Their really an independent contractor. The company stores are better. They are good for quick fix…read moredepending on you get

I finally upgraded my IPhone 6 - and had to go to Verizon to activate the business account. There…read morewas another customer and I waited. Brandon G, the sales person acknowledged me, and said it would be about 20 minutes. When he could, he began my activation while the other customer was in download mode. Brandon was calm, polite and very efficient- answering all of our questions (she and I both). Excellent customer service Brandon ! And thank you to the other customer who was kind enough to share his expertise.

Great experience at Sprint store in Newbury Park, CA. Mitchell Sortillon and his team provided…read moreexcellent service with upgrading my iPhone to the latest version and finding the perfect case. We also saved on our monthly bill by linking AAA. We were offered and provided information on a great deal for an iPad and Apple Watch but did not need it at this time. No pressure! Highly recommend checking out the Sprint store in Newbury Park.

The worst came in Friday was there for two hours bought a watch for my son they said they could t…read moredo it due to it being a different account. We changed my login called customer service finally got the watch and I confirmed that it was activated once turned on they said yes. Went home doesn't work spent an hour on phone with 611 they could fix it engineer called me needed to be activated on purchase for that line which the store did not do. It worked for a day and now doesn't work again been through a mess. Should have never stopped in here. Staff are nice but I don't think they know what they are doing.

Service was excellent Joey explained benefits, deals and prices earlier in the week. Today he…read moreworked on our new phone, transferring my old phone and transferring my husband's phone to the old phone. His customer service skills are excellent and he's extremely patient explaining so we understand, he's knowledgeable and made himself available even closing eight minutes past closing time. Yes it's not a Verizon store but Victra is the new exclusive authorized dealer for Verizon. My husband and I had a great experience.

I had an extremely frustrating and disappointing experience with Victra Verizon…read more From the beginning, I was repeatedly given inaccurate and misleading information about pricing and billing. Despite clear verbal assurances, my bills were consistently higher than what I was quoted and agreed to. These conversations were documented in writing and through recorded calls, yet the issue was never properly addressed. The store manager, Sergio, was involved throughout this process and was fully aware of the situation. Unfortunately, there was a continued lack of follow up, accountability, and resolution. After multiple attempts to resolve the issue, I transferred all of my accounts to T Mobile, who covered the payoff as part of the switch. I am now preparing a small claims case against Victra and escalating the matter to Verizon corporate due to what I believe are deceptive business practices. Based on my experience, I cannot recommend this location to anyone looking for transparency or honest billing.

ConectUS Wireless is a Verizon National Master Agent. They specialize in working with business…read morewireless accounts. They helped me get a discount on my wireless plans and found line on my account that were eligible for upgrades. I was able to do everything I needed without the hassle of a Verizon call center experience.

I had to give this store one star to post a review, but they don't deserve it!…read moreMy husband and I each got new phones (iPhone 8 Plus) at the Verizon store at 18471 Ventura Blvd, Tarzana CA in December. The color I wanted was not available, but the "manager" told me to accept the black phone and I would be put on a list to get the one I wanted "as soon as one comes in". Despite spending 2 1/2 hours in the store while the information from our old phones was (supposedly) transferred to the new phones, I got home to find that my address book, calendar info, and apps were not on the new phone. We returned to the store just before Christmas and were told that my replacement phone had not come in yet, but "your name is on the list to get one as soon as it gets here". The holidays came and went, and the phone wasn't uppermost on my mind. February 9th I went back to the store and a different "manager" told me that it was too late to do anything about it, and it was my fault for not returning the phone within 2 weeks of purchase. At no time did anyone ever mention a 2 week time frame before this. It seems like no-one in that store knows what they are doing - stay away!!!!

The best cell phone experience I have had in the last 10 years. I was dreading going in to a cell…read morephone store because Verizon stores always make me feel like they are selling me a used car. This was an eye opening experience. Erika was the most professional and respectful person I have dealt with in a long time. So glad we switched over... Thanks Erika for the the easy transition.

After a brutal 3 days of trying to leave ATT and unlock my phone, Erika at T-Mobile was a breath of…read morefresh air. Instead of deafening music, and a lone check-in computer, there was a calm, we-can-help-sit-right-here PERSON. Instead of being asked to slug it out with the menus, Erika took our phones and did everything -- with just an occasional sign-in or credit card from us. We literally just sat there. She did things that ATT would have told me to do. Done in 30 min or less. What a relief!

Excellent service, fair prices. Ordered parts arrived as stated and repair was quick and…read moreprofessional. I will definitely use this business again.

Very expensive My phone doesn't operate correctly since he…read morereplaced the glass Went back in and he showed no interest in the fact that my phone has issues do to his service Would not recommend

I just needed to get sand out of my charging port and he did the service free of charge for me! I…read morelove this business and will come back for any future needs

Walked in today asked how much it would cost to replace screen on 17 pro he goes to computer…read morewithout answer I'm like are you going to answer? He goes I'm looking depending on the screen. I'm leaving out of the country have insurance with Verizon just wanted it done today before I leave, he snaps after I inquire and says $449. I'm like 4 dollars? Lol Super overpriced homies straight up tripppppin . Apple charges less for same day service. What a joke this place is. Ended up getting it replaced for 200 bucks at a different spot. What a money grab. Who goes here?

I rarely do Yelp reviews unless an experience is over-the-top great! After several visits to this…read morelocation to look at new phones for my mom, we ordered one at this location and brought it in today to have it set up. The minute we entered the store, Steph cheerfully greeted us, sat my mom and I down and within minutes had my mom's new phone ready to be set up. Steph patiently walked my mom through every step, explaining everything that she was doing, and made sure to check on us while the data was transferring to the new phone. Steph was so patient, friendly, and incredibly knowledgeable. We returned shortly after to purchase a phone case. Steph saw me entering and immediately made her way over to me to make sure everything was ok and then went the extra mile to search their entire inventory for a case. It's RARE to find exceptional customer service like Steph provided us!

We had issues with our wireless connectivity, so we stopped by the Thousand Oaks AT&T location for…read morehelp. Melody (manager) provided Stephanie who identified the issue as outdated equipment. She provided alternative equipment, set it up with excellence and ease, and provided all at a comparative price to our current plan. They were both terrific, professional, and provided answers and solutions that were reasonable and immediately available. We highly recommend both this location and these professionals.