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    Congress Supply

    1.0 (2 reviews)

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    3 years ago

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    8 years ago

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    LL Flooring - Nashua

    LL Flooring - Nashua

    (24 reviews)

    Purchased engineered Hickory. It was a month late. There was no communication and I found out by…read morecalling them. They stated it was over purchased, yet never contacted me. After several phone calls promises not kept, I had to continue calling them after they were to contact me. They stated that they can do a search for the flooring and found some out of state. Again after several not returned calls I received a date for delivery. I informed them I wanted a discount and free delivery. They contacted the general manager and got me 1/2 off delivery. I lost much more money than this. I wasn't able to get my flooring in time for the contractor, so every contractor has to shift their schedules. The person at the store said to me, we waved the shipping cost of $600 for the out of state product. I informed him that they were responsible for that, having screwed up. Kind of lame for him to even state that. We called corporate who refused to compensate, asking for 10% off and free delivery. The company has no communication. The company tries to put it on the purchaser when they make a mistake. All the way to corporate is most unhelpful. You would take a business that almost went under like they did would treat their customers better. I've learned and will go elsewhere in the future.

    I went there this morning to pick up another box of my flooring that I short myself when ordering…read more I also had a problem with my receipt ( my fault) when I made my purchase last month and both gentlemen couldn't be so helpful on helping me straighten it out!! By the way the floor that I purchased last month... I Love!!!

    Hudson Lumber Company

    Hudson Lumber Company

    (2 reviews)

    I have used this company several times over the last two years. In my experience, they provide…read moreexcellent customer service and products. I have had many deliveries on time and within specific specifications (on back porch, next to driveway, etc.) every time.

    This place will never get one red hot cent from my company ever again after the experience I had…read moretoday. They screwed up my order showed up almost 2 hours past the time frame and they missed part of my order. When I questioned the driver about it he gave me attitude and at this point I was pretty pissed off because I was waiting for them to show so I could go take lunch and this jerk off gave me an attitude over it. I said listen I was just asking a question and he snarkily replied I was just answering! At this point I admittedly snapped and said you know what just don't, I did shout a bunch of curses at him as well when he started being a total jerk because I was pissed off at something and I was trying to tell him to stop so I wouldn't snap but the little prick wouldn't listen. So I got pissed off got in my car and drove down here and got the damn thing myself. If you guys can't do your job then I suppose I'll do it for you. Total piss poor customer service and the worst experience I have ever had from a lumber yard. I am truly disappointed because I figured this would be a great new source as a lumber yard but I will never use one of these locations ever again regardless of the town they are in they have permanently lost me as a customer and they can honestly go screw. When I called in initially to be like hey you know my time frame is almost up where's my delivery the woman who answered the phone acted like I was greatly inconveniencing her on a 2 minute and 30 second call. So sorry I interrupted you standing at the cash register playing with yourself all day, freaking please! If I manage this place I would be deeply ashamed and greatly pissed off at the behavior between my customer service reps, and the jerk who delivered my items. So much for professionalism!

    Congress Supply - buildingsupplies - Updated June 2026

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