Was told by the new service people that I needed brakes and rotors. Since the the old Stoner-Wade…read morestaff told me 6 months earlier I'd likely need brakes at inspection I wasn't surprised by the brakes, but rotors? After the huge the increase in service rates I just couldn't trust them and took the vehicle to another shop but didn't mention Susquehannas recommendations. Not only were the rotors fine, but the brakes were fine too. ( I don't on drive much.) So Susquehanna Ford is now your typical scumbag crappy car dealer, overcharging add recommending unneeded service. Avoid at all costs. Original review below: New owners - Price for service now 50% higher! For those who didn't know Stoner Wade was purchased by Susquehanna Dodge. I have been buying from and getting service from Stoner Wade for over 15 years, but Susquehanna Dodge ruined it before I could even give them a chance. I had heard Stoner changed owners so I expected higher service prices on my next visit. (The new owners will need money to pay back the buying the dealership, right?) But heavens above they're trying to make it all back in few weeks. Service rates, that's the hourly charge charge for service work, jumped from $90 per hour to $130! That almost a 50% increase. Then I found the main salespeople I've dealt with for years have left or are leaving. Both of the service people I spoke to were also leaving. How evil must the new owner be to drive out so many employees so soon? I used to rave about the quality of work, the caring nature of the staff and how reasonable pricing was (not cheap, reasonable.) Sadly the new owners have already decided to drive off the one thing that pays the bills, customers. Must be an accountant in charge now. A sad and terrible loss for all their customers and for Quarryville/Lancaster.

So I have been a loyal customer since the dealership changed from Stoner Wade. I have my F150 and…read morewife's Explorer serviced there. Today, I took my truck in for a state inspection. The service manager came out and told me I needed rear brake pads for it to pass. I teach engine technology at a technical college high school and was a ASE master technician in the past, which gives me a little bit of car knowledge. Anyway, I told him to go ahead and replace the pads, thinking the cost would be, worst case 3-4 hundred. He came right back out and told me it would be $661.00. Told him not to do it, I would and bring the truck back. I know dealerships make their money in the shop and I expect them to make a fair profit on every repair, but I'm sorry, that price was just not right or fair. No way you can ever convince me it is. I drove straight to CarQuest. and bought the rear pads for $28.00 went to the school and replaced them in less than forty minutes, after which I went straight back to the dealer. I was then hit with a re-inspection fee of $47.00 to have them just look at the rear brakes which would take but a few minutes. I could see that fee if I came back at a later date, but the same day and already a loyal customer. Well, I hope the $47.00 dollars was worth losing a loyal customer. Loyal customer meaning a customer you can TRUST who keeps coming back and spending their hard earned money at your business. What about being able to TRUST the dealership??? That TRUST was broken today.

Made time to fix a flat for me when two others shop wouldn't. Prices are reasonable. Just a lack of…read morewarmth from the employees in the waiting area

Cost for same tires and alignment was $100+ more than the Ford dealership. ?????????????????read more

Had a Breakdown again in Lancaster, PA back in May 6 2015, called this company road service and…read morefound out they sub the repair to other companies... A truck showed up that was a pickup no name nothing just a truck. Told road service don't want you to work on my truck, Called my dispatcher for other repair service numbers.

Visiting Lancaster from NYC. We had some car issues. Called Sammy who took care of us the next day…read more Came to where we were staying. Couldn't have been happier with the service. Thanks Sammy!

Sammy is a highly qualified mechanic and, very importantly, a trustworthy technician and…read morebusinessman. I contacted him due to a "check engine" light which had me concerned; I found Mission Mobile Mechanics under "best mechanics in my area," and although his business was closed as it was late Saturday afternoon he arranged for me to go to his business and met me there and resolved my problem. I can't imagine around who would do that for an unknown customer. Being from out-of-state, I have found a highly qualified, honest mechanic I can go to without having to get robbed by the local dealership. Thanks, Sammy!

The service in the secretary department is absolutely horrible , there is no communication you have…read moreto be the one to make the calls , and when you do you get messages on your phone I'm just the b$$$$ behind the desk not the mechanic , not a professional way to treat the customer.I'm just gonna let this sit right here . Because there's other things that could be said but I will let others find out like we have. Once and done !!!!

We had a flat tire while on vacation. Beaver Valley Auto Service was recommended to us as a fair,…read morehelpful business. We took the tire to Bill in the morning and even though he was busy he fit us in the schedule. The work was done when it was promised. They were kind and understood our need for a car on vacation.