I finally upgraded my IPhone 6 - and had to go to Verizon to activate the business account. There…read morewas another customer and I waited. Brandon G, the sales person acknowledged me, and said it would be about 20 minutes. When he could, he began my activation while the other customer was in download mode. Brandon was calm, polite and very efficient- answering all of our questions (she and I both). Excellent customer service Brandon ! And thank you to the other customer who was kind enough to share his expertise.

The worst came in Friday was there for two hours bought a watch for my son they said they could t…read moredo it due to it being a different account. We changed my login called customer service finally got the watch and I confirmed that it was activated once turned on they said yes. Went home doesn't work spent an hour on phone with 611 they could fix it engineer called me needed to be activated on purchase for that line which the store did not do. It worked for a day and now doesn't work again been through a mess. Should have never stopped in here. Staff are nice but I don't think they know what they are doing.

Something has changed finally, after all these years . I get 125MBps down and 1.0 MBps up inside…read morethe building in Newbury Park, just off Hillcrest blvd. A few dead spots around Rancho Conejo exit of 101 and alone Hillcrest are still there , and I consistently lose connection when I drive there. But at least they are doing something.

I had an extremely frustrating and disappointing experience with Victra Verizon…read more From the beginning, I was repeatedly given inaccurate and misleading information about pricing and billing. Despite clear verbal assurances, my bills were consistently higher than what I was quoted and agreed to. These conversations were documented in writing and through recorded calls, yet the issue was never properly addressed. The store manager, Sergio, was involved throughout this process and was fully aware of the situation. Unfortunately, there was a continued lack of follow up, accountability, and resolution. After multiple attempts to resolve the issue, I transferred all of my accounts to T Mobile, who covered the payoff as part of the switch. I am now preparing a small claims case against Victra and escalating the matter to Verizon corporate due to what I believe are deceptive business practices. Based on my experience, I cannot recommend this location to anyone looking for transparency or honest billing.

Had someone steal my information and then go into this store to buy a phone…read more Never been here myself, so I assume its one of those shops that don't check information. Con men and women: welcomed with open arms. Bring in your stolen information and money from old senile people and have a ball.

Went in December 9th around 5pm to have them transfer data from an old phone to a new one. 2 lady…read moreemployees (and I regret that I did not get their names) were absolutely lovely and so incredibly helpful and patient! There was a blanket give away that day, unbeknownst to me, and there had to be 20-30 people coming and going while we were waiting for our data transfer and these 2 ladies were amazing juggling everything! Top notch customer service! Highly recommend this store!!

Customer service was non-existent! I walked in on Sunday, May 31st at 5:45 p. m. There were 2…read moreemployees (1 male and 1 female) seated at a counter and no customers at all. I told them I was interested in upgrading 2 lines and I wanted to see what the newer phones looked like and how they felt in my hand. The female employee said "All of our phones are locked down so you can't pick them up." The male said " The best way to see how the phone feels is to go to the Apple Store, you can pick the phones up there." I responded that I was not interested in iPhones, that I wanted to look at Samsung and Google phones. He responded that the Google phones were on one side of the store and the Samsung were on the other side. I took a brief look at both phones and left. Neither of the employees even got up while I was there! I'm an older person so they may have figured I wasn't interested in a purchase. For all they knew, I could have been the C. E. O . of the corporation or someone who wanted to make a significant purchase! Regardless of why I was there, the customer service aspect was non existent! This is appalling considering how competitive the cell phone market is. T -Mobile needs to do better!

Excellent service, fair prices. Ordered parts arrived as stated and repair was quick and…read moreprofessional. I will definitely use this business again.

Alex helped me figure out the problem with my phones charging port issue. He identified the problem…read moreand fixed my issue. I would recommend anyone to going to him if they are having any issues with your phone. Thanks again Alex!

No need to buy a new phone'. This guy can fix your old phone or sell you a used, refurbished phone…read more He knows all about your phone.! I highly recommend this place. He's fast and efficient.

They were available to clean out the charging port right away. Luckily the issue was just a bunch…read moreof lint in the charging port. I'd go to them for other repair issues!

Horrible customer service it's been 2 days and no help with activation and customer service number…read moreprovided here is not their number

Great customer service. Jason was helpful and funny and attentive, addressing all my concerns!…read more They are usually helpful and attentive.

Disappointing service. I find the voice reception inconsistent. Sometimes you need to ask someone…read moreto repeat themself three times to understand what they are saying. I don't recommend ATT.