After meeting our salesman we had a few questions and he got back with us right away. We could not be happier with the installation of our new system. The installers were capable, courteous and helpful in answering questions. Very very happy. read more

This is the worst A/C company I've ever dealt with. They don't show up or they come 2 days later and then they don't fix the problem. They could care less about the customer. read more

scheduled service on my 2 units 6/30/18, requested 45 minute phone call to get home on my 1 pm appointment. Tech called at 10, said he could be their at 11. I drove 45 minutes to receive a message he was called somewhere else and would be there at 1. Wasted 3 hours of my time, NO I'm sorry. Then the tech spend 4 hours on the 1.5 hour job, with a manager showing up half way through. He was obviously new and didn't know what he was doing. It was blowing hotter after he left than before he got there. I called and complained, someone else showed up and said it will get better. It never did. I wish I never called them. Now I have to call someone else. Did not respect my time, and did not do a good job! Dan Zavada read more

I had them work on my rental unit to do a minor repair. They take a credit card number when you call. I had my tenant track their time for the technician, he called and said the just left and was there for an hour, I received a bill for over $300. When I called and spoke to the owner, he said their trucks have GPS hand he was there for three hours, I explained that my tenant was there and check when he came and left. He said it is what it is. I will never recommend or use them on a residential property again. I don't feel they are honest. The GPS doesn't mean anything if the technician pulls out of the driveway and sits in the street and you get charged for a dishonest employee. read more

If you still have a warranty on parts and Conditioned Air was your original installer you do not need to use their services any other Heating/Air Conditioning company can do the job for you. Save yourself the hassle and lies. Conditioned Air exaggerates the expertise and knowledge of their technicians. They are careless, disorganized and will misdiagnose an issue with your Heating/Cooling system just to make money off of you. Conditioned Air will overcharge on labor along with various unknown processing charges on top. There are several reputable competitors that will do the same work for half the price, who are honest and will provide better quality work. read more

Mike is a very conscientious employee. He thoroughly explains all of the problems and his solution in a clear, concise manner. Afterwards, he has always followed up to make sure that the issue he came to fix is resolved. He has even gone so far as to text on his own time to make sure all was okay. Having grown up in a family business, I know customer service is of utmost importance and with Mike, you have an employee who treats the business as if it were his own. read more

I spent over 12,000 in 2011 with conditioned air for entire new air system including duct work Since then I have had to do thousands of dollars of work including motors burned out leaks in the air handler air handler installed wrong. I have had multiple leaks in the freon. I have used conditioned air since early 1990's, I think they have gotten to big and I assume they pay commission on what they sell. They convinced me I needed a new system in 2011 not sure why it worked better then what they installed. Well one month later the saga continues add another 600.00 for a hole in the coil. The old system that they replaced never had this many repairs or costs. John g read more

I have used Conditioned Air for many years for service and repairs to HVAC system. A/C went out during the COVID-19 panic. I suffer from respiratory issues and had asked technician to please wear a mask while inside my home. I stated I would provide him with an N95 mask sealed in a sterile wrap. He absolutely went crazy and become belligerent to my request as he stated I am not dealing with this Biohazard bullsh**t, and then storms off to "call my manager about this". About three minutes later he just leaves and drives off with no explanation and no repairs to my A/C. He didn't even come inside. Should you live in the Aqualane Shores or Royal Harbor neighborhood then I have uploaded this to the Ring Community for you to see and hear his meltdown over my calm and polite request, with explanation about my respiratory issues (which is an ADA violation) and he simply freaked out. Now, with respiratory issues I have waited more than 24 hours for them to come out and now I have to find someone else who will come out. And after using this company for this many years I am disgusted at how I was treated. In addition, he broke my hose reel and left trash all over my front yard. I would avoid these people, their reviews must be purchased based off my experience. read more

Our system was serviced by Igor . He was very knowledgeable and helped me set up the app needed to control the system from my phone. He did a great job . We have always had serviceman with conditioned air that did a great job. Igor is new but well trained and an asset to the company. read more

The worst company! expensive, lairs. wanted 2200.00 to replace an evaporator coil. got it done for 980.00!

Conditioned Air is the worst! I have never been so unhappy with an air conditioning service company. I don't know where to begin... The installed a new air conditioner and pool heater about 5 years ago. Since then, the air conditioner has broken 5 times and the pool heater has broken 3 times. The last time the pool heater broke it was due to their rep. that was conducting the 6 month inspection on the unit. When I told them that their rep. was the one that broke it, they said, "ok no problem, we'll get someone out there right away to fix it". The person didn't fix it because they were going to charge me $800+ to fix a mistake that they made! Also, when the rep. was at my house, he tried to explain to me why my A/C kept breaking... he said, "its because they sell products that aren't made to last because there's no money in using something that lasts forever." WHAT A JOKE! I will never recommend Conditioned Air to anyone. They're a total joke! read more

Never had a problem with my air until I signed up for a service contract with them. Now all kinds of problems right after they service my air conditioner. They are creating problems on purpose to screw me out of more money. read more

I signed a maintenance contract.....thinking never again. They have left me waiting and waiting...broken more than they fix and are $$$$. Ill be looking for a company that is smaller and more reliablw. read more

We have used Conditioned Air for 5 years and have always been pleased with their service and helpful technicians. This time around Wagler was our tech and he went out of his way to be helpful, answering our questions and addressing our concerns in a professional manner. He was very friendly and courteous, despite it being late in what probably was a long day for him. He was efficient in performing the service and we enjoyed meeting him. If we can, we will request him the next time we need someone to come out and service the system. read more

So far not impressed. Service call scheduled for today, 8/14, at 9am. No show. Called at 9:30 and answering service said she would contact tech and have him call me with an ETA. It is now 10:15 and no call yet read more

Having dealt with this firm for so many years and never of had a bad experience I'm sad to see that some have not had good luck I ask that you call them back and give them another chance think you be very happy that you did read more

Morrison R. is my technician in Naples, FL. He is a very knowledgeable person with very helpful comments on how best to maintain and service our air conditioning system. He is very professional, friendly, courteous and a pleasure to have servicing our home. read more

Price gougers! Needed a leak test on my air handler unit. It turned out it had a small leak and I was quoted $2,700 to replace. I checked with two other companies and both quoted me close to $1,200 for the exact same job. I would never use these guys, although they probably don't care as they are busy enough read more

They have been in business a long time but something must have changed . The bid they gave me was 5 times higher than the actual cost to have the job done . TV ads cost plenty of money . read more

Poor customer service. Not only do they not show up during their scheduled time range, but they do not bother to contact you to let you know they are running behind. As our time is valuable as well, a courtesy call alerting us to the delays ahead of time is respectful and good customer service. Practice it! read more

Horrible customer service! Tech responded quickly but we have waited 3 days with no a/c for a part under warranty. No updates from service dept - just the part is on order. Finally came in yesterday - they found it after I called - still waiting for install. Another miserable night with no a/c. read more

Had Conditioned Air put in top of their line unit less than 5 years ago. I have them also do (and pay for) their semi annual check up of the system. Seems we had several instances when the service tech has said "you need new coils" during these routine inspections. Now I have two other properties in Naples that have even older AC units(one being 10+ years old) and the company that services them(not Conditioned Air) never suggested new coils. I'm getting the feeling that Conditioned Air sends out their techs with the instructions to find something wrong even if its not to increase their billings. On one occasion a supervisor came out to check on the Tech's diagnosis of "new coils needed" and said no you don't. So either their rookie techs don't know what they are doing and tell all their customers they visit you need new coils (maybe because thats all they know how to do or get bonused on) or CA is instructing them to do so. Just seems very peculiar?????? read more