The organization appears to disregard patient health. This is based on my experiences. Interacting…read morewith phone representatives recently was very unpleasant. The representative was rude, unprofessional, and completely indifferent to my needs. I suspect that since all of my relevant information was in front of the representative, my poor treatment was likely due to the organization's culture toward people of color. I called to schedule a heart procedure. The representative kept me on hold for nearly 10 minutes and only offered an appointment more than three months away. Call me crazy, but a heart procedure is serious and should be scheduled within less than three months. When I asked for her name, she gave it and then abruptly hung up. I called back to speak with her supervisor, but I was placed directly on hold. This happened three times. On the fourth try, I finally spoke with a new representative, but when I asked to speak with a supervisor, I was placed on hold for more than five minutes. When the representative returned, I was told the supervisor was too busy but would try to reach out the next day. I contacted the ombudsman, but they weren't much help either. I was given the runaround. Bottom line: be very cautious of Sutter Health. It seems that the organization's culture prioritizes revenue from monthly premiums over genuine patient care, especially for patients of color.

As a first time visit and as a walk in, I was very pleased with my experience at this urgent care…read more The lobby area was clean and the aesthetic was nice (as well as modern). The front desk person was professional, attentive, and friendly. The location is convenient with easy access to the freeways as well as other stores. I arrived shortly after they opened on a weekday and was fortunate to be seen within a few minutes. The medical assistant and the physician assistant were both wonderful. It was a relief to be treated with such care and consideration. I also appreciated how they took the time to listen to me as well as explain what they could and could not do. They did not rush which made me feel more comfortable being in their care. When I arrived, I could not hear out of one ear and the other ear was slightly clogged. They clearly communicated what they were going to do beforehand and also what I could expect. They were gentle in evaluating my ears and irrigating them. They knew I had just been to the doctor the previous day and had a painful experience resulting in inflammation in one ear. I appreciated their empathy. I would highly recommend this urgent care!

I can't say enough great things about this place! Working in health care it's rare to always have a…read moregreat experience or just a good one. I can tell each employee here cares and enjoys their job. I'm so kind to patients and it's such a relief to experience it on the other end. The app is the most user friendly! The care for my appointments not making me uncomfortable and hearing me is great care! I still want to gate-keep this place. Urgent care is the best I've been to. I've read some of the reviews and some of the complaints are not valid due to the office wouldn't know the care you want unless you state it all before coming. VA tends to refer people places not knowing the establishment can't take them and it's not the establishment's fault. I once worked for the VA as a supervisor. I feel the one stars are unfair

I was seen by this urgent care clinic, and they had me pay a co-payment. They, then submitted a…read moreclaim to the insurance and needed more to cover the visit. I have no dispute about paying what I owe. However, my card was automatically charged, without invoicing me. I asked if they invoiced me, and the lady said that they typically email. I never received an email. She stated that the reason why is because they don't have an email. I said did you mail it to me, then? She avoided answering. Care was OK, but I felt I had to ask for getting a medication and X-ray!

Super staff! Everyone is kind, helpful and comforting. The doctor is attentive and goes the extra…read moremile to investigate your current meds before writing your prescription. Immaculate Urgent Care facility. The only negative is that they don't have an Xray tech at this time, so not the place to go for potential breaks. Overall, 5/5.

Wow! This place is awesome. I called ahead to see if they would to a TB skin test (required by the…read more5 or so hospital credentialing services to which I'm subscribed.) and they do, for a reasonable price. Greeted immediately upon entering, all staff very friendly and professional. Minimal forms and wait time. Test well placed, and supervised, so I would say care quality is excellent. I'll let you know how the reading goes.

Attempted to contact this clinic numerous times by phone throughout the day in order to confirm…read moreMedicaid/Medi-Cal FFS coverage before making my way over as no other local urgent cares accept it. No answer whatsoever. Goes to a voicemail with no greeting or statement of business name. Clinic's website is inactive so nothing to look at for reference. Went ahead and booked the same-day appointment on Solv as instructed. Arrived to the clinic at 4:30pm for my 4:37pm appointment (confirmed via Solv/text) and the door was locked, no staff in the office, outside open sign blinking, signage on the outside void of hours of operation and contact information, attempted again to call numerous times with no response. Waited till 5pm with no call-back/service/greeting. Had to borrow transportation for the day to ultimately end up wasting my time. Super unprofessional/unethical, especially for those seeking "urgent care."

I was so happy to see that a new urgent care was opening in Natomas and, when I had a tooth…read moreinfection the week after Christmas, I decided to give it a try! Much to my dismay, I was informed the clinic had "no doctors" and wouldn't until mid-January. Since then (now late-January), I have noticed they are closing early every day and/or not opening at all. Until they are truly prepared to provide urgent care medical services, patients should stay away! 02/02/2019 UPDATE: 11:30 a.m. on a Saturday and they are closed. Take a look at the photo I've attached. It says they are open 7 days a week, 9am to 9pm. What is going on???

The staff was very friendly. I was in and out quickly. I was able to fill my prescription at the…read morepharmacy

From the owner: CVS Health is conducting coronavirus testing (COVID-19) to qualifying patients. Get a rapid test…read morefor results within hours or a lab test for results within a few days. Test types vary by location. High demand may cause lab delays.

Better late than never is a favorite expression and my usual mantra, so I shouldn't be surprised…read morethat I finally got Covid. I was a bit surprised when I suddenly got a sore throat a week ago and then couldn't move for about eight hours. After dodging Covid for over four years, I finally got it (fully vaccinated and boosted) and was shocked to see those double lines on the home test kit. First of all, this virus is not a joke! I've had dozens of upper respiratory infections and flus over my fifty years but I've never been unable to move out of bed and had fever dreams so weird Hollywood should tap my brain for some new storylines. I managed to make a video visit appointment with Sutter walk in clinic two days later and was pleased even in my spacey state how helpful the intake staff was (phone call about three hours before check in) and I was promptly seen at my appointment time by a competent and helpful Nurse Practitioner, even though spacey me had my volume on zero and I needed to log in two times. My symptoms were addressed and I got prescribed a cough medicine and Paxlovid which was available later that afternoon. Definitely recommend a walk in video visit from this clinic, a first for me. And, this new Covid FLirT variant is a nasty little thing. Stay safe out there, everyone.

This is NOT an urgent care, this is a "walk in care." Don't ask me the difference, it wasn't clear…read more I would leave this as a tip instead of a review but the option seems to have disappeared.

I've started going here for my appointments. In general, I avoid going to the doctor mostly because…read moreit can be inconvenient, take up a lot of time, and be uncomfortable. So far, I've had a great experience at this location. I like that this location has everything in one place- you check in as soon as you walk in and they direct you to the right spot for your appointment. Even the bloodwork and labs can be done here so I'm not being sent off to another lab at some new to me location. I've been in for a few appointments so far and between the online information and front desk it's been a breeze to check in and proceed to my appointment. Each of my visits to medical professionals have been efficient, friendly, and have been low stress. Even planning appointments (though sometimes it takes some time) has been easy so far. I've been happy visiting this location and seeing the doctors here. One thing to note, the parking can fill up and you'll want to be careful in the lot as it's busy with cars and people.

Ive been going here for years. Always had great experiences with check in, lab, visits with my doc…read moreetc. I moved 30+ minutes away but still make the drive because I like them. More recently I started to see a dermatologist. First visit was very quick, glanced at my face and gave some care instructions. Things worsened and I felt the doc wasn't doing much examining rather than just prescribing creams and meds. Already not feeling confident with her, this last visit(or no visit) led me to terminate care with her. Appointments are not only hard to get, our personal schedules are also busy. I waited close to 2 months for this appointment. It was an early one at 7:30am. I live out of town, there is traffic, I tried calling twice while I was on the road. No answer. In the photo is my dash cam that captures my arrival at 7:35am I checked in and glanced at the time, it said 7:37am. I took a seat and was called back up moments later to be told that the doctor would not see me because of my 7 minutes late arrival... & to be completely honest based on my previous experiences with this doc she probably would've spent less than 7 minutes looking at my skin anyway. I was livid. Also, how many times have we all arrived for an appointment ON TIME and had to wait way more than seven minutes to be seen because our DOCTOR is running behind?! The double standard is wild. These are personal things, but I had been traveling for work all week. I was exhausted but knew I needed to make it. It was an early morning appointment. I drove a pretty long way. My visit wasn't anything intricate. I was SHOCKED. In complete disbelief. I think I'd understand if maybe I was 15+ minutes late. Or perhaps consistently late for every appointment but SEVEN minutes late one time & turned away. Not like I didn't take time away from work, or sacrificed sleep, or drove 30+ minutes to get there. Life happens and she should just be a little more considerate of that. Especially in a space where we go for "care." I have had nothing but great experiences here until my dermatology visits with Dr Nguyen. I'm going to start seeing someone new at a different clinic, hoping I will have a better experience.

Staff was better than the west Sacramento location, arrived early and still spent hours waiting for…read morea physical as people came and went regularly that arrived after me. They don't accept appointments and there is little to no communication from staff. The staff is at least friendly unlike the West Sacramento location which has extremely rude staff. Overall the experience was fine but the wait time and no appointments allowed is very disrespectful of my time as I've lost a substantial amount of money and time by being here.

Yoo the wait time is taking days oh lord and when u ask they say one patient ahead of you I would…read moregive zero if i could do not recommend this place docs dont care much. Its been months and they still haven't figured out the problem.

I have been coming here for almost a decade. Never any issues. The staff is friendly, helpful and…read moreknowledgeable! At my most recent visit 3/2026, Jesse did my intake stuff & a follow up survey about mental health he was so polite and engaging. I had my physical done by NP Brittany Nielsen. She was wonderful. The appointment was smooth and comforting. She addressed each of my questions patiently and listened attentively. Great experiences. 10/10 would recommend.

As a patient of this practice of over 17 years and the person who left an original yelp review over…read more2 decades ago that has seen an extremely disturbing trend evolve and if I simply looked the other way I WOULD BE DOING AN INJUSTICE TO MANKIND! Today, I'm going to simply state an experience that ANY PROSPECTIVE CUSTOMER WOULE WANT TO KNOW ABOUT and for legal purposes I'm going to keep it brief as I've been informed by counsel to not communicate about anything IF YOU ARE CONTEMPLATING BECOM8NG A PATIENT HERE I FEEL ITS MY DUTY TO LET YOU KNOW THERE WILL BE A TIME LIKE RIGHT NOW WHERE THIS OFFIVE IS RUN BY A COMPUTER,(for lack of verbiage)! Yes, you are joining the AI version of a doctor. I attempted to get ahold of Dr Patrick Lau a few days ago and on the site until I saw the note under the portal that says "DOCTOR IS OUT OF OFFICE UNTIL JUNE 23rd(this is at least his 9 vacation this year, so if you want this doctor-GET USED TO THAT INSTANT REPLY! THERE ARE MULTIPLE TIMES WHERE I FELT LIKE I WAS HAVING CONVERSATIONS VIA THE SUTTER POTTAL(My Health- one of a few platforms the use) WITH MORE THAN ONE PERSON.They have taken technology and manipulated it in the fullest. I JUST HOPE THEY ARENT USING THIS SAME CONCEPT WITH MEDICARE, MEDICAID AND ALL OF TGE INSURERS. Aside from the fact that they do "After Viist Summeries" for medication reviews(or in other words pushing a button to okay a refill and charge my Medicare $225), I have no real evidence but let's just say, INSURANCE AND MEDICARE FRAUD would not surprise me at all! I mean, it would be extremely simple to do with their set up and one could rake in tens of millions easily. If I could only sink that low, but I digress as I'm here to review a business and not be a dark web forum on how to scam the US Govt and INSURANCE COMPANIES WORLD WIDE!. If I were looking for a new PCP I would look somewhere else. However, if I were looking for advice on how scam and get rich fast, this might be a good place to learn from.

I am very disappointed with this service! Although I kept my composure through it all I paid 100 to…read morebe consulted by a doctor who was on a webcam in another facility. It is not fair to charge customers so much just to not even be properly consulted. The nurse took photos of my information and my throat and things like that which to me was not what I wanted my visit to feel like! I want to pay for a real on the scene doctor not unnecessary stuff just to be told I am fine and can just take antibiotics! This was not a checkup in my opinion and I am upset that my money was basically thrown in the garbage. You will not be in the room with a doctor! You will be with a nurse and then Skype with a doctor who will ask you questions from miles away!!!!! So sad about this!

Don't go here if you want to see a real doctor in person. What you will find is that you'll be…read moreplaced in a small room with a giant tv screen and webcam. You will have to work with the incompetent front desk nurse to explain your symptoms and take pictures on the iPad that he/she uses to check patients in, input patient symptoms, talk to the doctor on call, and more. It is basically the only computer / technology in the office and is the single point of failure - meaning if it dies or stops working then you are screwed. Once you've relayed everything to the nurse, the nurse will then go outside into the waiting area and tell the doctor on call everything you just told him/her, even if there are other patients seated there. One thing to note is that the examining room is NOT sound proof, so anyone seated in the waiting area will hear everything you, the nurse, and the doctor are saying. Pretty sure that violates HIPAA. The doctor you may webcam with to discuss your symptoms / issue may or may not be competent. Mine sadly was not and ended up prescribing me the same OTC medication I was taking. The funny thing was that I brought in the OTC medicine I was using to show to the nurse and doctor so that they would NOT prescribe me the same thing. Talk about a waste of time, privacy, and money! Speaking of money, expect to pay the same, if not more, than if you were going to see a doctor in person. In fact, you will probably pay more if you go in the weekend, evening, or holiday -- there is a bogus $60 fee they apparently tack on and do not tell you about until months after your visit. You may or may not get a letter in the mail threatening to go to collections if you do not pay this bogus fee that is called out nowhere on their website. Suffice to say, save yourself the trouble and DO NOT visit this dump. The only Action you should be taking is making an appointment to go see a real doctor in real life and not going to Action Urgent Care.