Very nice tech who diagnosed problem quickly and took care of the problem…read more Xxxxcccccccxxxccccccccccc

Contacted through Yelp. The chat was quick and to the point and they got me on the schedule for the…read moreday I needed help with my dryer. They gave me a 3-6pm window for arrival and I was told they'd let me know when the tech was on the way, and they didn't. He just showed up and I didn't really appreciate that because I have pets to get out of the way. But the work was done quickly and done well. I'd call them again if needed!

Fantastic experience! They replaced the screen on my iPhone in just a few minutes for a fraction of…read morewhat I was expecting. Thank you!

I was able to bring my computer in when it was convenient for me. I had a lot of very good help…read morewith my computer. I'm satisfied and would recommend this business.

The service is reasonae stable. However, the service, when you are in need, is no existent. Moving…read moreto other more responsive providers.

This is a small shop that delivers great value and quality service! You will be glad you stopped…read moreat this business.

I visited this store today per recommendation from several people we know and I am very impressed!…read moreMy keyless fob just about gave up about a year ago. I went to a location that only does keys and they fixed the part that holds the battery but it was $100! It was fixed but now a year later- same problem. I came to this store and I was in and out of the store in 5 minutes. Phong fixed the exact part the other people did and put a brand new battery in it and it works perfect! Not to mention, I only paid for the battery!! Yesterday my husband went to get his iPhone screen fixed, and Phong fixed it so perfectly, it looked brand new!! And under $100!! We will never give our business anywhere else! Excellent customer service, exceptional work and great prices!! Thanks guys!!

Batteries Plus offers horrible phone repair services…read more Newman the so-called manager at the Knightdale store is more interested in diagnosing the scratches on my phone than the actual problem. These guys should stick to light bulbs and batteries. The phone repair service they offer sucks. They sent me to two stores and the first one claimed they didn't have the correct tool. And then Newman is a professional warranty expert for Samsung per his nonchalant smug voice. They wasted 2 weeks of my time knowing they were not going to repair my phone. Fortunately, I went to a different company and my phone was repaired with a different resolution and diagnosis by trained professionals and not fake technicians. Save your money and time by not going to this store or the durham store for phone repairs. I will buy a new phone before going to this place again. Bastards!!

Apple said they couldn't do anything and after two years of my phone being off, Ali saved my phone…read more I didn't think it would ever turn on again. Thank you! I recommend

Despite using an otter box I have managed to shatter the back of my iPhone. I was getting quotes of…read more275 from one company stating the whole housing had to be changed. I walked in talked to him, he showed me the replacement part and I picked it up in 4 hours. No upfront payment till I received and was happy. I have 0 complaints it was so nice and simple.

The service at the this store has been helpful over the years. However, the icon for the Geeks was…read morenot transferred over to my new computer. When I try to get help using the Best Buy icon it asks for a password and/or a code depending on how I approach it. I have never received either. I have hesitated to get help over the past few weeks because I was on the phone with them for 2 hours the last time and what they did has not resolved the issue. I am ready to stop doing business with them after years. I take the laptop in about once a year for service and I could probably do that a lot cheaper if I work with a computer person individually. It is just so annoying and a waste of my time because the store will not deal with the printer issue and I must go through the remote service.

If I could give more than five stars, I would…read more I recently visited the Knightdale Best Buy to purchase a new television for my husband's and my bedroom, and what I experienced was nothing short of extraordinary. From the moment I walked through the doors, I was greeted by multiple friendly, engaged team members-each one making me feel seen, welcomed, and genuinely appreciated. I've shopped at many retail stores in my life, but this kind of environment? Rare. You could feel the positive energy in the air. To be honest, I usually avoid shopping in stores altogether. I do almost all of my shopping online because, let's face it, walking into a store these days often means dealing with poor customer service, a lack of product knowledge, and a general feeling that no one really wants to help. But something told me to walk into this Best Buy, and I'm so glad I did. This team completely changed my perspective. As I took some time to browse and do a bit of my own research, I was approached by the General Manager, James. His approach was the perfect mix of professional, warm, and sincere. He didn't try to sell me something, I never felt pressured. Instead, he took the time to listen and help me identify what I truly needed. That kind of leadership sets the tone for an entire team. Once I had narrowed down my options, James introduced me to Gideon, who completely blew me away. Gideon is, without exaggeration, a TV expert on another level. His knowledge of every make, model, and feature was unbelievable. He effortlessly explained technical details in a way that made sense, compared specs with clarity, and guided me without pushing. I learned more about televisions in 15 minutes than I ever expected to. Thanks to their help, I confidently purchased a Sony - 77" Class BRAVIA 8 OLED 4K UHD Smart Google television yes, for our bedroom. Is it probably bigger than it needs to be? Absolutely. But do I regret it for even a second? Not a chance. We joke that we now have our own private movie theater without ever leaving bed. I also picked up an Amazon Echo Show and a GoPro Hero 13, rounding out what became a full-on tech upgrade we didn't know we needed, but are so glad we got. Even the pickup experience was top-tier. The TV was a tight fit in my vehicle, but James and another team member rolled up their sleeves and made it happen. They patiently repositioned, adjusted, and didn't leave until it was safely loaded. Who does that anymore? That level of care and service is something I'll never forget. From start to finish, this experience was luxury-level service meets expert-level knowledge, something that's becoming increasingly rare in retail. I consider myself a discerning shopper with high expectations, and this team exceeded every single one of them. This visit reminded me of how amazing in-person shopping can be, when it's done right. For the first time in years, I can confidently say I will not be buying my electronics online anymore. This is one store I'll continue to come back to, and I'm genuinely excited to do so. Knightdale Best Buy, you didn't just meet the mark, you redefined it.