I needed my HVAC system replaced and upgraded to allow for better filtration and air cleaning in my home. I worked with about six or seven companies and decided on Killen Heating & Air Conditioning. Josh offered the best fit for my wants at the best price by far and wanted to work with me to see my project get done. His crew came out and were able to quietly remove my old system and keep the area clean. They got to work on installing the new system and kept me informed of all that they were doing. My dog was interested and they even reassured him and made friends. I'm truly happy that I chose this company - I'm looking forward to continuing business with them for the foreseeable future. They did a great job and befriended my family doing it. I definitely and highly recommend them for anyone with A/C issues! read more

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Called and left a voice mail recently. I also completed a request on their website. Very disappointed that I never received a response either way. I had my unit installed by them and was satisfied with the service, however, I guess I'm not a valued customer. read more

Our AC went out, my home protection plan never called me to set up an appointment. When I called Rob, he was available and got us up and running in just a couple hours for less than it would have cost me to pay for a service call technician. Great custom service as well as technical knowledge, I'll be a return custom for sure. read more

Professionals ! I'm so happy I called this company ! Brian was the nicest tech , knowledgeable and efficient. He setup the install ,completed by two very nice techs. Thank you for making things happen so quickly. I will never use another company for hvac services. read more

I called them around 8:15 pm when my heater went out and it was 20 degrees out. They came out and had my heater working by 9:30. Definitely recommend! read more

ac broke last Saturday Inside of our house temperature is over 90 so we got a hotel Sunday the technician called Monday morning and said he's outside but we put on paper he can enter our house with us not being there we pull up to the house nearly after 10 minutes and technician didn't never answer again nor call back the office couldn't even give us a time frame so we waited until Tuesday after noon the technician came and went he wasn't at my house for even 30 minutes he only drained the pipes to unit and told me to wait a couple hours and left and said have a good day and the ac still never came back on now they want me to put in another work order even tho they didn't fix shit at all last time read more

I purchased a new complete ax unit from them three years ago and to this day it has never worked properly. Every time the temp is above 100 degrees it decides to stop working. I've call this company many times to fix the issue but they have no idea what is wrong with it sending multiple technicians all with different ideas even charging me more money to spray my unit down with a hose because that was the guess of that particular technician. I've even called and spoke with the owner that you can only reach at 7 am because that is the only time he is in the office he said he would have someone out that day and no one even showed. I would not recommend for new install or service as they can't even fix a new unit they installed. read more

Always comes through in a time of service need. You can count on them even after hours and quickly.

I had another company come and look at my air conditioner. They said I had a slow leak and charged me for 6 lbs of Freon in my unit. They told me it's on the brink of breaking and I would need a new one soon. It quit working soon after the charge. I called Killeen Air for a second opinion and a serviceman named John came over late at night. He said my unit was over charged by 6lbs of Freon and it will cease my unit where I would have to purchase a new one. John had to recover 6lbs of Freon from my unit. He told me that my drain to my unit was clogged and had to be unclogged. He also did that. My unit has been working since. This happened to me at the beginning of August and now I am approaching 19 Sept. John also called the next day to check to see if my unit was still working. Very honest and customer oriented company! read more

I was told by Killen Heating & Air that my central A/C system could not be repaired and needed to be replaced and I was charged $175 for the bad news. My unit had freon leak and the tech did not even perform a pressure test to determine where the leak was. Two days later I was able to get "Dad's Thermostat" out to my house who performed a thorough analysis on the system and fixed the issue. read more

I called them yesterday all stressed because my AC went out, the receptionist was so nice and told me that they're will send someone out as soon as possible, they came the next day the young man named Rob he was so nice and helpful had my AC working within minutes, Thank you so much Rob. read more

We called on a Saturday morning and John and his "Assistant" (sorry Assistant, I forgot your name) made it to our home a little after noon. It took them about 10 minutes to figure out what they were going to do and our A/C was fixed in 30 minutes. They were polite and professional from the moment I called to the moment they left our home. Killeen Heating and Air Conditioning will be who we will be using for any issues and maintenance of our A/C. Thank you. read more

There are several highly-rated HVAC companies in Killeen, and I've used several of them, to include Killeen Heating and Air Conditioning on two occasions. When I purchased my home six years ago, I wanted to replace the older HVAC system. Not only did Killeen Heating and Air Conditioning have the lowest overall cost for what I was looking for, but they were able to do it in the quickest amount of time. They hauled away all of the old equipment and cleaned up after themselves. Fast forward six years, and I'm currently in the process of selling that home. The home inspector used by the prospective buyers found a couple deficiencies with the way some of the components of the HVAC system were installed (as well as several more issues that come naturally with age), and recommended that they be repaired immediately. I called Killeen Heating and Air Conditioning to explain to them both sets of deficiencies. They immediately sent a technician out to repair all work (including the issues that they were not at fault for), while only charging me for a service call fee. I appreciate their honesty and would use their services again. read more

I initially thought that I needed to have an entirely new wire run from the air handler to the thermostat in order to obtain the greatly sought after "C-Wire" for the WiFi thermostat I wanted to install. The gentleman who came out, an employee, instantly saw that I did not need all of that and had me hooked up in no time. That said, he did have to make a second trip because the first thermostat I provided turned out to be used and defective. He took care of it ALL for a such low price I was shocked. He even helped me get it connected to internet. Highly recommended! 5 stars! The only HVAC service I shall ever use in KTown for sure. read more

I was adding a new thermostat at my house and I somehow broke my furnace in the process. I called Killeen Heating and Air Conditioner and the service man called me we talked for about 2 minutes and he correctly diagnosed my problem. I ran over to Walmart got a fusible link and voila my heating and air conditioning system was back up and running. These guys are great they get all of my future business. read more

We are very pleased with the service from the very beings of our estimated request to putting in our brand new AC unit. The service was very fast and efficient with a professional and with a friendly smile. read more

We have used Killeen Heating & Air for nine years and am very pleased with their service. Their service people have all been helpful and very professional. read more

Fast and reliable service. Knew exactly what to check and what to do. Provided some tips. Reasonably priced.

Amazing customer service! Dependable, affordable, and knowledgeable. I recommend them to anyone looking for AC service and repair.

I have no idea how this company could be VOTED Best 2015 - their technicians have no ideas what they are doing and spend their entire time on phone with others looking for guidance and then at the end of a 4 1/2 hr span in one day say we dont know whats wrong with your system -after they supposidily fixed it a month prior... last month when they came it was another crueling 4hrs of him looking at this and that... the lady that answers the phone is so very nice so maybe they get it based on her...I cannot recommend this company to anyone read more

I have used Killeen HVAC several and have been satisfied with their service. They are hard to get in touch with during non business hours. Purchased an HVAC system from them and the price was reasonable. I would recommend them to anybody. read more