I had an earring back get pushed INSIDE my ear and get infected and I couldn't get it out! Dr was awesome, didn't miss a beat. Numbed my ear, wrangled it out, and prescribed me antibiotics. I was out in less than an hour! I only wish I spent less time trying to get it out myself, lol. [[HIGHLIGHT]]They are great![[ENDHIGHLIGHT]] read more

Only leaving a 2 star so that they don't remove it, but they really deserve a 1 star. [[HIGHLIGHT]]I've been coming here for years because it's most convenient for me, but the last two times I got here at 9 am when they open and both times the provider was late.[[ENDHIGHLIGHT]] I waited over an hour both times and I was 2nd and 3rd in line. This place is terrible and the providers aren't great. read more

Dismissive staff (excluding selective medical assistants), rough handling by the x-ray technician, privacy violations by the nurse practitioner, inconsistent policies, and unprofessional staff- wouldn't recommend to even the sickest individual. Long wait time. I hope no one else has to experience care like this. Oh and roaches in the lights above! read more

TLDR: Place is dirty, people are fine and the quality of care though was so-so. I was with my sister who needed antibiotics and the doctor kept continually pressing on the spot over and over she said gave her immense pain. Like... really? After she already said what needed to be done, too. For a longer review, I would be VERY cautious going here. Tons of dust, sad little waiting chairs like you were in a school cafeteria, the place in general looks very sad and dirty (I cannot emphasize that enough, why is a place that gives care to people so dirty??) and we waited 48 minutes after having an appointment at 9:00 AM. There is a reason this place has such low reviews. They need a cleaner!! If you're an anxious patient do NOT go here, they aren't detail oriented AND almost just let my sister walk out without paying? BIG YIKES. read more

[[HIGHLIGHT]]I have been here before and they have always been nice and accommodating.[[ENDHIGHLIGHT]] No issues, highly pleased with all of the staff. All problems addressed. read more

Terrible wait every time. Definitely doesn't put the "urgent" in urgent care. You could come in here with a bullet wound and still wait an hour. read more

[[HIGHLIGHT]]It took about an hour and a half to be seen but besides the wait, the front desk was kind and quick with getting me checked in.[[ENDHIGHLIGHT]] The doctor was also quick and thorough with checking out all of symptoms and giving me the best course of prescriptions to help me heal faster. read more

[[HIGHLIGHT]]Front desk, x ray tech, and assistants were great and kind.[[ENDHIGHLIGHT]] The doctor I was stuck with had no bedside manner, wouldn't listen, spent hardly anytime with me, and gave me no guidance on how to improve my condition. Next steps for me are visiting a different doctor and hopefully finding some real guidance and help. read more

This place has big red writing on their window pane stating that they're open 9am to 9pm & the sign on their door shows business hours are from 9am to 8pm. A month ago when I brought my daughter in just after 8pm, they said that they stop taking patients at 8pm. Today I came in at 7:45pm. They said that they stop taking patients at 7:30pm & that it's updated on the door. WHERE ON THE DOOR?? Took these pictures after we walked out, proof that they're full of shit. By the way, there were no one waiting to be seen in the lobby. All these 5 star reviews look so fake. I've been coming to this urgent care since the day they opened. Never have I ever been in & out of there within an hour. The front desk employees look like they're in major pain of boredom because their attitude is always a downer. It's a 2-4 hour visit, whether I came at 9am, 2pm or 6pm, Monday to Sunday. I also recognized that two of these 5 star reviews are the front desk girls. read more

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This urgent care wasn't the best but also not the worse. I waited close to 3 hours before getting seen, I was told by the staff members that the one doctor on site is the slowest one they have. [[HIGHLIGHT]]I do like they open late so that's a plus![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I've given this urgent care multiple chances, but every visit has been a disappointment.[[ENDHIGHLIGHT]] No matter when I go, the providers are always on break. My most recent visit was the worst--my toddler was the only patient there, yet we still had to wait two hours because the staff was too busy celebrating Valentine's Day. [[HIGHLIGHT]]On top of that, the provider and the receptionist were incredibly rude.[[ENDHIGHLIGHT]] To make matters worse, I arrived at 8 PM, well within their posted hours of 9 AM to 9 PM, only to be told they were closing early and couldn't see my child. If you actually need urgent care, don't waste your time here. This place is unprofessional and unreliable. read more

[[HIGHLIGHT]]Went in with a 102 temp. Front desk receptionists told me it would be over two hour wait since doc was at lunch & had patients waiting as well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is urgent care right?? Apparently not because another lady walked in and they said to her "[[ENDHIGHLIGHT]]the name is urgent care but the patients are not urgent. What!?!?! read more

Bad service long wait, they are impatient to wait for things that take time and rush their care they shouldn't be allowed to attend people.

I knew someone who used to work at this place, and she said never to go here. This place will hire anyone, and you can lie on your resume, and the manager doesn't even conduct a thorough investigation. The owners don't even know what happened most of the time. Also, they do not follow through with patient complaints, so don't even bother complaining. read more

Came here and they didn't even see me. Been sitting with the same people for hours and nearly passed out from my symptoms. Do not come here

I don't prefer anyone to go here , they will take your money and don't service you correctly, wouldn't read my tb test , [[HIGHLIGHT]]doctor and front desk very rude[[ENDHIGHLIGHT]] , will never refer anyone here. read more

[[HIGHLIGHT]]The girls at the front desk were courteous and quickly checked us in.[[ENDHIGHLIGHT]] The provider did not introduce herself but was knowledgeable and quickly diagnosed and treated my child. I would return. read more

[[HIGHLIGHT]]The lady at the window is rude and not professional[[ENDHIGHLIGHT]] She didn't check as in before 6 pm she said come tomorrow read more

[[HIGHLIGHT]]Staff are friendly and wonderful, even met the office manager Vanessa and front desk ladies were very sweet.[[ENDHIGHLIGHT]] I would recommend this urgent care, they had me in and out pretty quick. Dr Davids was very kind and patient with my care visit. read more

[[HIGHLIGHT]]They open at 9 AM, but the doctor never bothers to stroll in until sometime after 10 AM.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You will be there forever.[[ENDHIGHLIGHT]] read more

If I could give 0 reviews I would. [[HIGHLIGHT]]After seeing a girl that was having a difficult time breathing. I mentioned it the girl in window. They took my sister to the back and told them they should help her the little girl first. My sister kept asking them to help her. They were literally laughing at my sister when she asked them to help the girl[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Then the two ladies working at the nurses station said she could leave. So my sister asked for a names to file a complain in which they would t at first. Then she asked for last names which they refused.[[ENDHIGHLIGHT]] They asked my sister to leave or the police would be called. They called the police were called wasting police resource time. My sister left the property when asked and waited for the police to arrive. The cops came asked what happened and said we were free to go. [[HIGHLIGHT]]Imagine getting the cops called because you were asking them to help a little girl who can't breathe. That's just crazy and we will be filing a complaint with the company.[[ENDHIGHLIGHT]] This place is trash and don't come here especially if you're having a hard time breathing. There's a reason they have two stars read more

The waiting time is too long. Never come to this location. After visiting by nurse almost 1 hour we were waiting for doctor.

Ridiculous long wait, rude receptionists chit chatting and eating. You will have to wait hours for at least 5 hours for only 5 minutes check up by PA just ridiculous. The receptionist just there for pay they didn't bother to call my insurance. They used to better now downgrading. read more

WORST URGENT CARE IN SACRAMENTO!!! Please do not waste your time, energy or money on this place. The chick's working the front are totally incompetent. Not once but twice have I called to make sure they do x-rays. They say yes we do. The first time I show up 15 mins after calling and she says " well we don't have anyone here today"! Okay I'm pissed. Then I give them another shot today. The chick says oh yes she's here until 6. Just make sure you show up before 6 so if your daughter needs an xray she can get one. Cool!!! Show up 25 mins later. She says we have a 3 hour wait. I highly doubt that shit happened within 20 mins. I say okay well if I wait will you be able to xray my daughter. She says let me check. Comes back and says we can't guarantee it. This PLACE IS A ******** JOKE! Then she has the audacity to give me attitude because she's an idiot. Not to mention they misdiagnosed my daughter a couple months back. Claimed a 6 year little girl had herpes put her on antivirals and some craze meds!!!!. I diagnosised her myself with hand foot and mouth, brought her back in to this **** hole, and the doctor said... oh wow you are right!!! Please just don't with this place. It's a joke. Front is run by a bunch of rude staff that think their too good for the world. Let's not even bring up the fact that they close at 9 but I have gone in 3 times between 730 and 8 and they were locked up. Shut this place down. read more

Excellent care! From my first step through the door until I left - my experience was amazing. The receptionist friendly and professional. The woman who took my vitals very caring and kind. The doctor did an excellent job on trying to help with my needs. My needs were more than an urgent care could handle and I was referred to Emergency care! Was I disappointment with the care I received-absolutely not! My thanks goes out to each and everyone that attended to my needs!!!! read more

The other comments were right, [[HIGHLIGHT]]I wouldn't want to come here if I had my finger cut off[[ENDHIGHLIGHT]] , [[HIGHLIGHT]]if you come before everyone they will put you last.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Came here at 4:30pm and it's already 6 just waiting to be called.[[ENDHIGHLIGHT]] Over priced and overly rated read more

This shouldn't be called "Urgent care" more like "snail pace health" or "Slow motion care" I have no words came in at 6:55 pm and they didn't call us in till 9:20pm even tho there was 3 people outside before us and two people inside before us. The doctor didn't come in till 10:30 and left at 10:55 that's 4 hours. There's supposed to legally be 2 care providers why is there only one it's not the fault of the staff it's the fault of the organization running it. [[HIGHLIGHT]]Feel bad for the counter ladies having to stay till 11 when they close at 9 REALLY DISAPPOINTED[[ENDHIGHLIGHT]] read more

No one in the waiting room when I get here. Should be a quick in-and-out on my day off.... Nope!!!!! Been here an hour and still have not seen the doctor. read more

Had to give 1 star!! DO NOT go here!! The Dr. Sent me away with these parting words - next time you have lethal blood pressure levels you should go straight to an ER. I did not know my BP was at a lethal level and had to drive another half hour away to get to an ER. Luckily I didn't die so I could warn all of you!!!! read more

I cannot express enough appreciation for Nor, the physician my sister saw at Natomas Urgent Care. She is a true angel. As if my sister were a member of her family, she treated her with respect and consideration. I mean that seriously. Nowadays, doctors see multiple patients at a time. I guess I understand why they remain impersonal and unattached. But, Dr. Nor cares. It is important to her that you receive the treatment you require for the problem you have when you visit an urgent care facility. Dr. Nor has a kind smile and good intentions. I wish more doctors were like her. It would save a great deal of lives. Dr. Nor, thank you for treating us like family. Your kindness touched both my sister and myself today. An excellent physician! read more

I had to go in on a Saturday evening after falling and injuring my wrist. I was surprised that I only had to wait a couple of minutes to be seen. All of the staff were friendly and knowledgeable. There was an x-ray technician on duty and a remote radiologist read my X-rays and provided a report within minutes. I was thankful I didn't have any fractures. They splinted my hand and gave me a shot to help with the pain. I was in and out of there in about 30 minutes. I would definitely recommend Natomas Urgent Care. read more

I've gone here a few times within the last year and have had a generally decent experience each time. However, I was seen last Monday 12/13 and had an extremely frustrating experience. I made sure to call ahead to confirm there was a female doctor on staff that I could be seen by which I was told there was. I also confirmed with the front desk upon check in. Instead of the female doctor I specifically requested, they sent in a male accompanied by a female nurse. This doctor never even introduces himself to me-- just immediately starts with the questioning. To preface, I have a skin condition that causes cysts / abscesses and I had been dealing with one for about a month that became so bothersome that I ended up here. I explained that it had been draining for a while now and it was starting to look worse and possibly infected. Rather than taking the bandaid off and examining the wound, he just poked and squeezed the surrounding area and determined it was not infected which is interesting because I'm not sure how you can make a diagnoses on something you never actually examined. After insisting he actually examines it, he attempted to remove the bandage and halfway through his attempt he decided to leave it be and just write me a prescription. The next day I decided to go to the ER where I was informed that it was in fact infected. So PA Jamie Bible, next time a patient comes in with a legitimate concern maybe actually do your job and examine said patient. read more

Better pack a lunch and a chair to sit because your Going to wait half the day to get a 1 min test. read more

[[HIGHLIGHT]]Very fast and friendly staff.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The Assistant at the front who checked us very nice and even went the extra mile to have the doctor look speak with us to see if the procedure could be done there[[ENDHIGHLIGHT]]. I believe the doctor was Shirley. She was awesome! read more

If you're reading this before going , Don't go!! [[HIGHLIGHT]]First red flag was the multiple signs that says "don't ask how long is the wait and people who come after you may be seen first."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Staff at the desk were on the phone not attending the patients to check in.[[ENDHIGHLIGHT]] If I could give the on call practitioner a negative star I would. She was rude and slow. She never came to see us in the office and made us wait 45 minutes before we decided to leave. After confronting her she was unapologetic. STAY AWAY read more

Dangerously incompetent and the front desk help are absolute CLOWNS. [[HIGHLIGHT]]Talked badly about me in front of me for assuming I knew more about my concerns than they did.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All I did was return because my symptoms persisted. As instructed per my discharge papers LOL.[[ENDHIGHLIGHT]] Turns out I did know more about out my health than they did and the rx nurse somehow with the grace of god met my requests and miraculously my symptoms went away LMAO. NOT professional or competent in any way shape or form. I've never received worse care than here. Avoid at all costs. read more

Took my daughter in at 7pm to be assessed for nose injury. The physician assistant came out into lobby after 20 min and looked at nose then said we don't have any xray technician on staff now. I asked her to put a butterfly bandage to close the open gash, and she refused. She said we should go to ER for assessment and would not want to touch it - allow ER to do what is needed. It wasn't a life threatening injury so I told her I'll go to a different urgent care in the morning. Didn't make sense that she didn't at least do an assessment and referral as needed. Isn't that the purpose of an urgent care center??!! So annoyed but at least we didn't wait over and hour like other reviews mentioned. Front desk staff was pleasant so I gave 2 stars. read more

Best urgent care in the north sac area. I will return if in the need and refer all my family and friends.

I came in because I broke my toe. I was told to come back in an hour. I come back in an hour and I hear the lady at the front desk tell someone the doctor just left for lunch. I asked the young lady why did she tell me an hour she said well she just went to lunch. Very unprofessionAl I couldve stayed the first time and be seen. I had to get a ride both times that I went and now Im being told to wait another hour. I will not be coming to this location again read more

Wish I could give this is place zero stars. I paid them a large sum of money to conduct my medical immigration exam. They were pretty adamant that it had to be cash (should have been the first sign that something was wrong ) However turns out the doctor's Civil Surgeon License had been expired. Now I have to look for another doctor for the medical exam with very less time left for my deadline I will be filing a lawsuit against them. read more