I had an earring back get pushed INSIDE my ear and get infected and I couldn't get it out! Dr was…read moreawesome, didn't miss a beat. Numbed my ear, wrangled it out, and prescribed me antibiotics. I was out in less than an hour! I only wish I spent less time trying to get it out myself, lol. They are great!

TLDR: Place is dirty, people are fine and the quality of care though was so-so. I was with my…read moresister who needed antibiotics and the doctor kept continually pressing on the spot over and over she said gave her immense pain. Like... really? After she already said what needed to be done, too. For a longer review, I would be VERY cautious going here. Tons of dust, sad little waiting chairs like you were in a school cafeteria, the place in general looks very sad and dirty (I cannot emphasize that enough, why is a place that gives care to people so dirty??) and we waited 48 minutes after having an appointment at 9:00 AM. There is a reason this place has such low reviews. They need a cleaner!! If you're an anxious patient do NOT go here, they aren't detail oriented AND almost just let my sister walk out without paying? BIG YIKES.

The organization appears to disregard patient health. This is based on my experiences. Interacting…read morewith phone representatives recently was very unpleasant. The representative was rude, unprofessional, and completely indifferent to my needs. I suspect that since all of my relevant information was in front of the representative, my poor treatment was likely due to the organization's culture toward people of color. I called to schedule a heart procedure. The representative kept me on hold for nearly 10 minutes and only offered an appointment more than three months away. Call me crazy, but a heart procedure is serious and should be scheduled within less than three months. When I asked for her name, she gave it and then abruptly hung up. I called back to speak with her supervisor, but I was placed directly on hold. This happened three times. On the fourth try, I finally spoke with a new representative, but when I asked to speak with a supervisor, I was placed on hold for more than five minutes. When the representative returned, I was told the supervisor was too busy but would try to reach out the next day. I contacted the ombudsman, but they weren't much help either. I was given the runaround. Bottom line: be very cautious of Sutter Health. It seems that the organization's culture prioritizes revenue from monthly premiums over genuine patient care, especially for patients of color.

As a first time visit and as a walk in, I was very pleased with my experience at this urgent care…read more The lobby area was clean and the aesthetic was nice (as well as modern). The front desk person was professional, attentive, and friendly. The location is convenient with easy access to the freeways as well as other stores. I arrived shortly after they opened on a weekday and was fortunate to be seen within a few minutes. The medical assistant and the physician assistant were both wonderful. It was a relief to be treated with such care and consideration. I also appreciated how they took the time to listen to me as well as explain what they could and could not do. They did not rush which made me feel more comfortable being in their care. When I arrived, I could not hear out of one ear and the other ear was slightly clogged. They clearly communicated what they were going to do beforehand and also what I could expect. They were gentle in evaluating my ears and irrigating them. They knew I had just been to the doctor the previous day and had a painful experience resulting in inflammation in one ear. I appreciated their empathy. I would highly recommend this urgent care!

I can't say enough great things about this place! Working in health care it's rare to always have a…read moregreat experience or just a good one. I can tell each employee here cares and enjoys their job. I'm so kind to patients and it's such a relief to experience it on the other end. The app is the most user friendly! The care for my appointments not making me uncomfortable and hearing me is great care! I still want to gate-keep this place. Urgent care is the best I've been to. I've read some of the reviews and some of the complaints are not valid due to the office wouldn't know the care you want unless you state it all before coming. VA tends to refer people places not knowing the establishment can't take them and it's not the establishment's fault. I once worked for the VA as a supervisor. I feel the one stars are unfair

I was seen by this urgent care clinic, and they had me pay a co-payment. They, then submitted a…read moreclaim to the insurance and needed more to cover the visit. I have no dispute about paying what I owe. However, my card was automatically charged, without invoicing me. I asked if they invoiced me, and the lady said that they typically email. I never received an email. She stated that the reason why is because they don't have an email. I said did you mail it to me, then? She avoided answering. Care was OK, but I felt I had to ask for getting a medication and X-ray!

Wow! This place is awesome. I called ahead to see if they would to a TB skin test (required by the…read more5 or so hospital credentialing services to which I'm subscribed.) and they do, for a reasonable price. Greeted immediately upon entering, all staff very friendly and professional. Minimal forms and wait time. Test well placed, and supervised, so I would say care quality is excellent. I'll let you know how the reading goes.

Super clean, nice, Starbucks next door while you wait.... fast service, I think husband was in and…read moreout within an hour?! We went at about 2pm on a Thursday.

The staff was very friendly. I was in and out quickly. I was able to fill my prescription at the…read morepharmacy

From the owner: CVS Health is conducting coronavirus testing (COVID-19) to qualifying patients. Get a rapid test…read morefor results within hours or a lab test for results within a few days. Test types vary by location. High demand may cause lab delays.

Attempted to contact this clinic numerous times by phone throughout the day in order to confirm…read moreMedicaid/Medi-Cal FFS coverage before making my way over as no other local urgent cares accept it. No answer whatsoever. Goes to a voicemail with no greeting or statement of business name. Clinic's website is inactive so nothing to look at for reference. Went ahead and booked the same-day appointment on Solv as instructed. Arrived to the clinic at 4:30pm for my 4:37pm appointment (confirmed via Solv/text) and the door was locked, no staff in the office, outside open sign blinking, signage on the outside void of hours of operation and contact information, attempted again to call numerous times with no response. Waited till 5pm with no call-back/service/greeting. Had to borrow transportation for the day to ultimately end up wasting my time. Super unprofessional/unethical, especially for those seeking "urgent care."

I was so happy to see that a new urgent care was opening in Natomas and, when I had a tooth…read moreinfection the week after Christmas, I decided to give it a try! Much to my dismay, I was informed the clinic had "no doctors" and wouldn't until mid-January. Since then (now late-January), I have noticed they are closing early every day and/or not opening at all. Until they are truly prepared to provide urgent care medical services, patients should stay away! 02/02/2019 UPDATE: 11:30 a.m. on a Saturday and they are closed. Take a look at the photo I've attached. It says they are open 7 days a week, 9am to 9pm. What is going on???

I was sent here by my employer after being injured on the job. The first visit, I tried telling the…read moredoctor about my back pain and he wouldn't even make eye contact. He just typed away at his computer for roughly 5 minutes, asked me to rank the pain 1-10, then left and told me to apply ice. I've had positive experiences with my chiropractor and physical therapist, but the side of this Urgent Care that deals with doctors visits is absolutely terrible. The last two times I've been here, I've had to leave work early, which is unpaid, and arrived only to be told that even though I set an appointment for 3PM, it would still be an additional 45 minute wait. Today, I went in for a 4PM appointment and was told it would be roughly ONE AND A HALF HOURS. These doctors visits consist of 2 minutes of brief follow up questions. It's pathetic that this urgent care facility is apparently incapable of following their own appointments at the expense of the patient. I lost 3 hours of pay today because of their incompetency. I rescheduled for Monday the 26th and I'll leave a follow up review then. Whoever is in charge of running this facility should be embarrassed. This has been, hands down, the worst medical care service I've received in my entire life.

I called to see if they had any physical exam appointment availability…read more One would think that they could simply tell you a yes or no within a few minutes. I was placed on hold .... a minimum of 3 times within 10 minutes by 3 different people pushing me on someone else to deal with a curt "oh okay hold on" All I wanted to know was about appointment times and the courtesy given to me was putting me on hold until I ultimately was given the time to think "there are several other places worth my time to call than USHealthworks"

Came here for 9:20 AM appointment to see my doc, waited 10 min past my appointment then I had to…read moreask front desk what's the hold up, they went to find out and then tells me the doc is 25 minutes behind! The clinic opens at 8AM, so surely they would know by 9AM if doc is running behind or not ! Front desk should have known by now if the back and front office communicates with each other !! Then tell patient as they check in that doc is running behind so when I checked in 10 minutes before my appointment time, that I should expect some type of wait! They expect patients to be mindful of the provider's time yet they are not mindful of patient's time. Very poor service and communication.

TERRIBLE EXPERIENCE! DOESN'T EVEN DESERVE ONE STAR! Didn't catch their names, but the two black…read morefemale receptionists were EXTREMELY RUDE. I asked for help with MyPortal, but apparently closing down was more important than taking a few seconds to explain how to use the app. I was shown the door and leave highly dissatisfied. 0/10 (would recommend new receptionists)

I have been coming here for almost a decade. Never any issues. The staff is friendly, helpful and…read moreknowledgeable! At my most recent visit 3/2026, Jesse did my intake stuff & a follow up survey about mental health he was so polite and engaging. I had my physical done by NP Brittany Nielsen. She was wonderful. The appointment was smooth and comforting. She addressed each of my questions patiently and listened attentively. Great experiences. 10/10 would recommend.

As a patient of this practice of over 17 years and the person who left an original yelp review over…read more2 decades ago that has seen an extremely disturbing trend evolve and if I simply looked the other way I WOULD BE DOING AN INJUSTICE TO MANKIND! Today, I'm going to simply state an experience that ANY PROSPECTIVE CUSTOMER WOULE WANT TO KNOW ABOUT and for legal purposes I'm going to keep it brief as I've been informed by counsel to not communicate about anything IF YOU ARE CONTEMPLATING BECOM8NG A PATIENT HERE I FEEL ITS MY DUTY TO LET YOU KNOW THERE WILL BE A TIME LIKE RIGHT NOW WHERE THIS OFFIVE IS RUN BY A COMPUTER,(for lack of verbiage)! Yes, you are joining the AI version of a doctor. I attempted to get ahold of Dr Patrick Lau a few days ago and on the site until I saw the note under the portal that says "DOCTOR IS OUT OF OFFICE UNTIL JUNE 23rd(this is at least his 9 vacation this year, so if you want this doctor-GET USED TO THAT INSTANT REPLY! THERE ARE MULTIPLE TIMES WHERE I FELT LIKE I WAS HAVING CONVERSATIONS VIA THE SUTTER POTTAL(My Health- one of a few platforms the use) WITH MORE THAN ONE PERSON.They have taken technology and manipulated it in the fullest. I JUST HOPE THEY ARENT USING THIS SAME CONCEPT WITH MEDICARE, MEDICAID AND ALL OF TGE INSURERS. Aside from the fact that they do "After Viist Summeries" for medication reviews(or in other words pushing a button to okay a refill and charge my Medicare $225), I have no real evidence but let's just say, INSURANCE AND MEDICARE FRAUD would not surprise me at all! I mean, it would be extremely simple to do with their set up and one could rake in tens of millions easily. If I could only sink that low, but I digress as I'm here to review a business and not be a dark web forum on how to scam the US Govt and INSURANCE COMPANIES WORLD WIDE!. If I were looking for a new PCP I would look somewhere else. However, if I were looking for advice on how scam and get rich fast, this might be a good place to learn from.

LOGISTICS I was referred to Burger Physical Therapy through…read moremy insurance provider, Western Health Advantage (WHA), after I tore my Achilles tendon. My copay is approximately $15 per session. Appointments are typically scheduled in advance - often in a series of sessions that span several weeks or months - to ensure continuity of care and steady progress. This consistency has been essential to my recovery. CLIENT / PATIENT CARE Physical therapy is not a one-size-fits-all experience - it's a journey, and I'm still on mine. While I'm not fully recovered yet, I've come a long way, and that progress is thanks to the amazing team at Burger Physical Therapy - especially my Physical Therapist, Sam. Sam is absolutely incredible. She's compassionate, knowledgeable, and deeply attuned to the needs of each person she works with. She meets you where you are, both physically and emotionally, and walks with you - step by step - toward where you need to be. Communication is so important in PT, and Sam exemplifies this beautifully. Whether you're someone who is shy and reserved or more direct, she has this effortless way of adapting her approach to fit your personality and comfort level. I've had the privilege of watching her work with a wide variety of clients. One moment that stood out was when she supported someone who seemed overwhelmed and resistant to almost every suggested activity. Rather than becoming frustrated, Sam calmly and creatively came up with alternatives on the spot - demonstrating not only her expertise but her empathy. It was truly inspiring to witness. Personally, she's helped me immensely - not just with manual therapy and movement retraining, but with understanding why we do each exercise and how it helps in the bigger picture of healing and long-term recovery. That kind of education empowers you, especially when you're navigating vulnerability and uncertainty. TEAM & SUPPORT STAFF Beyond Sam, the entire Burger PT team deserves recognition. From the front desk to the physical therapy assistants, every single person I've encountered has made a positive impact on my experience. I want to give a special shoutout to Ashley, Margery, Gavin, Noah, Susanne, and Jalila - each of you has played a role in my recovery journey, and I'm truly grateful. You guys are absolutely sweet. I've worked with several of them. They've watched me fumble and make mistakes. It's a vulnerable position to be in, but they've always treated me with kindness and respect. They have always been on top of scheduling my appointments and working myself and my insurance company to make sure the lag time between approvals and appointments doesn't affect my PT and care. SUMMARY Burger Physical Therapy in Natomas is truly a gem. What they offer goes beyond physical rehabilitation - they provide compassionate, person-centered care in an environment that feels safe and encouraging. To Sam and the entire team (Ashley, Noah, Jalila, Gavin, Susanne, and Margery): thank you. You've helped me reclaim a part of myself back that I lost after my injury and reminded me that healing is not just about regaining mobility and strength - it's about having a community that believes in you, encourages you, and helps you find the right balance between mobility, strength, and proper form. I'm so grateful to have found this team and look forward to continuing this journey with them by my side.

Burger has some of the best physical therapists around. They are brightest people around. They are…read morealways smiling and happiest people. They're always willing to help you with your need. They'll always call you to remind you of your appointments. Even when you forget they will always willing to help. Don Tran Thanks for your advice and help.sir. And the rest of the P. Ts. there. They are very patient and will to help you with recovery Thanks