I purchased a certified pre owned Cx-30 this week after finding the car on a 3rd party website. It was the best deal in the state for what I was looking for. I called and asked for the out the door price with all fees and taxes included and got a text with the info within minutes. I drove almost 4 hours to the dealership the next morning to pick it up. I was impressed with the salesman, Ismale, for being so responsive and having great communication from start to finish. The price was transparent and no random fees or dealer add ons were slipped in secretly like another Bay Area Mazda dealership did to me this week. I was given the option to pay with a bank check to avoid the credit check but declined. I appreciate the dealership offering options for those who don't want the "ding" to their credit. read more

This is a nice dealership right next to the freeway. I was in the area, and spotted the Mazda logo. I wanted to get some OEM parts directly from a dealership. So I drove around the lot and found a "guest parking" area right in front. I went inside and asked the receptionist the location of their Parts Dept. She took the time to show me where it was. I rang the doorbell, and someone came out to help me. He was very careful that he had the right part. Year, engine, turbo vs non-turbo, etc. As he rang me up he noted- there's a fee for using a credit card. No fee for using a debit card. You have very thoughtful and detailed minded staff. read more

Concord Mazda - Parts Dept - Car Dealers Near Me - Concord, California

I went in for a 1:30pm appointment for an oil change. I was told that appointment are usually 2 hours. My car sat in the same spot til 2:43pm. Once the car was taken back it was ready around 3:37. The service advisor told me my car was in the middle of getting detailed so I was waiting for it to come out. By 4:05 I stood at the desk and asked where my car was only to be told it was still in queue to be washed. I was there for 3 hours for an oil change and car didn't end up being washed. The miscommunication and waste of time was extremely frustrating. read more

My daughter and I purchased a new CX-5 last year for her. The sales experience was first rate. Came in looking for used CX-5s however they made us a great deal on a brand new instead. Since my daughter was planning to keep it indefinitely made the most sense to spend a little more and get brand new. Recently test drove a Miata with Ismael. He was very helpful even had the cars pulled around to the shade for my appointment. read more

Concord Mazda - My daughter's new suv. - Car Dealers Near Me - Concord, California

Wesley Vickers was so helpful from the get-go! He took my phone call about inventory and was prompt to have vehicles ready for us to drive upon arrival. He thouroughly answered all of our questions and was able to get us into our new car! So thankful how easy this process was with his help. Go by a MAZDA with Wesley! read more

Not recommended at all I am very disappointed with my experience with DGDG Mazda's Platinum Service plan. When I purchased the maintenance plan, I was told it covered oil changes until 79,000 miles or September 2026. My vehicle currently has only 74,000 miles, yet I was told I have to pay out of pocket because I already used 8 oil changes. This is confusing and misleading. If there is a strict limit of only 8 oil changes, that should have been made very clear during the sale. Customers naturally expect the coverage to last until the stated mileage or expiration date. I purchased this plan expecting peace of mind, not unexpected charges before reaching the mileage limit. I hope DGDG reviews how these plans are explained to customers and honors the expectations created when the plan is sold. read more

Appt at 9 am for service, waited on site which I told them. Asked at 2 pm for an ETA. Told only the diagnostic was done so far - essentially pulling the code for a CEL I already knew about. I was the only one still waiting out of a large group so I guess I was put last. Told "no worries" rather than apologizing for taking so long. Will have to wait another 2 hours for them to fix something small that is under an extended warranty and a Mazda defect. Probably won't come back. Poor customer service and no communication. I live 3 hours away which I told them and which is why I made a morning appointment. Edit: now Mazda texted me that they forgot to update my module as was required by the service. They said I had to come back because the update was necessary. After talking to corporate to try to switch to Marin Mazda, Mazda Concord then said the module doesn't need to be updated. I am skeptical. Do yourself a favor and go to Marin Mazda to get your car properly serviced. read more

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Wish I could give them zero stars. My daughter was in the market for a new vehicle so we did our research, figured out what she could afford and cross-referenced the kind of vehicle she wanted, and Mazda was on the list. We came on the lot to Concord Mazda, walked around a bunch, even opened one or two unlocked vehicles and sat inside. We were never approached! Not one sales person came to greet us, ask us if we needed help, nothing! This is not new to me. As a long-time single mom, and also a new car owner, I shopped mostly by myself after my own research and this happened time and time again on dealership lots. Anyway, we spent (wasted) a good amount of time walking the lot with no help, so we left! As we we're driving out, a sales person comes out of the building to greet a small family who showed up - two women and one man. You can guess the difference.... 1. I am certainly glad my daughter ultimately chose a different vehicle given the negative reviews here and the amazing customer service at Subaru. 2. I may not be able to cash a car, but we were absolutely there to buy!! 3. One would think it wouldn't matter that we are women showing up to buy a vehicle without a man with us, but I am also not surprised. Ladies, spend your hard earned money elsewhere!!!! read more

It was good texting Alex N. But when it come to finalize paper the manger Rommel Nuez was so rude and rushing me. I am deaf, I told him seavel times I don't understand lip reading. Wouldn't take the time to go though the contract only Alex would. Avoid Rommel! read more

Bought a 3 years car service package when bought my car. But after visiting few times found out there are always something extra to pay. the labor cost for the 30k miles service was over $1150, parts over $100. Car has no problem before getting this check up. I know it's a major service at 30k miles. But it's pricy to my opinion. Just a head up for anyone interested in the service there. read more

My interactions with the service department was tremendous, they conducted bulletin repairs as well as loaning a car until repairs are completed. Eric was fantastic read more

Five stars for Marie! From the moment my wife and I met Maria, she made the entire car-buying process seamless and was a joy to work with. Her deep knowledge of the CX 50 Hybrid features helped us understand every detail, and she truly went above and beyond to make us feel like part of the Mazda family. During our test drive, she was so personally excited for us and we instantly felt that Maria was going to steward our experience becoming Mazda owners with such great care. Well, that is just what happened, right up to the end. Thank you, Marie for going above and beyond to make us feel so special and providing such efficient service! In addition to Marie's efficient and thoughtful service, I want to acknowledge a special thank you to everyone at Concord Mazda who supported us, especially Greg, General Manager and Trevor, Head of Service. The entire team was amazing and made us feel so supported and informed throughout the process. Thank you all for taking such great care of us--we couldn't be happier! The Concord Mazda Dealership is an extraordinary one. read more

Went searching for a car with my parents a while back and was helped out by Jordi Montero. Even though my parents ended up getting a car somewhere else, I did appreciate the time and patience Jordi took in trying to help us find a car. Jordi was able to answer all our questions and provide out-the-door prices in a timely manner. Also, the staff were friendly and kind which made the environment feel welcoming. In the past, I wouldn't have thought about getting a Mazda but after my experience with this dealership, I've started to consider getting a Mazda in the future. read more

Go and ask for Dang Nguyen if you want the best car buying experience. Dang went the whole mile and then some to make our purchase of 2026 Mazda Miata quick and pleasant. Post purchase he still gives us the same great treatment. read more

A beautiful place to purchase a new or used car. The lounge is stunning and very relaxing and the sales team is very low pressure and super informative. Luis and I test drove a few cars and Brieon was helpful in setting an appointment. Paul and his team of auto consultants should be very proud of their facility and their very professional team. read more

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Misleading Listings, Terrible Customer Service I'm convinced the 5-star reviews here are fake. My experience was nothing short of bait-and-switch: Phantom Inventory: Their website showed dozens of available used cars, but when I arrived, suddenly none were on the lot ("already sold" or "at another location"). This happened with 6-7 vehicles I'd researched ahead of time. Hostile Attitude: The sales team acted annoyed that I wanted to test drive a car (you know, the bare minimum when buying a vehicle?). The guy "helping" me couldn't have cared less--no effort to find alternatives, just disinterest and excuses. Wasted Time: Clearly, they use false advertising to lure customers in, then shrug when they can't deliver. If you enjoy driving across town for a car that doesn't exist, this is your spot! Zero stars if I could. Steer clear unless you enjoy dealership games. read more

Awesome team! They are caring and skilled. Thank you, Concord Mazda, I'm happy to be a part of the family of Mazda owners!

I called this dealership to get a comparative quote for some work on my Mazda 6. Unlike the other Mazda dealership I called, they refused to provide a quote for the specific job. They insisted on charging $285 for a diagnostic that they said would not be applied to the cost of the job - replacing the serpentine belt. The quote I got for that job by the other dealership was less than the cost of the diagnostic here! The service department here is a rip off! Avoid them unless you like throwing money away. read more

Brione provided exceptional customer service in my search for a new vehicle. He was fantastic offering me several Mazda models to test drive and patiently listening to our needs. He gave us very competitive pricing and made the process easy and stress-free. Unfortunately, we're leaning toward a different brand for financial reasons, but I'm genuinely bummed we won't get to work with Brione because he's awesome! The cars were gorgeous, and his service was top-notch. Highly recommend working with him if you're in the market for a Mazda. read more

I am so amazed by the outstanding customer service provided by Brieon Ordonez. I had reached out on a Sunday looking for a CX70. Brieon worked with me to understand what I was looking for and within an hour had located 2 options for me. I chose the one I wanted to see in person and he had the car shipped to the dealership and ready for me to test drive the next day! Brieon went above and beyond to value my trade in, walked through finance options that made sense for me and took the time to really make sure I had everything I needed on understanding Mazda as a brand as well as all the features on the car. Thank you Brieon for being so professional, patient and kind - you truly are an asset to the Mazda Concord team and I'm loving my new car!! read more

Such an easy and amazing customer service! Daryon was very helpful from the start and made us feel like family. Definitely recommend anyone to come here! The manager was awesome as well! Love my audi S4! 7 hour trip was totally worth it! read more

I went to this dealership since I was specifically looking for a Mazda 3 select sport sedan in the ceramic metallic color and saw online that they had one. I'd previously went to another Mazda that was offering the same vehicle but unfortunately could not get to the price point that would fit well with my budget. Then I spoke to Daryon and he was amazing. Very welcoming, professional and nice, not super aggressive or pushy and did not pressure me to purchase. I really appreciated the patience/space he gave for me to discuss with those who came with me and also did all he could to get me as close to my budget as possible! He was also very clear with the breakdown of how much everything would cost and how the car works including navigating the Mazda app. I'm so happy I got to bring home this beautiful Mazda!!!! I love it so much and the experience at this dealership was so positive. Previously, I'd gone to other dealerships (in general) when I was still shopping around different brands and models and encountered some slightly more pushy salesmen who would question why I wasn't choosing to purchase that day and I felt the high pressure and it was hard to enjoy the process of getting a new car and I felt pretty nervous/stressed out especially since this was my very first time ever getting a new car but Daryon made it happen and I'm so grateful for his help. Definitely go see him if you're looking for a Mazda. You'll be in good hands! read more

Concord Mazda - Car Dealers Near Me - Concord, California

My review is for Adrian and Greg. I started my car buying experience with Adrian. It took me a week to decide on the car and when I decided to return to dealership, Adrian was off. My experience with Adrian was excellent. I have to say that Adrian was very patient with me. Now, my experience with Greg. Greg was superior and I am so happy with my purchase so far. If you are in the market for a Mazda and visit this dealership. You need to ask for Adrian or Greg. read more

Really nice dealership with nice displays and plenty of room! Beautiful cars-wow what a difference compared to the Walnut Creek Subaru delaership-surprising! I had an eye on this used one which as we were looking got sold and was driving off the lot-darn! I saw the CX 9 bigger SUVS oh and I fell in LOVE-what a nice car especially one with the white interios and one with a tan brown type of interior-really nice! Unfortunately, a 50-60K price tag-sigh! They do have great financing that Mazda pays down to have a lower interest rates (I think it was 2.99% or 3.99% forgot which now which is really reasonable in today's economy). However, honestly I do not want a car payment at all, so it will be something I can pay outright without giving a big chunk of my money! They had plenty of CX5s which were reasonably priced in the 25k range (like the one that departed and was sold before I got to sit in it as one of my online picks). This is their most popular brand-not too small and not too big like the CX9 (sheesh-I am always so practical). No gift cards or incentives(other than their financing) as the other delaerships unfortunately(yes, I did check!). BUT besides the beautiful cars and wide range of available cars, one of the best things was their customer service! LUIS MUELA, came to us and was an easy going guy (I hate those car salesmen who are all pressure and quick talking,etc). This guy was so patient with our multitude of questions and it was very cold and windy outside and I think he had a cold, but he still stayed with us and gave us advice and info (unlike the other dealership who I barely saw until the end or others that hover like vultures). So look for this guy-he was the BEST and so informative! i never thought of Mazdas before-but after my research they are as good as Hondas(We are a Honda family and run it over 300k miles each Honda we have had!) and Toyotas (#1 supposedly) and the interiors are much nicer! I am waiting for the right time and price and one that comes in that I like-so if I find that special one, I will definitely look for Luis! Ask for him! read more

Marie Ang at Concord Mazda provided great help in selecting our new Mazda CX-5. She was helpful every step of the way, from initial selection to car delivery. Will definitely buy car there again and highly recommend Marie and Concord Mazda to new car buyers! read more

Concord Mazda - 2023 Mazda CX-5 - Car Dealers Near Me - Concord, California

If you want to meet a highly competent, kind, efficient and excellent salesperson, ask for Alex. We recently visited the Mazda dealership in Concord and Alex provided great service. He kept in touch with us when the car was being detailed via text providing us with important communication because we had to return a car and get back home. He kept us surprised of how things were going every step of the way so I didn't have to stress out about not knowing what was happening. Had a very kind disposition and made the entire process easy to navigate. He even offered to ask his crew if a bit more detailing could be done on the car before we drove away with it. He also offered to go through the car interior with me and was very patient with all my questions. I highly recommend asking for Alex. He will make your entire experience much less stressful. He has a bright future in sales! Also Luis was very kind and helpful as well, helping me set up my Bluetooth and going through some more of the technical aspects of linking my phone with the car. Very competent and kind person! read more

Daryon is the man. Went a few days ago to test drive a CX-90. Returned a couple days later and Daryon made the deal happen. Worked with me and didn't pressure me at all. The couple requests I really wanted he made them happen. Very professional, respectful and not an annoying salesman. Thanks again read more

My first impression of Mazda the moment I started my research and was contacted by Gregory Miller was beyond great! The level of customer service exceeded my expectations! Gregory Miller definitely set the tone for my choice of ultimately choosing Concord Mazda over all of the other dealership. My daughter who started driving took over my loved Honda Accord V6 and my adventure to search for my next vehicle started about a year ago. After all my research and pondering I finally was set on purchasing my next vehicle through Kia based on the price and size of the suv I wanted. Sadly, after many attempts of calling and emailing, the response I got when I got through to anyone was horrible customer service. So, I started to research other vehicles. Mazda caught my attention, except the price on the new vehicle so I looked into a certified used vehicle. Long story short, even though the original vehicle I originally was set to buy sold, Gregory still was able to locate one for me. I visited the dealership in Concord. I got greeted with a warm welcome from Gregory but he was helping another customer. Robert Turner became my sales person. Robert Turned was so patient with my indecisiveness and educated me with all the options and features Mazda had to offer. I came in thinking I was just going to test drive a used car but Robert went above and beyond. I ended up liking a different model and leasing a new car all together! Sam in finance is a gem! He made the process such a breeze and painless. Thank you Mazda team for a wonderful experience! read more

Concord Mazda - My new ride . Happy Birthday to me - Car Dealers Near Me - Concord, California

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Consider this dealership for your next vehicle purchase and services to keep your Mazda running like new! Friendly staff with great lounge area and beverages while you wait! read more

I recently leased a 2022 CX-9 Touring Plus from Concord Mazda. Greg & Sam were easy to communicate with & provided me with all the lease numbers & window sticker. They had me fill out credit app online. They made this a very pleasant, simple & fast experience. Todays supply chain issues have made purchasing a vehicle very challenging. Please call Concord Mazda, they are very professional & respectful of your time. Give them a chance to earn your business, you will not regret it. Concord Mazda Rocks!!! read more

Concord Mazda - Car Dealers Near Me - Concord, California

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Concord Mazda is the real deal, and Marie Ang made my car-buying journey truly hassle-free. Marie's attention to detail shines--online application, personalized vehicle walkthrough, and even a full gas tank. But that's not all! Anibal Seminario, our finance guy, was a rock star too--super knowledgeable and efficient. Unlike other dealerships (cough Dublin Mazda cough), Concord Mazda gets it right with efficiency and personalized service. Skip the headache and head straight to Concord Mazda, especially if you're lucky enough to work with Marie Ang and Anibal Seminario. read more

Just bought my new Mazda 3 turbo Hatchback here with Jaky as my salesperson last week! She made the whole experience pressure free and she was super nice, chill and knowledgeable about her product. I came in last Sunday to test drive a couple of vehicles with Jaky. I contacted her the following day to make a decision. They delivered my car from their sister dealership in San Jose. And By Wednesday I had the keys in my hand. Overall the buying experience was super easy and I appreciated the hustle that Jaky, Paul and Dale put in for me to get the exact car that I wanted in a timely matter. Jaky even worked during her days off to secure the deal for me and I don't advertise working weekends but when it's done for you, you must applaud the effort. These people know and care about their product and their customers and it shows. If you're in the area and are looking for a new Mazda, look no further than this place and definitely have Jaky help you find the one! read more

I recently got my Mazda cx-5 here, and it was a great experience. I think they are the most sincere dealership in the Bay Area with the best and transparent prices. They are also very willing to work with you to make it happen. I was still jet-lagged when I bought my car and it was very kind of Dan to drive all the way to deliver the car to me. I really appreciate his patience and help. I would recommend him, and Concord Mazda to everyone who's looking for a Mazda read more

Concord Mazda - Car Dealers Near Me - Concord, California

Amazing experience with Adrian who helps us buy a car for my son. He was so nice and patient. Overall all the people who work in this agency are great and nice. And the place looks amazing. read more

The sales process was great. The service is non-existent. First, in May (9 months after I got my car), the engine malfunction light came on. I called the dealership to figure out what was going left. No one picked up the phone. Let a message, no one returned my call. After repeating that a couple of times, I just called the sales department, which sent me to voicemail again. So I gave up and just went into the dealership without an appointment. It turns out that the engine malfunction light was caused by a software issue. Second, in June, a rock cracked my windshield. The dealership sold me a windshield warranty, so I called them to repair my windshield. Again, I called no one picked up, left a message, etc. I also "chatted" with their service department, twice. Even though I was promised that someone would return my calls, that didn't happen. Eventually, I got in touch with someone who needed to call me back after she spoke with her supervisor. She never called me back. I figured it out by finding the information and contacting the warranty company directly. So if customer service is important, I would suggest another dealership. read more

1 star just because the sales guy was nice, other than that, service was terrible. My daughter bought a her 1st car last November. It's new but found out after signing that there's a paint scratch. They said that they will schedule a paint job for us. My husband and I dropped off the car 2 days after buying. No calls for update after 4 days, I called them and was told that they don't have a record of service, panicked a bit so my husband and I went to the service center to check. Once in there, they can't find anything just because the person who handle the paper works was off that day. After few minutes they found the paper and made a note for the person in charge to give us a call Monday. Monday came still no call, I called and was told the person was still off. So annoying. After a week, they said the car was ready. Since my daughter will be coming from work, service department was already closed but the sales people will be there to give her the keys. Upon checking and excited to go home, the door handle on the left passenger side fell off!!!! What's going on! They didn't even check before giving it back to us. Ending my daughter wasn't able to bring it home at that time. She waited again for several days again!!! Never coming back. read more

Before going to Concord Mazda, I checked the online websites for 12 local Mazda dealerships. Only 3 dealerships show accurate prices. Some dealerships put dealer "Markup" stickers on the windshields to play the negotiating game that's focused on you paying more. Concord (DGDG) Mazda has up front pricing with dealer discounts and rebates online so you can eliminate the bullcrap other dealers use. Alex helped us every step of the way, he brought over the exact vehicle from their sister dealership in San Jose. His knowledge of every detail of every button and feature on the car is amazing considering all the models and trims that exist. The GM even hobbled over on his aching hip to help clarify how to complete a cash sale the easiest way. The dealership doesn't work on commission and every member of the team is professional, polite and actually care about their customers. If I wasn't retired, I would love to work here. One of the best car buying experiences I have ever had. Seriously, do your self a favor and call Alex Negron for your next car. The Mazda CX-30 Turbo is an awesome car. Zoom Zoom!! read more

I was given Marie Ang's contact from a family friend. She was able to assist me in with what I wanted/needed above and beyond. She provided great communication and assistance in the whole process. Made the dreaded paperwork/credit check as speedy as possible. Overall, my experience was great and I have no complaints. I appreciate everything Marie did/provided for me! I also shared a few moments with Anibal, the finance manager. He was also great in explaining all the legal/paperwork side of things. read more

Absolutely the best car experience I have ever had. I had a very specific vehicle in mind for my next lease and Marquis, along with the wonderful finance team, was able to get me exactly what I wanted at a lower monthly price than my previous lease. I didn't think that was possible in the current auto market, but they did it. All of this, while negotiating exclusively via email and only being required to meet in person to sign paperwork/pick up the new vehicle. A+ read more

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There's no comparison between this dealership and the rest. Everyone I worked with, especially Gregory Miller, was great. The entire process was smooth, fast, and everyone understood what to do and how to do it professionally. Couldn't have asked for more out of a car-buying experience. If you're looking for a Mazda, look here. read more