The whole front desk was a pleasure. I have extremely bad anxiety getting my blood drawn and no matter how busy they were or how many times I ask a question they were pleasant. Now the person who drew my blood was amazing (Nia Carter) I barely felt it and she was so gentle!! Ask for her she is the best!!! Thank you everyone at this location. Nothing but the best service and experience for my first visit. read more

If I could give 1000 stars, I would. I'm not sure what these negative reviews are about, but here's what happened during my experience. I was at work and started having trouble breathing. I knew something wasn't right, so I went to the closest urgent care I could find. They didn't hesitate to take me back. They immediately brought me to a room where a doctor was already waiting. It turned out my heart rate was elevated, and they ended up calling an ambulance for me. While I was waiting for the ambulance, one of the staff members stayed with me the entire time, making sure I was okay and keeping me calm. And that's not all. After I was discharged from the hospital, they weren't able to arrange a ride back to the urgent care so I could get home. I called the urgent care, explained what happened, and without hesitation they arranged a ride back to their location. They even asked me to come inside so they could make sure I was doing okay before I left. The doctor took my symptoms seriously, got me the help I needed, and the entire staff went above and beyond to make sure I got home safely. If I ever need urgent care again, I'll gladly drive the extra 20 minutes to come here. Thank you to everyone on the team for your kindness, professionalism, and genuine care. You made a scary day much easier to get through. read more

If I could do -5 stars I promise I would. The lady supposedly set up an appointment for me, just to have to wait for another hour before I was seen for a drug test/physical. There is no sense of urgency in this place. I wouldn't recommend coming here read more

Staff wasn't very friendly or helpful I wouldn't suggest going here for any emergency related issues.

My boyfriend injured his wrist at work and came to Concentra as soon as he could right after working (10 minutes before they closed) and they told him to leave because they were closing and to come back the next day.....I've never known any urgent care to do this. He told me they were rude in the way they said it too. I personally use Patient First for any of my urgent care needs and if I were to come in 10 minutes before they close (which most likely I'm not because Patient First closes at 8pm and NOT 5 pm, like Concentra. I don't even know how an urgent care facility can only be open during regular work hour - 8am-5pm....How are people supposed to get there in time after working for the day?) they would still give me SOME type of care. Concentra could have at least told him to put ice on it, maybe wrapped it and give some kind words, but to completely turn him around when they weren't even closed is WEIRD. His wrist looked sprained Giving them 1 star because I don't have another option and because the doors at least worked when you walk in read more

The absolute worst - not sure how this place is still in existence and hasn't been decimated by multiple medical malpractice suits! Let's break it down: +the front desk: really could care less and does not consider your time; it doesn't matter whether you get there first thing in the morning or an hour into operation; your wait time will always be quoted and actually will be 2.5+ hours to be seen; there doesn't seem to be any organization, no sense of urgency, and no communication - definitely not an 'urgent care' by any means +the staff also lacks in paying attention to detail - they input your information incorrectly, as I had found that they had misspelled my name and had incorrectly input my D.O.B. - kind of makes you wonder about everything else they're lax about (which they are) +the doctors here are super dismissive and laugh off any or all of the symptoms you share; I was seen by Dr. Marco, who seemed to be nice at first, but nice doesn't cut it when you need to have a sound evaluation - he as well as another doc at another Concentra location both misdiagnosed; really, how does this even happen?! That's pretty dangerous, considering if you need a specific treatment +the physical therapists - they seem to act like they know what they're doing, but there is absolutely no communication between the doctors and the therapists - the sessions that are provided do not correlate to the (mis)diagnosis from the doctor +the times that they offer for appointments and sessions are super inconvenient, so you are forced to take leave from work You can be as vocal as you want, but you won't be heard. I actually had to ask my agency to transfer me to another Concentra location, which resulted in the exact same aggravating, frustrating, and horrible experience. The objective of this place is speedily pushing their patients through the motion of obtaining MMI. If you have the option to choose your own provider, do it - unfortunately, I was forced to stick to the Concentra panel, and, honestly, I would have rather gone rogue, pay the 100% out-of-pocket expenses on my own, than to go through these quacks. I wouldn't even trust them with properly diagnosing the common cold or for them to handle a papercut. Really. +avoid like your life depends on it - really! +incompetent doc +incompetent staff read more

Concentra Urgent Care - Urgent Care Near Me - Alexandria, Virginia

I was first in line. It's 8:23, they opened at 8, and not one patient has been taken back yet. This is not surprising then that many people have extremely long wait times. The front desk seems to be efficient in dealing with the inefficient system but if there is an office manager/owner you need have clinical staff prepared at 8 to start rooming patients at least read more

Staff was very unfriendly. This has been the worst customer service I have experienced in health care. The wait was super long, and communication from the staff to the patients is almost nonexistent. Very unprofessional and do not recommend. read more

I arrived at the facility at approximately 1:00 PM for employer-requested testing for Sunrise Senior Living Community, which included a drug screen, bloodwork, and a TB test. I did not leave until after 5:00 PM, despite the testing being routine. In addition, they were playing around, laughing, and kee-kawing. Following my visit, I was notified by my employer that the results submitted by Concentra were erroneous: * The only correct information submitted was my date of birth. * My other personal and testing information was misallocated and sent to Atlanta instead of to the correct employer. * The TB test, which was clearly listed on the paperwork provided to me by my employer, was not administered. This represents a serious service failure and a potential breach of my protected health information (PHI). As a result, my employment process has been delayed, and I am left responsible for correcting errors that originated with Concentra. I'm escalating this to the appropriate departments and agencies to rectify this. read more

Do not go here. If you have the option to go somewhere else please do. I came for a urine drug test and waited hours. They told me it would be 5 minutes and it was not. Some people had been waiting over 3 hours and they told them it could be another hour. One customer had an appointment at 9 and by 12 he still had not been seen. This was a waste of a whole day. read more

The wait times for a simple drug test was 2 hours when told it would only take 45 minutes. The front desk staff were rude and seemingly bothered by simple questions. We were not allowed to leave and come back or find an appointment else where. People should not be waiting 2+ hours with a full bladder. The waiting room was packed and there was no sense of urgency whatsoever. The staff once seen were kind and efficient but the front desk staff need to work on their customer service as they were incredibly rude. The whole place was unorganized. And for a place that seemingly has a primary focus on drug screenings they should work on a better system. People were being seen that had not waited as long so I really am not sure how they choose prioritizing patients. If I had looked at the reviews for this place before coming I would not have gone there and I will not be returning. The worst service I have ever experienced read more

the worst of the worst . 6 hours of waiting. The most rude receptionist in the world. and all for drug test

I had a 3-hour wait time to do a urine test. Do not come here if you have other plans for the day. The front desk doesn't care how long you've been waiting. read more

30 plus minutes just to get checked-in. 3 to 4 hour wait times becoming the norm. I don't know whether it's staffing or management, but this location isn't even trying anymore. It wasn't like this even 6 months ago. Absolutely terrible experience. read more

It is clear that this place is not at all concerned with customer service. The staff could not care less about you or why you are there or how long you wait. I have waited over 1 hour both times I have come. No acknowledgment at all about the inconvenience. Ridiculous. read more

The wait time here is the worst. Came in for an N95 fit test and have to wait for 2 hrs. And I came in at 8AM(it's when they open) The test literally takes like 10-15mins but have to wait for 2 hrs.. the worst!! THE WORST!!!! read more

i don't know how this place is still in business, the staff at the front don't show any respect towards patients, and their attitude is really bad and just isn't professional. The wait time is about 2 hours which is ridiculous because all i came for was for blood testing, no physical or anything. They don't greet you and whenever asking for id, they don't hand it back in your hands instead they toss it. i really had a bad experience, will not be returning . read more

Forgot to ask my employer to change locations for my pre-employment health screening. Went here before with a 4 hour wait time just to piss in a cup. This time I came in for a TB test and am currently on my 4th hour of waiting. I could run a medical center out of my basement that would be better organized than this incompetent business. The front staff are consistently rude to EVERYONE that comes in, not providing a wait estimate or anything beyond shoving a clipboard and form in your face. If you ask for a wait time they'll tell you something ridiculous along the lines of 2 hours, which will likely be half, if not less, of your actual wait time. If you ask for any updates they'll act like you just ruined their entire year and begrudgingly find your forms in the pile of forms that they haven't even looked over yet. DO NOT COME HERE IF YOU HAVE ANY CHOICE. You will have to wait in your car because their 15 seats in the lobby will all be occupied, and will not be free any time soon because of how long it takes. I'm writing this warning to you on my last 20% of phone battery since I've had to entertain myself for so long. For what it's worth, the nurses I had were friendly I guess. read more

The front desk staff does not show professional attitude, they see you waiting in line, however, they don't smile, say hi, neither how may I help you. The front desk staff customer service is awful. Besides the staff being so rude, there is a long wait time at all times. Another issue, they don't check emails or respond to emails as well, specifically if they requested a doctor's paperwork or a response from the staff. read more

This is my first time coming here for a pre employment physical. I got there around 8:45am and didn't leave til 2:30. The communication was terrible. And there were no seats so I ended up sitting in my car for hours. At one point I came back in and asked my line position and was told I was next. But that still took another 30 minutes to get the phone call to come in. read more

This place is terrible. There is typically a line every morning for people to get in. They will not allow you to make an appointment for anything. As a result, people are just sitting around waiting. The nursing staff is also not helpful or urgent despite the increased wait times. I had to do a drug test and a TB skin test I waited over an hour. But my whole appointment took less than 10 minutes. When I came back to get my TB test read. The previous nurse told me that I would just have to show the front and leave but when I got there, they said I would have to wait at least 20 minutes. Overall, there's poor communication and management Looks like a lot of staff, but it looks like they aren't doing much. read more

This place is horrible. it opens at 8 but no one shows up to take back patients until 8:30. Be prepared to wait hours just to have a PPD placed. read more

People believe the reviews, this place is dog shit, I tried to give this place a pass because it's close to me but damn. This time I came in for an appointment for 1000 but they said it was at 1030 even though the email says other wise ok fine but I'm sitting in the lobby and it's 1:30 yes as a I'm writing this I'm still waiting. I went up and asked what was up at about the 2hr mark,and one of the nurses asked the lady at the desk where was my package she said it was in the slot but it appears she had to instruct her that it wasn't in the right spot are you kidding me! Between the terrible attitude (one lady in particular) for no reason and now this, this is the last time I come to this place. Update it's now 2:00 and they called me back but it's packets I have to fill out why not give it to me while I was sitting out there for 4hrs now, fucking Christ. read more

If I could give this place less starts, I would. Rude staff all around. Everyone acts like they don't want to be there. Wait times are awful. The rooms are gross and everything is old and tattered. read more

Great friendly staff, goodies to eat and keep you happy while you wait. Lots of TV and waiting room. Just hard to find, even with GPS. In the middle of an industrial area. read more

Concentra Urgent Care - Urgent Care Near Me - Alexandria, Virginia

I arrived around 9:15-9:20 For a drug screening for a job , I waited For 4 hours and still didn't get called to see the doctor. They kept lying to me telling me I was next .. DO NOT COME HERE read more

Concentra Urgent Care - Waiting area - Urgent Care Near Me - Alexandria, Virginia

I waited over 4 hours in the waiting room. When I asked staff how much longer the wait would be, I recieved rude responses that weren't helpful. Staff was unorganized and kept missing items when I was able to leave the waiting area. I recieved no apology for the wait and just heard snarky remarks back. Worst 5 hours total I've ever experienced. Horrible place! read more

This place made me waiting for 2 hrs I'm been here since 9 am because my appointment at 9 am and they are never call me or anything even I went there asked them how long gonna take and they still let me waiting not even cut me in line first and still have to wait for room but I still saw them keep calling other people to get in.what's that mean? Bad customer service ever and not friendly that I has been to. I give none star if there I can do writing comment without the star and this is really wasting my time. read more

If you have a choice, I would strongly advise against going to this place. I had to come here due to my job. The staff here is extremely unprofessional, unorganized, and slow. It took me over 4 hours just to get my medical exam done. read more

Terrible staff, I came in to be tested for a respirator and all they did was rush the process and not assist me and chose to lash out when i asked for help. Instead of providing instructions when I needed them I was talked to like I was stupid in a condescending tone and now I can't get the job I applied for since they half assed my entire appointment. This is my second negative review. Please do not come here. read more

If there was a 0 star, I would give them a 0 star . This morning I went to get a basic physical done. The receptionist at the sterling location already had an attitude at the time I arrived . She had hard time explaining things because she didn't feel like it and I was supposed to know them anyway... After waiting 90 minutes, I finally got in. Got screened and into the room.. 25 min later the doctor came in. Everything went well . She asked about my medical history that she wrote down on my physical ppr work . I asked her if she would be sharing all the information with my employer. She rudely answered that I should ask the front desk.. I did not like this answer. I felt like Hippa regulation would be broken and no longer can't trust at this facility. She told me that she understands my concerns and left , said " I'll be back soon " Never came back , she ran to call my employee to complain that I wasn't cooperative. After waiting in the room another 15 min I went to the front where I waited some more for the receptionist. Receptionist informed me that this physical is incomplete due to me not answering all the doctors questions I asked for my ppr work back with all personal information on it and this nasty receptionist refused to hand them back read more

Staff was very rude, bathroom for urine specimen was disgusting, room wasn't sanitized between patients, wait time was insanely long, they do not schedule appointments, gloves weren't worn when necessary....I could go on and on. Don't come here if you have a choice. read more

If I could give no stars I would.... I never heard of this place until my husband when for a follow up from an incident at work his first time. He was very disappointed and very upset with the service, lost the entire day of work. he arrived at 12:40p waited in the waiting room for over 3 hours and was taken to the exam room waited again doctor never came in he got tired of waiting walked out at 5:15pm. HORRIBLE PLACE !!!! I don't know how they are still open read more

This place is HORRIBLE!!! Went in for a physical which I passed yet failed due to wearing a brace on my knee. The doctor here said I needed a written statement from my primary doctor stating I'm capable of doing the physical duties required for my job. (But I thought that was the point of the physical?) I was told to bring the paperwork back and I wouldn't have to wait, I'm not stupid I expected to wait at least 10-20mins. It's been almost an hour now! This place is the absolute WORST read more

This concentra just wants to make money. Will make you wait for hours. (3 hours just to see the doctor and another 3 hours to get ridiculous recommendations that make them money. read more

Concentra Urgent Care - You get recommendations that are ridiculous. - Urgent Care Near Me - Alexandria, Virginia

Just left your clinic after coming in for a pre employment breath alcohol screen. Formerly worked in leadership with Prince George's County and we had a contract with Concentra but ended up sending our staff to a location in Largo and somewhere else over that way. They should be utilizing YOUR location! Your staff were friendly, engaging, punctual, and I watched their interactions with one another---they actually seemed to enjoy working with each other! Great to see as a Nurse Leader!!! Good work Office Manager and staff! Keep up the good work!! I called ahead and the person answering the phone was informative and even TOLD me there might be a wait as there were Walk-ins so ....I knew what to expect . That was appreciated! Vicki RN, MSN read more

just be ready with breakfasts,lunch and dinner and sleeping bags for your drugs test and physical,waiting time at least 4 hrs no joke very frustrated read more

This was the closest occupational health clinic designated by a third party company called EBI, and I came here with an appointment for pre-employment screen. Despite the friendliness and competence I glimpsed on the two clinical staff who handled my case, the experience at the point of front desk was appalling. - They could not care less if I had an appointment or not. They casually, and with a poker face, told me the wait time for me was "2.5-3 hours." Then why did they urge me to make an appointment in advance??? - When I called EBI for a solution and suggestions, they came back telling me that the clinic staff told here I "just got there 10 minutes ago," and THAT is why they "could not honour my appointment." For the record, no one at the front desk even responded when I told them I had an appointment. And then a blatant lie? Unacceptable practice. All in all, this particular business practice and unprofessional conduct bring down the experience, if not the business, and as a future health care leader, I find this troubling. Not surprisingly, I did not get to go home until THREE HOURS later, when there was no one else in the waiting room and the clinic was about to close. read more

Terrible customer service. Desk clerks were very rude amidst a long, long wait. Would not provide an estimated wait time, which is all I wanted. All I got was a bad attitude. read more

Very Slow Service, I would not recommend. Got here at 8 and it's 9.30am now and I'm still waiting. Receptionist blame wait on new computer system. read more