Had an appointment at this office for 12:00pm (noon) on Friday March 13, 2026. I arrived at 10:45…read more(traffic was lite on 55) to find no receptionist and no idea where the doctor was. Finally at 11:45, the doctor appeared for about two seconds escorting a patient out. He then disappeared into the back. Never said a word to me. I sat in the waiting room for almost another hour (until 12:40) and had still not spoken with ANYONE in the office. I walked to the back of the office around 12:45 and all the lights were off and the doctor was nowhere to be found. Customer service rating: Big fat "0". Need hearing service: LOOK ELSEWHERE!. RJB - Braceville

Thank you for your extraordinary service to me while I was in need of hearing services while I was…read moreattending a conference in Chicago. Dr. Emily was fantastic. Contacting my audiologist in suburban Philadelphia, then providing me with a loaner hearing aid while my hearing aids were being repaired, improved my quality of life while enjoying friends and professional colleagues during the conference. Thank you for your commitment to your profession and the persons you serve. Kathleen

Sometimes, you just have to write a positive review because a business deserves it and others need…read moreto be aware of life changing possibilities. Dr. Lisa Gumina, an audiologist and founder of Finer Hearing, made a house call and fit my family member with Widex Beyond hearing aids. I had to let others know that Dr. Lisa provides this extraordinary service. Moreover, she was kind and patient completely explaining everything in understandable language. Dr. Lisa surprised my family member with a follow up call checking on them and then discussed next follow up steps. She the journey not scary and broken down into small, realistic expectations and steps. She made sure to involve family to improve outcomes too always following HIPAA guidelines. She gave a beautiful gift that if communication and better understanding for someone with a severe, bilateral hearing loss. This person know hears the windshield wiper blade while I am driving and they are on the phone. They hear the clock ticking and ask if I heard that. That person attended Church that has a hearing loop and spent the entire mass smiling because they heard the sermon and songs. That was the best gift of all. Thank you Dr. Lisa for recommending Widex aids and all of their amazing TV and phone links too. Fun to even see a hearing aid finder if the aids are ever misplaced. Truly unbelievable technology. Thank you so much for sharing the gift of communication again so we can talk.

I have been a patient of Dr. Congdon for a couple years. Although I do not like to wear the…read morehearing aids, they are helpful. I believe Dr. Congdon's office visit was good and the exam was thorough.

I've been a patient of Dr. Congdon's for about four years. I've been very pleased with the care I…read morereceived. I would highly recommend her to my friends and family. I'll be headed there for my annual follow-up follow-up examination soon!

My Dad is so happy with the flexible and professional testing that was done. Jonathan is a…read morededicated and compassionate specialist. Highly recommend!

Jonathan is the best. Kind, sees you right away, pricing is very competitive. Really gives very…read morepersonalized service. I, for one, appreciate that. Highly recommend.

The Audiologist lady was great. Professional, and pleasant to deal with. Did not rush us. The front…read moreoffice receptionist was not very nice though. But that had no affect on my evaluation of this place. I have pretty crappy insurance but they accepted it. Very happy with their services. I used to go to a place called Clear Sounds, but this Americans for Better Hearing Foundation has far better service. Clean office, bright and modern. Highly recommended.

From the owner: ABHF is a nonprofit hearing healthcare organization with a team of Audiologists and Speech…read morePathologists who test hearing, fit hearing aids and conduct Auditory Therapy to improve the entire hearing system (Ears and Brain). Not only does better hearing improve communication and quality of life, but maintaining health hearing also reduces falls, loneliness and dementia. We serve low-income patients at our clinics throughout Chicagoland and through our mobile program at over 100 residential facilities.

I've been a satisfied patient at the Ear Institute of Chicago for over 10 years. I live in downtown…read moreChicago and have tried to find comparable care closer to home but I've been unable to find anyone who comes close to Jill Messina in skill, professionalism, and sensitivity. It's too bad that the other reviewer based her comments solely on office procedures. To my way of thinking, the most important thing is how the world sounds at the end of the programming.

Don't go here. First of all, they make you pay in advance. Then in order to get your hearing aid…read moreyou have to sign a waiver that allows them to get more money than the agreed upon contract with your insurance carrier. And if you don't sign the waiver, they won't submit your insurance claim. My original waiver was left blank and I was led to believe that I would be reimbursed for whatever the insurance said it was worth. Well, then my waiver was lost and they would not send my claim in unless I signed a waiver that was now filled in with 80% of maximum of $1000. Oh, did I mention that my claim was not submitted until I brought it to their attention nearly three months later? So the game changed over that time period. Feels like they were hoping I would forget about what I paid in advance and they would get to keep all of my money. Then not submitting unless I signed the now complete waiver? Seems like coercion to me. I've learned my lesson, NEVER pay in advance. NEVER sign a waiver. This is a scam and they will do whatever it takes to get more than the agreed upon contract. If I had knee surgery, I wouldn't have to pay more for the device than the agreed upon contract with insurance. They are taking advantage of people and the system. By the way, I've since looked them up and several people have sued. Stay far far away! They should be ashamed of how they do business! This is unethical.

I have been going to this Hearing center for two years. The team is pretty good. They try to…read moreaccommodate your schedule. I have found them very helpful. The reason for only 4 stars is the location. You must park in a garage about a half block away and walk to the building. If you are handicapped or have difficulty walking, this is not the place for you. I love the office manager Paige, she is top rate. In the past two years, I have seen two different audiologists, and the technicians keep changing. Of the three technicians I've seen, two were excellent.

This is the place to go if you have any hearing issues. The audiologist is knowledgeable, patient,…read moreand very insightful. The office manager is kind and super organized. I highly recommend.

Great service, great product (Starkey Hearing Aids). Tim went out of his way to bed sure everything…read morewas OK. Would recommend him to anyone.

From the owner: Hearing Lab provides comprehensive hearing healthcare services including consultations, tinnitus…read moretesting, ear cleaning, and hearing aid repairs. Our dedicated specialists ensure personalized care, addressing all your hearing needs with expertise and warmth. We offer advanced hearing aid technologies featuring rechargeable options, wireless connectivity, AI integration, and smartphone compatibility. Book a free, detailed hearing consultation effortlessly by calling or scheduling online. Experience compassionate care and cutting-edge solutions at Hearing Lab.

Adam Dell was so professional and friendly. I was having a difficult time with my hearing aids and…read morewas ready to return them. But Adam worked tirelessly to fix the problem. I now am enjoying my hearing aids and Adam is still available for me if there any other issues. I highly recommend them.

As usual, Adam took care of the replacement for one of my devices. Seamless and easy!read more