We started looking for a new car and wanted to see what Toyota had to offer. We were looking for a Rav 4. We visited multiple dealers, but didnt see much or any inventory. There wasn't much interest it seemed because I was looking for a car that was in high demand and not very available. When I arrived at Concord Toyota I was greeted with enthusiasm. Nabi the sales person showed me the Rav 4 and other options. He offered test drives with out being asked. I was looking for the best value for a Rav 4. Nabi and Karsen helped me in locating the right car. They worked with me over multiple days and were always available and returned calls. They were persistent and never gave up. The team got us in a 2026 Rav 4 with all the features we were looking for. Amazing! My wife and I would like to thank Nabi, Karsen, Prob, Nassar & Andy for the great experience and Vibe we received. Much gratitude, the Freitas Family read more

Concord Toyota - Concord Toyota - Car Dealers Near Me - Concord, California

I have been a loyal Toyota customer for many years and have purchased at least five Toyota vehicles over the years. I've also owned more than 10 brand-new cars in the past 27 years from different manufacturers, including Toyota, Lexus, Volvo, Scion, and BMW. My very first brand-new car was a 1999 Toyota Camry that I purchased in Redwood City back in 1999. After all those experiences, I can honestly say that this was the best car-buying experience I've ever had. A huge thank you to Ethan Nguyen, my salesperson. Ethan is a young man, around the same age as my oldest son, and he truly impressed me. He was incredibly patient, professional, knowledgeable, and never once made me feel pressured. He took the time to answer all of my questions, helped me carefully compare different vehicles, and genuinely wanted to make sure I found the right one instead of simply making a sale. What impressed me the most was that you could tell Ethan truly enjoys what he does. His positive attitude, honesty, and dedication made the entire experience enjoyable, smooth, and unforgettable. It's rare to meet a salesperson who is so passionate about helping people. I also want to recognize the young Chinese-speaking gentleman who assisted with my trade-in. He was kind, attentive, and very helpful throughout the process. A special thank you as well to Manager Nasser and Finance Manager Omar. Both were friendly, professional, and made the financing process simple and stress-free. From choosing my vehicle to completing the paperwork, everyone worked together as a team and treated me with respect. There were no pressure tactics, no unnecessary games, and no hidden markups. I especially appreciated the dealership's commitment to transparent pricing with their "No Markup" policy. I ended up purchasing a 2024 Toyota RAV4 LE Hybrid Certified Used Vehicle, and it looks almost brand new. Knowing it comes with Toyota's certified warranty gives me even more confidence in my purchase. If you're looking for a new or certified used vehicle and want an honest, professional, and hassle-free experience, I highly recommend Toyota of Concord. This dealership has earned my trust, and I wouldn't hesitate to recommend them to my family and friends. Thank you again, Ethan Nguyen, Nasser, Omar, the trade-in specialist, and the entire Toyota of Concord team for making this such an outstanding experience. I absolutely love my new RAV4! read more

After posting my review and issues you responded with- ""give us a call" . I called, the receptionist said that person that I needed to talk to is not available. I left a message with my phone number with the receptionist. She told me that she will put it on her desk. That was 4 days ago. No call back, not a surprise. I say again, if I was buying a truck I would be called, emailed, and texted daily. Playing ostrich and hoping the issue and problem goes away is a typical move for a company with leadership problems. I just looked at the response, see below. Clearly an AI Bot response. What a joke. I have given them my phone number twice. They can also look it up in their computer records. This is why I will not go back. BTW, there hourly labor rate is $ 245.00 per hour. read more

3 weeks ago I bought a truck from them. I was initially very happy. However I got an alert a week later from Experian revealing that they had run my credit a second time. But for a different auto loan through a separate financing company. Which has a negative effect on my credit. Furthermore they do their financing through Westlake Financial. I highly suggest Googling them and seeing the absolute hell that awaits you. They put you on a robodialer so you have an AI bot calling you at 7am repeatedly. There's also no way possible to reach an actual person at Westlake. Only AI. Keep in mind they're doing this to someone who hasn't even had the vehicle a month yet! So I am in no way late on things. So just avoid the hell and harassment and avoid this place all together. I wish I had never set foot on this lot. They copy and paste the same reply over and over again because they don't actually read these reviews. I have been calling for weeks and all they've done is ignore me. They do not care about you. DO NOT GIVE THEM YOUR BUSINESS! read more

My experience with Toyota Concord was absolutely amazing! Sabir, my salesperson, was incredibly patient, transparent, and professional throughout the entire process. I never felt rushed or pressured into getting just any vehicle. Instead, he took the time to really understand what I was looking for and helped me find the right vehicle that I loved and that fit within my budget. Nassir, the Sales Manager, and Mo, the GM, were also extremely helpful and made the entire process smooth and comfortable. Everyone treated us with respect and made sure we felt confident in our purchase. I'm very happy with my new vehicle and, most importantly, with the overall experience and treatment we received. I truly appreciate the entire Toyota Concord team for making this such a great experience! read more

My experience with Concord Toyota was very good overall. I initially called on a Thursday looking for a hybrid RAV4 or Highlander, and like most dealerships in California, they let me know there was no inventory available and that it could take 6-8 weeks. While I was on my way to purchase a vehicle from a Honda dealership in Elk Grove, I received a text that a vehicle had just become available. When I arrived at Concord Toyota, I was greeted right away and directed to the correct person. I was able to test drive the vehicle, which I loved, and they offered me a great price. The signing process was quick and easy. The only part that took a bit longer was getting my bank to approve the down payment, but that wasn't on the dealership. They took the time to show me how to use the vehicle and helped me link everything together before I left. Overall, I'm very happy with the experience from start to finish and would recommend Concord Toyota. I'm honestly not sure why their Yelp rating is so low--based on my experience, it doesn't feel like a 2.7-star dealership at all. read more

See all

I received a reminder text from Toyota about my overdue 10,000 mile or 12 month ToyotaCare service for my new car, and I was so grateful I could book an appointment for the same day. Scheduling through the app was quick and easy, which was also a big plus. I did not request a specific advisor, but I was assisted by Vu Hoang, who made the entire experience exceptional. He was very friendly from the start, and when he learned that we would be waiting on site, he offered to expedite the service. That was unexpected and really impressive. Vu was also very polite and attentive. He showed us to the waiting area where they offered complimentary hot coffee drinks, which made the visit even more comfortable. His level of service truly stood out and played a big role in my decision to give this Toyota location a five-star review on Yelp. I will definitely ask for Vu again the next time I visit. Two big thumbs up! read more

I've come here on two different occasions to get several different service maintenance things done for my Prius. Without a doubt, it's extremely overpriced. Even if you have coupons among other things, there are several stipulations to the rules about what you can and cannot use. They now have AI voice assistant that will make the appointments for you that thing is useless. Upon checking in, they couldn't even find my appointment for 1130 despite the fact that I had an email stating that I do. The same voice assistant mentioned that there would be a shuttle service that could take me back, but it's not available on Saturdays, which is odd because that's a huge day for people to take in their car for service. The only thing this place is going for is the fact that the people are actually genuinely nice and you could tell they have no ability to assist beyond with their handcuffed by the dealership. read more

I bought a Toyota Corolla here a few years ago I still drive. I gave the sales rep five stars and actually I would give their whole sales team a positive review because they seem to work together seamlessly, but it's behind the scenes when you bring the car back for service you have to watch out for. Here's what I've personally had to watch out for the times I kept going back to Concord Toyota. 1. Too long of a wait to pick up your car taking sometimes an upward of six hours to change the oil. It's always been a long wait. 2. "Have you looked under the hood lately?" A sales associate asked me when there was nothing obviously wrong with car. I wanted to say, isn't this still new? 3. Price. For some reason I get out of here without paying less than $200 for an oil change. It seems a bit high on a Toyota Corolla. 4. Bring money tip the drop off guy. I believe there is usually just one person working the shuttle which usually is a long wait. 5. Lack of comfortable seating. If you're going to have to wait for your car to get serviced this long why not have comfortable seating? I no longer go to Concord Toyota because I've experienced these more than a few times. read more

It says on their website for special deal full synthetic oil change but they put conventional oil , plus no ride back to pick up your car, will take our cars to Walnut Creek next time , it will be our last time with you guys thank you for being expensive service, adding from the result of their service my car got check engine light on , took it to my mechanic, it was overfilled with oil than caused me 288$ to repair it, do not take your car for service at concord I did contact your dealer the manager called and left voicemail, emailed the manager no response read more

At the end of June, I spent nearly 3 hours in this place, until I finally said forget it and walked out. I literally printed from their website, the "Concord Toyota 4th of July Sale" ads showing multiple vehicles. It was as if it was a joke to them that their dealership would honor such sale events - "this is a national sale" they would say..."we cannot give the same price as someone in Tennessee" they would say. Okay, I'll give the benefit of the doubt there, but you must take down these special customized ads from your own Concord website, as it's misleading. Among some other offers, I found this one to be the most absurd - they wanted 3K down at $613 per month for a base model Camry. Went online when I got home - got a 2025 Model 3 Tesla for $0 down and more than 60% less on the monthly payment...best part...I didn't have to deal with one salesperson who would need to physically get up from his cubicle to walk to the Manager, "to see what he could do" every time. It's amazing how the traditional car buying process is still so archaic - at least at this dealership it still is. read more

Concord Toyota - Car Dealers Near Me - Concord, California

Andy Garcha is the name of the sales person who got up from his desk to intimidate me after he realized I wasn't going to sign a bullshit contract, BEWARE. I wish I had a recording of the guy also admitting to me that he did in fact lie after arguing with me "now what" is what he said. I said alright I'm walking out . I've walked out of multiple dealerships it is not a problem. He said I don't care you can walk out that's fine. That is when the general manager came into the office to try to de escalate the situation. GENERAL MANAGER NAME IS MO ALAM? I spoke to somebody else, Nasser who clarified he was acting GM as Mo wasn't in office. SINGH Khurana was the sales person who brought me to dealership , had me pull a hard credit inquiry and said that my official check that I had IN HAND from my credit union was not a cashiers check and I blindly trusted him. I do have a copy of the final contract that they tried to get me to sign. And the loan information that I had already came in already signed and approved . They are guaranteed funds. I had 3 different men try to explain to me what they were doing wasn't wrong. It's fraud and I strongly encourage to go with someone who knows what's going on or get educated because if they can screw you over they will. Always get the retail service agreement and make sure it's for the APR /same loan terms, and same OUT THE DOOR PRICE. I did apologize to rest of staff who had to hear me losing my mind, I was so upset I was shaking. It's disappointing to know that you cannot in fact "trust a salesman" . If Singh and Andy WERE truly uneducated and NOT deceitful then they shouldn't be on sales floor. This should have been an exciting and pleasant experience but I left home irritated and bummed out to be honest because it was a complete nightmare.Again thanks to the GM Nasser and Bill who were finally doing the CORRECT paperwork and not further wasting my time. I did waste 5 hours of my time sitting around for this whole mess. read more

With positive experience with service at Merced Toyota we decided to add to our Toyota family. We started our process with Hayward Toyota and were impressed with the level of professionalism and customer service our family purchased a new vehicle with them. Shout out to Brandon, Bashia and Musa. After our family enjoyed our recent purchase, we looked to have family add to their Toyota family. Today we stopped by Concord Toyota..they lack everything that Hayward and Merced have. We drove a good distance and while almost at the dealership the Salesman explains he was off on his price around 3,000. The salesman tried his best after making an error, he went to get his manager (4:55 pm 8/9). If Toyota reaches out I would be glad to provide more details. This man was condescending, rude and arrogant. He was clearly acting the opposite of the company stands for. He had no people skills and was in it for the pride and money. I cannot speak on the service department and will not leave a negative review for them. This is solely for the sales department. read more

Had the pleasure to work with my salesman, Nabi. He is such a delight to work with and I highly recommend anyone looking for a Toyota vehicle, drive to Concord Toyota to work with Nabi. Excellent customer service, spends valuable time to ensure you find the best vehicle for your needs, and better pricing than other dealers in the area. Make the drive and ask for Nabi! He won't disappoint. Thanks again, Nabi. read more

Concord Toyota was easy to find, clustered among many dealerships in vicinity. Quickly met J. On the lot while I was browsing. Sadly, his story was the same as previous Toyota visits, a dearth of '24 Corollas, the usual average interest rate, and few used cars available in my range. J. was courteous, had many suggestions. The lack of inventory wasn't helpful. I looked at hybrids as a money saving option. The $2,000 cost of replacing the battery was a nonstarter. Few pics taken as few prospects appeared. This visit eliminated Toyota this buying cycle. read more

Concord Toyota - Lotsa cars in big lot. None viable choices. - Car Dealers Near Me - Concord, California

My experience selling a vehicle at Concord Toyota was unprofessional and a complete waste of time. After submitting my vehicle through Kelley Blue Book, this dealership contacted me and pushed for an immediate visit. I mentioned I have a rooftop tent installed and planned to remove it unless they wanted to buy it too. They replied they would purchase the vehicle as is and were even interested in the rooftop tent. I disclosed upfront that my CarMax offer was $22,000. During the visit, Ramin asked what number would allow me to let go of the car that day. I stated that I would be open to a discussion. Based on that conversation, Ramin said he could work toward a $25,000 offer. That number then dropped to $23,000 and then $22,500, all verbal. At that point, Ted joined the conversation and stated they could simply match CarMax, adding that CarMax normally has the best prices anyway. Despite me clearly stating from the moment I arrived that I was not looking to purchase another vehicle, Ted repeatedly attempted to steer the conversation toward trading the car in, suggesting they could increase the value in that context. When I requested the offer in writing, since I had other scheduled appointments for the vehicle, Ted initially said he could email the $22,000 offer. He then reversed his position and stated he would not put the number in writing and instead instructed me to return with other offers so they could try to beat them. The explanation then shifted to reconditioning costs and the effort required to remove the rooftop tent, despite my prior disclosure and stated plan to remove it myself. This contradicted the urgency and representations used to get me into the dealership. The interaction concluded with a particularly condescending remark from Ramin: "HELP ME HELP YOU get this off your hands." This comment was unnecessary, dismissive, and unprofessional given how transparent I had been throughout the process. The dismissive tone and shifting explanations raised concerns about whether I was being taken seriously as a seller. The overall interaction felt unnecessarily condescending and inconsistent with how a straightforward transaction should be handled. I never received the email with the $22,000 offer. Regardless, I will not be returning for a counteroffer. This experience reflects a pattern of inflated verbal numbers, refusal to document offers, and shifting explanations once accountability is requested. I strongly recommend anyone selling a vehicle require written offers upfront before spending time at this location or avoid coming here at all. read more

I wanted to wait until I had the truck for a while to write this review. It has been now about 3 months with the truck and 3k miles and I couldn't be happier. Starting with the beginning Jordan in the sales team was incredibly attentive and super helpful with any questions. He made the process of looking at the different Tacomas incredibly easy and with as little pressure as possible. After leasing the truck I felt absolutely no remorse at all with the purchase. I feel like I got a really good deal and amazing service to back it up. Just left the dealership from my first service and all the same feelings extend to the service department. Christian was my advisor and he explained things really well and was very personable. The service was also very fast. I dropped it off for an oil change and tire rotation, plus I was hearing a rattling with the speakers so they ripped apart the door and installed some felt and the rattling is gone for the most part. Most new cars have a lot of plastic so you cant completely escape the rattling but it is probably as good as you can get it. Wouldn't hesitate to do business with Jordan or Christian again in the future, they are awesome! read more

I had a great experience at Concord Toyota when purchasing a new car. In my search I communicated with multiple dealerships and in the end Concord Toyota not only provided the best price, there was absolutely no pressure to purchase any add ons or extras of any kind. I specifically dealt with Jordan (Sales), and Andy (Finance). Jordan was patient and was quick to respond to my many, many questions. Andy was also a pleasure to deal with ( this was the part I was most apprehensive about). I told him upfront that I didn't want any add ons and he respected that without any pressure whatsoever. I believe that as long as you are upfront and transparent with them, they will be the same with you. I went in dreading the entire process and was highly skeptical, but at the end of the day I left a highly satisfied customer. Hopefully your experience will be the same. read more

This is my 2020 Toyota Tacoma purchased from Concord Toyota. The paint has failed in just 5 years. There are hundreds of on-line complaints about the paint failing and Toyota just notes your complaint. There was a class action lawsuit on the white paint just not the Gray. I wouldn't buy another Toyota based on how Toyota corporate has handled this issue. Even the body shop was shocked and said Toyota needs to make this right. We have owned seven Toyota's and this is the only one where the paint has failed. read more

See all

Wife took our 2022 RAV4 in for our regular maintenance here for the first time, making an appointment using our Toyotacare plan. Overall fine - there were a few hiccups which would make me hesitate to go back- - Our service was supposed to take 3 hours for an inspection and tyre rotation - most of this time was spent queueing. We do not live close to Concord but have little kids, so it was a pain dropping off and picking up the car. I suspect I could have done the tyre rotation myself at home in the time it took to drop the car off. - My wife was recommended about $900 of "critical" service items, none of which were actually critical. Including an alignment and $100+ to replace to engine air filter. I was able to replace this myself at home in 5 minutes for $15. I wonder if the list of recommendations would be different if I had gone in. - There was a recall item scheduled to be addressed - the shop forgot to do this while the car was on the lift. When we called to check on the status, they mention they hadn't started yet. It was then requeued behind several other cars. By the time we arrived to pick up the car, it was currently on the lift and was a 2 hour fix, so we again turned around and went home. - By the time the car was ready, we didn't have time to get to Concord before the shop closed, so they graciously let us pick up from the dealership the next day (Sunday). Overall, not the smoothest experience. Will likely stick to Walnut Creek Toyota where we normally go. read more

I came to Concord Toyota after first visiting the Antioch dealership, where they offended me by offering an extremely low value for my 2025 trade-in. When I walked into the Concord dealership, I was met by Jessica Galvez. She was very pleasant to deal with and we quickly agreed on a trade-in value. She helped me with obtaining the new vehicle I wanted, and never pressured me to add unnecessary options. I had an equally pleasant experience with the finance person, Andy Garcha. He also did not try to push me to buy unneeded accessories. My only complaint is that I purchased an extended warranty/service agreement, and he failed to disclose that despite paying $2500 for the service, I am also going to to be charged $100 every time I take the car in for a repair. I did have a glitch in my purchase. They initially declined to submit the DMV paperwork I needed to transfer my handicapped license plates to the new vehicle. Because of the major inconvenience it would have caused to get it done later, I made a complaint to Sonic headquarters. The manner in which my complaint was resolved more than made up for the glitch. I live in Oakley, and the manager drove from the Concord dealership to my house just to get my signature on one piece of paper. I was hightly impressed by that. I do feel they charge too much for installation of accessories. I purchased a couple for my car. The price of the accessories was $249. They were both minor accessories that together took less than 30 minutes to install. The final price was $624, a whopping $375 for installation. I assume from reading other reviews, the cost of service repairs is equally outrageous. I purchased pre-paid maintenance and extended warranty, so I feel ok with taking my car back to them for service, but at those prices, I wouldn't do it if it wasn't prepaid. All in all, I'm very pleased with my purchasing experience at Concord Toyota, and I wouldn't hesitate to recommend them to friends. read more

Took my 2012 Tacoma for maintenance, took loooong time as it needed some extra repairs. However, Vu; the customer service guy, was always very helpful and kept me updated at all times. Very respectful guy read more

I've been using Concord Toyota for 15+ years. The customer service, quick replies from service Techs, and the accurate diagnostics are very important to me. My vehicle recently died in the middle of a busy street. Come to find out, when I replaced the battery (out of town) they installed the wrong one. My vehicle needed a certain type of battery. Concord Toyota made a quick & accurate diagnostic and, I was back on the street again same day. I must say AAA's wait time for a tow was ridiculous- 2+ hours. read more

I had amazing experience buying new brand car. Great service and help from Ethan. They offered me new car with zero percent interest which I like. read more

We had an amazing experience on purchasing our 2026 Toyota Tacoma off road at this location thanks to Nabi, he is the best, he made this process very smooth and reliable. He is a great salesman. read more

Concord Toyota - Car Dealers Near Me - Concord, California

Drove in as an inbound lead. I started looking at all the expensive cars like the 4Runner and nobody approaches me to say hi or if I needed help. I'm in sales too, and I know how valuable inbound leads are. I don't really see them trying this sell? read more

After talking to 4 other dealers, we found one with a rep that was up-front and honest with us, from the first interaction. This dealership takes a no BS approach to pricing, availability, follow-up, preparation, and delivery. Even the paperwork process, although arduous, was drama free. DO YOUR RESEARCH and know what you want, be willing to wait, and decide how much you REALLY want some features. Oh and almost forgot, Shout Out to NICO ALI, a no BS salesman!! If you want to be treated with care, he's available Wed-Sun. read more

Concord Toyota - RAV4 Hybrid, XLE Premium - Car Dealers Near Me - Concord, California

Tomas C. in service was great! I was hesitant to go get my oil changed there because of the bad reviews. I definitely had a good experience! Thomas quoted me a hour and a half to get my oil change done. I didn't have an appointment either and showed up about 45 minutes after they opened. It was done in about and hour. He was pleasant to talk to and was very helpful. He even gave me some valve stem covers for my tires because I was missing two. Thank you Thomas for making my experience wonderful! read more

One star is too much,these guys are absolute dirt bags,we made a appointment and drove two hours finally to be told they had already sold the vehicle,I asked why we did not receive a call so we would not have wasted our time and the manager just said sorry,horrible way to run a business read more

Just got a used 2015 rav4. Greeted by the nicest guy Nabi. He asked what we're looking for, then looked at inventories. We were not pushed to buy brand new or newer used. He showed us options which was great, budget wise, we sticked to our choice. The process was done smoothly, although it took a bit with paperwork. Nonetheless, we are happy. It's only been a week since purchase, but it has been a great experience. Go to Nabi! read more

I purchased a 2025 Toyota Tacoma TRD off-road Hybrid in Dec sale event. My salesman Sam was the best. However, my sales manager was as you say a sales manager trying to make money. I didnt want permanent plate but it was secretly added to my purchase. I went back with letter in hand to cancel the perma plate but was turned away by the Finance manager indicating I can't cancel the item. I then said what are you talking about ? Then he said in a raised volume to go talk to someone else. I return to Sam and he introduced me to the General manger. He was very helpful and we talked a little and he said he would talk to the rude Finance and send me a check for a refund since the item was already financed. My props to Sam and Moe the Gen manager. Do not do business with the rude manager. read more

I was looking to sell my car and ended up in touch with Katrina Janson who is with Echo Park but has an office inside Toyota Concord. I'm usually nervous to do these kind of things because I'm unfamiliar with the industry and car dealerships have always felt sharky to me. Definitely not the case working with Katrina! She was honest and made the process easy and quick! I appreciate that she is very communicative over the phone so that way when I came in everything was agreed upon and there was no back and forth. Communication was clear and straightforward. It's also great that you can walk away with a check the same day you sell your car. HOW BOUT DEM APPLES?!!! read more

David and Raul were the highlight of my experience at Toyota of Concord. They were professional, attentive, and genuinely tried to help despite the situation they were put in. That said, the overall leasing experience was disappointing. I was quoted and agreed to specific numbers over the phone after communicating my needs and giving them permission to run my credit. When I arrived at the dealership, I was told that the agreed-upon deal was no longer possible. Nothing about my credit or circumstances had changed, yet the terms suddenly did. Textbook bait-and-switch. The lack of transparency around this shift was concerning which ultimately resulted in me having to Uber back home. Customers looking for clear communication and honesty may find better service elsewhere. read more

I went to this dealership first, to buy lease a car. Thinking they would be a little more motivated in today's economy, to follow through on just a promised response. Nope!!! I mean how hard is it to remember to follow through on calling a customer back for a $80k sale for 2026 Land Cruiser??? I also went to Antioch Toyota, who was the exact opposite, in terms of being attentive and actually wanting the business. Needless to say, Antioch Toyota is on Land Cruiser less in there inventory. read more

Lots of research done to make sure my Prius was eligible for free repair due to a class action suit. Everything was fixed for free. Car runs better than ever. read more

It was not a typical car buying experience, the whole experience was great. Jordan Kurz, my salesperson, was very knowledgeable and extremely patient as he took me through all of the different cars that I might be interested in. He was not pushy at all and just the day before I had had a terrible experience at a different car dealership and I walked out. I would highly recommend this dealership and especially Jordan. It was a busy Memorial Day weekend and I felt like I got his time and patience. He answered all of my questions and I had a lot. I'm 74 and it was definitely one of the best car buying experiences. read more

Terrible customer service. Had a hard time. They didnt want to help us get into a car. And the honda pilot i test drove had the check engine light on. Went to another dealer. And we were approved. With a lower down payment, and a better pilot, with less miles read more

After scheduling an appointment to address a dashboard annunciator identifying a "Check Engine - Contact Dealer" directive I made an appointment for evaluation purposes with the Concord Toyota service department. The resulting experience was nothing less than atrocious therein wasting 5 hours of my day with zero resolve. To recap: 1). Service appointment identifying concern and describing issue was mad direct with service advisor who: A. Added a "0" to the car's mileage from 1300 to 13000 B. Inputed incorrect contact detail C. Redirected confirmation information to a random resource 2). Service consultant incorrectly directed me to secure a 10000 mile oil change based on the incorrect infomation 3). Diagnosis of the dashboard annunciator was to be at no cost and wouldn't take more than an hour. A. 4 hours later nothing had been done 4). After 5 hour of waiting I requested a loaner car and/or my 2025 vehicle be returned. A. The service advisor advised that I should take the vehicle back with nothing done. 5). While waiting for the return of my unserviced 2025 vehicle with pending resolve the lot runner/driver asked me "Do you know where your car is? I can't find it" Toyota is a superior organization who builds a great product. I've purchased 11 new Toyotas over the trailing 8 years and, until now, have been quite satisfied with their performance and associated customer service. The experience today, albeit unprecedented, was categorically, the worst ever. Toyota's representative dealership in Concord is sub-par and at the bottom rung of acceptable service performance and should be evaluated looking forward. read more

We had purchased a used 2024 Toyota Corolla at another dealership (non Toyota dealership). It had only come with one fob so we took it to Concord Toyota to purchase and program an additional fob. This car has a lot of tech and being not so tech savvy we needed assistance on how to operate some of the features. So we came back a couple days later without an appointment and asked a Service Advisor ,Kendy, if someone could show us how some of the features work. She was so nice and took the time to sit in our car and answer all our questions and show us how to operate the features we asked her about. Mind you, we didn't purchase the car here. This is exceptional service. I also want to recognize Jonathan who helped us obtain our second fob. read more

Thank you to Samuel Regacho for his knowledge and patience in assisting me to look at several Rav4's today. He clearly has a deep appreciation for the joy vehicles bring to their owners, and his excitement to see how I would appreciate the various difference between the trim levels was refreshing. While the car sales industry as a whole is difficult to experience, thank you for not making it worse -- and the lattes. If I had one suggestion for the Toyota sales industry, I believe all options added by dealerships should be labeled with colorful stickers on the windows, and never shown only via quote -- I'm looking at you, Perma-plate ;) read more