Very friendly people and good facilities. I can expect that when it's busy wait times may be long because they prioritize the sickest people first. That's standard triage. But it's a very professional place and I felt well taken care of. When I got inside, the staff took their time to listen to me and hear my complaints. Very happy with the doctors, nurses and experience overall. read more

I needed to get TB test done from CPS. I went there and did test. Actually I done two test and was waiting for their call if my X-ray results is done. I didn't receive call or email and called at customer service. First time ever I got person name H LESHA in customer services who provided me my all results on phone and by email.she is so nice , caring person. She is one of the best employee in concentra care center at 1030 W Chicago Illinois. Thank you so much H LESHA. read more

They rude & they have you waiting for over 2-4 hours for anything. The manager even rude because I asked who can u speak to & she said she was the manager. They don't care & care quality shouldn't be they priority because they provide careless acts. read more

Concentra Urgent Care - River West - All these ppl waiting & no one has been called in 30 mins - Urgent Care Near Me - Chicago, Illinois

I arrived here to take a drug test to be told that the wait would be 2-3 hours! This is extremely unacceptable! There is no way that a person should be subjected to waiting that long to pee in a cup. They are extremely understaffed and over worked! This company need to do better and hired more. They're so worried about money that it takes away from the patients experience! This place needs improvement!!! This type of experience can really deter people from wanting to better for themselves! DO BETTER! read more

The wait is soooo long. Waited 2 1/2 hours for a physical. The company needs to hire more workers!

Slow slow slow. Waited 2 hours to pee in a cup. The reception didn't check anyone in but was on his phone. read more

This place is literally awful. If I could choose to go somewhere else I would but unfortunately my job makes us go here. It is extremely unclean and unorganized. I think they forgot about me; they told me they would be right in and it has been a half hour. This was after waiting in the lobby for 45 minutes. They won't give you an estimated wait time or put you on a waitlist. You have to clear you're WHOLE DAY to come here as I was told 2 hours and that's how long I've been here and my physical exam hasn't even begun. HORRIBLE- AVOID IF POSSIBLE!!! read more

I was billed and only after paying was informed it would be a 2 hour wait. It ended up being a 2 hour wait to go to a room, and then another half hour to be seen by a doctor. This would not fly at any other healthcare institution I have been to. The actual healthcare experience was also sub par. Essentially I was told they could not do anything and I should go to a doctor. Unfortunately this place is just a massive waste of time. read more

Waited 4 hours for 3 minutes for the doctor. Not even kidding. I waited for 3 hours and then the doctor walks in and says "I have two minutes. Any more new symptoms?" If this is health care then I don't know what is. read more

If there is a ZERO star that would be a great review for the staff. I called someone because they gave me the wrong regulation about my drug test. They said they're gonna correct it and send it to my email. After 4hrs. I called back to follow up they just put me on hold for about 30mins. And nothing was done!!! read more

the reviews did not lie , waited 3 hrs and wasted 100 dollars in this place just for them to tell me they can't do what I came here for like that could've been stated that before my card was swiped and my time was wasted .. some staff were sweet though read more

This place drags. I was given an appointment and when i came in for it I was told they don't give appointments and then had to wait 3 hours for a drug screen and physical actually am still here waiting have yet to start services LUCY the director of the establishment is extremely rude and unprofessional I will never be returning here EVER! I don't recommend that you do either!!!! read more

Worst place ever............. Staff are horrible no body knows what is going on. The wait time with the scheduled appointment is not acceptable u can wait between 1-3 h if have scheduled read more

Sadly, I did not have a good experience at this location. I stopped in on a Saturday for a potential ear infection. I waited for an hour. I was hoping to be helped shortly after that. I asked the front desk, "How much longer?" He said *another* hour! WHAT? I politely told them to keep my info on file, that I'll be back at another time. I ended up going to another occupational clinic where I was in and out in less than 30 minutes. I get it. It's walk-in. They are busy. But there were two people ahead of me on the list. I would have been a 5 min. customer. Look in my ears -infection, yes...no? They need to learn to prioritize better. No one in the waiting room was bleeding. Plus, it would be cool if they could be up front like a restaurant and tell me "We are running at a two hour wait time." I could have done some errands and come back. It's all about the customer service and communication people! Not pleased. Lesson learned. I'll got to the other place. Better appointment efficiency. read more

Pros: this urgent care stays open 2 hours later than most. The doctor who saw my son was courteous and kind and diagnosed the problem quickly. Cons: it took longer than it should have to actually get in to see the doctor considering there was only one other person in the waiting room. Forms were confusing and needlessly long. And staff at front desk could have been a little more patient with a father with a young son writhing in pain. read more

Was here for over 2 hours just to get a physical and respirator clearance form for work. Was even here right when they opened before they got busy! I will say the doc seemed pretty thorough, but 2 hours is excessive. read more

My 18 year old college student got sick and this was the closest spot that Tricare approved. We should have just sent her to the ER, because that is where she ended up. She didn't wait 15 minutes in the waiting room, but got left in the room for a half hour while waiting for the blood tests to come back. She was in so much pain she wandered out into the hallway to ask a nurse for help, and the doctor came to examine her. After the doctor examined her, he suggested it might be her appendix. She had already told the nurse that this had been removed. The doctor, surprised, examined her again and made a show of identifying her scars from the appendectomy. All this while she is in pain. I called the clinic because she was texting and calling me crying, and I didn't understand what was going on - I was all the way in Georgia. The doctor said they found an issue with the tests but couldn't figure out what the problem was. They were telling her to get an Uber or Lyft to the ER. She had just taken her first Uber to get to urgent care. At this point she was in so much pain she started throwing up, and they called an ambulance for her. My daughter said the nurses were at least nice. What a joke, but I'm sure the bill will come anyway for this stellar service. read more

Perhaps you are reading this in need of immediate medical care. Perhaps you were recently injured at work. If you value your health and safety, STAY AWAY. The doctor who treated me, Abbas Al-Saraf, was dismissive and gave me no more than a few glances over before releasing me from care. Now I have to go to another doctor to get proper treatment elsewhere. The doctors at this clinic must only care about their corporate overlords, so they offer you the bare minimum treatment. You will wait a long time. You will be neglected and ignored. You will not be seen as a human being. The doctor will hand you some Tylenol and tell you to walk it off. You DESERVE better than this poor healthcare. When I complained at the front desk about my experience, they had no answers, no reaction, but for an annoyed stare that some lowly patient would dare occupy their time with a complaint. This is the sort of place that makes you realize what an utter joke the American healthcare system is. That such cold hearted people, lacking in empathy or sympathy, or compassion for the human spirit, can make a fair living off the suffering of others, is an affront to civilized society. read more

Do literally whatever you have to to not go here!!! I was waiting for two hours, was told if I paid to take a rapid drug test I'd find out my results that same day (which, after I called to complain after waiting for my results for TWO WEEKS, they said "we never said that to you") Very convenient for them! They also called and told me there was a glitch in their system as if they lost my results and that they'd call me later that day with the results and they never did. I had to wait a week after that to THEN be told by Lucy Palmer that no one told me they'd call me! HORRIBLE place HORRIBLE employees and even WORSE MANAGEMENT!!!!!!! LUCY PALMER is a rude, dismissive, heartless and unempathetic woman. I haven't had income for 5 months due to COVID and wasn't eligible for unemployment so when I was duped into spending $70 on a "rapid" drug test by one of her employees and she says to me "we never said it'd be rapid" She was so rude to me, cutting me off whenever she could, gaslighting me into saying her employees didn't say things that they did. SHE SHOULD LOSE HER JOB. That is not the way to handle patients. AVOID AVOID AVOID this place and Lucy Palmer. read more

I wish I could give 0 stars. I had to get a drug test and physical before starting my new job and this is the only place I could get it done. I went twice and was told the waiting time was 4-5 hours....even though they technically close before that. People at the front desk are so rude! I stood there waiting for 15 minutes while someone blabbed on the phone before finally someone else comes up to me and says oh we are not taking anymore patients tonight. Waiting area is gross/dirty and no one wearing masks read more

You know how people google themselves? Come on, I know you've googled yourself. Everyone does it. So, it should have come as no surprise to me when I received an e-mail from the doctor who treated me at Concentra. He saw my reviews and wrote to apologize for my negative experience and explain the thinking behind his treatment of my infection. While I was glad to receive his message and the explanation made sense, it would have been more useful to me had I received this detailed explanation at the time of my visit. I was impressed that the doctor took the time to write me and I appreciated the e-mail; however, at the end of the day, the treatment still failed...for whatever reason. I would not actively dissuade people from going here, but I will not be returning myself. read more

Avoid. Unless it's your last resort. Or you like free coffee and snacks while you wait to be treated horribly. Where to begin? Well, it all started with a relatively minor work-related injury. Repetitive strain to my left wrist from constant bending/flexing/twisting it. Pain was mild to moderate for awhile, but I decided it was best to report it to HR in case it got worse. And thus my story begins, on 12/14/2012. My employer contracts with Concentra it seems, as that is where all injured employees are sent to by default. I will leave out any related criticisms of my employer since it wouldn't be entirely relevant to my review. On December 14th, my wrist pain got so bad that I talked to management and HR and was sent to Concentra. I saw Dr. Cole after about a 45 minute wait, who barely looked at my wrist and diagnosed it as a general strain. I was then told to go to a counter inside the patient area (away from the waiting room) and wait on paperwork. I was given instructions to return to work right away, but avoid lifting anything over 15 pounds. Which was entirely unhelpful, as my injury was not caused by heavy lifting but by awkward repetitive moments. I was additionally given a prescription for Naproxen 500MG, which did nothing for me. I was then told that I had to return the following Monday for a re-check. I told the woman at the desk that I couldn't because I had to work. She got an attitude with me immediately and said "Well, it's a work-related injury, so that doesn't matter. If you don't come, I'll report to your employer that you refused an appointment." Having never had a work injury before, I was confused and felt threatened, so I went ahead and made the appointment. (I later found out that she was wrong, my employer forbids scheduling appointments that conflict with one's work schedule.) Fast forward to Monday. Not surprisingly, there's no improvement to my wrist. Dr. Cole doesn't seem concerned and does not give me any additional work restrictions. I then see the in-house physical therapist who was quite nice. He confirmed that it was a repetitive strain and told me, after doing a few tests, "You have excellent hand strength and flexibility. The problem is your work conditions." He gave me some stretches to do and a neoprene wrap to wear. Overall, he was very nice and seemed to have good intentions, even though the stretches and wrap didn't help because my work conditions didn't change. Although I had several subsequent visits, I'll just fast-forward to the last one, since they were all basically the same. I went in on NYE at 9:00am for another follow-up. The pain was getting worse and I was very frustrated. I get in to see Dr. Cole, he again barely looks at my wrist. I tell him it's getting worse and I need him to give me heightened work restrictions and/or some time off. (My work will not allow for such things unless it's in a doctor's note.) He refuses, saying "That won't help." (Oh really? Rest won't help heal a strain? WRONG.) He condescendingly told me "It's not like your job is HARD...it's not like manual labor or anything." (NOT the point.) He says I have to keep seeing the physical therapist indefinitely, otherwise I'm "looking at MRI's, possibly surgery." (For a STRAIN? ARE YOU KIDDING?!) He also denied my request for different/stronger pain medication. (I don't know much about pain meds, but I wasn't asking for Vicodin or anything...just something stronger than Naproxen 500mg.) I left the exam room and went out to the front desk. I was told then that I had already been scheduled for a follow-up in a week (without my consent) and additionally a physical therapy appointment on a different day. I told the woman at the desk (who was not the same woman from my first visit) that I was not happy with the care I was receiving and I would be seeking a different doctor, so I did not want to be scheduled for any subsequent appointments. She said, "Well, I'll schedule you anyway, just in case." I told her "No, I'd rather you didn't. I won't be coming back." She scheduled me anyway, saying I could always cancel. I told her I was not consenting to these appointments and walked out. I went into work later that day and after about 1-2 hours I was in excruciating pain. Unfortunately, being NYE, offices were closing early so I couldn't get into see anyone else that say. I was given a couple numbers/names of other offices I could go to and sent home. The following morning I got up bright and early and ended up at Lakeview Immediate Care, where I received excellent treatment and left with appropriate work restricted and stronger pain meds. I will write a positive review for that office later. Overall, I would not recommend going to Concentra unless you're extremely ill and it's the only place open. Even then, I'd personally prefer the ER. The horrible treatment I received at this office caused me to incur a more severe injury. There aren't words to describe how angry I am. read more

WORST place ever! Only leaving one star because I had to give it stars. There was only one person in front of me to see the doctor and it still took 2.5 hours to be seen. I was 30 mins late to work when I purposefully woke up early enough because i had seen the HORRIBLE reviews of this place. Concentra if you can't staff good hardworking professional fast moving people you need to reform you're business and healthcare model or shut down because your clinics are deplorable. Everything that's wrong with the American health care system. Oh and the Dr Al-Saraf is sexist, don't assume I'm a nurse because I'm wearing scrubs, read my file and see I'm a doctor in dental medicine. Had to come here because I don't have insurance yet with my company, but NEVER again. read more

Gosh...I despise this place. It's always mass chaos. The workers are lazy and unhelpful except for like three. They hate their life and their job...for sure. They are slow as molasses, very unorganized, rude...you name it. And of course, none of them wear name tags so you couldn't even report them if you wanted to! I guess some of them are definitely smarter than they seem. The only good thing is they have a TV to pass the time as you stab your eyes out. They also have a coffee machine. It reminds me of the USPS, DMV, etc. Avoid if at all possible! read more

I really don't want to talk about how I ended up here but I will tell you for a walk-in patient this place rocked! My wife had already diagnosed my problem...she studied medicine at Web MD...only problem is she can't write prescriptions. Where is that website? We have a printer it's not an issue on our part. Back to Concentra, I filled out 3 forms and said no to insurance. A basic walk in is $119, not bad at all. After handing in the forms, we waited 10 minutes and saw a nurse who did all the vitals before the Doctor showed up. The Doctor seemed a little taken back that we had diagnosed my condition at home and were ready for prescriptions. It was a little funny. He took his time but agreed with us (reluctantly)!!! Our final bill ended up to be $253 but I had the option. The Nurse said bill would be $245 if I got a shot too. So at least they warned me. I did hear they made a mistake and I should have paid $400 but they are honorable and they worked it out. I was happy to only pay $8 over what they said. Also a return visit within two weeks is only $45. That is a great feature, but I have not used it yet. This place was fast, efficient and cheap. I have not been in and out of a medical facility so fast in my life. I would highly recommend you check out Concentra if an emergency arrives. Oh yeah the drugs are working and we are on the road to good health...thanks to my "I play a Doctor on the Web Wife!" But she really should be able to write prescriptions though and life would be perfect!!! read more

I was going to give two stars but considering how everything played out they can have one. So yesterday I went in for a drug screening for a job and upon arriving at the desk my fiancé was asked if she was also there for a drug screening, when she responded no she was told she needed to wait outside. Now usually that wouldn't be an issue but the fact that it was 35° and snowing at 8am I would think that an urgent care would be more concerned about someone's health. We came on public transportation so there was really nowhere for her to wait. My fiancé did wait outside because this is something I needed done but then they proceed to talk amongst each other behind the desk instead of take care of the 3 people in the waiting room. The lady at the front desk that told my fiancé to wait outside also took more phone calls than pay attention to the people actually in the office. It took about 30-35 minutes just for me to pee in a cup.....(the person helping me through that was amazing though). Next time maybe pay attention to your job a little more. read more

This is the worst place ever. Staff is friendly but so inefficient. I was here for nearly three hours for a future employer drug test. Insane. After you wait, you do some test, wait some more, some other test, wait some more... you get the idea. I'm so bored I decided to yelp while in the office. If the staff would stock their forms every morning they would eliminate random runs to the copier, which in my case would have saved three trips i.e. fifteen total minutes. If you're truly seeking immediate care, I don't know that this place will serve you quickly. read more

You'd be better off Googling and trying to self diagnose than coming here and contracting three new sicknesses from the waiting room, and talking to an incompetent staff. I waited for 30 minutes in the waiting room last Saturday (not too bad of a wait), then was sent into the doctor's office where I waited, and waited, and waited... and WAITED FOR AN HOUR, then I thought this was absolutely ridiculous, I got up and walked around the corner where the nurses looked shocked to see me and said, "We didn't know anyone was still here." THEY FORGOT ABOUT ME! Meanwhile, I had a raging UTI and needed medication- something I told them from the start. Completely unimpressive business. Go to a Minute Clinic at a CVS first. This place was a disgrace. read more

Plusses: - Waiting room was extremely clean - Front desk gals were very nice and attentive - Waited only 15-20 mins to see the doctor Minuses: - Dr. Cole. After running a fever for 2 days and barely being able to swallow I decide it time to go see a doc for some meds. Dr Cole comes in, does the vitals and administers a strep test. The nurse comes back saying the results were negative and wanted to do a flu test in which she would shove 2 qtips extremely far up my nose to swab god knows where. Now 1) I've had strep before and knew that was what I had again, I just needed some antibiotics. 2) I've been on this earth for many years and have had the flu many times but I have NEVER heard of this test before (and even if I had the flu what would he have done?? prescribed lots of water and rest?) I don't like things being shoved up my nose so I denied the test. Dr. Cole barges back in, asking me what the problem was. I calmly explain that I don't want the test, I just want some medicine to make it bearable to swallow again and bring me down to a healthy 98.6 degrees. He laughs at me and says he can't prescribe "some magic pill" to make me feel better and that if I wanted "some antibiotics that won't do anything" I could have bypassed seeing him at all. Seriously? A $20 co-pay for this? Needless to say I walked (stormed?) out with as much fervor as my sick, tired body could handle and headed to the CVS minuteclinic where the strep test came back positive. A couple days of penicillin later and we're on the up and up. Thanks for nothing, Concentra. read more

Since this place is convenient for me, I've been here a couple times. They're always pretty friendly and treat me well. I really have no gripes with the care I've received, though I haven't gone in for anything serious. My issue is with their billing department. I've now gotten the same bill three times even though I paid it immediately after I first received it (and they charged my card!). I called them a week ago after receiving the bill again and sent over my statement showing the charge. Yesterday I received the bill a third time! I called this morning and was put on hold for about 30 minutes during their business hours. When I got an answer, the agent explained that they were all in a meeting, but would bring my issue up with a supervisor and call me back. I'm still waiting for the call back, so I decided to use my wasted time to write this Yelp review. In any case, it seems that their billing department is so disorganized that they can somehow charge your card without applying that credit to your account. And on top of that, their customer service in billing is atrocious. At least get some better hold music. read more

i have a 130pm appointment today they said i wasnt in the schedule just because i came in last time and didnt kept my appointment i told them how come no one told me..not all people have all the time communication is a key for this kind of business its a horrible experience today overall read more

I've been to Concentra 3 times for work related injuries and will NEVER go again. This place churns people out and back to work without ever really evaluating the injuries. The doctors are bottom of. The barrel losers who somehow still belittle you from their lowly posts. I last had a back injury and their was literally no evaluation. Just a ridiculous conversation. And then he released me to go back to work that day. I took the rest of that day off and rested and I got better, even though he refused to prescribe me time off. I had the pleasure of rubbing this in his face when I was back for a physical therapy appointment. The physical therapists are great here. They are the only reason they get a star. read more

I think I cried multiple times during my visit here. I was definitely being very dramatic, but still. I've visited a couple other urgent care facilities before, and had a relatively pleasant experience, so I was expecting this to be similar. They kept me waiting for approximately 40 minutes before telling me they didn't think they accepted my insurance, but would keep on trying (?). I eventually got fed up and told them I would pay out of pocket. It took another 50 minutes for them to figure out how to process my payment, and at this point, they closed in under 30 minutes. I NEEDED to see a doctor immediately and was getting very overwhelmed (hence the crying), but the doctor was able to squeeze me in before 10:00pm. I arrived at 8:00pm. The visit with the doctor was subpar, but it got the job done. I noticed they did a few things...differently, but what do I know? I'm obviously not a medical professional lol. The staff was very nice, so I feel a little bad bashing this place. However, I would definitely opt for one of the many other urgent care facilities out there. read more

I'm pretty sure if I got to hell when I die, it will just be the concentra waiting room. And just like the concentra waiting room, I'll be stuck there forever. read more

I couldn't get into my regular doctor tomorrow and I've about had it with this persistent cough so I went here. I was in and out within an hour and a half. I had to wait for a bit, but considering it's flu season and it's walk-ins only, I don't consider that a bad time frame. The doctor saw me and prescribed some meds...The staff was nice and it was a really clean facility. I'll go back here. And for the yelper below that stated they charge your insurance more than if you are self-pay...Every single doctor does that. They have to or they would not get any money from the insurance company. They might charge you $150 for self-pay and $300 to your insurance because they'll only get $150 from the insurance company. read more

The worst service I have ever experienced. Firstly, I had verified with my insurance coverage and benefits prior to entering the facility. Supposedly, they were in network and my cost verified at $25. The clerk proceeded to ask if I had a deductible and I advised no, she called the number on the back of the card and heard deductible information for out of network benefits and said since I had a deductible I had to pay $100 or my child could not be seen. I then got united healthcare on the phone to verify i am only subject to a $25 copay, they actually talked to the concentra people who stilllll required the $100.00 (due to the deductible, errrrrrr!!!). Two months later I am still waiting for my reimbursement - they billed my insurance falsly under the wrong tax identification number twice and are TOTAL SCAMMERS. They also charge over $200 for an office visit. They are rude, uneducated and uninformed, not to mention fraudulent! read more

I recently broke my finger- in 2 places. Snapped the bone in half like a twig and crushed part of the bone as well. As my surgeon said- the bone is pulverized. He also said when he first saw it he thought I was going to lose the finger altogether. So the day I broke it Walgreens pharmacy referred me here. And I sure am glad they did. First off, the place is clean. I was in an urgent care facility once in college with a bad eye infection and that place was so awful and dirty. This was clean and tidy. Everyone working here was kind and compassionate and helpful. They had me in an exam room within 10 minutes, and had me seated getting x-rays within 15 minutes. They gave me a tetanus shot and sent me home with x-rays and even recommended a hand surgeon as they could tell from the x-ray that the thing was badly broken. I actually had a great experience, given the circumstances and I'd absolutely return- though I pray I never have to!! Plus- it's faster and cleaner than the ER! And I appreciated their follow up phone call a week or so later- just checking to make sure I did take their advice by going to a hand surgeon as my poor finger was in bad condition! read more

Apparently, if you show up and don't use insurance, your bill will be $150, but if you use insurance, your bill will be more. Great to know, once they send you the bill. So, even though they are transit accessible, its not a place I'll be returning to. read more

Other Concentra locations might be OK, but this one is to be avoided at all costs. I injured my back at work so badly I could barely get out of bed. I also couldn't sit. When I went in, the first doctor told me to sit on the exam table and I told him I couldn't. He arrogantly said "oh come on, yes you can". He was a complete jerk. That was only the beginning. They never x-rayed me, but sent me to physical therapy saying it was just a strained muscle. After days of still having pain, they still didn't order an x-ray or MRI. In fact, in my follow up appointments, the doctors would spend less than 2 minutes with me and not saying more than a few words. When I would ask questions, they would just say "I don't know, we'll just have to wait and see". Long story short, I had to relocate to Utah and went to a Concentra here and had a completely different experience. The doctor immediately ordered an MRI which found I had a ruptured disc. He referred me to an orthopedic specialist and I'm now being properly treated. So...this Concentra made a wrong diagnosis, sent me to physical therapy which may have been making things worse, and on top of all that, they were arrogant jerks. If I could rate them zero stars, I would. read more

Nurses not properly wear masks at all, which is kind of ironic considering this is medical center. The wait is super long.