1 Star -- If I Could Give Zero, I Would I've never written a Yelp review before, but this experience was so unbelievably frustrating that I feel like I have to warn other people. I ordered a specific skateboard deck from Concrete Visionary -- paid full price, waited patiently, and it took over a week just to process before it even shipped. Annoying, but fine... until it arrived. They didn't even send the right item. After waiting nearly two weeks for a deck I needed (because my skateboard is literally how I get to work), I opened the box and found something completely different from what I ordered. Mistakes happen, sure -- but the response I got from customer service is where this company completely fails. Instead of sending the correct item, apologizing, or offering a refund if it wasn't available, their "solution" was to tell me to keep the wrong deck and then offered me a discount code so I could pay AGAIN to get the one I was already supposed to receive. Read that again: Their mistake. My money. And they wanted me to spend MORE to fix it. This is not how reputable businesses operate. When a company sends the wrong product, they're supposed to send the correct one or refund the customer -- not turn it into another sales opportunity. Between the slow processing, the wrong item, and the insult of being told to spend more money to fix their error, this has been one of the worst online shopping experiences I've ever had. If you're thinking about ordering from here, just don't. There are dozens of skate shops that actually know how to treat their customers -- this clearly isn't one of them. read more

Absolute trash. Worst customer service - if you could even consider it that. Paid for priority shipping just to get absolutely nothing. Please, just shut down. read more

Do not place an order in their online store. I ordered a deck and they sent me a completely random deck that was different than what I ordered. I returned it and they said they would be sending me what I actually ordered. They once again sent me a random deck that was different than the one I selected. Baffling how this happens twice for the same order. They might just be trying to get rid of these decks, the ones they sent me both had this "Queen of Hearts" character on them that I don't find appealing to rep at all. It also appeared that the customer service didn't read my email or perhaps had a hard time comprehending it because their initial response to me made no sense. read more

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17 emails back and forth to only receive a partial refund. Made me pay to ship them back. By far the worst customer support I have ever experienced. read more

I ordered some shoe insoles and when they came I found out they weren't the ones I wanted. I wanted the ones that you bake in the oven and form to your feet. I emailed them they said to send them back. I had to pay for shipping. So off they went. Then I look up tracking and usps said that the business was closed! Concrete visionary never told me they close for lunch. They should have informed me to write down to deliver on such hours. Package is lost now. I tried to call and go into the post office but takes up too much time. This all could have been avoided if concrete visionary told me to write down and deliver during business hours. Horrible customer service. Do not order from them. They are dumb and cheap business. read more

This is the best skate club in all of Los Angeles.. Always supporting the local skate community. read more

Concrete Visionary - 9 stair rail - Skate Shops Near Me - Los Angeles, California

I have never interacted with a company that has worse email customer service. I ordered something from Concrete Visionary (through FP footwear) and it took literally 6 weeks to arrive. When I told them I needed to return the item because it took way too long to ship, they told me I needed to pay for the shipping label myself (even though the website says "30 DAY RISK FREE TRIAL"). When I emailed back to clarify why I needed to pay for the shipping label even though the website said it was a risk free trial, they did not respond to my email. read more

So awesome ! This place is tight Junior helped me checkout with some fresh ODB collabs, and King Foam Insoles Thank y'all CV LA Skate Club grateful for the connection. Check this place out, support supportive skaters ‍ read more

Love all the guys here and what they're doing. They treat my kid with respect. I wish CV great success!!! read more

Insoles for days!!!! Dave's my feet when I walk around all day in my work shoes and have another pair for my skate shoes. read more

Great products but terrible customer service. Never had a good experience with their customer service but I really like the product.