No one wants to have to call or visit an insurance company. Generally it's hard to understand what…read morethey're talking about, and you're probably not there for a fun reason. I have been insured through A Affordable for about 5 years now. Recently I had a policy cancelled due to nonpayment. I'm not a slacker, I just have a crazy schedule and I missed it. Anyway after dealing with the first part and discovering I needed to sign up with a different insurance company (remember, A Affordable is an AGENCY), I received a call from an employee named Rich M. He actually reached out to me via email, too, so I had the number right in front of me. First thing off the bat was that his hours were great for working people. Not sure if all the agents do this but he was scheduled until 8. So great for me! I called him back on the direct line he had provided and he picked up right away. No phone tree or operators. I had a lot of questions still about why my original policy was canceled. He took the time to look into what had happened, even though I was calling him for a completely different task far down the line. He explained everything to me in a way I could understand before he moved on to signing me up for a new policy. He went ahead, put me on hold and got quotes from the companies A Affordable works with. He came back with the lowest quote, which had nearly doubled from my last policy. Obviously, I was pissed. But, this was not Rich's fault, or A Affordable's fault, or the insurance company's fault. I was the one who had messed up, and now because of the lapse in insurance, my rate was much higher. Rich explained all of that to me. He empathized with me, saying that the same thing had happened to him, and agreed that it sucked. He went through all the processes and explained what to bring to the DMV and what to do afterward. He emailed me electronic forms right then, so I could electronically sign them and send them back immediately. No waiting, no visits to the office. Tomorrow I will go to the DMV and it will be all set. So, even though what happened was shitty, Rich helped me out, didn't make me feel like he was judging me for missing a payment and not realizing for so long, and oddly made me feel better. It was all so convenient. Posting a review is the least I could do for a compassionate guy who made me feel a bit better on a bad day. Thanks Rich!

I had called about reinstating a policy had spoke with Kaitlyn who was quick to say i was eligible…read morefor a paid in full discount and super corgile when she was getting the sale foward. 3 Weeks letter i get a bill and commerece telling me my agent knows full well I was not qualified for a discount and get a bill in the mail. kaitlyn then gets super snippy saying you signed there is nothing we can do for you. But you also said rhere was a paid In full discount unethical and unproffessional and irresponsible. Cant wait for my year to be done so I do not half to Them again.

Why use a national insurance company when you can get the same rates and much better personalized…read moreservice at a local insurance agency like WT Flynn? These guys are friendly, trustworthy and professional. Give them a call.

From the owner: We are a full service insurance agency including auto, home, business, and contractors insurance…read more W. T. Flynn is family run and owned since 1955. As an independent Massachusetts insurance agency, we have the advantage to offer our clients the best insurance policy at the best price to meet their unique set of needs. At W.T. Flynn Insurance, our goal is to provide professional insurance sales and service to Massachusetts residents and businesses. Based in Framingham, our insurance agents want to make every interaction a positive experience for our customers. We proudly serve Natick, Ashland, Holliston, Hopkinton, Wayland, Sudbury, Framingham & surrounding areas.

I don't think this company even deserve 1 star period! They…read moreare very slow, passed information to 1000 employees, before someone can really respond, and then when the do, they never send you a quote. Very upsetting, unpleasant, and unprofessional.

Service is really bad. Need to get a refund from a cancelled policy for more than 3 months. Nobody…read morecan't help, nobody contacts you back.

2nd review is actually an update that will read since the initial review my wife gave me such a…read morehard time I decided to add that our 2 college kids and their vehicles insurance has been switched from another agency for choose not to name but I could misspell the agencies name also located in Grafton Mass as it's quite possible I may have been paying for insurance clearly not necessarily needed such as towing or a deductible amount nor informed of any savings each year for years of excellent driving, no infraction, AARP Triple A etc.etc. It's immature I'm sure that Godettte Insurance meant well With the $ savings now I may purchase a motorcycle and insure it w/Congress as a 2nd vehicle for my wife who rarely drives b/c it's a standard shift.

Highly recommend this firm for personalized service and unparalleled response to inquiries and…read moreissues. Fantastic firm!

EZchoice Insurance is by far the BEST Customer service-oriented Insurance company there is! My…read moreagent, Christina Trotto, goes above and beyond to be sure we get the best possible coverage and service. Christina even reminds me when I have tasks to complete to remain DMV compliant, etc I have used all the self-serve internet-based insurance, and I have gone back to having an actual human to speak to and help me navigate what we need. I HIGHLY recommend EZchoice, and I even more HIGHLY recommend Christina Trotto to be your agent! You will not be disappointed! I promise!

From the owner: Why EZChoice? We are an independent one-stop insurance shopping service with access to over 30…read morecarriers. We offer a variety of insurance products to ensure you'll be protected from the unique risks you face in life. We will get you the lowest premiums and more importantly the right coverage you need. Our extensive offering includes personal and commercial insurance: General Liability Insurance, Workers Compensation Insurance, Commercial Auto Insurance,Auto Insurance, Home Insurance, Renters Insurance, Landlord Insurance, Motorcycle Insurance, Recreational Insurance.

I have used Sudbury Insurance for 20 years. They always help me understand my policy and get me the…read morebest provider at lowest cost. Denisha specifically has always been really helpful. I highly recommend them.

I contacted my insurance agent to see about reducing my bill and Denisha Burris was so helpful in…read morehelping me she also gave me suggestions on how to further reduce my bill. I have been with sudbury insurance for over 20 years and never received such great customer service !Thank

Worst Agency Ever !!!! Never call back when you need them…read more So So So disappointed, Don't get close to that agency..

HORRIBLE! We moved to a different state and were told that we had to switch to a different…read moreinsurance. Jacob and his team provided misleading information and we ended up with a collection bill from Commerce Insurance (whose product they sell). We tried to get the full picture and additional information about the outstanding bill from Jacob - noone returned our calls, when we called Jacob and his son Avi were always "out for lunch". Their passive/aggressive secretary sent us personal derogatory emails - ridiculous. Emailed Jacob 3 times asking to get to the bottom of this - NONE were answered. We basically ended up footing a bill for 1/3 of our yearly premium for 1.5 month of coverage... Do yourself a favor and find a different insurance company in greater Boston area.

Fitts employs extremely rude insurance agents. Seriously unbelievable. Don't bother calling with…read moreeven a simple question. They will make you feel like you are bothering them, like you shouldn't have called, and will treat you like you are an idiot. Horrible company. Stay away!

If you're looking to get a call back from Linda don't hold your breath. 2 weeks is unexceptableread more