I rarely do Yelp reviews unless an experience is over-the-top great! After several visits to this location to look at new phones for my mom, we ordered one at this location and brought it in today to have it set up. The minute we entered the store, Steph cheerfully greeted us, sat my mom and I down and within minutes had my mom's new phone ready to be set up. Steph patiently walked my mom through every step, explaining everything that she was doing, and made sure to check on us while the data was transferring to the new phone. Steph was so patient, friendly, and incredibly knowledgeable. We returned shortly after to purchase a phone case. Steph saw me entering and immediately made her way over to me to make sure everything was ok and then went the extra mile to search their entire inventory for a case. It's RARE to find exceptional customer service like Steph provided us! read more

I don't recommend using AT&T. I've been a customer with them for over 25 years. I was happy with them and their service until they kept putting add-ons onto my bill without letting me know about the extra charges. I was just suggest going with a different company one that does business correctly without sneaky add-ons. They'll charge your account with extra charge charges and won't let you know about them read more

Terrible, aggressive service. Guy acted like he wanted to fight me. Absolutely the worst. I'm switching to another carrier.

We had issues with our wireless connectivity, so we stopped by the Thousand Oaks AT&T location for help. Melody (manager) provided Stephanie who identified the issue as outdated equipment. She provided alternative equipment, set it up with excellence and ease, and provided all at a comparative price to our current plan. They were both terrific, professional, and provided answers and solutions that were reasonable and immediately available. We highly recommend both this location and these professionals. read more

Probably more a reflection of ATT than specific folks -- but could not unlock my phone at the store, had to call #611. The link they provided resulted in an error message, and there was no way to contact a live person by phone. Saying "representative" or pressing #00 a million times didn't work and the robochat just hung up after repeatedly sending the same malfunctioning link. Back in the store, I waited with another person experiencing the same thing trying to unlock their phone. The rep suggested to both of us that we call #611 again and say we want to Cancel, which will make a live person answer and direct us to a tech person. Really? Instead I asked if they could watch me use the link and the resultant error message -- that finally got them to give me a phone call with a tech person. Why didn't they do that in first place? The music was so loud it was difficult to hear the tech person, but we finally succeeded in unlocking the phone. I agree with other posts about staff chit-chatting in back while customers are waiting. Truly unpleasant experience. read more

We had a terrific experience here with Steph, a young lady whom helped us. She was able to direct us in the direction we needed to be and even helped us save over $840 per year on our bundled services. I would highly recommend you ask for Steph. read more

I had a very bad experience with AT&T thousands oak corporate offices. one of employee her name is "Martha" she's very aggressive and askalting situations and refusing the service and humiliating in front of people Also manager fueled the situatio. Martha always doing that kind of humiliating for she didn't like AT&T coustomers. read more

Today I rushed over to this location. It's where I originated my account. I explained to the manager when she approached me that I lost my wallet and phone including my ID. I mentioned I was there only to purchase a new SIM card kit to activate my new purchased phone. She had me wait 20 minutes to then have Stephanie tell me she can't help me without an ID, this is after her trying to log into her own tablet for about 5 minutes. I asked for the manager, and was denied. I'll be canceling my service today. read more

Absolutely unbelievable rudeness from Manager! - Wow - I am a 25 years plus customer w/ 3 cell phone accounts, landline, and internet. I don't have the time to quit AT and T just for this, but I must share - 2 days in a row - unapologetic rudeness from her - when I reminded her I was there the day before and she was tuff on me, her response was "I don't owe you any explanation" - Its hard working w/ the public but if you hate it, maybe do something else? :0 read more

I just had two of the worst experiences with this store in my life. They allowed me to purchase a new phone for my dying father who has Pancreatic Cancer. They also allowed me to change his plan to a 55+ plan but when I came in to turn on the phone they said that I could not do that without him present! He has been in a hospital bed since November, he's dying. All I wanted was a working phone so he can communicate with my mom. No compassion shown by manager, all he was worried about was losing his job if he connected the line without my father present. ‍ read more

Worse customer service ever - no one greeted us, employees just chatting among themselves with 5 names in the queue. No wait time provided, no info., and absolutely no help. Amanda was the worse there, her attitude towards senior citizens should get her fired. read more

Disappointing service. I find the voice reception inconsistent. Sometimes you need to ask someone to repeat themself three times to understand what they are saying. I don't recommend ATT. read more

I do not recommend. I was told my bill would be a certain amount and it was $70 more a month and my first bill is gonna be $400 and I'm unsure why either way the service absolutely sucks. I used to have T-Mobile and I never had a problem switched to AT&T 10 days ago and I am really regretful. I never have service now. T-Mobile always had service. To add insult to injury I was told to traded my personal phones as soon as possible so I did so and now that I dislike the service and the fact that I'm getting screwed on my bill royally I cannot return my new phone. They will not and cannot give me my old phones back and now I'm trapped with shitty service and a fucked up bill. Do not come here go to T-Mobile. I had them for six years and they never gave me a problem. read more

Great customer service. Jason was helpful and funny and attentive, addressing all my concerns! They are usually helpful and attentive.

Customer service I received on 5/24/26 from purported supervisory employee Jason while attempting to complete a simple, straightfoward return of a phone for rebate was unacceptable. In all my years on planet Earth, I have never encountered such an objectionable combination of profound incompetence and grating rudeness. The Camarillo store was able to accommodate us in under ten minutes. In the future, I will continue to patronize the Camarillo store. read more

My husband traded in his phone and was pressured by Stephanie into buying a Samsung watch for $1 per month for 36 months, with the promise there'd be no line charge. At home, it showed a $10.99/month plan when he went to set up the watch. When he tried to return it, Sergio said there'd be a $55 restocking fee or else he'd be charged full price. He then called AT&T customer service and they admitted this happens all the time and immediately gave him a credit on his account so he could return the watch. We've reported this location for predatory business practices. Beware of misleading sales tactics at this location--Stephanie and Sergio were dishonest and dismissive. read more

Go to any other at&t than this one. They ignored my online order for two days, I had to call to follow-up on it. Turns out they sold out but didnt bother to let me know. They told me they'd cancel my order so I could re order it, they didnt. I had to call back and find out why it wasn't canceled yet, but on a Sunday, no managers in the building, the person helping me seemed bothered I was upset that it was taking so long. I shared my frustration with how my order was being taken care of, to which they seemed apathetic to, so I asked for their name or district managers name, to which they responded with "have a nice day" and proceeded to hang up on me. read more

im sorry I never do this but Ive been waiting in this store for almost 2 hours for AT&T associate can verify me as an authorized user on account. Their "next in line" system is not utilized correctly. The person I think that Is in charge is Jason. From what I see their are 5 employees with 7 people waiting on their list with 1 employee helping customers. I'm patiently waiting and cannot leave because my phone does not work. I am canceling my 22 year service with at&t because of my experience today. This in Thousand Oaks California. Good luck read more

I was just chased out of the store because I came in too close to closing time I guess. "Steph" was helping other customers but went out of her way to tell me they could not help with anything- barking questions at me just so she could confirm they cant help. I was there to get a new iPhone 17, no big deal, yes I was there last minute because an order didn't go through and its a birthday present for tomorrow. "Steph should have just kept her mouth shut, but because she made a big deal, the person who was available next (Joe or something) got on board and just rattled off numbers and purposely being confusing. I told him he was being short and as I left he and Steph smirked at each other like to say "ha ha thats how we handle that. Such jerks at this store! read more

I am a long time At&t customer, but i have to tell you the staff here go above and beyond to help. Melody the manager helped me today and she could not have been more helpful. Patient and accommodating!!! Thank you thousand oaks At&t!!!!! Highly recommend! read more

AT&T Store Thousand Oaks - Store front - Mobile Phones Near Me - Thousand Oaks, California

Customer service is just rude. Manager is rude and the rest of the workers are rude and unhelpful. They always have an attitude. Go to a different store if you can help it read more

Another worthless visit to the AT&T store where they can't help me after I spent 1 hour and 45 minutes on the phone and got hung up on. All I am trying to do is transfer my phone number from one phone to another. Both phones are paid off and unlocked. Why is this so hard? The guy just told me he can't do it doesn't know why just gave him a warning. No additional information and didn't even bother to ask me for my IMEI numbers so I'm not even sure what he did. This is for a business too. read more

We went into the AT&T store last week excited to trade in our phones using the promotion they advertised -- $0 per month for 36 months. At first, everything seemed fine. A representative named Ryan started helping us. He asked questions, we asked questions -- standard process so far. But things changed quickly. The moment I told him we wanted the 256GB model, he immediately tried to upsell us to a higher storage version. I said no. Then he pushed insurance, which we also declined. Right after that, he tried to sell us home internet, and I explained that our internet is already included in our rent. That was three times saying no to add-ons we clearly didn't want. After that, he stepped away to talk to someone, came back, and started writing things down. Then he suddenly said "iPhone 17 Pro Max." We told him clearly that we only wanted the 17 Pro, not the Max version. And that's when he basically dismissed us with, "You guys can just do the purchase process online, we don't have the phones here." At that point, it was clear he didn't want to help us because we weren't signing up for extra services and upsells. We thanked him and walked out -- but honestly, we left feeling unwelcome and very disappointed. We went in ready to do business, but he made it clear that unless we were adding more to the bill, our time wasn't worth his. read more

I'm a long term AT&T customer. I was told by AT&T customer service on the phone that I could take care of an issue that I was having by going to a physical store. When I arrived at the store I was greeted by a representative that told me I was provided with the wrong information and that the issue could not be taken care of in the store. I did ask to speak with the manager to see if my issue could be remedied. I was then greeted by one of the managers at the store named Sergio. I was extremely surprised with his level of professionalism. He understood the issue and dealt with the situation very professionally. So many times managers are incompetent and or just don't want to help. He was neither. Yes, he did solve the issue completely. But that's not why I'm am writing the review. It was his professionalism that he exhibited in doing his job as a manger. These days managers oftentimes are either without any ability to actually make a difference or are unwilling to help. I was impressed with his demeanor and understanding the situation and then remedying it from the initial interaction to the end. It was not an aggravating process to get it resolved. As you can see from my past reviews I'm mainly motivated to write bad reviews vs positive reviews unless they really go above and beyond. It restored my faith that quality employees still do exist. Great job Sergio. read more

Horrible service from manager. She had no interest in customer service or satisfaction.

I am a long time At&t customer of over 30 years. The staff here go above and beyond to help. Steph helped us today and she was awesome figuring out and correcting the problem with our phone and being super nice too!!! This company is the best, not only because of their superior coverage but also because they have the best sound quality and the best tech. staff. Thank you AT&T. read more

Came in to move my phone line from my in-laws account to my own account. The representative added two kinds of insurances to my bill without informing me or getting my permission. This totaled to an increase of about $40 to my bill. Luckily I was able to call and get AT&T support to remove these charges. read more

Well that was rude. We've been going to this AT&T Center for years always treated right. We bought our daughter a new phone before Christmas we simply needed return her old phone for a flat credit as explained at the time of purchase. Easy right? No, not. We had an 11:00 a.m. appointment just now. Ryan Waits on us and we get a 10 minute Hard Sell job about getting rid of our Spectrum and buy the AT&T service. Then the turn in value of the phone was not what was told to us before Christmas. Then he gets his boss over and you want to talk about being really treated rudely? Not sure if her name is Veronica, but just trust me, these two senior citizens were treated absolutely terrible. And I'm a former AT&T employee from years back. Suggest finding another Center or frankly we'll look at switching over to Verizon after being forever customers!! read more

Joe and the manager Sergio are complete crooks. Stay away from here, they will rip you off and when you get the bill they will say they explained everything and gaslight you. The worst customer service. DO NOT TRUST THIS OFFICE. read more

On February 2025, my wife and I, both elderly, disabled and longtime AT&T customers went to this store simply to upgrade our two phones where we were assisted by Ben Levi. What followed was a deeply disturbing series of events involving unauthorized charges, Corporate stonewalling, and possible identity theft. When we requested a receipt from Mr Levi before leaving the store we were told that it would be emailed to us. Shortly after our visit, we noticed fraudulent, unauthorized charges totaling more than $1700 over the three year contract period on our AT&T account-charges that the branch manager, Veronica Mojica refused to discuss with us and wouldn't return phone calls when we requested an appointment to review the matter. AT&T customer service gave us the runaround for several months without resolving the issue. No one would take responsibility for removing the fraudulent charges. The only way we finally got resolution was by filing a formal complain with the Ventura County District Attorney's office, Which then contacted the AT&T Corporate President's office on our behalf. That finally got some results. But it didn't end there. About a month after our visit to the store, we received alerts from LifeLock and another credit monitoring service warning us that a fraudulent account was opened in our name at Regions, an online bank, headquartered in Alabama. Several days later, we got a voicemail from a caller in New Mexico saying he had access to some of our personal information. That is when we filled a criminal complaint with the Thousand Oaks Police Department. We don't know if this is a chilling coincidence or something connected-but either way, it has raised serious concerns about how our personal data was handled at this store. This was not a simple billing error. It looks like a systemic failure and a violation of trust-read other Yelp reviews below for confirmation of our belief in saying this. If you decide to do business there, get a receipt and carefully review it before leaving the store. We never expected a simple phone upgrade to turn into an ordeal involving financial fraud and possibly identity theft. It would be in your best interest to avoid this location because there is a pattern of fraudulent sales practices there. Please read similar reviews below. read more

Terrible customer service that lied about a promotion. Now we owe $55 a month extra for a year. We went back to get this resolved and they said there was no record. Unacceptable. read more

Thousand Oaks Retail Store Manager - Veronica Mojica - ATT Store Reps Emery and Ryan, I've been a long-time ATT customer. My wife and I went into the Thousand Oaks ATT store to purchase two new phones about three months ago and Ryan(Good guy)was the ATT rep. As soon as he found out I was a retired firefighter, active firefighter instructor and emergency training business owner, he started telling me about their FirstNet plan that allows first responders an extra line during emergencies. I was concerned about qualifying because I am retired, but Ryan reassured me that I qualified for the plan. He even checked with the Store Manager because I was concerned and they both agreed. That day I purchased two new phones, signed up for the FirstNet plan and Ryan(ATT) gave me a new Apple Watch(free) as part of the promotion. Ryan told us that the next couple of ATT statements could vary wildly until it all gets worked out. After leaving the ATT store I submitted my application letter to FirstNet and was quickly denied First Responder status because I am retired. This contradicted everything that I was told in the ATT store by Ryan and the Manager. I made the assumption that since I had been disapproved that it was final. Approx two months later, we received a bill from ATT charging us $293.64 for the promotional Apple Watch and $917.64 for FirstNet line cancellation(Ryan was right). We quickly made a return appointment at the ATT store in Thousand Oaks. Upon arrival, we were greeted by ATT rep Emery. He was very happy to help at first, but when he found out our issue, he completely lost interest in us. He said we had to call FirstNet because ATT does not handle these issues(ATT was more than happy to bill for it). He also said our other option was to make another appt with ATT rep Ryan. He finally just walked away from us without resolution. Emery was rude and unprofessional. He was not dressed professionally and walked around the store with a baseball hat on backwards. My wife requested to talk with the store Mgr(Veronica Mojica) and she would not come over to help us. In fact, she started helping another customer after Emery asked her to help us. My wife approached her and requested her assistance and she said "I'm with another customer" and you will need to schedule a meeting with me. My wife said both Veronica and Emery were rude to her. I had called FirstNet in the store during this time and the FirstNet rep said that ATT should absolutely be helping us with this issue. The ATT reps were now avoiding us in the store and unwilling to help. FirstNet ended up completely undoing the mess that ATT created. We spent at least 90 minutes in that store and were not treated with respect. Veronica Mojica was completely unhelpful, rude and disrespectful. No wonder Emery acts unprofessional with this type of supervision. Not sure how ATT maintains this store manager and staff in this location with all the negative reviews. I will drive for miles to avoid this store and supervisor! read more

STAY AWAY! They misrepresent what they sell, they lie, and they will NOT help you correct the problems they create. Terrible management. Terrible salespeople. Terrible store. read more

The store manager, Veronica, is the rudest, most incompetent representative I have ever run across. I cannot imagine that AT&T is aware of her level of incompetency and downright disagreeable attitude. It was a horrible transition from AT&T to T-Mobile. Of course, it did point up the very reason we were changing: horrible customer service from the local branch in TO. But Veronica, well she was a real treat. read more

5+s Awesome Customer Service from Johnathan !!! His knowledge & professionalism to assist with inquiry , unfortunately, filing an insurance claim . My son being away in college will have to fill out online forms & then have to wait to have his iPhone repaired. To have his iPhone replaced it was quoted by phone there's an additional $295. deductible. His $1k (yes , $1,000. Tx, Insurance , not inc monthly insurance ) iPhone was purchased less a year ago It is a true inconvenience to wait for iPhone repairs while being charged monthly insurance for anyone, in any business , especially including college students reliance in smartphones for class schedules & alerts ~ of course Social Media , posting , iTunes ,texting & in any case of emergency . My son called to inform his new iPhone had stopped working after accidentally 1 drop ~ protected in case & glass shield . Very appreciative of customer service tho very disappointed with misleading insurance terms his father had purchased . I have the same model iPhone purchased thru Apple Store with insurance coverage for lost , theft & accident guarantee immediate replacement ~ for less cost . read more

AT&T Store Thousand Oaks - Awesome 5s Customer Service from Johnathan . - Mobile Phones Near Me - Thousand Oaks, California

Excellent customer service. Johnny was very knowledgeable and professional. Answered all our questions and tended to all our needs. Great job. read more

Customer service at this store is horrible. These guys are not professional and they're not willing to listen and help.

I had an amazing experience at this store with Alan. I had an appointment and as soon as I walked in he saw me earlier than the appt time. Alan is very professional and respectful. He multitasked both setting up a new phone line as well as fixing an issue with my wife's Apple Watch. He was incredible with managing time and even recommended a coffee shop close by and I was able to grab coffee and come back to wait just a few more minutes and everything was finished. This was probably the best experience I've had in a retail store. Bravo! read more

New manager was extremely rude. She possessed no customer service skills and was extremely unhelpful and rude. Spent 45+ minutes waiting for her to come be rude. Was told by her to 'just call the customer service line' and did not allow another associate to help us. Recently switched back to AT&T for the service and product quality from past experience. Was extremely disappointed and upset. This store is going to need a lot of help. Don't waste your time going in...... read more

I went to the AT&T in Irvine 2 times, they failed to move my number over to a new account both times. I went into this AT&T and was lucky enough to get Kaylin as my consultant. When I explained to her my situation she seemed to actively listen to me, and then act very appropriately in getting the manager to help her get into the account and fix my issue right there. Really made my day. read more