I just bought a 2025 RX 350H from Lexus of Concord. It was one of the best car buying experiences I every had. Fredy Herrera was my sales man and was very helpful. There was absolutely no pressure. I really wanted an RX 350H but I recently retired and other than road trips I don't drive a lot of miles. Fedy showed me a 2025 with 12K miles that was about 10% cheaper than buying it new. It had everything on it I was looking for including the color. Since it was a certified pre-owned vehicle it came with a 5 year warrantee and 2 year free service. It was exactly the car and deal I was looking for. I highly recommend Lexus of Concord. They are low pressure and seem truly interested in getting you the vehicle that really meets your needs. Tom W. read more

Got our dream car TX500H!! We had a great experience working with John Hurt at Lexus. Since we live in Sacramento and the dealership is in Concord, John went above and beyond by working with us before we even arrived. He was responsive, helpful, and made sure we had the information we needed ahead of time, which saved us a lot of time and made the trip worthwhile. He called us right when the car arrived. When we got to the dealership, everything was ready to go. John was professional, knowledgeable, and easy to work with throughout the entire process. He answered all of our questions, kept us informed, and made what could have been a stressful experience feel smooth and straightforward. read more

I called Lexus of Concord on June 16 to get a quote for a new key fob and programming. I was quoted $160 and scheduled an appointment for June 27. When I arrived, I was asked what the original quote was, I'm guessing the price changes based on who you are? I was then told the actual cost would be $245 for the key plus $130 for programming, totaling $375--more than double the original quote. They said the original quote was for the key fob, but why would you schedule a service appointment if I'm just coming to pick up parts? They even asked if I had a paper quote... for a key fob.... We left feeling frustrated and disappointed that the price provided over the phone was not accurate. It felt like a waste of time given the 234% difference in cost. We would rather give that $375 to an honest dealer. They lied to me so my humble vote is to stay away. read more

Very disappointing experience. I purchased my vehicle as L/Certified from another Lexus dealership less than two years ago. The car came with two years of maintenance and a bumper-to-bumper warranty, and I also spent thousands on an additional maintenance package. I scheduled an 11:00 AM appointment for an oil change and was told there were no loaner vehicles available for this type of service, meaning I would need to wait. I was quoted about three hours, but I ended up waiting four hours with no updates. I finally had to go ask someone about the status of my car because no one had checked in with me. At that point I was told the battery needed to be replaced, but the dealership refused to honor the warranty because I didn't purchase the vehicle from their specific location. That explanation is extremely concerning because L/Certified warranties and maintenance packages are supposed to be honored at Lexus dealerships. I have already reached out to the dealership where I purchased the vehicle regarding the battery warranty and have not received a response. As a Lexus owner who paid for a certified vehicle and additional maintenance coverage, this experience has been incredibly frustrating. At this point I would rather drive to Sacramento for service where customers' time is respected and loaner vehicles are offered instead of spending an entire Saturday waiting at a dealership with no communication. I hope someone from management can clarify why an L/Certified warranty would not be honored. read more

I had been in the market for a GX for months. I was contacted by Zubia from Lexus of Concord and offered the opportunity to acquire the vehicle in the color I wanted. The process was straightforward and simple. It wasn't too long before Zubia confirmed the GX's arrival so I could pick it up. I had a positive experience dealing with friendly finance staff and I thank Zubia for always keeping me informed on the vehicle status. read more

I had an excellent experience working with Fredy Herrera. He was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than pressuring me into a sale. He took the time to answer all of my questions, explained the features and options clearly, and made the entire process smooth. What stood out most was his patience and commitment to customer service. He kept me informed throughout the process. Buying a car can sometimes feel overwhelming, but Fredy made it an enjoyable experience. I highly recommend Fredy to anyone looking for a vehicle. Thank you for the outstanding service! read more

We've had the most amazing experience purchasing a vehicle at Lexus of Concord. We worked with David M on the purchase, and it was the smoothest experience I've ever had (and I've had a few nightmarish ones). David was able to take my preferences and find a car that matched exactly! He kept communications clear and quick, and was incredibly fast at returning negotiation emails - much appreciated! I dreaded picking up my vehicle, thinking we would be spending hours at the dealership. However, all of the paperwork and features walk-through took a little over an hour, and we were able to take the car home that same night. I felt welcome throughout the whole process and feel like I can reach out to David at any time with any questions as I get settled into my dream car. Huge thank you to the whole Concord team for the incredible experience read more

Lexus of Concord - My new dream car! - Car Dealers Near Me - Concord, California

I had a great experience at this Lexus dealership and was able to purchase the car I wanted. The process was very smooth and professional. Sod was incredibly professional and knowledgeable. He took the time to explain everything in detail and made sure I felt confident about my decision and the leadership team was also very supportive. I really appreciate the entire team and highly recommend the Lexus of Concord. If you're thinking about buying a Lexus, ask for Sod at the dealership Sod Farajian: (925) 808-4114 read more

Lexus of Concord - Car Dealers Near Me - Concord, California

Nika was a great saleswomen, she was detail oriented, not pushy and a great listener. She helped us feel really comfortable and made sure she found a great vehicle that fit our needs, I would definitely recommend Lexus of Concord to my friends and family. read more

Randi Johnson helped me with the purchase of a 2017 Toyota Land Cruiser. The process was seamless and quick! Now I'm in the process of building it into an off-road rig. Super happy with my experience at Concord! Thanks, Randi! read more

Lexus of Concord - After (work in-progress) - Car Dealers Near Me - Concord, California

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I've bought cars before, but the level of professionalism and care Abdul Raghai and Mark Nguyen bring to the table is on another level. What really stood out to me was their transparency and attention to detail. There were no games, no pressure -- just straight honesty and real guidance. They made sure every step of the process was clear, from explaining features I didn't even know I needed to walking me through the numbers so everything made sense. They respected my time, stayed patient, and never rushed a decision. That kind of integrity is rare. Beyond that, you can tell they genuinely take pride in representing the Lexus brand. The follow-up, the communication, and the overall service were top tier. If you value professionalism, efficiency, and a team that truly has your best interest at heart, Abdul Raghai and Mark Nguyen are the ones to go to. Hands down one of the best car-buying experiences I've had. read more

Lexus of Concord - RX AWD Caviar Black - Car Dealers Near Me - Concord, California

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RYAN was NOT professional, respectful and had a terrible behavior in person. EPHRAIM over the phone didn't care or want to proceed negotiations any further and lost the sale opportunity. Someone needs to retrain both of them. Irritated, I almost left! Until, I found Abdullah who worked patiently and persistently giving the best possible price on the car. read more

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UPDATE (changing from 5 stars to 1 star): I did not want to update this review because Ryan in Sales was professional, but the dealership's finance/DMV processing has been unacceptable. I purchased a 2022 Mazda from this Lexus dealership on 9/19/2025, and as of 12/31/2025, I still have not received the registration. We paid the registration fees at closing, yet the dealership has not completed the DMV registration. That has left my daughter driving a vehicle with expired tags, which is stressful and creates unnecessary risk for our family. This is not a small administrative delay. Dealers are expected to process registrations promptly, and in California, there are clear requirements for timely submission to the DMV. The lack of urgency, transparency, and follow-through after the sale is the issue here. At this point, I cannot recommend this dealership. If you purchase here, get everything in writing, demand proof of DMV submission, and do not assume the paperwork will be handled without repeated follow-up. read more

5 service received from beginning to end of car buying experience. As soon as we pulled in, Farid greeted us with a warm welcome and a "how can I help you today". Told him what I was in the market for and that I was comparing similar vehicles. He showed me exactly what I was looking for, but also encouraged me to compare the others and make sure this is what I wanted. There was no pressure, no back and forth, just a simple this is what we have, this is what we can do for you. I negotiated what I was comfortable with and we went on about our business. It was the easiest car buying experience I have ever had and will continue to go to them for all my car buying needs.Extra points for being so kind, patient, and helping entertain a 4yr old thru the process read more

Lexus of Concord - Car Dealers Near Me - Concord, California

I bought my F sport RX from this dealership in 2024. I've been in here for regular maintenance checkups, and they offer donuts and coffee, they have wifi, and they were playing sports on their big screen TV where customers can sit and wait for their cars to be serviced. They have a lot of nice merchandise and accessories in their display cases as well. The service is friendly, and I have no complaints. They also gave me the option of checking out a loaner instead of waiting in the waiting room. Everything about this dealership is convenient and pleasant. read more

Lexus of Concord - Car Dealers Near Me - Concord, California

Our family needed a new car, and I was dreading going to the dealership and going through the whole "process." Am I going to have to deal with stereotypical salespeople who are pushy? Worse, am I going to be overlooked because I'm a woman and they'll assume only my husband can make decisions? Yes. It happened fairly quickly (*cough* Concord Toyota *cough*). Thankfully, my experience at Lexus of Concord went more smoothly than I could have imagined. I'm so grateful to not realize I needed an appointment, only to have Daniel Sandoval Federigi pick up the phone to help me and my family. From day 1, he was incredibly helpful, patient, and thoughtful. We really liked his energy. There were moments where I would even forget that he was a sales consultant. Thanks to our meetings with him, we were able to quickly nail down the exact model and 'mandatory' things we wanted. Even so, we still did our research and shopped for prices to make sure we had a decent intel of cost range of the car we wanted. In the end, we were able to make it happen at Lexus of Concord, our preferred dealership because of Daniel. Not only did paperwork finish fairly quickly (shout out to Dominic!), Daniel even stayed late at work to walk us through our new car features. We had the best experience one could have at a car dealership, and highly recommend buying your next car here! read more

I was looking to sell my car after ordering a Tesla and I was contacted by Aziza. She contacted me within minutes of my inquiry which was so impressive. She was very competitive with pricing made sure I got the best deal on my car possible. The process was seamless and incredibly easy. I couldn't recommend her more! If you're looking to sell your vehicle make sure you look for Aziza and Matt her manager. They are absolutely amazing! read more

We just bought an ES350e at Lexus of Concord. Randi Johnson greeted us at the door and was extremely helpful and patient with us. My husband had done a lot of homework on this car, so we knew what we wanted. Randi was not "hard sell", which was greatly appreciated. He was very helpful, and took the time to make sure we had a positive experience. Once it was clear we were going to buy the car, Randi got the ball rolling with all the paperwork etc. While it was somewhat of a long day, we accept that that's just part of the process. This was our second purchase from Lexus of Concord and we would highly recommend it to anyone looking for a Lexus. read more

This review is for Ray at Lexus of Concord!!! If you've been hunting for the new car, you already know the market is competitive and the process can quickly become a headache. If a reliable Lexus is what you are looking for, save yourself the stress and go straight to Ray at Lexus of Concord. Here is why this was the smoothest car-buying experience I've ever had: Zero Pressure, High Intelligence: Ray is incredibly knowledgeable about his cars. He's the furthest thing from a "pushy" salesman; he's a professional who understands the product and respects your time. Real-Talk Communication: He kept me updated in real-time. No gatekeeping information or "let me check with my manager" games. He was straight to the point, which is a breath of fresh air in this industry. In Your Corner: Most importantly, I truly felt like Ray was on our side. He took the time to understand our specific needs as clients, set realistic expectations regarding availability and price, and then fought hard to secure us the best possible deal. The Bottom Line: If it wasn't for Ray's persistence and transparency, we likely wouldn't have walked away with this car. He made a notoriously "annoying" process actually enjoyable. Ask for Ray--you won't regret it. read more

We purchased a new 2026 Lexus NX H via, as usual for us, a car broker who works with Concord. It was a 5 star performance with Lexus getting the NX to Roseville and the agent driving it to our driveway, collecting payment, and leaving us happy. We had down exactly what NX build we wanted and we got it. White exterior with red interior. Nika and Natalia were the Concord Employees who executed the transaction with skill and terrific communication. Hats off to Concord for working with a broker. I've used a broker since 2003; often dealers will not deal through them. Concorde got a sale due to sound thinking at the top. read more

My vehicle was stolen and the driver's side window was broken. I chose Lexus for the repairs because I trusted they would provide superior service. Instead, my vehicle was in their possession for almost two months--partly due to insurance delays, but also because of two major issues. First, I was never informed that Lexus only handles interior repairs and does not perform body work. Had I been told this up front, I could have scheduled the body repairs elsewhere much earlier and avoided unnecessary delays. Second, when I picked up my vehicle, there was still significant broken glass throughout the interior. Large pieces remained on the dashboard, in the corners of the seats, and even lodged inside the seat tracks--so much so that I could hear glass moving when adjusting the seat. After I complained, Lexus took the vehicle back to "vacuum" again, but the problem persisted. When I later brought the car to another repair shop for body work, I was told that the leftover glass posed a serious liability risk, as it could easily injure someone. I returned the vehicle to Lexus, and they then suggested a "detail" to finally address the glass. However, this level of thorough cleaning should have been done during the first two weeks my car was in their care--not after I raised multiple concerns. I purchased this vehicle brand new in December 2024, and I expected nothing less than meticulous service from Lexus. Unfortunately, that expectation was not met. To make matters worse, after filing a complaint through the 800 number, I was told a Customer Relations Manager would contact me, but no one ever followed up. This lack of accountability reflects poorly on Lexus as a brand. Moving forward, I will not be taking my vehicle to this location for repairs, as they did not meet the level of professionalism or quality that Lexus should represents. To add, the second loaner car they gave me was full of ants! Luckily I caught it before I drove off, but do better from customer to customer when it comes to cleaning out the vehicles. read more

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I recently bought a new vehicle from Lexus if Concord . It was an amazing experience, probably one of the smoothest and no pressure new car buying experience I have had in 20+ years. Especially the two sales advisors I worked with - Kiel and Sod. Both of then are super inice, knowledgeable, extremely straightforward and super chill - no pressure people. I started chatting with them in December and they stayed in touch, had regular follow ups and ensured they looked after my best interest. On the day when I signed the contract, I had to leave for an appointment. Sod even offered to drive me home - approx 30 minutes drive . On the day of pickup I had another issue and couldn't come to the dealership. Sod offered to drop the car at my place . Kiel is also extremely straightforward, honest and worked with me and spent almost 1.5 hours with me when I picked the car. He really helped me with explaining options and got me a great deal. Highly recommend shopping at Lexus if Concord and especially look for Kiel and Sod. read more

Brayan from the parts department helped me on a busy Saturday. Was very knowledgeable about the older vehicle I currently owned and helped me get the parts delivered in a decent amount of time. I was having a long day but being in the atmosphere of this dealership has changed my whole mood from the moment I walked in. I was greeted right away and even Brayan had just got off the lunch and went out of the way to help me out! Also the service lounge was stocked with free snacks! Lexus of Concord has definitely earned my business. read more

Zubia was the best kind efficient and honest salesperson who made this car purchase the best and most straight forward ever!

It's rare these days to find people who actually do what they say they're going to do. Ray Yousefzai is one of those people. I recently purchased a new Lexus RX 350 from Lexus of Concord, and the experience was one of the best car-buying experiences I've had. I came in with a clear idea of what I wanted and the price I was targeting, and Ray and the team worked hard to find the right vehicle for me. The process was straightforward, efficient, and refreshingly free of the usual back-and-forth or pressure. What really stood out was the follow-through after the sale. I noticed that some of the quick-charge cables were missing, gave Ray a call, and he immediately took care of it. The next day, the cables were at my door via FedEx. No excuses, no delays, just exactly what he said he would do. If you're looking for a dealership that makes the process easy and stands behind their word, I'd highly recommend Lexus of Concord--and definitely ask for Ray. read more

We had an absolutely amazing experience buying our new Lexus NX 350h, all thanks to Ray! From the moment we walked in, Ray was professional, knowledgeable, and genuinely focused on helping us--not just making a sale. He took the time to explain every feature of the NX 350h, answered all our questions patiently, and made sure we felt completely confident in our decision. There was zero pressure, just honest guidance and outstanding customer service. His manager Abdel, Finance manager Ali both very also very helpful, friendly and polite. They all made the whole process very smooth and stress free. If you're looking to buy a Lexus, ask for Ray, Abdel and Ali. They are all hands down and a great team you can work with. We couldn't be happier with our new NX 350h and the service we received! Thank you, Ray, Abdel and Ali. read more

Lexus of Concord - Car Dealers Near Me - Concord, California

I just purchased a new NX 350 h. I had a specific want for one in Copper Crest. Kiel worked with me and found one in transit to the dealership. He kept me informed on status, and we were able to agree on cost and my trade in over text in advance, so saved time at the dealership. He was very nice and professional, as was Basir in Finance. I'd shopped other local Lexus dealerships, and Concord seemed to have the best selection in general, including if you want a specific color like I did. They came through and I'm very happy with my NX. read more

This review is for the Concord Lexus & Vallejo Tesla Service Teams, especially Rob McClure and Daniel Woolley. Having a used car with a minor issue can cause anxiety, but between my service advisor Rob and my sales guy Ray, the Lexus service team drove to Tesla Vallejo to buy a new low voltage battery, so I wasn't inconvenienced of time without my car. After the install, the warning light was still on and that's when I scheduled a mobile appt with Tesla. Rob made sure he was in the loop the whole time, making sure I received the same great service as if I had a Lexus. Because everything goes through the app at Tesla, I scheduled an appt for first available. The app gave me two weeks, but then yesterday Monday 6/16 an earlier appt became available for 6/17, one week earlier. Daniel coming to fix my car took 5 minutes. 3 minutes of which was spent talking about my son. He made sure I knew exactly what he was doing an explainsd the process. The level of service was more than appreciated because Daniel respected my time. As I was getting ready to text Rob, he texted me asking if I needed help with anything. His determination to get me back on the road and making sure my son's car(7yo) was working well. Thank you again Rob and Daniel for providing excellent customer service, working together to deliver an excellent result even though you are from two different companies. Sincerely, EL read more

Lexus of Concord - Clean as the board of health on Sunday - Car Dealers Near Me - Concord, California

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It's always a pleasure doing business with Bianca over in acquisitions. I just bought another Lexus from her & Ryan. Quick, painless and professional. Please ask for Bianca if you looking for a car or looking to sell your car. She's the best in the business!!! read more

DIRECT EXPERIENCE - Do NOT trust this dealer. This is our direct and incredibly frustrating experience with Lexus of Concord - who repeatedly lied to us. Saw GX550 listed on Lexus.com, contacted Lexus of Concord to confirm it's available (which it was), called them and spoke with David Mehtabuddin who confirmed over phone the Lexus is available and the price is MSRP + registration tax/fees without any additional fees or add-ons. I said I will drive out to purchase the car that day. David then sends me a price sheet which now included a $10,000 dealer markup! I called David who then said it was a misunderstanding, which it was NOW because I very clearly asked him to confirm that the price is MSRP + registration fees without any additional markups or add-ons, and he told me yes. After some back and forth, he puts me on speaker with sale manager (IIRC it was George Soliman), who also confirmed if I came in that day, he would sell the GX550 at MSRP. I, again, confirmed that I will be coming that day to purchase the car. I then proceed to have my wife leave work earlier and pick up kids from school earlier so we can drive to the dealership to pick up the car. David sends me another email saying it will be $5,000 additional dealer mark-up after we had already agreed and they confirmed 2x that car will be sold at MSRP, and I had already started driving to the dealer after having my wife leave work early. In the end, Lexus of Concord lied multiple times, wasted our time (since we were already driving and had to turn around being stuck in traffic) and then sold the car to someone else. As a professional, I strive to conduct every transaction with honesty, transparency, and clarity. Lexus of Concord chose to act dishonest, prioritizing greed over keeping their promise. read more

I worked with Baigal and Nika to purchase my Lexus 450h. They were both fantastic to work with, very helpful and Baigal was able to knock the price down a bit.The car is everything I had hoped for. Love it! read more

I had a great experience buying a car here. Randi Johnson was the salesperson, and he was great. He's not how a lot of salespeople are. He was just about providing all the information he could about the cars so that I could consider what I wanted. No hard sell. After I bought the car, he was available for me to call with questions, which was really nice. I highly recommend working with him on buying a car. read more

Go elsewhere. This place was awful and working with Sod was a serious waste of time. We made an appt with Sod to purchase a car. When we arrived, he told us the car was sold. Seriously!? You knew we had an appt and we took time off work to be there around your schedule. All you had to do Sod was call and let us know the car was sold. We had this appointment for 5 days. Good luck read more

Mo Taleeb was a fantastic sales agent, helping me deal with an infuriating problem getting my credit report to open! He was patient and diligent (And funny) and ultimately we resolved the problem. The whole place was friendly, clean and very transpaent and approachable. I highly recommend them, and Mo in particular. Roz read more

EDIT: updating this to 4 stars because Lexus of Concord eventually reached out and made things right. We're grateful they took responsibility and covered the cost of repairs. It's clear they ultimately cared about correcting the situation. While unfortunate that this issue happened in the first place, we genuinely appreciate the resolution and their willingness to stand by their sale. It says a lot about a dealership that takes customer safety seriously. ----------------- I was sold a FAULTY and UNSAFE vehicle by Lexus of Concord. This has been a frustrating and stressful experience. I would not recommend buying from here unless they take responsibility and make it right. I bought a used 2019 Mazda CX-5. They claimed it had been fully serviced. But just after driving home, parking brake warnings appeared. My local Mazda dealership confirmed the brakes had been improperly serviced. Lexus of Concord's team failed to put the car into maintenance mode, damaging both parking brake actuators and a caliper. Due to the faulty actuators, the parking brake could have activated while driving. This could've caused a serious accident on the freeway. Repairs are over $1,900, and so far the dealership has been unresponsive. Do they not inspect vehicles before selling them? Have they never worked with electronic parking brakes before? Do they not care about their customers' safety? We're still waiting for them to take accountability. read more

Lexus of Concord - Car Dealers Near Me - Concord, California

Mark Nguyen was a great salesman and we are happy with our 2025 NX 350. We are still getting used to the Apple car play vs the equipped Navigation in our 2020 ES 350 but we will get used to it. read more

Had a great experience with Daniel and Bruce they made the process so easy and addressed all my concerns I would definitely recommend you to purchase from this dealership. read more

This is our 9th purchase from Lexus of Concord since 1998. We met Ben Gullo then and he has been the BEST every since. Our long time sales person has retired (Mo) and our first technician for our 1998 LS 400 was Scott (who is now the Service Manager!) We worked with Nika Orgil on this purchase and it was an above and beyond experience. So happy with Nika. She is absolutely customer service oriented and it shows!!!! What a great experience we had!!!! read more

If you are considering purchasing a car, but dreading the whole car buying experience so was I ! I personally dislike the experience especially since I have had so many bad ones, that was until I went to Lexus in Concord. I have bought many cars in my lifetime and can absolutely say this was one of thee best car buying experiences I have ever had. We worked with Nika and she was truly amazing. I already knew what I was looking for and had seen the car on their website, however I didn't really care for the interior. She was able to locate one in a nearby dealership that had everything I was looking for and had it sent there the very next day. She was very thoughtful, thorough and generally cared about you as a customer wanting to ensure she puts you in the perfect car. She spent time with us going over all of the features of the car and even did a fun little photo shoot with us after we purchased the car with a big red bow. Her attention to detail, her ability to listen to the needs of her customers, and willingness to go the extra mile to make sure you love your car is something I've never seen before. The experience as a whole was also something I had never experienced, from the Sales Manager Abdel who made you feel like family, all the way through to the Finance person we worked with Dominic were all fantastic. After the extremely bad experience we had at Walnut Creek Porsche this was definitely a breath of fresh air and quite a wonderfully pleasant experience. read more

We purchased a 2026 Lexus from Concord Lexus and the experience was excellent. David Mehtabiddin was our salesperson. He was cordial and very personable. His experience showed as he described all the features of the Lexus. He made our vehicle purchasing a pleasant experience. Cudos to David and Concord Lexus. read more