flawless, good experience, honest people ended up with 25…read moreSierra Dinali nice clean car

Arrogant and downright disrespectful. Drove two hours to this place to be treated like crap. The…read moreolder sales manager needs fired for the way he acts. What a shame for the beautiful trucks and facility they have, just to have the attitude chase right back out the door. Genuinely came excited to check this truck out and make a deal, left frustrated and annoyed.

So honest, kind and helpful. We needed a wheelchair van for our daughter and this Dealership made…read moresure that the used van was in perfect condition. I highly recommend this dealership. Thank you. In a world of crooked business FOUR WAY stands out shining bright with honesty and integrity.

We threw a timing belt on a trip through PA, and found this place through a series of…read morerecommendations. They quoted me $550-$650 for the timing belt + water pump, with the caveat that because the belt went while we were moving we might also need a valve job, which would be $900. The valves did end up needing doing, and we left for $1,450. But not only did they do the belt / pump / valves for the lower end of their estimate, they also replaced all the plugs and did a mini tune up. No charge. And then we realized a day later that there was a little sticker in the upper corner of our windshield - they'd snuck in an oil change as well. They even put the higher mileage stuff in there for us. So cool. Great service, and everyone was super friendly and helpful. Highly recommended.

Best place to buy a Volkwagen! Or any car, for that matter! John was a pleasure to work with. He…read moregave us a fair value on our trade-in, worked with our lender (we came in all ready approved), and we got the best deal on a beautiful car! All the vehicles on their lot are clearly taken care of - top notch choices! We drove 2 hours to buy our Jetta SportsWagen from the Hubers and we would do it again in a heartbeat. We've already recommended them to several people. Can't say enough good things about this dealer!

Great car, great company. After spotting the car I wanted on the website I rang and got thru to…read moresales department who from start to finish was professional and helpful. Great experience with this company and would definitely deal with them again! Thank you Car On Demand

From the owner: With years of experience in the automotive industry, our knowledgeable and friendly sales team is…read morecommitted to assisting you throughout your car-buying journey.

Based on the glowing review I'm about to give this dealership, you might think that I've been paid…read moremoney to write this review, or that I even work for the dealership. Nope and nope. This is just one honest and fair dealership! I located a Toyota Corolla LE on their website that I wanted and then spent a few emails negotiating the price with a salesperson, Jeff. In fact, he took care of everything on his day off. Now that's commitment! I drove to the dealership the following day where I took a test ride, inspected the car and signed papers. I had a rental car through Enterprise (my car had been recently totaled as the result of being T-boned), and I was able to return the car in their service department...they have an Enterprise on site! The process could not have gone more quickly and smoothly. It was a bit of a drive from the Philly suburbs to New Holland, but it was totally worth it. I definitely recommend this dealership!

This is a general service center that services Ford, Ram, Dodge, Isuzu, etc. I walked into a crap…read moreshow after finding no place to park. I scheduled my service online, however the check in process was overly complicated. this place was packed. it took forever, 4 hours to get my car in and inspected. next time I am going to a REAL Toyota Service Center instead of some half rate hack center. Stop misleading people, not Toyota specific.

I had a great experience at New Holland Ford. 500+ miles…read moreinto a 700 mile road trip my Mustang Mach-E had an issue charging. New Holland Ford was just within range before I would have run out of juice. Luckily, they were able to work me into their schedule. Nathan and all of the staff that I met were very helpful/friendly, got me checked in and took the car for Ryan, the EV technician, to diagnose. Ryan was able to clear the fault in the electronics/software and Nathan took the car over to the Level 3 charger. A bit over 2 hours after walking into the service department I was back on the road and made it to the wedding, not mine, with a couple hours to spare. So grateful to Nathan, Ryan and the rest of the team at New Holland Ford for resolving what was for me a bit of a stressful situation.

BEWARE OF THIS SERVICE SHOP - Brought my Ford Transit Connect to them Tuesday night 08/26 for two…read morediagnosis reports. One for the trunk ajar light that pops up every time you turn the car on, and the other for a clicking noise when turning the steering wheel more than 3/4 turn to the right. I told them very clearly I drove the car for 1500+ miles with the clicking noise and just wanted a diagnosis, and needed the car on Saturday. They said this was able to be done so I gave them the car. I get a voicemail on Wednesday saying they highly recommend that my struts get replaced but sadly they couldn't replicate the trunk ajar problem. This was fine with me - so I ordered two front struts same day and planned on picking the van up Friday evening after I was done work. Friday comes and I arrive to pick my car up. I pay the $120 diagnosis fee and read through the packet upon seeing pictures of my strut tower completely detached from my top hat on my front passenger side. Apparently in the diagnosis test in which they fully extend the spring, it popped out... Although I don't agree that you needed to do this to diagnose the problem - I suppose I understand. My problem lays in the fact that the communication is absolutely awful and I was never told that my car was un-drivable for my events I clearly stated I needed the van for on Saturday. When asked, the 3 staff members in the showroom were clueless as to what to do and said I would be contacted today. Coincidentally enough, when I went to get in the car on Friday when picking it up, the trunk ajar light popped up right away ... The one they told me they couldn't replicate. Until this dealer/service center makes this situation right, I will leave this review here. Stay away from this unprofessional service center and dealership with lazy techs who can't visually inspect a strut tower or plug a computer into the ecu to read a sensor. They will rip you off. (Wanted $1200 to fix strut towers and alignment)

I recently saw an Instagram post for @nhautogroup. It was one of an informative series walking you…read morestep by step through the car buying process. I recommend everyone check it out! Their account also has a great post with detailed information on EVs and the changes coming with rebates - it matters when you take delivery, not the purchase date, on whether you will qualify for the phased-out rebates. A few years ago, we were looking to buy a Yukon Denali. The sales staff at New Holland were knowledgeable, fair, and dedicated to making the buying process as easy as possible. The management here is committed to the best prices and service. They are great to deal with if you are in the buying process.

New Holland Auto Group offers impeccable customer service, a warm and friendly environment, and…read moretrusted professionals to help you find the perfect vehicle for your needs. Highly recommend!

We recently purchased a used vehicle from John Sauder Chevrolet of New Holland and had a fantastic…read moreexperience. The customer service was excellent. Would highly recommend.

Bought a 2017 GMC Canyon from here at the end of September 2021. I've had it back to the…read moredealership twice for a stuttering feel as I drive as well as hard shifting around first and second gear. The first time I was told they couldn't duplicate it. I had to schedule a drive along. I went for a drive test with a technician and they felt it as we were driving a few times. Right away he said that feels like the issue many have with the torque converter and moisture so he would change the fluids while it was back for an oil change. He couldn't feel the shifting issue which is understandable bc it wasn't happening there but the stutter was. The service counter rep came out and said they couldn't duplicate it so there was nothing to be done. It is the way the 8speed feels. I have spoken with many other gmc truck owners and they do not feel that in their vehicles. This truck had the torque converter replaced in August (mind you my sales person didn't tell me about this when I was looking at the vehicle). I have also spoken with the manager about my concerns and I was given an attitude and told its just the way the 8speed feels. I felt like I was being spoken down to and like I was some clueless woman. I've driven enough vehicles all different brands and I've done enough research to know something is not right with this vehicle. I don't want to hear them say they understand where my frustration is coming from for the 20th time. You don't. This is no small purchase. You withheld information about the vehicle, sold it to me with an out of date oil change and are speaking to me like a clueless woman. To be told from the tech he felt exactly what I was feeeling as driving and then someone to come out and say he didn't....seems a little shady like the manager just doesn't want to put in the hours to try to fix this issue... Not happy and I want to know how you are going to fix the issue with this vehicle ASAP.

During the first week of JUL2024, my 19-year-old son discovered Sterling Motorcar had a 2017 Volvo…read moreS60 listed on their website. My son loved this car and had been saving his money to purchase a car. During the second week of July, my son called Sterling a couple times expressing interest in the car. My son asked the dealership if we could take the car to a local mechanic on Saturday 13JUL2024. The employee said that wasn't a problem. My son told the employee we would be driving 4 hours to the dealership that Saturday, 13JUL, specifically to see this car. At 8:00am, on Saturday 13JUL2024, my son and I headed out on the 4-hour drive to Sterling Motorcar. We arrived at the dealership at noon. We met with an employee, explained why we were there and asked if we could look at the 2017 Volvo S60. After walking around the car, we went back inside and asked if we could take the car on a test drive and have our mechanic look at the car. The employee said yes. We arrived at our local mechanic around 12:45-1:00pm. The mechanic began his inspection, and after about 30 minutes he said he needed to show us some error codes on the car. Our mechanic showed us approximately 12 different error codes, some were battery related, others were not. Our mechanic also noted the front rotors needed to be replaced. Our mechanic said it was possible the error codes were not cleared, and with the car sitting for an extended amount of time, it's possible the car never had a chance to reset. Our mechanic advised us to drive the car on the freeway for a while and see if the codes would reset. Our mechanic gave us a scanner to use for our test drive. My son and I headed out and drove all over town, on the freeway, etc. After an hour of driving, the scanner said the codes were still there. My son was devastated but felt we could speak with the dealership and see if we could negotiate during the sale. My son really liked this car. We drove back to the dealership and sat down with an employee. As I began describing the issues with the car, another employee interrupted our conversation to ask if we were talking about the Volvo. I said yes. He stated the owner of the dealership had sold the car. I was bewildered. My son asked if they would reconsider, but the employee said no, the car had been sold. I asked how was it possible to sell a car while it was on a test drive with another customer? I answered my own question my stating what they had done was a, "b**ch move." One of the employees started laughing. I then made another snide remark by mentioning their reviews seemed to be accurate about selling cars out from underneath people. I was absolutely furious with Sterling Motorcar's lack of morals. It is clear these issues stem from the top as employees tend to mimic their leadership. How does someone sell a car while it is out on a test drive with another customer? Granted there probably isn't a law forbidding a dealership to practice such deplorable behavior, but clearly this dealership is unethical. A man is only as good as their word, and clearly, Sterling Motorcar has shown their word is useless. A company cannot sustain its business when they treat customers with such blatant disregard and immoral turpitude. It is clear, based on numerous customer reviews over numerous websites, Sterling's customer service and questionable ethics are not up to par. Additionally, as I read the complaints on multiple websites, this company has been lacking for an extended period of time. Clearly, something needs to change. According to Francis (2017): Good customer service keeps customers coming back. Bad customer service keeps customers away. It is important that a business have effective and pro-active customer service personnel and a good policy. Keeping customers happy and getting them to tell others about the great service they received, will propel a business forward, whereas a company's lackluster customer service policy will damage the reputation of the company in several ways. Ultimately, bad customer service can cause the closure of a business. Obviously, Sterling Motorcar will survive without my family's business, however, this company will not sustain longevity if all customers are left unsatisfied and constantly questioning its ethics and morals. Reference: Francis, K. A. (2017, November 21). How lack of customer service can impact a business. Small Business - Chron.com. https://smallbusiness.chron.com/lack-customer-service-can-impact-business-2088.html

Honestly, we recently got a solid car for a reasonable price. Bruce was helpful and not pushy…read more The team was upfront about the items they knew about and when my mechanic found something more (it was minor) then team volunteered to correct this mechanical item. This was my second car purchase from Sterling. This is my go to place for a solid used car. Friends, we're buying used cars here. Some of the poor reviews I read here seem to come from people who *appear* to have unreasonable expectations about what this transaction is about.