It would have been cool if they would have at least returned my phone calls/messages. I try and use…read morelocal businesses especially the ones that went to Algonac HS around the same time I did. I used to participate in row boat races in their huge pond in their yard in scouts. Can't get much more local than that. But not even a call back saying, "We're too busy", "not taking on new clients right now". Etc. Nothing! I realize the business was "gifted" from previous family members, so the client base is probably large & extremely well established, with the same customers for many decades. So they don't need my business. But IMO, a true mark of a good business is how they treat their customers when they DON'T have to scratch and claw for new business. How is your customer service when your company is at its peak? Oh well. like I said, I try and stay local, but sometimes you just have to look outside the area to get the customer service & professiomalism you need. It takes a lot for me to give a bad review. But I waited a long time! I took my rather large project to a plumbing company in Macomb County, someone actually answered the phone, I had an estimate that week and the work was started immediately after I signed the agreement. Now that's customer service!

if you need a trustworthy plumber.. this is your…read moreplumber-man! always willing to help and gets the job done

Phenomenal service from a very knowledgeable plumber!…read more We have been struggling with a backed up drain for a few months, and although my husband is no expert, he tried to unclog it himself, which worked in the past, but this time nothing worked and the problem got worse and worse. He finally called Roy one day, and he was over at our house in Lexington within a few minutes and fixed the problem all within the 1 hour lunch break that my husband was on. Roy is a true professional and so experienced. He started working as a plumber at a young age and is really amazing at his job! We really appreciate that he explained what he was doing and taught my husband a thing or two if this problem happened again. He also gave us a 6 month warranty. We absolutely love the high quality of service that Roy provided, and his pricing is very reasonable! There is no one else we would go to at this point!

Really nice couple . Felt totally at ease and also felt I was not being gouged 100% recommend them…read more. Roy is hilarious perhaps without even knowing which is awesome . Work was done quick and very neatly !! ( yes, Roy I saw u wipe the water up ) thank you so very much

I hired this company to check for a shower leak from a previous plumber's less than stellar work…read more Not only was I told there was nothing wrong (there was subsequently a very significant leak coming from the exact place I was questioning), I had to put everything back together. Now, I am out the money I had to pay ANOTHER plumber to fix the leak they said was not there. I have called this company 4 TIMES now and keep getting told they will take may information and get back to me. DO NOT RECOMMEND THIS COMPANY!!!

I scheduled an appointment and was given a window of 5 hours. 30 minutes after the end of the…read morewindow I got a call that no one would be coming and to call to reschedule. I called to reschedule and was given another window of time. If you have time to waste sitting at home all day this might be a company for you. You would think they would prioritize helping those you left waiting the day before. No respect for time