My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

I had to visit here the other day and I was floored by how efficient the whole process was. I…read moreburned my hand quite badly, and all the urgent care places were closed because it was 8:00 pm. I really didn't want to go and sit in the ER so a nurse friend of mine told me what to do to keep my hand safe until I could go to urgent care in the morning. I made an appointment at CareWell on their website and immediately got a text confirmation. When I arrived the next morning, they were totally ready for me. They greeted me, gave me an iPad to fill out my info, and took my into the room immediately. I was seen in only a couple of minutes after getting into the room, and the NP was super nice, caring, and helpful. She helped me treat my hand, and went to great lengths to find alternative medications for me since I was allergic to their burn ointment of choice. It was a fast and easy appointment and I was in and out in about 20 minutes. They're opening one in Seekonk, closer to where I live, and I will definitely visit for any urgent care needs in the future. I am so impressed.

I went to Care Well with a terrible and persistent cough that I had for a week. The cough was so…read morebad that I would throw up while coughing. I had a sore throat that had gotten better. I was short of breath from the coughing and had constant nasal drip. The PA said it was an acute upper respiratory infection. I asked for something stronger than over the counter cough medication and she prescribed the pearl drops which I told her do not seem to work for me. She said then I could just continue with the over the counter cough medications that I am taking. I did go ahead and take the prescription for the pearl drops. i asked if there was something else that she could give me and she said it would have to run its course. My husband was there with me because he has been sick with the same symptom. When she saw him she gave him an antibiotic and the pearl drops for his cough. I am not at all happy that I was not given an antibiotic as well. Hopefully he will be well soon but I am afraid I will be fighting g this for a while longer! I will not go back to this place! I wasted two hours of my time and the money for my office visit!

Great staff. Appropriate wait time for number of patients. Dr. Beaupre is caring and…read morecompassionate. They were a big help with a medication issue for my 98 year old mom. I will be back whenever I need an urgent care provider.

Dr Beaupre is a great doctor! thorough and he listens and always calls you with results and refills…read morescripts promptly. The staff is friendly and you can get xrays and bloodwork done right at the office and not have to travel all over to get things done. Always accommodating to schedules and Dr. Nadeau is great too!

I believe that Lifespan has become Brown Health Urgent Care. Fwiw, I have been here twice. Both…read moretimes, next to no wait & problems solved on-site. This second time prompted me to write a positive review for two reasons. 1-had two visits for health issue with 10 previous days, but was let go as being fine. But reality was that I was in fact far from fine. The nurse practitioner was the one to figure this out . I would guess because she listened and figured that additional testing was required. I had already had ekg before this visit, but she decided to do X-ray too. She still wanted more information so then got blood tests. End result was that the two last tests showed I have s serious problem. So now we can move forward with healing and not prolong the misery. Was given prescription for first step, and will follow advice and make subsequent appointments til it's resolved. So glad I bit the bullet and came here as I hate going to medical appointments. 2- I can't tell you what a massive relief it was to be able to get all these tests done on-site and get results right away. So much better than trying to get seen at separate facilities and waste more time driving and in waiting to be seen. Important note: everyone from front desk + technicians are very professional, so competent and kind. It's a very comfortable environment. Kudos to NPs I've seen here-smartest people who actually listen, test, and make sure you understand what is going on. Patience is a virtue indeed-so important when you're sick &exhausted. Finally I have to repeat what a relief it was to go to such a well-equipped operation. For those who care about appearances, yes it all looks brand new, clean and well designed. There is ramp near handicap parking for walker or wheelchair.

I had a great experience at this urgent care... I had an issue that required X-rays. Everyone from…read morethe intake receptionist to the X-ray tech to the Nurse practitioner were friendly, attentive and professional. I am blessed to have such a great facility close to my house. A huge thank you to all the medical staff that helped me today!

please do not go here. they r uncaring and distracted for no reason . they said they would fax my…read moreinfo for a bicep rupture to an imaging center that didn't happen When I called to try to resolve this STEVE the male nurse felt I could wait 5 days to get imaging done although my paperwork says stat. my arm is now unusable and STEVE hung up on me because I got upset and used an expletive.

Cleanliness and customer service is severely lacking in this establishment, shameful for a medical…read morefacility.

I want to start with a full disclosure because I think it's important. I'm a physician in a…read moresurgical subspecialty, but I have never been affiliated with Kent Hospital or any hospital in Rhode Island. I don't have privileges here, I don't work here, and I have no professional connection to the organization whatsoever. My perspective is simply that of a physician whose family member recently became a patient. To say I came away impressed would be an understatement. Like many healthcare professionals, I tend to notice the little things. How efficiently people communicate. Whether nurses seem supported. How quickly diagnostic studies are performed. Whether the physicians appear engaged. Those details often tell you far more about a hospital than any glossy brochure ever could. From the moment my relative arrived, everything moved with remarkable efficiency. The Emergency Department was organized, the staff remained calm despite what appeared to be a busy day, and there was a genuine sense that everyone knew their role. We never felt forgotten, and there was always someone willing to answer questions. If the person we asked didn't have the answer, they found someone who did instead of giving us the runaround. That level of communication is something every hospital should strive for. The nursing staff deserves special recognition. They were attentive, compassionate, and incredibly professional. They balanced kindness with confidence, which is reassuring for both patients and families. The physicians were equally impressive, taking the time to explain their thought process and discuss the plan of care in language everyone could understand. As a physician, I was also struck by how quickly ancillary services were able to turn things around. Diagnostic imaging was performed promptly, laboratory and pathology results were available surprisingly fast, and there never seemed to be unnecessary delays in moving the evaluation forward. That kind of efficiency doesn't happen by accident. It reflects good systems and good leadership. The hospital itself isn't the newest facility you'll ever walk into, but it's clean, well maintained, and clearly cared for. I'd much rather see a hospital invest in excellent people and efficient patient care than marble floors and fancy artwork in the lobby. From environmental services to patient transport, every employee we encountered was courteous and took pride in what they were doing. I also noticed that the Emergency Department appears to be undergoing expansion, and that's genuinely encouraging. Based on what I experienced, this is a hospital worth investing in. Kent has a reputation that some people still associate with years gone by. In my opinion, that reputation no longer reflects reality. Hospitals evolve, leadership changes, and cultures improve. Based on this experience, Kent deserves to be judged on what it is today, not what it may have been years ago. I don't hand out praise lightly, especially when it comes to healthcare. I spend my career inside hospitals, so my expectations are probably higher than most people's. Kent exceeded them. If my family ever needed hospital care again in Rhode Island, I would feel entirely comfortable bringing them here. Outstanding work by everyone involved.

My experience cannot be rated I wrote a poor review for the…read morelack of care my mother received in the emergency department After waiting 71/2 hours we walked out She just got a bill for $125.00 because they checked her in and took her blood pressure UNBELIEVABLE!

I brought my daughter to Garden City Treatment Center for an urgent care visit and was amazed by…read morethe level of care that she received. Despite being a busy Friday night, every provider from start to finish was polite and genuinely concerned about her health as she had previously been misdiagnosed elsewhere. She was treated by RNP Russ Dufresne, who is an asset to both this center and the medical profession as a whole. I'm a first responder and I've never witnessed such thorough treatment in action. If we didn't reside over two hours away, I'd want him as our PCP. Thanks to him, my daughter is finally recovering.

Total fraudsters. $250 up front just to be seen. Then they spend 5 minutes questioning your…read moresymptoms and examining you and 35 minutes trying to get you to agree to $1000 more for a whole smorgasbord of unnecessary lab tests that have nothing to do with your symptoms at all. In the end, they just write you a subscription for generic Tylenol that costs more than the over-the-counter brand name and tell you to see your PCP. And of course, they won't accept any out-of-state insurance or any insurance not on a short list of insurance networks. Which is probably why I later got a bill for X-rays neither taken or agreed to. They were probably trying to commit insurance fraud but since I don't have insurance and I know for a fact that I didn't have X-rays taken or agreed to be taken, they're out of luck. But don't even try to contact someone in billing for information about the phony bill. They won't answer the phone or emails sent to the email address listed on the bill.

I'm never using this office again. Hyper extended my knee and they sent paperwork for an MRI arhat…read moreneeded more approval and I'm still waiting for a call. Do not use this office is your looking to be taken care of.

This place is terrible. I tried bring my 7 year old daughter here. She fell and needed several…read morestitches. I got to the place with a 7 year old, who was crying at 6:40 PM. The woman at check-in said they were closed, though the website and the signs on the door said open until 8. She said they closed at 7. When I said that was still 20 minutes away, she said the staff leave at 7. They literally turned away a 7 year old who was crying and bleeding. This woman and the rest of the staff are terrible people.