I am honored and privileged to work with Andrea Alberti, the CEO and Founder of Horizon Care…read moreServices. Andrea and her staff have become like family making it a pleasure to collaborate with them. The patient care provided by Horizon Care Services is top-notch. Recently, Home Health Care News published an excellent article highlighting the professional, uniqueness and outstanding care offered by Horizon Care Services.

Horizon is the worst agency ever. The RN called DCF and knowingly filed a false report claiming…read morethat my mother was guilty of self-neglect. The DCF officer came out and said it was a baseless complaint and closed out the case. This action on Horizon's part shows a complete disregard for the well-being of my mother as well as the caregiver who was unjustly fired as a result. I terminated service and went with a different company. The owner of the company sent me an email stating that she supported the RN's decision to file a false report and didn't see anything illegal about it.

I needed to have surgery at the VA Medical Center in Riviera Beach…read more I didn't have anyone to take responsibility for me, I called Visiting Angels, Rebecca and Ryan were very attentive to my needs and my situation was resolved. I appreciate the concern they had for me. My surgery went well. Thank you Ryan and Rebecca

DANGEROUS!!! I am a physician and called Visiting Angels to help my parents while their usual…read morecaregiver was unavailable. The CNA that was sent was pleasant, but committed 2 dangerous medication errors that made my mother quite sick. The CNA later admitted that she was confused by the medications, but chose not to ask for clarification. When this was called to the attention of the owner, he accused me of making false claims. He refused to take any responsibility or to talk to the caregiver to prevent this from happening to anyone else. This demonstrates a complete lack of integrity and is a very dangerous way to conduct a home care business. There are many other home care options in the area that are reputable. Please keep your loved ones safe and do not use this Visiting Angels.

My wife and I have lived at The Waterford for 13+ years. We have never once regretted our decision…read more The employees are motived and helpful, the food excellent, the residents friendly and the health center professionals excellent. We recommend The Waterford to anyone who wants to live better longer.

Unprofessional administration seems more interested in financial gain/turning patients in/out than…read morehelping resident that gets admitted to its SNF reach full rehabilitation potential. The aides, housekeeping staff, and nurses & most of the therapy staff are more professional than the administrative staff. However, lower level staff can only be as professional as the training and resources allow. For example, if the staff has to be in the dining room assisting residents who dine there that means without adequate staff, the patients who need the most care in their rooms will not get there calls for help answered. The hallways will be deserted. When you get that call from your loved one that they've been waiting 20 minutes for help. The administrative staff consists of a director, an executive director who did not respond to phone messages until corporate office was contacted, a Case Manager who says she's there to help however imo she's there to help the administration. Staff including Director, Case Manager, some therapy staff need training on HIPAA laws so that when a resident says they want/need family/friend to help make decision decisions, their mistaken or intentional response should not be you are competent & can make your own decisions & not act inappropriately to block family advocating for patient who objects to improper staff behavior. The director of therapy is a speech therapist although they say there's a physiatrist there was none. The billing department person did not respond to a request for a itemized list of charges that would be submitted to the insurance company. Don't expect to get any or much service if you're if you're in your room during meal . In the room my loved one was in , the call button is that is a push button at the end of the cord. It's like the end of a window blind cord with the actual button that you need to press at the bottom so difficult for the patient will know they properly pushed it . Patient doesn't know whether it's working or not and nobody is showing up .The light that indicates it's on is on the wall behind their head and that they are medically unable to turn around they will never know if by push pushing the button someone heard their call for help. Until a complaint was registered with the state, I didn't even realize that they have a intercom system where someone should be coming on and saying "can I help you? How can I help you?" imagine if there was an emergency and you're waiting 20 minutes without assurance that they heard you ? Only after addressing this concern with the agency for healthcare administration, did this system start to be used however, still it was only used when someone was staffing the nursing station to specifically answer those calls . Impossible to reach the facility doctor that automatically is assigned to see patients there. In addition to being able to address medical concerns about your loved one , it's important Important because you need to know what he's gonna say about patient's discharge if anything. During an appeal process it's best to get your own doctors to support your discharge concerns, if you feel your loved one is being told that Medicare won't pay for any further therapy or nursing. Know your rights involving right of family members to be consulted. If patient gives permission they will try to claim the HIPAA does not allow it even if the patient wants it. Make sure you get access to the electronic records portal immediately. The admissions folder does not contain information on where you can contact someone if you have a complaint or concern outside of the facility. Make sure you monitor for accuracy in patient's progress, especially in therapy . Ask for therapy notes every week because you won't find them in the patient's portal . Know your discharge rights. If you have a grievance and it is not responded to timely, go directly to the corporate office if you experience a problem that is not resolved by the staff on the premises. https://www.lifespacecommunities.com/contact/ The brochure that the sales person hands you when you visit the facility in advance of putting your loved one thereIt's connected to a retirement community where they will send the residents to their Skilled Nursing Facility. Lots of them are up in age, and they don't seem to have many local if any family members to advocate for them. One such lady who had no family members I could not leave her room independently was asking for her missing phone repeatedly for a week, yet it does not appear. Anyone made an attempt to locate it. The admissions package claims says facility has a physiatrist it didn't. Facility admits non Waterford apts residents from hospitals. Nursing Director put false information into patient's chart about family member. So make sure you go into the electronic record frequently and read the notes. If you try to address, legitimate concerns they will try to make you look like the problem.

Affordable and amazing caregivers and staff. They worked directly with our insurance and handled…read moreeverything.

The management and staff at Excellent Care Home Care have been amazing. I was in dire need of a…read moregreat home care specialist for my grandmother and on short notice, the manager, Angie came in for an interview and helped get everything set up. Angie found us a great home care specialist in Karen and all of my questions/concerns have been met so far. I really feel that theres an open line of communication so if I ever have any questions or need to adjust care, it can be done so easily. I value the compassion and professionalism I have been shown and thank everyone at Excellent Care Home Care.

My mother was diagnosed with dementia and has progressed to needing home care. I tried a few times…read moreand she wasn't very pleased. Then I tried Home Helpers Home Care. Something about their staff is special. They interact with her in a friendly way that is 'non-threatening' to her ego or independence. They help her with her daily living activities and have been really great with guiding her in her diabetes care. Since they have been helping my mom her blood sugar is down, her mood is improved and I csn finally trust that she is okay if I have to leave town for work. (I am a truck driver so i really used to worry leaving her ) The improvement to both of our lives is truly amazing. My deepest gratitude to the staff for their heartfelt care. As far as I am concerned, they are now honorary family members themselves. I cant thank them enough!

This agency promised the world and barely delivered.. I asked for assistance with my 84 y.o mother…read morewith memory issues...to help transport her back and forth to radiation treatment in Vero Beach. Several times we were sent aides that barely spoke English... sat around on their phones... took my mother to her appointments mostly on time.. But I was informed by the nurses that the aides brought my mother sometimes 1.5 hours late to her appointments... and I was never notified... The nurses also gave aide information... that was never passed on to me.. her daughter.. Two weeks after we stopped using the agency, I'm still finding out things, the aide was given information regarding scheduling a pet scan...and that was never done.. The doctor was upset that the pet scan was never ordered... I never knew about it.. Very incompetent home health aides... Could never get same aides, Buyer Beware... I would not recommend them to anyone.

was very disappointed in this company upon hiring them to help care for my 91 year old grandfather…read more I had to in detail explain my expectations; to which would include making sure he had ice water, taking a walk with him (in his wheelchair) outside to the mailbox everyday. There was absolutely zero consistency to the schedule of the aides, a new one came every day. The very last straw of terminating the relationship with this company was a complete no-show. Myself nor my grandfather was contacted by a supervisor, anyone from the company, or an aide saying that an aide was coming that day. My grandfather went without eating that day. If quality, consistent care is what you want, look elsewhere.....This client was left after doing research and found more claims of same complaints. Be aware when it pertains to your loved ones