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    Nelson Brothers - Nelson Bros. Logo

    Nelson Brothers

    (111 reviews)

    I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

    I called them to get estimate on new water heater. The sales person came next day and did a look…read morearound and said we did not need tankless (uneconomic and no real need) and quoted a power vent gas heater without giving a model number or manufacturer name. I refused to e-sign till they specified in the quote the make and mode. I called them and the salesman told me they use Lochinvar and it would be the 50000 btu model. I look at the quote and it clearly said 40000 btu (no make or model)so I called and left a voicemail asking them to require with make and model on the quote. no response Till now

    CK Mechanical - hvac - Updated May 2026

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