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    Terrible airline especially the staff and service. not providing blankets to economy class and other facilities, only a paper kind pillow.

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    American Airlines - in the air

    American Airlines

    1.4(5.5k reviews)
    0.4 miWestchester

    The flight attendant going through each aisle selling snacks and beverages to passengers passed me…read moreby without asking. I was not looking away, nor was I asleep -- I was looking directly at her and waiting for my turn. She did not make eye contact with me and focused solely on the other passengers. I am not sure why this happened. Could it be because I am Asian? I cannot find any other explanation. In my experience, I have noticed this type of behavior from Caucasian female flight attendants toward Asian male passengers on more than one occasion. I do not usually write reviews, but I felt this deserved attention, as it has become a pattern over the years of flying. It happens consistently, and only with certain flight attendants. This occurred on a flight from Santa Ana to Chicago O'Hare on May 12. Please take this seriously. Passengers of all backgrounds deserve to be treated fairly, equally, and with respect. As paying customers, we should never be made to feel invisible or overlooked based on how someone perceives or stereotypes us. Thank you.

    Two consecutive trips: PHL-SFO = two cancellations with last…read moreoption = *16* hour flight via overnight in DFW terminal (no hotel). Booked United's next flight on not-fully packed in flight with upgraded main cabin seating. Returned yesterday from LAX with two delays and out of crappy developing world terminal 52, reached via bus. Boarded plane via rickety not maintained stair-ramp on tarmac. SFO-LAX (intial flight) with last minute delay, attributed to LAX Air Traffic Control. Onboard plane, pilot blamed construction at SFO. They do *not* have their business together, at all. If ever I'm faced with a choice btwn American and any other airline, I will not choose AA.

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    American Airlines - Cracked the bottom of the case

    Cracked the bottom of the case

    American Airlines - Wedding they missed

    Wedding they missed

    American Airlines - A Cup of Cappuccino at $6.25 + Tax (small cup)

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    A Cup of Cappuccino at $6.25 + Tax (small cup)

    Norse Atlantic Airways

    Norse Atlantic Airways

    1.8(195 reviews)
    0.0 miWestchester

    This is the main 'Norse Atlantic Airways customer service' (Toll Free) phone number:…read more1*877*456*2077. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I needed assistance and decided to call this business at 1866.867.3648.The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me

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    Norse Atlantic Airways
    Norse Atlantic Airways
    Norse Atlantic Airways

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    United Airlines - 6-6-22 Arrived at LAX!

    United Airlines

    1.6(2.5k reviews)
    0.0 miWestchester

    I needed assistance and decided to call this business at 18554700503. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    I just used United Airlines this past April then came back May 6…read more I was very disappointed. I bought a business class because I have back problems and have difficulty with prolong standing.l. They called so many people and even boarded the militay before business class. There were so many of them like maybe 1/3 of the plane. I had to stand there for sometime. They boarded me with the rest of the peoole. But then maybe I was used to Qatar Airways. .They have different lines for business. We get called 1st. Even if they had people on wheelchair which they also board at the same time. Business class there feels like 1st class. From the customer service boarding and on board. The great seats , amenties and food selections to when we eat which can be anytime and how many times we want. ​ Topnotch. You actually get what you paid for. It was expensive but worth it. The United business was about 3k less but it was still expensive to pay for mediocre experience. Many of the flight attendants aren't as nice. They seem like they're just there to do their job. They're not as pleasant as the ones from qatar and the other airlines I took before​

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    United Airlines - Cheers!

    Cheers!

    United Airlines
    United Airlines

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    JSX - Sitting area

    JSX

    3.7(336 reviews)
    17.4 mi

    Smaller than Las Vegas but same great service. In and out and we feel weird being only 30 minutes…read moreearly but...we apparently are really early! Love it, gonna be hard going back to the big airports. This is too much fun! Cookies, water, and coffee is what you get here. No frills, but who cares?

    I've been flying JSX for a number of years, ever since they were a fledgling airline. I've only…read moreflown their Burbank-Las Vegas route, one of their most popular. Burbank was their first LA airport; they now also fly out of LAX, Santa Monica and Orange County. I've seen the brand's fast growth, as witnessed by their ever-increasing number of destinations, subsequent increased crowding at their airport hangars, and ever-increasing costs for flights, valet parking and rental cars (JSX works exclusively with Go Rentals). JSX's main advantage over traditional commercial airlines is their more comfortable overall experience. Touted as a semi-private airline, they fly out of private hangars, thus avoiding TSA. You are only asked to arrive 20-30 minutes prior to your departure. There is no online check-in available or needed, it's a simple and fairly quick process. Since the planes have no overhead bins, all bags are checked except what can fit under your seat. The waiting areas in the hangars are lounge-like, with complimentary snacks, a hot beverage machine and a flavoured-water machine. The airplanes are all small Embraer ERJ 135's or 145's with an average capacity of 30 passengers. There is one flight attendant. Beverages (including alcohol) and a snack tray are complimentary. Wi-Fi is free (Starlink) . There is one restroom at the rear; I've always found the water pressure in the sink to be very low. I've mostly flown the Embraer ERJ 135, 10 rows with a 1-2 seat configuration. Twice I've flown the 145, 16 rows with a 1-1 configuration, but these seem to not be used so much on the BUR-LAS route. I've seen the Burbank hangar go through a few modifications over the years, all for the better. The restrooms were quite pathetic in the past. The waiting area has 2 sections, one more enclosed and quiet--this area has been improved. The boarding area now has more security measures like a conveyor belt for screening your carryon. With the airline's growth, there have been some negatives. Flights have increased more than $100 each way to/from Vegas. The cost for choosing your seat also increased. Parking was always valet-only, the cost is now prohibitive. It's more economical to rideshare here, as do most folks, causing a traffic backup in their drop-off area. With more frequent flights arriving and departing, and with more destinations, the lounge can get crowded. Plus in Burbank, luggage from arriving flights is brought directly into the hangar (vs. in Vegas where passengers collect their luggage plane-side). I've only had a flight delay once. With about 6 flights/day or more to Vegas, a flight cancellation is not as horrific an issue as it would be to a destination with less flights per day. Despite their growing pains and increasing costs, I'm still a fan of JSX.

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    JSX
    JSX - Ready to go!

    Ready to go!

    JSX

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    Delta Air Lines - Love window seats!

    Delta Air Lines

    2.4(105 reviews)
    1.5 miWestchester

    This is the main 'Delta customer service' (Toll Free) phone number: 1*888*551*0145. It's toll-free…read moreline is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I paid $$ for a ticket and used miles to select a specific seat (window over the wing) . Upon…read morecheck-in I was assigned an aisle seat at the back of the plane. Delta will not refund my miles as I was still seated in the same cabin. Since when is it good business practice to not provide a service that has been paid for? Shame on Delta's Customer Service

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    Delta Air Lines
    Delta Air Lines
    Delta Air Lines - Delta self check-in kiosks inside LAX Terminal 3.

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    Delta self check-in kiosks inside LAX Terminal 3.

    Singapore Airlines - In the back of the plane

    Singapore Airlines

    3.7(124 reviews)
    0.5 miWestchester

    This is the main ' Airlines customer service' (Toll Free) phone number: 1*877*456*2077. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I needed assistance and decided to call this business at 18554700503. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Photos
    Singapore Airlines
    Singapore Airlines
    Singapore Airlines - Let's go already!

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    Let's go already!

    ITA Airways - Check in at LAX ITA terminal

    ITA Airways

    1.6(129 reviews)
    0.0 miWestchester

    This is the main 'ITA Airways customer service' (Toll Free) phone number: 1*888*551*0145. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    On our last trip in November 2025 we flew ITA on 3 different…read moreplanes, 1 outbound and 2 on the return trip. We had assigned seats prior to the trip. All flights included an aisle seat which is necessary for health reasons. On every leg of our trip our seats were changed at check-in. On the last leg from Rome to Los Angeles (approx. 13 hours) we both had center seats with no aisle. I have never had our seats changed like that in the last 10-15 years of flying so I didn't even think to ask when we were checking in at the airport. This practice of changing our assigned seats without asking us is totally unacceptable. I would never fly ITA again because of this. I have told this story to friends and recommend they avoid ITA or fly with caution.   Final comments: Quality of crew service was inconsistent. Some attendants (75%) were friendly and attentive. Some never smiled and behaved as if passenger requests were an inconvenience that interfered with their assigned duties. Toilets were kept relatively clean considering the length of the transatlantic flights. The breakfast that was served prior to landing in Los Angeles was ice cold and as a result, quite tasteless and hard. A little warming, if possible, would have greatly helped.

    Photos
    ITA Airways
    ITA Airways
    ITA Airways - It's madness!

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    It's madness!

    Delta Air Lines - Delicious egg and cheese frittata for breakfast in the Premium Select cabin (LAX to Auckland)!

    Delta Air Lines

    2.1(1.3k reviews)
    0.0 miWestchester

    Delta is MY airline! They are efficient, friendly.. and I like the food offerings in terminal 2…read more I appreciate that they tagged our bags for a rapid transfer at our intermediate airport. Touchless ID for TSA pre check is a breeze. Their screens make sense and help travelers be more independent. Always use the app to track our bags too! Everything is clean and neat too. Taking a reward flight... Thank you, Delta!!

    Traveling alone with an infant is already stressful, and this travel day honestly broke me a…read morelittle. Due to extremely long lines and understaffing at check in, my baby and I missed our flight. I was overwhelmed, exhausted, and trying my best not to completely fall apart in the airport. Chris, the manager, stepped in and completely changed the experience. He was kind, patient, and genuinely compassionate while I was having a very emotional moment. Instead of rushing me through, he took real care in helping us, rebooked us for the next day, and made sure we were okay. What stood out most was that the following day he personally assisted me again to ensure everything went smoothly. That level of attentiveness and empathy meant more than he probably knows. Travel days do not always go as planned, but employees like Chris remind you how powerful kindness and professionalism can be. Delta, please recognize Chris. He turned a really difficult situation into one I could actually get through.

    Photos
    Delta Air Lines - Love window seats!! View!

    Love window seats!! View!

    Delta Air Lines - Thank you chocolate just before landing (LAX to Auckland)!

    Thank you chocolate just before landing (LAX to Auckland)!

    Delta Air Lines - Inside our handmade amenity kit bags - really nice touch!

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    Inside our handmade amenity kit bags - really nice touch!

    EVA Air

    EVA Air

    3.3(134 reviews)
    1.7 mi

    Service was nice alot of movie to watch the food was good there was no crying baby or toddlers very…read moretrustworthy would go on again.

    It's my first time to fly under this airline heading to Asia and it's just appropriate to compare…read moremy experiences against others. My plane left Los Angeles International (LAX) exactly as scheduled, flight preparations were organized and folks got in line according to their assigned zones. Many of our senior citizens in wheelchairs were allowed first and there were a lot of staff who facilitated the departure protocols. The flight was very smooth with some bumpy ride along the mid-flight but seems comparably similar with any other flights I've taken everywhere. The stewards and stewardesses seemed not so sweet and focused, not the usual, can we offer you something"? I'd say, it's probably cultural although this are just observations on my part, since this time, I bought an economy class ticket during the last minute. Eva Air has the best food compared to other airlines that fly the SEA route, chicken pasta, Chinese-style cooking and a comprehensive fruits and sandwich galore accompanied our meals. The timeline for serving food and snacks was perfect, not so late nor early, just about right. They also seem to recognize our need to sleep and allowed quiet and dark during our flight and bathrooms were also clean and fully packed with everything we needed. One observation is the wide seats and better spacing of their plane compared to other Asian airlines, who pack their seats and seem very tight and skimpy. The stay over transition was alright although they (Eva Airlines transition staff) keep asking for printed tickets in Taiwan when some of us had difficulty activating our phones to show them our online boarding tickets. Since passengers aren't able to access anywhere, they should have a better way of not trying make us feel, we have to painstakingly look for a WiFi access (was too weak for an international airport and inconvenient to those travelers just passing by) to be able to show them our boarding tickets again! Our transfer trip wasn't too bad as we safely landed in Manila on time as scheduled, and smoothly.

    Photos
    EVA Air - Whoohoo I'm in

    Whoohoo I'm in

    EVA Air - Finally taking off

    Finally taking off

    EVA Air - Chinese meal option

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    Chinese meal option

    Condor - airlines - Updated May 2026

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