I was denied medical services despite having Health Net insurance. I was told they accept some…read moreHealth Net plans, but not my specific group. Ultimately, I was refused care and left without any medical assistance. They advised me to contact Sutter's patient advocate, but when I called, no one was available to help. The front desk staff were unhelpful, unfriendly, and showed little concern for my situation. There was certainly no "service with a smile" -- only denial of healthcare. What was most frustrating was that they would not offer any guidance or alternatives for receiving care. Instead, while I was standing in urgent care with active insurance coverage, they joked about calling me an ambulance rather than helping me access medical services. At the end of the day, I was denied care, denied support, and treated without professionalism or compassion.

We visited the urgent care last week after my better half had been suffering from significant and…read morepersistent lower back pain. He is a veteran but had heard that this location does a great job working with the VA and those requiring coordination of care with the VA. The recommendation that we were given was right on the money, and we had a fantastic experience. Not only were the office staff, adjunct medical staff and physicians fantastic but they were accommodating but listened well and make sure his individual needs were met both medically as well as via insurance. continuity of care was maintained, and both his prescriptions and aftercare instructions were sent to the VA as is necessary and he was able to get what he needed the same day. We are extremely grateful for their kindness and highly recommend that anyone needing urgent care services, especially those through the VA who may have a limited options utilize this resource as is necessary. Thank you so much, Sutter Urgent care

Great all around care from office , and the care they provide, and they got me immediately, I was…read morevery impressed that they didn't make you wait hours more like minutes

Stockton Urgent Care is no longer open as Stockton urgent care. It is now called Delta healthcare…read more And the director is a doctor Singh. I tried it once after Dr. Birlew and I did not like it. I did not personally feel like they listened, Spent any time with me, and to have a physical done with the doctor across the room, who never even pulls out of stethoscope I could not go back.

Quick to be seen. The front desk was efficient, although the payment system was down, I don't mind…read morebeing billed. Thank you Daisy & Dr. Ali MA: Ayana X-RAY TECH: LINDEL

They just closed and disappeared w/o contacting patients while they leave their phones in. This is…read more fraudulent and malpractice and the finest.

Brought my bf in because he was having really bad side pain. The wait wasn't too bad. Everyone else…read morewas fine besides the doctor. She came asking what was the issue and after 3 sentences of me explaining the situation she looks at me and says he's dying look at him. She gives me such a rude look like I am stupid. Will not be coming back here.

My experience at community urgent Care has not been a good one. I am unable to hold a pen and they…read moreare not willing to write down my information because it's my information and I have to write it down first. I do not have my medical card so they want me to write down my medical number. I'm willing to read it to them but no, they can't do that. They need me to write down the number. There are two receptionists behind the window. They're not doing anything. They're not helping anyone else. I think they're capable of writing down my information and they're unwilling to do this. That is the reason I will not leave a good review for this place at all

This place was a waste of our time.... As much as I would hate to use the ED for my child (because…read moreI believe ED visits are made for those who are severely sick), I should've just taken my child to the ED. This place provided false advertisement on their website. Their website clearly says they offer X-Rays. Hence why I took my child here. Maybe they should re-advertise their website to say, "xray referral available - no actual xray to be completed here." An African female person walked in. Didn't introduce herself or her title. I just sat there quietly watching and listening... I'm an rn myself, & this is definitely not how any medical professional should be. No physical assessment, just questions, then she asked my son to squeeze her hands... we're not here for a loss of function, we're here because he's in pain. I was expecting maybe some kind of diagnostic testing... what we can't see physically, an xray can probably can and then if needed, more diagnostic testing can be ordered... After the appointment, my son said "I don't know muscle pain can transfer from one arm to another but what do I know, I'm just a 11 year old kid." I only found out that she was a NP after my son and I left the office. We got his office visit summary texted to us. Anyhow, I should've read the Yelp reviews. They offered NO X-RAYS here. When I asked the receptionist, she was quick to answer no and to shut the glass window. If you're that afraid of people getting you sick, I think you should reconsidered a new occupation and be more afraid of your acne popping or oozing pus at the clients standing in front of you.... Glad to say, we'll never be back at this location.

I'm on the fence about this place. Typically, all experiences have been good, staff including the…read moreproviders during the week are very friendly, quick to help and answer questions HOWEVER, the female provider that's there on the weekends is a total waste of resources. She's rude, condescending and refuses to acknowledge your issues and speaks over you trying to force you to hear WHAT SHE HAS TO SAY rather than understanding why a person is there. I tired to vocalize what we went in for and she quickly dismissed me and said to check in with my doctor as she doesn't know how to help me. Yeah, so much for her being a doctor right? Lol Save your time and insurance money and head on to your doctor's office, if you can or the nearest ER because this whack job will bluntly refuse to help you!

All of the staff were super friendly/nice and Dr. James was so patient and kind and made me feel…read morevery comfortable. Overall great experience for someone who usually hates going to the Dr.

I'm from out of town and came to this urgent care based off reviews. They lived up to the others,…read moreamazing service! They were very friendly, very quick and thorough. Happy I came to this urgent care out of all the ones around. Thank you again!!

I am sitting here and it is 9:07 and they said they open at 9 but no one is here just waiting like…read morewhere is everyone

terrible customer service .i got cut at work and they wanted me to have the workers comp number…read morewhich takes 3 days to file while i was bleeding out .0/10 where's humanity .not even willing to work with me .recommend u guys visit concentra medical centers on arch rd instead

This place is so good too me . My Doctor Todd Cranor he listened to me I felt so heard . I was…read morereally sick and not feeling well and I felt so much in good hands. He's a great doctor and so nice and carrying . I also want to say there was a girl I talk to over the phone seeing if I can get a Dr note extended. And omgosh she was so sweet .Her name is Esmeralda over the phone she was so polite and cared for my needs and I ended up getting a Dr note extended for a day . She made my life so easy ! And I loved how she called me back I felt important and heard . Thank you guys for being so awesome! I appreciate you guys more than you know ! May God continue to bless you guys in so many ways ! You guys are wonderful! I hope you guys get more praise . Thank you for all the help you guys gave me and provided .

First I would like to say the front desk staff is very welcoming and helpful. The place is clean…read moreand creates a safe and professional environment. The reason for my visit to CMC was to seek help for the first time via therapy. The person I was assigned to Timothy started this off by canceling our in person visit hours before its scheduled time. I decided to do a phone consultation to get the process started but it was already an extremely poor start. While on the phone there was non stop background noise TV, child, responding to unknown things on his end. When I asked he said "I'm at home there will be noises" totally dismissive and un professional. I wanted to commit to this new process so I took an in person meeting with him. First impression was that he was tired and unkept and preoccupied mentally. Second visit I walk in and he has his head down hunched over his phone and took about 20-30seconds to acknowledge I was even in the room. Same tired and unkept unprofessional demeanor. And he also added to me "it's one of those days". While I understand everyone has one when you are in the role Of helping people with their issues putting yours onto them seems an extremely off putting and un professional. Hours before what would have been our next session. I show up early to find out the session had once again been canceled by Timothy. They did reach out via phone call. I had missed it how ever another same day cancellation was it for me. The person at the front desk helped set me up with a new counselor. That I look forward to working with. I don't have any experience with therapy so I won't comment on Timothy approach this in regards to his disrespectful level of unprofessional behavior.

I had a gardening related accident resulting in a cut on my scalp. Someone was right there at the…read moreER doors to assess my situation. I was very impressed with the organization of the staff and care. Everyone was busy and professional. They all just did their jobs and nobody was complaining or looking unhappy. It took a little while for the exam and stitches and discharge and they apologized for the amount of time. I felt that even though my injury was an emergency, I was treated in an appropriate time frame and I'm sure there were way worst illnesses and injuries than mine. I received messages to make sure I had follow up care which I had already arranged with my primary doctor. Although I certainly hope I will have no reason for a return ER visit, it was a positive experience.

This review is mainly for the pharmacist that works at St. Joseph's. We called from our pharmacy…read morerequesting a controlled narcotic prescription be sent to us electronically since it was sent to a different pharmacy by them. Instead of helping us out, he started raising his voice and yelling that we should be able to get it transferred to us. When our pharmacist tried to explain that our electronic system did not allow us to transfer narcotic prescriptions between the 2 pharmacies, he became more rude, started raising his voice more and kept repeating himself. First of all, he is not the one prescribing the medication and he should have called the provider who sent the prescription so we could talk to them to send RX to the right pharmacy instead of wasting our time arguing while the patient is in pain! Secondly, we also needed a clarification on the order which he did not forward to the provider then hung up on us and when we called back, he wouldn't answer. Maybe he has only worked at a hospital pharmacy and does not understand that not all retail pharmacy systems are set up to transfer a narcotic prescription. He should be trained to learn how to speak over the phone before calls are simply transferred to him. Yelling and repeating himself on the phone instead of getting to a solution is the last thing anyone needs from a pharmacist, let alone a hospital pharmacist who should be able to handle much more than usual given the type of work they do.

My son came home at the end of the day with a big gash on his knee. We had a feeling he needed…read morestitches but did not feel like driving to Sacramento Kaiser ER. Decided on this location and I'm glad we did. Dr Burns and his staff were great. The office is nice and clean. The staff were all so sweet, and the doctor was great! Stitched him up and sent us on our way. Price wasn't bad either.

It's wild that an urgent care can somehow be out of ice, out of cold packs, and apparently out of…read morecompassion too. Plenty of attitude in stock though!