Our stay was delightful, restful and allowed us to have a place to "crash" while visiting family!…read moreVery happy that is was near our family, places to shop and Nosh. Thank You BWLC

Just wanted to update on this trip. There were some issues I wanted to keep note of…read more In room 304, the room had green tea and regular tea option, but it did not have both caffeinated and decaffeinated options. For coffee both options were available, but why not the teas? Still, better options than hotels that currently only offer coffees in the rooms (they still have the coffee machine!). The heat pump did not have AC (the cool option would not even turn on). Instead, the machine would switch from heat to fan. In the morning, this made for a hot atmosphere after a shower. Additionally, the digit numbers on the display had numbers that were not full meaning I could not tell a difference between a 68 and a 69. The outlets, wall and on the lamp both did not work. The lamp itself did not work. The bathroom, the light flickers if left on for some time. The water pressure was also a bit odd. So the hot water has different levels of pressure and coming out of the faucet, while the cold water came out slower and with less pressure. This was apparent in both the sink and shower. All these are maintenance issues. Note to self: This hotel does not have the Travel Channel, but does have the History Channel and a good sports channel package with CBSSN, ESPNU, ESPN, ESPN2, ESPN U, FS1 and SEC networks.

For a quick overnight stop, totally worth it. Beds were comfy and it had the basics. Clean enough…read moreto not be a honey bun room (IYKYK) Would stop again. Plenty of room for a truck and trailer. $150 for a night which was a little on the expensive side for what we got but not many other options. Breakfast was sad and we decided not worth it.

The room was fine but the free breakfast was pathetic and poorly maintained. A sad assortment of…read morefood and ran out and not refilled.

My family and I have stayed here several times and we loved each and every time. Barry the owner…read moreand his family are the best people you will ever meet they go above and beyond to make sure your stay is enjoyable. The cabins have everything you need and the price is affordable. The only thing I always bring extra is pillows because I'm a pillow nut, love this place.

From the owner: We have Deluxe Hot Tub Cabins near Alligator II Marina on Lake Cumberland, Kentucky.read more

We (family of 3) spend one night here while visiting the area. I thought the room was good and…read morecost a fair price. The person working the front desk was very helpful and nice. I did have a little trouble finding the hotel. It's not on the main road, it's set back a few hundred feet, far enough that it's location is not obvious. You have to turn onto this little street that takes you to it. Other than that, the location was convenient to lots of restaurants and things and we enjoyed the pool. The pool was a bit small, and 3 ft deep at one end and 5 feet deep at the other, but it was inside, which was nice. There's towels you can use at the pool so you dont have to bring one from your room. Also, the parking lot was a bit wonky - dont know why its laid out the way it is. Overall though, I would recommend this place and would stay here again.

Me and my husband came here for a concert and stayed the night here. The check in process was very…read moreeasy and quick. The room was very clean and tidy. The bed is a little on the firm side. The pillows, their not feather, but they squish down, they are the only thing we don't like about this stay. I asked for three more to stack them on top of each other. Great breakfast. There is a small pool indoors but not a hot tub. They do have a fitness room.

So the reservation started off kind of shaky. I called and a gal picked up. I was able to tell her…read moreall the information to make it; however, when I asked for a confirmation, she was quick to respond that she was doing many things at once and that it would take time to send a confirmation email. Customer service wise, if you pick up the phone, you need to either put the guest on hold, while you finish what you are doing with another guest. Do not try to take a reservation and then state that "I cannot do this right now because I am doing too many things at once." It came off so rude. Anyway, I was able to get the confirmation, the email I requested never had shown up, and so i had to jot down the number from an individual who was already irritated. OMG, it is not my problem you were irritated because you were not trained well to prioritize workload! Coming from an hour and a half away, it is kind of important to feel secure that the hotel I am making a reservation at will book me and have a room available. I was a bit thrown... I travel here and I notice that the first Hampton Inn sign (turned perpendicular) to the entrance that serves two hotels (Holiday Inn, Aldi, and Hampton Inn) is a bit misplaced. I ended up in the Aldi's parking lot because it was in front of it. I end up coming inside and a guy takes my information and gets me the room keys. Everything smooth there. I then ask because I see on Google Reviews and on here, it is not stated very well; however, breakfast at this Hampton Inn is completely free. I know with some Hilton brand and Marriott brand hotels, one has to be on a member tier to be able to get it free. If not, they will have to pay full price. Luckily, this is not the case here. Just wanted to make that clear. The cable options in the room are amazing. Good t.v. guide with title of the show and alphabetically ranged (*note for myself, they have The Travel Channel). 126 channels in all! 04/16/2026 The breakfast was not bad. They had a variety of make your own (waffles and cinnamon buns) and then these black seed lemon tarts in the plastic display. The hot foods were breakfast cups (bread with egg used as spread), bacon strips (which were actually crispy and cooked well), and lemon potato wedges (I was not too fond of them). If one were to keep going, they would have all the cereals. Another big thing is the cut fruit. I was taking bowls of that. Probably the only time I actually care enough to get my fruit portion in. Comparing to a Quality Inn's breakfast, they definitely have Hampton Inn beat on the potato wedges. I wish Quality Inns would cook the bacon like this Hampton Inn had done, though. I feel like hotel breakfasts have pretty much the same ingredients, just done up more in Hiltons (Hampton Inn). Egg beater yellow (folded) eggs that may come scrambled at Quality Inn, will be liquified on the bread to make the cups. The potato wedges will be more cooked (not fried) and have lemon juice squeezed on them. The cut fruit may actually be cut by someone or bought from a store, pre cut, instead of a served in a Dole fruit cup (which is more preserved) and placed in a fridge. They do not give tea options in the rooms; however, I found that they had unique Cranberry tea (have not seen that in other hotels in Kentucky) along with Lemon Ginger. They also have herbal, black, green (I think) and earl grey.

Very solid Hampton inn. Front desk was very friendly. Gym is better than a lot of Hamptons,…read morebreakfast also better than a lot. Also a great outdoor pool area

Amazing place to visit. The falls are truly a wonder of nature. Very accessible and plenty to do…read morefor a short vacation. Lots of hiking opportunity. The pool is decent enough. Staff was friendly. We stayed in a cabin and they're alright. Some of the stuff inside is dated but seemed to be cleaned well enough for us and everything inside worked. Definitely worth checking out the falls. You will not regret it.

Cumberland Park is one of my favorite state parks to visit. We have visited twice and loved it both…read moretimes. The first visit we stayed during covid in December so it was just our group of 4 and one other couple staying in the resort. It was nice because it felt so private. We stayed in the resort rooms and we were surprised with how nice they are. Everything was clean. It was a bit small but we made it work. The second visit we stayed in their cabins and preferred it more. we got 2 bedrooms and each one had 2 beds so all of us slept comfortably. I loved that the cabin comes with a full kitchen and table so we spent our night playing board games. The park itself has so much to do. There are tons of hiking trails, horseback riding and even boat tours that take you up close to the waterfall. You have to go to the Moon bow at least once in your lifetime. It's when the moon hits the water at the right angle and you see a rainbow at night. It is a cool experience but it does get really crowded so you may want to come early. Cumberland Falls gave me unrealistic expectations for state parks because this what I feel like most state parks should be like.

This was a solid Hampton Inn. The beds were comfortable, things were clean and well cared for, and…read morethe staff was great. The breakfast and the evening meal were both nice touches. As Hampton Inns go, this was a very nice hotel.

We stayed at the Hampton Inn in London Kentucky. We paid twice the average hotel price in this…read morearea. We could have stayed in Lexington at the Tru hotel for half the cost. We appreciated the hotel providing the first floor for my disabled wife. We did NOT appreciate the 7am construction RIGHT outside our window and RIGHT in the blocked EV charging lot. I chose this hotel and paid extra specifically because there was an EV charger. This place only has two, and blocking one is not cool. Starting construction outside my room while I have a disability that doesn't handle that isn't cool (that's not cool at ANY hotel). The digger was also perilously close to my car. A minor complaint - there were supposed to be two water bottle in our room. There weren't. The room was SIXTY degrees. I have brand loyalty to a fault. Once you piss me off, I have no reason to trust you again. You pissed me off. And at twice the price. Oh Hampton Inn...I remember paying extra for you twenty years ago and feeling good about it. Not ever. Not ever again. I can't say this forcefully enough. I stay in a lot of hotels, and I like to support companies that do well. You have left this support. While I appreciate accommodating my wife's disability by putting us in the first floor, my own disability (and probably every other human) can't tolerate construction sounds at 7am just outside their windows. I'm embarrassed for this hotel. Gross. My family and I will use our money more selectively in the future.

First of all, they need to clean the shower see the picture below -the corners were cracked and…read moremoldy. The ice machine was broken I clearly asked for a first floor room when I made reservations because of a torn meniscus and I called the day of to remind them - when I got there, even though it was 3:30 in the afternoon, they said they were all reserved. Did not like this hotel at all would never stay there again and would not recommend

Just beautiful place. Workers were so nice and the man at the front desk was playing good music…read more The room was so nice and clean. I love the desk area it has lots of room. As for the downsides... the pool is dirty and the elevator is slow. This hotel is still great though and if I come around here again I'll definitely come here

Asked for the wifi password and it didn't work went back to ask if it was the only password looked…read moreat me angerly and said "that's the only password and turned around and left." Very rude management

so, i goto reserve a room in a 2 hotel town for tonight and monday…read more option 1: best western for $105 a night before some discounts i have. option 2: a local hotel that looked ok for $69 well, we've stayed in worse when we have had to, and it looked ok, and as long as its clean, sure, we dont need much. so, we get there and i check in. the guy tells me theres a $8.50 reservation fee. i said, um, no there isnt. he says yes its $8.50 reservation fee. he then explains that when people book online, the online co. charges a fee. i could hardly contain my laughter i then asked him if he had any idea how many hotels ive booked over the past 30 years, and 20 of them online. he said, no, i said, over 200 nights a year. i then asked him if he knew what a gold member of hotels.com is? he said no, i told him to look it up. i then explained that i know of every fee imaginable at hotels. and there is NO reservation fee. i then asked him if he knew exactly what that "reservation fee" was that he was referring to. i explained that it says RESORT fee, not reservation fee. he then argued the word i then asked him if he knew how to spell reservation? i told him it wasnt R.E.S.O.R.T. i asked where the tennis court, pool, sauna, workout room, beach and massage room was. he face was priceless anyway, i paid it (knowing the next call was going to be to hotels.com). i enter our room and i head straight to the ac and turn it on. i turn around and there he was, IN my room, w/out knocking, asking ti enter or anything, just walked in and proceeded to show me how the ac worked. WTF! he then said, oh, you got it on. i replied, um yea . see theres a dial on this 1980's ac that you turn it to low for some air and high for more air. he then showes me the temp dial and tells me that when you turn it to a high number it gets colder. i told him i was shocked that thats how that works. told him for 30 years i was so confused on how to work them finally, i told him that if he EVER come into my room uninvited or unannounced again, it could be dangerous he looked confused, then i think he got it. off to dinner we went. (one thing about me, PRINCIPLE means a lot). so, we decided to book our room at the best western and use one of our 50% off coupons. then, i proceeded to inform hotels.com about the fraud of the hotel and the resort fee for which there wasnt. they were not amused about that huh, go figure. anyway, safe and sound at the best western.

If you have no other option, you can stay here, but I expected much better from a Hampton Inn…read more The hospitality industry is all about making guests feel welcome. After all, hotels and motels refer to their customers as guests, and the front desk staff should reflect that attitude. When we arrived, the front desk employee was on the phone. He didn't even look up to acknowledge us or offer a simple greeting. Instead, we stood there waiting while he finished his conversation at his own pace before finally attending to us. The room itself was another disappointment. It felt very damp and had a musty, moldy smell. The bathroom had no exhaust fan, which likely contributed to the moisture problem. The bed linens and covers did not feel freshly washed or clean. Fortunately, I always travel with my own throw blanket and pillow, so I ended up using those instead. Overall, the stay was uncomfortable and the customer service fell short of what I expect from a hotel brand like Hampton Inn. I would not choose to stay here again unless there were no other available options

Great place! Newly renovated. Extremely polite and friendly staff. Place smells amazing. Rooms are…read morevery well put together. Great place to stay at. Plus the complimentary free hot breakfast and coffee are pretty good too.,