Friendly insurance agents - have variety of prices but back office can be disjoint.....read more

Lindsey, company president is very easy to work with. He also has an excellent support staff who…read moreanswered all of my questions. They are quick to respond to emails and provide great customer support.

Borelli Ins. is by far the best agency I have ever delt with! They are friendly, efficent and very…read moreinformative. Dealing with them is so much easier and plesant than dealing with another big company that has zero personal relationship with you.

We were not satisfied with the response time and informaiton with this company. In our opinion,…read morethey were not very service oriented and just want to not be bothered when we needed something.

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

courteous, knowledgeable, and very responsive. They helped me get car insurance really quick.read more

I would give ZERO STARS IF I COULD. These people are the rudest people I have ever dealt with! I…read moreneeded insurance and they were just so rude and didn't want to help from the very beginning for no reason whatsoever. I can't even explain why. I was very friendly and the two ladies that talked to me were extremely rude. They came off very entitled and ungrateful of new business. Take your business elsewhere

I have ALL of my insurance with WIC and I would never consider going anywhere else. Derek is my…read moreagent, and he is extremely knowledgeable, unbelievably helpful, and so personable. He makes the time to get to know you personally, and he takes incredible care and pride in his work. Before I found him, which was through a referral from someone else who raved about him, I barely had any interaction at all with my agent (different agency). I know it's possible to obtain insurance without an agent, but I would never do it. There is something to be said for the ability to pick up the phone and call an actual person - especially one that knows you -- in a moment of need, and when the guy on the other end of the phone is Derek, problems or issues become easy fixes every time. WIC treats clients like businesses used to - as people, not numbers. I wish everyone I dealt with was this way!

My family has been insured with WIC Insurance for more than 20 years. They have agents who have…read morebeen there more than 20 years and are experts. WIC is an independent agency which means they have more than one insurance company to choose from and can pick the best company with the lowest rate for your homeowners or auto insurance. When you need insurance, go visit WIC INSURANCE.

I contacted my agent Chelsea several weeks before my condo policy expired to shop around for…read morequotes. It took several calls and voicemails to initially get in touch with her and then once we finally got in touch, she told me she needed a few days to seek out quotes. I followed up a few days later and she said she was awaiting quotes and then I never heard from her again despite numerous follow up calls and emails on my part. Incredibly disappointing service and I intend to move my policy elsewhere.

I've been a loyal customer since 1997 best staff, best service. Have not had an issue in the last…read more27 years, don't expect that to change.I would like to specifically recognize Melissa Davenport as a fantastic woman, who always gets the job done.

I've had this same company for my car insurance for the past 10+ years, as long as I've been…read moredriving! Jackie Norton is incredibly helpful and easy to talk to, she's previously insured my whole family and has really gone the extra mile for us over the span of our relationship. I highly recommend her as an agent.

Agency Owner and Agent Jacqueline is very experienced knowledgeable and professional. A+read more

I had the best experience today and am glad I came back as I used to be a customer in brookline…read moreyears ago! She went out of her way to make sure everything was in order for my new policies, I will be bringing all of my business here finally back to real customer service thank you Christine!