I can't say enough good things about Daniel Sandoval. He truly went above and beyond throughout the entire process. His compassion, patience, and genuine care completely turned my experience around. He made me feel heard, valued, and supported every step of the way. I also want to thank Matt, the Sales Manager, for his professionalism and commitment to making things right. Together, they restored my confidence and provided outstanding customer service. I'm incredibly grateful for both of them and highly recommend working with Daniel and Matt if you're looking for a team that genuinely cares about their customers. Thank you both! read more

Lexus of Concord - Car Dealers Near Me - Concord, California

Dr. J.H. Chan Ph.D. We are most thankful and grateful to Mark Nguyen, Internet Sales Manager at Concord Lexus for helping us test drive and purchase our Lexus RX 450 HL SUV . Mark helped us with all of the necessary sales and guarantee paper work. Mark also gladly helped drive our newly purchased SUV for us to our home. Mark in the following day or two followed up in explaining and up loading some of the functions on to the SUV's computer display. We highly recommend our friends and family to Mark in case they are interested in purchasing Lexus cars at Lexus Concord. read more

Easy communication and friendly staff. Transaction went smoothly and the salesperson was very attentive and helpful. 2026 Lexus NX read more

I called Lexus of Concord on June 16 to get a quote for a new key fob and programming. I was quoted $160 and scheduled an appointment for June 27. When I arrived, I was asked what the original quote was, I'm guessing the price changes based on who you are? I was then told the actual cost would be $245 for the key plus $130 for programming, totaling $375--more than double the original quote. They said the original quote was for the key fob, but why would you schedule a service appointment if I'm just coming to pick up parts? They even asked if I had a paper quote... for a key fob.... We left feeling frustrated and disappointed that the price provided over the phone was not accurate. It felt like a waste of time given the 234% difference in cost. We would rather give that $375 to an honest dealer. They lied to me so my humble vote is to stay away. read more

Got our dream car TX500H!! We had a great experience working with John Hurt at Lexus. Since we live in Sacramento and the dealership is in Concord, John went above and beyond by working with us before we even arrived. He was responsive, helpful, and made sure we had the information we needed ahead of time, which saved us a lot of time and made the trip worthwhile. He called us right when the car arrived. When we got to the dealership, everything was ready to go. John was professional, knowledgeable, and easy to work with throughout the entire process. He answered all of our questions, kept us informed, and made what could have been a stressful experience feel smooth and straightforward. read more

Returning customer here.. And first things first, customer service is STILL top notch, maybe even better. Why? Because of salesperson named Mert Cavdar. I've bought many cars and Mert made the process the most efficient, friendly, and honest. Thanks to Mert for everything!! read more

My sister-in-law had a her Lexus sun roof smashed and the car broken into. She's from LA area, but called Lexus of Concord and got an appointment to repair. Nick was great, handled the complete process and sent her home to SoCal with an compact SUV loaner for her return trip. The replacement part had to come from Japan. So from now on when she needs work on her car, she comes visit us in the East Bay and takes her car to Lexus of Concord for whatever is needed. read more

This was probably the smoothest and most pleasant car-buying experience I have had. Furthermore, my salesman Ray Yousefzai went the extra mile with me to make sure that all was taken care of properly. I haven't used the service department yet, but of course I will in the future once my new RX 350h is ready for its first scheduled maintenance. read more

Lexus of Concord - Me with the new RX 350h, and of course the bow ... - Car Dealers Near Me - Concord, California

Had a great experience with Mert Cavdar at Lexus of Concord. He made the whole process easy, efficient, and straight to the point. No hassle, no wasted time, and he made sure everything was ready since I had to be at work by 12. I've been wanting an IS since 2017, and Mert helped make it finally happen. Huge thanks to GSM Efrain Moreno for giving me the best deal and making it hard to say no. Finance Manager Dominic was also very efficient and got everything done without wasting a minute of my time. I absolutely love my car and couldn't be happier with my decision to drive up to Concord from Santa Clara. Highly recommend Mert and the team at Lexus of Concord. Professional, fast, and easy to work with. Thank you guys!!! Keep up the good work!!! read more

Lexus of Concord - In love with this baby! - Car Dealers Near Me - Concord, California

I had the pleasure to purchase an Audi Q5 from Mr. Mert, he was such a professional and enthusiastic salesman who made the whole purchasing process transparent and smooth, there also wasn't any add on fee except for the documentation fee read more

Lexus of Concord - Car Dealers Near Me - Concord, California

John Hurt is an excellent sales person. I told him what I was exactly looking for and he found the car! I couldn't be more thrilled! I've gotten four cars from Lexus of Concord and my husband has gotten three! We are definitely very loyal to Lexus of Concord. They are excellent in everything they do from sales (new or pre-owned) to service and everything in between. Just fabulous!! Keep up the good work. read more

Mert and the Lexus of Concord team did a fantastic job taking care of us. Thank you! We had some mysterious stains appear on the headliner shortly after purchasing our vehicle, but the service department took care of that speedily! read more

I traveled over two hours to this dealership. Incredible experience from start to finish. Ray handled the entire process mostly via text so I could simply show up, sign a few papers, and drive off with my brand new vehicle in a short time. Ray was excellent to work with, and he went above and beyond to ensure I got the best deal possible for me and my family. Highly recommend Ray and this dealership. read more

Lexus of Concord - Car Dealers Near Me - Concord, California

Mert is the best agent!!! Very helpful and accommodating. Awesome communication skills.

Very disappointing experience. I purchased my vehicle as L/Certified from another Lexus dealership less than two years ago. The car came with two years of maintenance and a bumper-to-bumper warranty, and I also spent thousands on an additional maintenance package. I scheduled an 11:00 AM appointment for an oil change and was told there were no loaner vehicles available for this type of service, meaning I would need to wait. I was quoted about three hours, but I ended up waiting four hours with no updates. I finally had to go ask someone about the status of my car because no one had checked in with me. At that point I was told the battery needed to be replaced, but the dealership refused to honor the warranty because I didn't purchase the vehicle from their specific location. That explanation is extremely concerning because L/Certified warranties and maintenance packages are supposed to be honored at Lexus dealerships. I have already reached out to the dealership where I purchased the vehicle regarding the battery warranty and have not received a response. As a Lexus owner who paid for a certified vehicle and additional maintenance coverage, this experience has been incredibly frustrating. At this point I would rather drive to Sacramento for service where customers' time is respected and loaner vehicles are offered instead of spending an entire Saturday waiting at a dealership with no communication. I hope someone from management can clarify why an L/Certified warranty would not be honored. read more

Our experience at Lexus of Concord was very pleasant and convincing; Freddy Herrera treated us excellently, showing us exactly what we needed and clearing up any questions we had. We are very happy with our purchase. read more

We want to give a BIG shout-out to Mert Cavdar, the Technology Specialist of Lexus of Concord. He was incredibly thorough and patient while giving us a complete walkthrough of our new 2026 Lexus RX 350h Premium Plus. Mert is professional, knowledgeable, kind, and an excellent listener. He took the time to answer all of our questions and addressed every concern without making us feel rushed. He made sure we understood the many features and technology in our car. He is truly an outstanding Technology Specialist, and we sincerely appreciate the exceptional customer service he provided. Thank you, Mert! read more

We've had the most amazing experience purchasing a vehicle at Lexus of Concord. We worked with David M on the purchase, and it was the smoothest experience I've ever had (and I've had a few nightmarish ones). David was able to take my preferences and find a car that matched exactly! He kept communications clear and quick, and was incredibly fast at returning negotiation emails - much appreciated! I dreaded picking up my vehicle, thinking we would be spending hours at the dealership. However, all of the paperwork and features walk-through took a little over an hour, and we were able to take the car home that same night. I felt welcome throughout the whole process and feel like I can reach out to David at any time with any questions as I get settled into my dream car. Huge thank you to the whole Concord team for the incredible experience read more

Lexus of Concord - My new dream car! - Car Dealers Near Me - Concord, California

I had a great experience at this Lexus dealership and was able to purchase the car I wanted. The process was very smooth and professional. Sod was incredibly professional and knowledgeable. He took the time to explain everything in detail and made sure I felt confident about my decision and the leadership team was also very supportive. I really appreciate the entire team and highly recommend the Lexus of Concord. If you're thinking about buying a Lexus, ask for Sod at the dealership Sod Farajian: (925) 808-4114 read more

Lexus of Concord - Car Dealers Near Me - Concord, California

RYAN was NOT professional, respectful and had a terrible behavior in person. EPHRAIM over the phone didn't care or want to proceed negotiations any further and lost the sale opportunity. Someone needs to retrain both of them. Irritated, I almost left! Until, I found Abdullah who worked patiently and persistently giving the best possible price on the car. read more

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UPDATE (changing from 5 stars to 1 star): I did not want to update this review because Ryan in Sales was professional, but the dealership's finance/DMV processing has been unacceptable. I purchased a 2022 Mazda from this Lexus dealership on 9/19/2025, and as of 12/31/2025, I still have not received the registration. We paid the registration fees at closing, yet the dealership has not completed the DMV registration. That has left my daughter driving a vehicle with expired tags, which is stressful and creates unnecessary risk for our family. This is not a small administrative delay. Dealers are expected to process registrations promptly, and in California, there are clear requirements for timely submission to the DMV. The lack of urgency, transparency, and follow-through after the sale is the issue here. At this point, I cannot recommend this dealership. If you purchase here, get everything in writing, demand proof of DMV submission, and do not assume the paperwork will be handled without repeated follow-up. read more

Aamir Khan is one of the best! He helped us every step of the way through the process of purchasing our Lexus. He made the entire transaction smooth, easy, and stress free. We truly appreciate his professionalism, knowledge, and outstanding customer service. We highly recommend him to anyone looking to purchase a vehicle read more

I had been in the market for a GX for months. I was contacted by Zubia from Lexus of Concord and offered the opportunity to acquire the vehicle in the color I wanted. The process was straightforward and simple. It wasn't too long before Zubia confirmed the GX's arrival so I could pick it up. I had a positive experience dealing with friendly finance staff and I thank Zubia for always keeping me informed on the vehicle status. read more

Randi Johnson helped me with the purchase of a 2017 Toyota Land Cruiser. The process was seamless and quick! Now I'm in the process of building it into an off-road rig. Super happy with my experience at Concord! Thanks, Randi! read more

Lexus of Concord - After (work in-progress) - Car Dealers Near Me - Concord, California

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I've bought cars before, but the level of professionalism and care Abdul Raghai and Mark Nguyen bring to the table is on another level. What really stood out to me was their transparency and attention to detail. There were no games, no pressure -- just straight honesty and real guidance. They made sure every step of the process was clear, from explaining features I didn't even know I needed to walking me through the numbers so everything made sense. They respected my time, stayed patient, and never rushed a decision. That kind of integrity is rare. Beyond that, you can tell they genuinely take pride in representing the Lexus brand. The follow-up, the communication, and the overall service were top tier. If you value professionalism, efficiency, and a team that truly has your best interest at heart, Abdul Raghai and Mark Nguyen are the ones to go to. Hands down one of the best car-buying experiences I've had. read more

Lexus of Concord - RX AWD Caviar Black - Car Dealers Near Me - Concord, California

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I have been a loyal customer of Lexus of Concord for the past seven years and am currently on my second Lexus. Unfortunately, since Nathaniel left, I have noticed a significant decline in customer service. During my most recent service appointment, I dropped my vehicle off at 9:00 a.m. My car sat in the back for hours without being worked on and was not started until after 1:00 p.m. No one contacted me to provide an update or let me know there would be a delay. I am a single mother of a child with special needs, and I had to pick my son up from camp before 3:00 p.m. Because I never received a call, I had to spend $50 on an Uber to make sure my son was picked up on time. After 3:00 p.m., I was informed that I could not receive a shuttle home because the dealership no longer provides shuttle service to Antioch. I understand policies can change, and I respect that employees must follow them. However, what I do not understand is why my vehicle was allowed to sit untouched for hours when it could have been serviced much earlier. Had my vehicle been completed in a reasonable amount of time, this entire situation could have been avoided. Instead of acknowledging the poor handling of my appointment, I was made to feel as though I was the problem for expressing legitimate concerns. When I spoke with the service manager, Stephen, I felt completely dismissed. Rather than listening to my concerns, he told me to "shut up" and threatened to ban me from the dealership. That level of customer service is unacceptable, especially toward someone who has been a loyal customer for seven years. This is not the first negative experience I have had at this dealership, but it is the first time I have decided to write a review because I am tired of how I have been treated. As a Black woman, I cannot ignore the pattern of interactions that have left me feeling disrespected and, at times, racially profiled. While I cannot speak to anyone else's intentions, I can speak to how I have consistently been made to feel. I want to be clear that there are a few employees at Lexus of Concord who have always treated me with kindness and professionalism, and I appreciate them. Unfortunately, those positive experiences have become the exception rather than the rule. After seven years of loyalty, I expected accountability, respect, and basic communication. Instead, I was left frustrated, financially inconvenienced, and treated as though my concerns did not matter. I hope this dealership takes customer service more seriously because no customer should be treated this way. read more

I bought my F sport RX from this dealership in 2024. I've been in here for regular maintenance checkups, and they offer donuts and coffee, they have wifi, and they were playing sports on their big screen TV where customers can sit and wait for their cars to be serviced. They have a lot of nice merchandise and accessories in their display cases as well. The service is friendly, and I have no complaints. They also gave me the option of checking out a loaner instead of waiting in the waiting room. Everything about this dealership is convenient and pleasant. read more

Lexus of Concord - Car Dealers Near Me - Concord, California

I cannot say enough good things about Farid Khugyani! He treated us like family and was very receptive to our needs during the purchase of our new TX! We needed a bigger family car and had to make sure our car seats and gear all fit- Farid was more than patient while we test fit and drove the vehicle to make sure it was a perfect fit. read more

I keep my cars for a long time, so buying a reputable car from a reputable dealer is my preference. Lexus of Concord and Nika Orgil were really great to work with. read more

I had an excellent experience working with Fredy Herrera. He was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than pressuring me into a sale. He took the time to answer all of my questions, explained the features and options clearly, and made the entire process smooth. What stood out most was his patience and commitment to customer service. He kept me informed throughout the process. Buying a car can sometimes feel overwhelming, but Fredy made it an enjoyable experience. I highly recommend Fredy to anyone looking for a vehicle. Thank you for the outstanding service! read more

5 service received from beginning to end of car buying experience. As soon as we pulled in, Farid greeted us with a warm welcome and a "how can I help you today". Told him what I was in the market for and that I was comparing similar vehicles. He showed me exactly what I was looking for, but also encouraged me to compare the others and make sure this is what I wanted. There was no pressure, no back and forth, just a simple this is what we have, this is what we can do for you. I negotiated what I was comfortable with and we went on about our business. It was the easiest car buying experience I have ever had and will continue to go to them for all my car buying needs.Extra points for being so kind, patient, and helping entertain a 4yr old thru the process read more

Lexus of Concord - Car Dealers Near Me - Concord, California

Our family needed a new car, and I was dreading going to the dealership and going through the whole "process." Am I going to have to deal with stereotypical salespeople who are pushy? Worse, am I going to be overlooked because I'm a woman and they'll assume only my husband can make decisions? Yes. It happened fairly quickly (*cough* Concord Toyota *cough*). Thankfully, my experience at Lexus of Concord went more smoothly than I could have imagined. I'm so grateful to not realize I needed an appointment, only to have Daniel Sandoval Federigi pick up the phone to help me and my family. From day 1, he was incredibly helpful, patient, and thoughtful. We really liked his energy. There were moments where I would even forget that he was a sales consultant. Thanks to our meetings with him, we were able to quickly nail down the exact model and 'mandatory' things we wanted. Even so, we still did our research and shopped for prices to make sure we had a decent intel of cost range of the car we wanted. In the end, we were able to make it happen at Lexus of Concord, our preferred dealership because of Daniel. Not only did paperwork finish fairly quickly (shout out to Dominic!), Daniel even stayed late at work to walk us through our new car features. We had the best experience one could have at a car dealership, and highly recommend buying your next car here! read more

I use Lexus of Concord whenever buying a Lexus or having my vehicles serviced. Low pressure and courteous sales staff along with a thorough and knowledgeable service department always make for a pleasant experience when visiting Lexus of Concord. read more

It was a pleasure working with Fredy Herrera. He carefully took us through the various 2026 Lexus models and helped us to narrow down our final choice. When we chose the model in Midnight Blue, he called many dealers until he could locate one. This particular color was unusual and not easily available. Thank you Fredy! read more

My vehicle was stolen and the driver's side window was broken. I chose Lexus for the repairs because I trusted they would provide superior service. Instead, my vehicle was in their possession for almost two months--partly due to insurance delays, but also because of two major issues. First, I was never informed that Lexus only handles interior repairs and does not perform body work. Had I been told this up front, I could have scheduled the body repairs elsewhere much earlier and avoided unnecessary delays. Second, when I picked up my vehicle, there was still significant broken glass throughout the interior. Large pieces remained on the dashboard, in the corners of the seats, and even lodged inside the seat tracks--so much so that I could hear glass moving when adjusting the seat. After I complained, Lexus took the vehicle back to "vacuum" again, but the problem persisted. When I later brought the car to another repair shop for body work, I was told that the leftover glass posed a serious liability risk, as it could easily injure someone. I returned the vehicle to Lexus, and they then suggested a "detail" to finally address the glass. However, this level of thorough cleaning should have been done during the first two weeks my car was in their care--not after I raised multiple concerns. I purchased this vehicle brand new in December 2024, and I expected nothing less than meticulous service from Lexus. Unfortunately, that expectation was not met. To make matters worse, after filing a complaint through the 800 number, I was told a Customer Relations Manager would contact me, but no one ever followed up. This lack of accountability reflects poorly on Lexus as a brand. Moving forward, I will not be taking my vehicle to this location for repairs, as they did not meet the level of professionalism or quality that Lexus should represents. To add, the second loaner car they gave me was full of ants! Luckily I caught it before I drove off, but do better from customer to customer when it comes to cleaning out the vehicles. read more

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This review is for Ray at Lexus of Concord!!! If you've been hunting for the new car, you already know the market is competitive and the process can quickly become a headache. If a reliable Lexus is what you are looking for, save yourself the stress and go straight to Ray at Lexus of Concord. Here is why this was the smoothest car-buying experience I've ever had: Zero Pressure, High Intelligence: Ray is incredibly knowledgeable about his cars. He's the furthest thing from a "pushy" salesman; he's a professional who understands the product and respects your time. Real-Talk Communication: He kept me updated in real-time. No gatekeeping information or "let me check with my manager" games. He was straight to the point, which is a breath of fresh air in this industry. In Your Corner: Most importantly, I truly felt like Ray was on our side. He took the time to understand our specific needs as clients, set realistic expectations regarding availability and price, and then fought hard to secure us the best possible deal. The Bottom Line: If it wasn't for Ray's persistence and transparency, we likely wouldn't have walked away with this car. He made a notoriously "annoying" process actually enjoyable. Ask for Ray--you won't regret it. read more

I was looking to sell my car after ordering a Tesla and I was contacted by Aziza. She contacted me within minutes of my inquiry which was so impressive. She was very competitive with pricing made sure I got the best deal on my car possible. The process was seamless and incredibly easy. I couldn't recommend her more! If you're looking to sell your vehicle make sure you look for Aziza and Matt her manager. They are absolutely amazing! read more

I just bought a 2025 RX 350H from Lexus of Concord. It was one of the best car buying experiences I every had. Fredy Herrera was my sales man and was very helpful. There was absolutely no pressure. I really wanted an RX 350H but I recently retired and other than road trips I don't drive a lot of miles. Fedy showed me a 2025 with 12K miles that was about 10% cheaper than buying it new. It had everything on it I was looking for including the color. Since it was a certified pre-owned vehicle it came with a 5 year warrantee and 2 year free service. It was exactly the car and deal I was looking for. I highly recommend Lexus of Concord. They are low pressure and seem truly interested in getting you the vehicle that really meets your needs. Tom W. read more

Brayan from the parts department helped me on a busy Saturday. Was very knowledgeable about the older vehicle I currently owned and helped me get the parts delivered in a decent amount of time. I was having a long day but being in the atmosphere of this dealership has changed my whole mood from the moment I walked in. I was greeted right away and even Brayan had just got off the lunch and went out of the way to help me out! Also the service lounge was stocked with free snacks! Lexus of Concord has definitely earned my business. read more

This review is for the Concord Lexus & Vallejo Tesla Service Teams, especially Rob McClure and Daniel Woolley. Having a used car with a minor issue can cause anxiety, but between my service advisor Rob and my sales guy Ray, the Lexus service team drove to Tesla Vallejo to buy a new low voltage battery, so I wasn't inconvenienced of time without my car. After the install, the warning light was still on and that's when I scheduled a mobile appt with Tesla. Rob made sure he was in the loop the whole time, making sure I received the same great service as if I had a Lexus. Because everything goes through the app at Tesla, I scheduled an appt for first available. The app gave me two weeks, but then yesterday Monday 6/16 an earlier appt became available for 6/17, one week earlier. Daniel coming to fix my car took 5 minutes. 3 minutes of which was spent talking about my son. He made sure I knew exactly what he was doing an explainsd the process. The level of service was more than appreciated because Daniel respected my time. As I was getting ready to text Rob, he texted me asking if I needed help with anything. His determination to get me back on the road and making sure my son's car(7yo) was working well. Thank you again Rob and Daniel for providing excellent customer service, working together to deliver an excellent result even though you are from two different companies. Sincerely, EL read more

Lexus of Concord - Clean as the board of health on Sunday - Car Dealers Near Me - Concord, California

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