They lie about their attempts to contact family(I received a voicemail claiming they'd tried…read moreseveral times but they had never called), won't pick up the phone when you return the call and will not care for the patient properly at all. Leave only people you want to die miserable there

This place should be closed down! Go to Presidential Oaks or Encompass - only those who you wish to…read morepunish should go to Harris Hill! It is unsafe, negligent, unprofessional, and that is putting it kindly. While most of the administrative workers were friendly they were either underqualified, overwhelmed, or just pretending to care because their practices were appalling! Amy, Josh, and Christine should either undergo lots of training, or find a different profession. I know it must be extremely difficult to work in their profession, but it's a big deal - the physical and mental well-being of others, and lives are literally at stake. This facility is in dire need of new administration/leadership! My father was there for rehabilitation for a little less than a month. Nobody manned the entrance, admission paperwork was signed upon discharge, my father had an activated DPOA (which they activated - and I did agree) and yet they had him signing legal forms. Additionally, he was not taken care of (the exception is the therapists - they seemed to do their job). My brother and I tried our best to be positive but when your loved ones' hygiene is neglected, basic needs are not being met, and it takes 30-45 minutes for patients to get a response, it is unacceptable. It never occurred to me, until about a week in that my father had not had his teeth brushed or been bathed. When I inquired, they said he hadn't asked. He was a fall risk (so he was not allowed to get up without supervision), and was dealing with severe cognitive decline (hence his reason for being there). Additionally, he was almost always covered in urine. He shouldn't have to ask for basic care. The room my father was placed in was dirty; other people's items were stored in his closet, behind the door, and in the corner of his half of a small room. I would wipe down the table that my father used, his sink area, and the floor whenever I visited (it was always sticky - EW!). At discharge time (despite it being planned over a week in advance), the paperwork hadn't even been started. It took hours! Additionally, they provided an insufficient amount of meds upon discharge, which was a headache and a blessing; since the meds should have been covered by insurance but it wasn't because of the paperwork they had my father sign (again - he had an activated DPOA). I realize this is a lengthy post, but the issues with Harris Hill were endless. I am a caretaker for 4 elderly adults, and I have been to several rehabilitation centers; fortunately, the wretched conditions at Harris Hill are not the norm in other facilities throughout the state. It is hard enough to see a loved one have to battle through the physical and mental challenges they face, but to provide a facility that is less than substandard is disheartening. Please note, in addition to the therapists, Julia (social worker) was a delight to work with. She went above and beyond trying to resolve the errors of others. Harris Hill should be filled with more people like Julia.

My brother arrived at 9pm and I tried to speak to a nurse multiple times to let them know he needed…read moremedication. We did not see a nurse till 11:30 pm. By then, my brother was highly agitated and we were unable to keep him calm. When he had to urinate, the 2 aides that came in were very harsh with him. I also told the front dest that he had a seizure before he arrived and they were going to move him closer to the nurse station. That never happened. All in all, my brother was not treated with dignity during his short stay. I would not send a loved one there.

An update. My Wife was here for 7 weeks until she passed away here. ALL the staff could not be…read morenicer or more compassionate. I have received follow-up calls from staff to find out how I am doing handling the grief that comes with losing one's life-partner of many years. You could not find a better place for your loved one to spend their last days. The people who work here are angels and truly doing G_d's work!!!

Best Care Ever! I was positively impressed the minute I…read morearrived to visit a patient. The staff was welcoming, friendly, warm and compassionate. The pace itself was clean, professionally decorated and felt truly peaceful. The grounds were well maintained and the fall foliage was gorgeous. The standout was the manner in which patients and their families are treated. There were always 3 people assigned to my loved one's care. They were all knowledgeable and ever present. The caregivers always treated the patient with respect, would give loved ones a gentle touch of support, and always appeared to enjoy their work. They protected the patient's dignity, were quick to respond to calls or requests and truly cared that the patient was comfortable. Highly recommended!!

We will forever be grateful for the care and attention provided by the staff of this wonderful…read moreplace for my wife Margaret (Peg). Highly recommended for your loved ones they will benefit from the expert and compassionate care of the entire staff and their wonderful associates. Robert Hartwell

I can't say enough of the quality care and kindness our family has received through this…read moreorganization! It is above and beyond from information, knowledge, compassion, and making us important! Thank you to all especially our nurse Mary Jane and our aide Christine who gave us the utmost care and strength and made us feel important and loved when saddest filled our world! This organization is top notch and we are fortunate for your expertise. Words can't express our gratitude. THANK YOU from our whole family. The Pope's

While the underlying condition qualifying me for end of life care continues to its inevitable…read more conclusion, my quality of life associated with it consistently demonstrates dramatic resistance with the caring professionals of this organization. . . . Even more important for me, within three months, they reduced / arrested / ended three chronic health issues which had affected me most unpleasantly for over a decade. This is not to denigrate my PCP and other specialists, but represents a depth of interest in my welfare I've seldom experienced in my entire life outside of family except for a few isolated incidents, not as an institutional culture. . . . Unless I were President with the resources of Bethesda at my call could I suggest there might be a higher standard of care than I have experienced here.

I would never in 1 million years. Use this hospice care or Service. The hospice nurse couldn't have…read morebeen more unkind, rude and took terrible care of my dying father. It was an absolute disaster. She was so unkind and rude and clearly did not know what she was doing. Run. It was inhumane.

Harborside Hospice is a company that really cares about not only their patients but also the…read morepatient's families. During my great-grandfather's final hours, Renee was there to be with him and my family got to say goodbye. Renee, Elaine, and Heather are some of the best nurses I have ever met. Highly recommend this to everyone.

It's been almost 3 months since my dear friend passed away at Sawtelle and the care he received…read morestill disturbs me. I live out of state and came up to Massachusetts for two days to be with my friend. During my time visiting I notice that staff wasn't attentive as they claimed to be. Basic end of life care is such a sensitive time and if you are a patient there with no family, it's a very lonely place. I needed to track down staff several times asking for the basics. Water, coffee, soup, straw, mouth swabs, how about shaving my friend, change of a diaper. I had the time to sit with my friend, the staff did not. Two days after I returned home I received a call at 11:09am from Christa H. at the Sawtelle Hospice House informing me that my friend had passed away. When I ask Christina what was the time of my friends passing she replied, "about 20 minutes ago and I was with him". As comforting as it may sound, it was a blatant lie. When I received the official death certificate from the town of Reading, the MD who came into Sawtelle that morning documented and pronounced my friends passing at 6:00am that morning. My two stars go to the 2 social workers that were compassionate and professional. Linda B. RN and former hospice nurse.

Specifically Tyler (female) LPN being the only nurse on duty and in the building was horridly rude…read moreand refused my access to say goodbye to my aunt. I spoke with this nurse who not only broke HIPAA but when I specifically asked her whether it would be a good time to visit my aunt, she advised that I would be welcome to come visit at any time during the facility visiting hours. Upon arrival, I was accosted by this LPN and told that she had "already had to make her family leave" as my dying aunt was growing increasingly agitated because Tyler, LPN "can't be expected to keep up with all these med passes while family is in the way so now I'm playing catch up." My lovely and adored aunt passed away early the following morning and I was never allowed to relay my father's message to her before she was gone exclusively due to this LPN's "authority" in which she would not "permit" me "access to (HER) patient". This human who made ethical promise to "do no harm" did at least express that she found it "very unfortunate" that I had made the 2 hour trip (after speaking with her on the phone TWICE mind you) "for nothing". I have not yet filed a formal complaint with the agency that employs Tyler as we are still in mourning but, being a nurse myself with 10+ years of hospice experience specifically, I do intend to make the MA Board of Nursing aware of this individual's deplorable behavior in addition to holding the agency accountable for allowing a nurse holding a license that restricts her scope of lawful practice from providing imperative and ethical intervention implicitly resulting in inhumane practice supported by the agency during times when holistic and evidence based patient and their family's care and comfort are paramount in their most vulnerable and precious last days of life.

Comfort Keepers has been extremely helpful in assisting my 89 year old mother in a number of ways…read more Her CK has become a friend she looks forward to seeing weekly. After her CK performs a variety of chores they always go for a ride which my mom really enjoys. Having Comfort Keeper visits has allowed my mom to stay in her own home comfortably and safely. The office staff at CK is always warm and friendly while being helpful to notify us of any scheduling changes or questions we might have. Overall, we are very happy with Comfort Keepers and would refer them to any senior or person in need of help or company.

I have been very happy with my employment with Comfort Keepers. Always been treated fairly.read more

The staff here is incredibly friendly, helpful, and caring. I have no complaints whatsoever. It was…read morea peaceful place to spend the last few days I had with my dad.

Their hospice facility might look impressive, but don't be distracted by appearances. What really…read morematters is the quality of care your loved one will receive. If you have Medicare, be aware that a Care Dimensions administrator must certify that your loved one is in the final stages of life before they can be admitted to the hospice facility, in order for Medicare to cover all costs. Otherwise, you'll pay out of pocket -- and that could be around $700/day to stay at this facility. If the patient has Medicare coverage, and is not in absolute final stages of life, they get the home hospice version of treatment. Which is not good. My husband suffered under their "care" during home hospice. One nurse told me after witnessing that he was throwing up all his meds and that included painkillers, nausea medications, and anti-anxiety medicine, that he couldn't be hospitalized because he wasn't "actively dying" yet. When he was gasping for breath and in pain, the nurse told him the medicine would kick in, in an hour and to RELAX. Do not risk that your loved one's last hours will be spent in agony because of this company's incompetence and lack of respect for human suffering. Have to rate in order to post, otherwise would give a 0-star rating.

My mother recently died and had Bayada Hospice. She had Bayada for well over a year and the staff…read moreare very kind and knowledgeable. Services increased as her needs increased over time. They helped with ordering medical equipment - teaching us about the medications, safety, re-positioning, and all the things that are important for a person that is dying. I am not sure which services are covered for hospice under Medicare but mom was in good hands- we kept her at home and they came in (nurses, PCA, social worker) 2-3x week and as needed and really taught and showed us how to best care for her at home as well as assisted us down the scary path of death and dying- knowing that we can call them for backup as needed. They really helped mom and the entire family. Thank You!

From the owner: BAYADA Hospice in Norwich, VT provides exceptional clinical care and supportive guidance every step…read moreof the way. Our dedicated team specializes in holistic hospice care, ministering to the mind, body, and soul in a way that respects each patient's spiritual and cultural values. BAYADA's interdisciplinary set of hospice services is thoughtfully designed to maximize the precious time left by filling it with peace, comfort, and joy for both patients and their loved ones.

No one is more passionate and caring about home health care than Chrissy DeRose. I highly recommend…read moreyou contact them if you have a loved one in need. Very professional, caring, and friendly.

Rest Assured Home Care is dedicated to providing compassionate care to those in our community. They…read morehave a strong emphasis on continuity for keeping the same caregivers with their clients. Owner also works in the field and helps during times regular caregivers are not able to make a shift.