Definitely recommend this place for anyone who needs physical therapy!…read more We were connected to this place through Millard Fillmore Hospital, and were scheduled with Mike. The receptionists at the desk are friendly and helpful. Make sure you come 30 minutes early for your first visit to fill in paperwork. All the PTs here seem to know what they're doing and are very pleasant. Mike's helped us out a lot and is extremely knowledgable and patient. Definitely recommend!

I have been using physical therapy for years. This was my best results. They took great care of me…read moreand they were focused on me.

Update: about 8 weeks post-surgery I began working out with a personal trainer (at a gym, not at…read moreBRG) to safely gain my strength back. That trainer just so happened to have have worked at a different location of BRG, and this trainer left that field because "They have like 10 or 12 back exercises and pretend to make you a custom program of 5 or 6 of 'em but really they're randomly picking them." If that was enough to cause a whole career change, I am a bit disappointed with the 'custom' program that had been developed for me. With that being said: Jodi was still awesome and while the physical therapy couldn't reverse something that needed surgery I guess I'd still recommend them.

Good therapists. Appointments are often way too short. I really got tired of the lack of…read moreinteraction with therapist and patient and the high copay every visit. Didn't feel like there was really a dedication to the client.

This was an interesting experience. In my mind I imagined a practice with perhaps 2-3 providers…read moreand support staff. I walked in to. find staff with clipboards walking all over the place like waitstaff at a busy restaurant . Then I saw the signs saying CHECK IN and also Check Out . A bit like the check-in desks at a busy airport. I was checked in quickly and directed to take a seat in the waiting area . It was like a scene I experienced in crowded doctor's office in India many years ago. There had to be 40 people in the waiting area , all holding their clip boards and paperwork . Staff , with the obligatory clip board , walking in calling the first name of the next patient . I thought , this will be my last visit to this place. I waited 45 minutes to see my provider , not unusual these days . Staff led me to the examining room and I was amazed to see TWENTY examining rooms , I got room 9 . Eventually the Physiatrist came in, no long wait . Introduced himself , failed to introduce the presumed scribe that came in with him. I got the sense I was being rushed and in a conveyor belt experience. The doc did seem to be skilled and I will return and see what visit two is like . At check-out I was taken care of by someone whose name tag said "Director of Operations". He was very pleasant and quick . Good to see he was on the front lines working with the grunts .

If I could leave no star I would. In 2022 I had a career ending injury that Dr Douglas diagnosed as…read morea meniscus tear. After surgery, I continued to have pain and so I was sent every 2 to 3 months for knee injections which never helped. I kept asking for imaging and was told it's just how my knee healed. After Douglas retired. I asked why I was never given the option for Moore imaging and his nurse practitioner sent me for imaging. It turns out I needed a complete knee replacement so I did had Dr.Hlubik do my knee replacement. Days later, I went back to get my stitches out, and my leg was on fire. It hurts so bad . I was told it was normal . I told his PA Nolan I was going to the emergency room for imaging when I left the office . A half an hour later he called me to tell me to go to Windsong to get an ultrasound . Had to be poured on blood thinners because there were too large blood clots in my leg. From that point on I was completely forgotten about for a month. I kept calling and messaging my patient portal asking for physical therapy and nobody answered the patient portal and the women that answered the telephone would tell me there was never an authorization for PT. Finally my insurance company sent me the pre-op that was dated April 2025.! The same day the operation was authorized. Finally in August I was allowed to go to physical therapy. I got apologies up and down from a patient's advocate, and then Dr. Hlubik called me to apologize. I don't blame him entirely because it's his team that let me down.. I will forever beyond blood thinners because the blood clots are still in my leg. I was never able to return to my career for New York State.. which affected my retirement. And I don't know if anyone has checked lately but blood thinners run about $300 a month.. in case anyone's wondering I've had quite a few surgeries and never developed a blood clot and I was a very healthy 52 year-old woman when they started. Thanks for ruining my life and my career Excelsior orthopedics. I am searching for an attorney.

potential fraud...... i was gaslit by the physical therapist. no matter what order i did the…read moreexercises in, or the time of day, or the amount i did the routine, they did not work. they were not the right level of intensity for my injury. the therapist told me i must be "choosing bad chairs" or "not doing the exercises right" she was rude and fat.

From the owner: Our therapist provides you with a structured, progressive exercise program to reduce injuries with…read morea combination of warm-up routines, stretching and movement techniques. This will allow you to participate in the types of activities, you enjoy, without the risk of pain and injury.

Dr. Jessica Maxwell helped me with my balance issues. Jessica is professional and encouraging in…read moreher therapy sessions. She gives hints for daily living activities . The sessions are one on one and you work at a steady pace. The staff are friendly and professional. Office is extremely clean and bright. Dr. Jessica Maxwell was wonderful!

From the owner: At Diversified Hearing and Balance Service Centers we are committed to improving our patients with…read moretheir hearing and balance needs. We provide quality diagnostic, rehabilitative and wellness services that are patient-centered, ethical, comprehensive and accessible. The dignity, rights and confidentiality of our patients are vital and paramount to our core beliefs. We provide services to individuals and families in the Buffalo, Hamburg, Lockport, Niagara Falls, West Seneca, and Williamsville, NY area whose lives have been impacted by hearing loss and balance problems to restore stability and maximize their potential for independence, functional abilities, and quality of life. We know that you have a choice in audiologists, physical and occupational therapists, and hearing aid service providers, and we want you to know how much we appreciate that you have entrusted your hearing care to us.

horrible experience. I told them I was coming in for a lymphatic drainage massage and I got there…read moreand someone wanted to chat about the various therapies they have. They charge me $130 and then someone came in with some kind of thing that was not at all what lymphatic drainage therapy should be. Dan don't waste your time or money

From the owner: Both of the owners recognized a need for increased access to Lymphedema services in the area, and…read moredecided to open a practice that offers Complete Decongestive Therapy to service the Buffalo area. Both owners having a passion for treating Lymphedema, and they are both certified as Certified Lymphedema Therapists (CLT) by the Academy of Lymphatic Studies. As this is an Occupational Therapy based practice, treatment focuses on increasing function when performing Activities of Daily Living (ADL's) and improving quality of life.

I attended Buffalo Rehab Group when I underwent knee surgery. I had a bucket handle tear of the…read moremeniscus and I also flipped it upside down. As you can imagine, with me only being 22 at the time it was the scariest thing I had ever experienced. I was worried I would never get back to my normal. My therapist, Chris was very accommodating and supporting my entire journey back to wellness! He assured me that we would set goals and expectations based on where I was and where I wanted to be. They worked with my schedule whether I needed to be there first thing in the morning or late in the day. When I missed an appointment, they would call and hold me accountable! I loved feeling like my progress was just as important to me as it was to him. I would not choose another facility let alone another therapist! I plan on going back in since it's been about two years and I am now experiencing some popping when rotating my knee. I will update my review after my next journey!

I have been going to Buffalo Rehab Hertel Location for my knee rehab.When I started 4 weeks ago I…read morecould not bend my knee. I now have my mobility back. Garnet and his staff at the hertel office have done rehabilitation on my back and my shoulder after surgery. Ihave had great results with all of my rehabs. The knolwlege and expertise are second to no one.I would recommend Garnet and all of his staff at the Buffalo Rehab hertel office to all of my friends and family. Bernie Perillo