Audiology has not been a big issue in my life as I've never had any hearing problems. Having been visited by Dr. Robin Mock from Concierge Hearing Group has changed that. I ordered a set of custom hearing protection earplugs and it has changed my life. I use them whenever I fly or attend a trade show. Dr. Mock explained to me just how hard our brains have to work when we are in a loud public area trying to listen to someone speaking. When I use my earpieces I find I don't get fatigued like I used to before using them. Amazing how much stress disappears when the extraneous noise is gone. Additionally, since permanent hearing damage begins at 85 decibels, I am now protecting my ears as well. Dr. Mock actually took a custom impression of my ear canal and made personalized ear plugs. That's why they are so much more comfortable than off the shelf ear plugs. She made the process fun and I have recommended her to several friends & family who have loved her approach and friendliness as well. One friend didn't realize quite how bad his hearing had become and Dr. Mock recommended he get a hearing aid for one of his ears. The quality of his life improved IMMENSELY after one 90 minute session with Dr. Mock. Two relatives I referred who both used hearing aids couldn't believe how much better their hearing was after Dr. Mock swapped them for different models. She also spent the time tuning them so they could hear well even in noisy restaurants. Hearing aids have changed a lot in the last few years and Dr. Mock has stayed on top of the changes. My two relatives thought they'd just have to live with the glitches that come with bad hearing aids. After a session with Dr. Mock they won't stop raving about how much better their hearing is now. Amazingly, Concierge Hearing Group will come to you, making it very easy to get your hearing checked, the proper hearing aids for your particular situation or customized hearing protection. Dr. Mock is a rare professional indeed. read more

I have a history of chronic ear problems. Starting with ear tubes as a child and though high school where I had reconstructive ear surgery. I have lived with hearing loss most of my adult life but recently in the last couple of years it was effecting my work and home life. Finally at 43 I decided to do something about it. I research everything, and I mean everything. I read all of the information on the hearing aid manufacturers website and met with several audiologists. I was important to me that I find the "right" hearing aid as well as the right person to "tune" it.I was looking for a professional who understands what my technical needs are but also there to help guide me though this daunting process. After a couple of phone conversations with Dr. Mock, I was sold. Her personality and the time she took to listen to me (and my concerns) and answer my questions was amazing. If anyone is looking for a great audiologist to guide you though this process I would recommend Dr. Mock 1000%. read more

Dr. Mock patiently, diligently and creatively helped me find a great solution to deal with my hearing loss and ringing in my ears caused by neurosurgery. As an audiologist, she mapped my hearing loss and the specific tones of my tinnitus, and she helped me the best technology in a hearing aid, programmed specifically for me. This completely individualized treatment gave me tremendous results. I'm a young working mom, and I can't tell you how it's changed my life to be able to hear over the ringing in my head. Other than being an amazing audiologist, she is a wonderful and beautiful person inside and out. She is so patient, answers every question with detailed and relevant knowledge, and will only sell you what you really need. She follows up and cares about my progress, and I always leave her office smiling. You can't go wrong with Dr. Mock. I can't recommend her highly enough. read more

Dr. Robin Mock has really helped several members of my family that have experienced hearing loss. Even though they've used hearing aids for many years, I suspected that they could improve the quality of their hearing based on a few stories I had heard about Dr. Mock's skills. I can now say that my hunch was correct. All it took was one call to Concierge Hearing Group and Dr. Mock went to my aunt's homes to see them personally. Both of them ended up with different hearing aids that improved their hearing dramatically. She also did a follow up appointment a few weeks later to fine tune the electronics based on feedback from real-world use. I've had several other friends that have also benefited from Dr. Mock's expertise. She really knows her stuff, is passionately interested in hearing and has a great personality as well. Know I know why her services come so well recommended. read more

Dr. Mock is the best in the biz! Many dispensing audiologists are quick to slap a pair of hearing aids on you without explanation and send you on your way, but Dr. Mock cares about each one of her patients individually and really takes the time to explain your test results, what hearing aids will be best for you, and what you can expect on your journey to better hearing! And the best part is that SHE CAN COME TO YOU! We all know that getting to our appointments with traffic the way it is here in L.A. is no easy feat, so the fact that she can meet wherever it is convenient for you is amazing. Seriously, guys. This is the future of better hearing care. Whether you're interested in getting your hearing tested for the very first time, or you're someone who's been wearing hearing aids for years, come see Dr. Mock (or have her come see you)! Your ears will be happy you did :) read more

When I finally got tired of lip reading and saying "what?" (or just hoping I either had a good idea of what someone said or it didn't matter), I decided to get some help with my hearing deficit. Dr. Mock not only found a great solution for me, she could not have made it any easier. She came to my office, evaluated my hearing, fitted me with appropriate hearing aids, and has followed up with me periodically for progress (happiness!) reports and fine tuning adjustments. Did I mention she came to MY office and fit into MY schedule. She is one of very few in the US with her pedigree - a cut way above a standard "audiologist", and really knows her field. Perhaps just as important, she is as kind, patient, personable (she's a doctor who actually has a good sense of humor) and thoughtful as one can be. 5+ Stars! read more

While my hearing is perfect, the Sensaphonics noise filters Doctor Mock gave me really do offer me super hearing in loud environments. I wear the 9dB filers in restaurants, and the 15dB's on the plane, reserving the 25dB filters for expo halls and loud concerts. The flat attenuation gives me the ability to hear people's voices, without having to deal with all the background racket. The soft silicone custom fit means I can wear them all day, and even chew gum without them irritating or itching my ears. Anyone who travels by air or does business in large expo halls needs these. For musicians, DJ's and constructions workers, they are a must. I wear the clear ones so that no one notices them, but my next pair will be colored so that people do. #hearingconservation read more

I have nothing but good things to report about the service I have received from Dr. Robin Mock. She has treated my wife and me as family. Even came all the way from LA to Phoenix to give me personal service on my Phonak hearing aids. I went from simple aids to more complex and helpful ones as I have a severe hearing loss. When one off he aids did not work properly, she sent me complete information on sending it in to the folks who repair or replace the aids. That firm send me a replacement/new aid. I am very pleased to know that Robin will be at my side as needed. She also fixed me up with a ComPilot Ii that allows me to hear perfectly the programming on TV. You can not go wrong with Dr. Mock as your hearing aid specialist. Jim Becker read more

Dr. Robin Mock is amazing! I am a relatively young and  active 49 year old  who didn't like the idea of wearing a hearing aid. That was until I met Dr. Mock. She understands the challenges of hearing loss and the stigmas related to it. She made the experience  fun with her warmth, compassion and great sense of humor.  The new technologies are very small and sophisticated. They are Bluetooth enabled, which allows me to listen to music ,  catch up on my podcasts and talk on the phone. I  hear better  than ever before, especially in business meetings, restaurants and social events. Most people don't know I 'm wearing one. I never realized how much effort it took hear clearly. I only wish I went to see Dr. Mock sooner! read more

I chose Dr Robin Mock based only on the 5 star reviews she received on Yelp. I am totally new to hearing loss and to hearing aids. Dr Mock takes the time to ask questions about my lifestyle and is great in explaining the entire fitting process, how the hearing aids work, and what to look for in 'real life situations' outside her office. I met with her numerous times over a few months. We tested and discussed situations that I experienced in 'real life'. She was on point in understanding what my experienced were and made the audio adjustments that i needed at each stage of the process. Thank you Dr Mock for your patience and excellent treatment. read more

I can't thank Dr. Robin Mock enough for everything she has done for both my husband and myself. Our custom made hearing protection ear pieces are so helpful in loud environments, allowing us to hear close conversations and filter out the extremely loud background noises. The fitting was easy & convenient, and the exam was fully comprehensive not to mention professional. We really appreciate all of the concierge services available - such a time saver in this day! If anyone, at any age, or for any reason, has any needs for hearing protection or amplification, this is the place to go! Thanks Dr. Mock - you are awesome. read more

I went to Dr. Mock to get some fitted electronic earplugs for shooting sports. She was extremely helpful in talking me through my options and even called up the company to verify the plugs would stand up to the abuse I'd put them through. When the plugs came in, I was shocked when they didn't fit correctly! Again, Dr. Mock was super quick getting me a new appointment to verify the mold on the plugs, and handled the entire warranty process to get me a completely new pair quickly. Now they're working great and I couldn't be happier. 5 Stars! Thanks, Robin! read more

I have been a patient of Dr. Mock for over a year and she is simply great. She has helped me fit a pair of Lyric hearing aids. She is not only an expert on Lyric with extensive experience on how to fit them, but it's her personal care and attention that make for a great experience. It took a little while until we got them to fit just right, and then I had some occasions where I had to temporarily remove them. She was always 100% supportive, doing her best for me. I would highly recommend her to anyone considering hearing aids. read more

I'd been avoiding having my hearing tested, I 'm 72, because it seemed not really bad enough to bother. I finally did have it done by Dr. Robin at Concierge Hearing Group and was delighted by the quick but thorough treatment she provided. I not only received a physical examination of the ears but a very detailed hearing test. I now know exactly how good my hearing really is but also what to do as changes ocurre with time. Gentle, informative care. I highly recommend her. read more

Dr. Mock is an outstanding hearing aide professional and has a vast knowledge in all areas in her field. The audiologist who sold me a hearing aide was unable to program it properly. I was fortunate to find Dr. Mock who was able to deal with the issue quickly and efficiently and ending my frustration. She is extremely accessible and solves all problems that inevitably arise with all hearing aides. I feel truly lucky and grateful to have Robin Mock to depend on. read more

I had a lot of problems hearing, and I went to two companies that advertised heavily that they could help me, but the help was not sufficient. Then a friend referred me to Robin Mock, and within 30 days and a lot of testing she fixed my problems so my life is much more normal now. She is a very smart capable person who really knows her business and I have referred her to several of my friends who have been very happy with her services. Merv Hecht read more

Dr. Robin Mock of the Concierge Hearing Group provided me with splendid service when I acquired my first hearing aid. She understood my anxieties and advised me on the options. For the first few months I had frequent visits for fine tuning and hand-holding - the after-care was exceptional. For several minor problems - usually because I had not read the instructions carefully enough - she talked me through the adjustments on the phone. Five stars. read more

Over the last few years, I'd noticed a significant decrease in my ability to hear through my left ear. Honestly, ego and pride was an obstacle to making an appointment with Dr. Robin Mock, whom was referred by several friends. ASTONISHMENT, is the word to describe my experience, and education received from Dr. Mock. I now walk around, able to hear EVERYTHING, (with a very cool "secret agent" type hearing aid). Thank you!!!! read more

Dr. Robin Mock rocks! She made getting custom hearing protection easy breezy! As a DJ my hearing is EVERYTHING! The custom ear plugs are comfortable & easy to insert and remove. I not only wear them when I'm DJing but on the airplane, in the movies, expos & parties. The ear plugs help me to focus since they cancel out the noise & unnecessary distractions. These are something, everyone should invest in. Protect your ears. read more