We had an appointment here for our 4 month old son today. They had a long wait list, but we were…read moreable to be squeezed in with a referral from another pt office. Our 4 month old is developing a mild flat spot on his head, so we came to be evaluated. We saw Sarah and she was so warm and friendly. She explained everything she was doing and what she saw. She even gave us some suggestions to start trying before our next appointment. We were seen quickly and there was plenty of parking and seats in the waiting room. Highly recommend!

if I could give 10 Stars to Carrie Cline at the Kenmore Office, that would still not be enough for…read morebeing so well organized and fully prepared for each and every appointment I have had. Katie Krueger is very lucky to train under Carrie. she pays attention and I could not help but notice she could be just like Carrie Cline someday. Highly recommend listening and having faith in their abilities and understanding of providing cochlear implants patients with the best service and easy transition to their new implant journey. Sincerely, Wanda Townsend

I went to Hearing Evaluation Services after first going to another provider. I'm much happier with…read morethis agency. Initial costs are equivalent but the projected fees (after warranty periods expire) are less costly. Just as important, my opinion, the professional staff has been more responsive to my questions about equipment maintenance (the first place I went to told me not to worry about it, "just come here" and they "would do it for me!! I've also found it much easier to get appointments here. The office staff are great, and sometimes I've even gotten help just on a walk in basis.

This is the 2nd hearing aid provider that I've dealt with. They are far superior to my initial…read moreexperience with the prior organization. The staff is extremely competent and understanding. Appointments are easy to make and they do their best to fit your schedule constraints. If you're thinking it's time to investigate if hearing aids would help you, start here and you will be professionally served.

I have been going to Audiology service associates for a least 8 years for hearing tests and…read morehearing aids with follow up visits and cleanings. I always receive pleasant and knowledgeable care from all staff. They are very willing to listen to your concerns and provide excellent suggestions to help you adjust to your hearing aids. They carry many different models and makes of hearing aids and are excellent at guiding you to the right one for you. My husband is now a patient of theirs and agrees they are excellent! They have our highest recommendation.

I was wowed by Dr. Jessica Oppee's care for my 89-year-old mom during a recent visit. Dr. Oppee is…read moreattentive, kind, competent, and professional. She took a lot of time with my mother and patiently adjusted her hearing aids and thoroughly answered our many questions. Hats off to you, Dr. Oppee! Thank you!

I'm a current patient at Empire Audiology on Wehrle Avenue in Buffalo NY and have been going there…read morefor around 4-5 months now and just wanted to take a second to give the staff a shoutout about the terrific service that I've been receiving. From Amber at the front desk who does a great job of scheduling to accommodate my availability AND always follows up with reminders (both by phone and in text as needed) AND is always in a good mood!!!, to Dr. Lou who has gone above and beyond several times now to set me up with different aids to try and find a manufacturer that fits my needs. He has partnered with me to not only find the right aids but also to dial them in so that I receive the best output from them for every situation I encounter. Thank you to the entire staff for a wonderful experience!!! Best regards Jim Nutty

My aunt has been a patient of Empire Hearing for several years. I am so impressed with both Amber…read moreand Dr. Lou. Amber at the front desk has been wonderful to deal with. She is so helpful and pleasant every time I've had to call for my aunt. We had a visit with Dr. Lou this past Friday. He was so positive and explained everything in terms my aunt could understand. He explained all her options and stressed that we all work together as a team. When we left my aunt commented how nice he is. That's quite the compliment coming from a 96 year old who is not easy to please.

Went in for Vertigo and ringing in my right ear-they gave me a hearing test, which I didn't need…read moreand set me up with another hearing test saying I may need a hearing aid, before going back for still another appointment with them. If they can't fix you they should recommend someone who can help you, not lie to you. How long do you have to have this situation before getting the help you need?

this is in reference to the Lockport location. my daughter and granddaughters where there for an…read moreappointment and where made to feel a inch tall. my daughter was never told about a co pay. being a single mom with a 12 year old you don't have pocket money. the receptionist basically shamed her because she didn't have cash or. credit card and then proceeded to go in lobby and tell the other girl they had to reschedule because she didn't have the money for co pay. This person needs to learn compassion and get over greed. I have never in my day been told we can't bill a copay that is 100% bull . needless to say now my daughter is gonna lose more hours at work to go to another ENT to have my granddaughter ears looked at . Not only more money out of pocket but more time and gas to go to another location further from their home... from a very mad grandmother

Dr. Sobie is a member of Buffalo Medical Group. I went to see him after my dentist showed me my…read morex-ray that indicated the root of my problem tooth --I'd thought cavity, but it wasn't-- was pressing into a sinus cavity cyst. So the dentist wanted me to see an ENT doc before deciding if the offending tooth needs extraction. Dr. Sobie gently scoped the sinus area, and when that was inconclusive, ordered a CT scan. He was considerate and concerned and thorough. I recommend this otolaryngologist to anyone who requires this type of medical attention.

They keep the facility clean. Generally aides are helpful and friendly but just like any place…read morethere are a few bad apples in the bunch. I highly rate the medical staff but a concern is there is no on site dietician. Medication is dispensed appropriately. The Rehab component is above average. When I first got here I had problems with balance and was a fall risk. While I'm not 100% I have, in my estimation, improve to 60-75%. The bad - the food!! Half the things that appear on your menu card don't appear on your tray. I'm told I can ask for any kind of pleasure food I want but have no avenue to communicate this to the kitchen spontaneously. Food preparation is lacking in taste, appearance and basically - common sense. Rice and vegetables not cooked long enough. Proteins like chicken, beef or pork cooked so long it can't be digested by average people, let alone seniors whose digestive systems are compromised. I question how much actual nutrition remains if cooked this way. Additional nutritional supplements are few and far between. Most importantly any fresh fruits are replaced with canned fruits, some of them too hard. Desserts are either those fruit choices or 1 cookie. I've gotten ice-cream 3 or 4 times ( Skippy cups) no quality kind of ice cream or quality of any ingredients they use. My niece brought me watermelon and I thought that I died and went to Heaven! The residents are friendly but seem depressed by their situation. I would suggest more communication between staff and residents in group get-togethers. Giving residents a feeling of being united in a cause is inspiring and uplifting.

I never realized how dire this nursing home/rehab was until my brother was there. Unfortunately he…read morewas too ill maybe to be considered for a rehab and there were times I left in tears when I observed the environment. While they were in the process of painting it wasn't enough to compensate for the lack of cleanliness. Bathrooms not cleaned regularly. Often no toilet paper was available. I actually brought some from home and kept out of sight for my brother and his roommates use. The bedding was old and worn and the beds themselves old. Windows did not open for fresh air. Even the clock on the wall lacked a battery which I provided. Transportation that was provided for medical appointments was often sketchy. Times when being at dialysis appointments for 3-4 hours, patients still maybe had to wait another uncomfortable hour to be brought back. Often brought back to sit in their room until staff could come and help them to bed. Once after returning I found my brother sitting in his wheelchair still in his coat. Some staff expressed frustration with their jobs and their attitudes reflected this. Some staff had fingernails that were so long it didn't seem possible to use their hands fully. They do wear gloves, thankfully. Wait times were overly long until the help button was responded to. Again sometimes an attitude of being bothered created uncomfortable exchanges. After a while complaints became useless and patients had to sit in soiled bedding or worse. My brother had fallen and did sustain a head bruise and the trauma of not being helped in a timely manner. As a consequence of his fall he was made to sit in the hallway, near the staff's desk for hours on end. It was loud, crowded and very uncomfortable. I know there were also good and compassionate workers and for them I feel sorry. I know lack of better jobs in this field appear to be scarce. Don't use this place for your loved ones if you possibly can.