Never returned my request for a quote. Waited 3 days. Ended up doing business elsewhere.read more

My wife and I went with Dalene Flooring after having another tile company fall through by ghosting…read moreus completely. At Dalene, we worked with Anna who was amazing, making the process easy from start to finish. We were concerned because we needed the project done before January, however, they squeezed us in. Within 4 weeks of us going to the store we already had our tile installed and it looks amazing. We could not be more happy that we went with Dalene Flooring!

No doubt, Carl's Carpet One has one hell of a selection of flooring options, and the feel-good…read morebenefit of working with a local business. Arranging a quote is very straight forward, and their prices are certainly better than what you'll find if you were to work with a larger commercial flooring company like Home Depot, Empire or Lowes. However, with that potential discount comes a trade-off in quality of service. We had a carpet install job last year that went well enough, but the guys on the job managed to spill a can of black paint on carpet in a room that was not part of the job. No one admitted to the mistake, and actually seemed to suggest that it was just "like that" while they were there. To their credit, the foreman on call contracted a carpet cleaner who spent the better part of the day trying to clean up the paint. Needless to say, we have a nice black shadow on our carpet now, though I appreciated their attempts at cleaning up the accident. There was also a questionable carpet seam that was left, which also stands to this day. Generally, when you're seaming two separate sections of carpet between rooms, you line up the seam in the doorway - and more specifically, directly underneath the door - so that the transition seam is not visible while the door is shut. Apparently, because we didn't specifically point this out, they seamed the carpet about an inch outside of the doorway. Which looks great. Another issue we had with the install, is the excessive amount of carpet tacking that pokes through the carpet along the edges, and on the stairs. These are small nails that can puncture the flesh on your feet, and we experience this quite often. I mentioned this to the manager, and he politely explained that you just have to pound the nails down with a hammer. To their credit, he did make a trip out to follow up on this complaint, but I would expect the job to be done right the first time. You shouldn't have to walk on nails after a carpet install. The crew was nice enough, and the overall service experience was acceptable. They're very nice people, and despite my uninspired review, I would probably work with them again after highlighting my displeasure with past experiences.

Had our floors refinished and they came out beautifully! Could not be any happier! Worked with…read moreDavid who made sure everything went perfectly, and it did.

Job consisted of tiled bath floors, tiled master shower and kitchen backsplash. I agree with the…read moreother reviewer who said their craftmanship is amateurish. I would add that they're not respectful about anything that's already in the room. They chipped a brand new glass stovetop when installing the backsplash. Come on, how hard is it to cover delicate surfaces as part of the job? Already have one cracked bath tile after walking on the floor for a week. They slathered grout along the Schluter shower trim to the sheetrock which is now cracking. I had requested chalk. It's obvious that they must go through installers like dirty socks! Don't waste your time or money! Go to a small, privately owned tile/carpet shop with reputable installers.

Dalene came by the same week to review our floors and provided us a quote within a day. They had…read moregreat follow up and finished everything just in time for us to move in. They walked us through the whole process and timeline for how everything worked. The person who came by to take measurements also provided us with the right stain for the floors. We were very happy with the work they did for us! The only thing we were a little uneasy about was that we had to pay for everything up front, but in the end it worked out great!

I can't say enough good things about Dalene Flooring. My…read moresales rep was Connie who could not have been more helpful or patient is picking out a product. The man who came to my home to take the flooring dimensions was skilled, respectful and professional. My installers were Angel and Mason. Very professional installation and both were kind and courteous. Great attention to detail and responsive to all my questions.

I recently bought a new construction home and my builder, Boynton, unfortunately used Dalene for…read moreflooring. After the builder caused water damage to the kitchen and bedroom, Dalene came out to re-install wood in the affected areas. While the quality of the original work was good, the finish on the re-installed wood was awful. There were lap marks and visible streaks of filler smeared across many planks. At least it felt smooth. Aside from this, their "dustless sander" spewed dust all over the countertops, walls, etc. and I had to throw out a lot of items in my kitchen because I did not want to eat dust. Although this perhaps was to be expected, I was told ahead of time that plastic wouldn't be needed because they use a "dustless sander." I knew better for next time and bought and laid out plastic myself. They came out to assess and we decided to leave the bedroom as-is since I would be placing furniture over the areas where mistakes were made. In the kitchen, the issues were widespread, so they did the job a second time. Unfortunately, they applied two coats of Bona Traffic Go within about 1 to 2 hours of each other. I saw the label on the container. First, I paid for Bona Traiffic HD, which is more durable, yet they didn't use what I paid for. Second, Bona requires at least 3 hours between each coat, because the grain is raised after the first coat and, if the grain is still rising at the time the second coat is applied, it will end up rough and grainy. That's what happened. The smears of wood filler are gone but in place of that issue the floor is now rough and grainy, sandpaper-like in some areas, so I've only traded one issue for another. The builder reached out to them but they never returned. Even if they did, I'm not sure I would trust them to not mess it up further. They move 100 miles per hour; their only goal is to get out of there, not to do the job right.

Update on the refinishing that was promised: Not sure if…read morethere is some sort of misunderstanding? Steven, the owner stopped over to take a look at our floor, measure etc. I was a bit thrown off when he asked where he should send the estimate as our builder Elzear was 100% going to stand behind his worker that caused the damage and pay Dalene whatever the cost was. Not sure he understands it was Dalene that came up with the idea of waiting until the entire floors need a refinishing to take care of our punch list item (This should have been relayed to Elzear by Dalene so he would not be surprised years later since it was Dalene's proposition) I.e. The refinishing in front of our refrigerator that that was damaged when our builder installed it. We lived with the marred surface on our brand-new home only to have Dalene not come through on their what seemed to be reasonable, albeit now to be more of a delay tactic idea on waiting.

We had a fire in our Wethersfield home and needed a repair and floor refinishing in our kitchen. We…read moreworked with Richard Burton and we are thrilled with the results. Working with them was seamless. They arrived on time and were very neat and courteous. The results are amazing and the final invoice was less than the original quote. Thank you Dalene Flooring. Bob & Robin

We had hardwood floors refinished and other floors replaced with engineered hardwood, by Dalene…read more The sales person, Craig, and all the crews were very skilled, worked efficiently and were respectful of our property and pets. We're so happy we went with Dalene. Our downstairs looks fabulous!!!!! We highly recommend them for floors of perfection!

I WANTED to love this company. My husband and I moved to Enfield in October, and we really wanted…read moreour old Victorian style home to have a new stair runner. We had Empire do our back room (amazing customer service, fast, cost effective, and great installation crew), but they didn't have the style carpet we wanted for our stairs. Our rep, who recommended Dalene, pointed us in their direction. I originally emailed for a call back, but never received any contact. My husband and I went in to the store, chose a carpet sample, and our info was taken, with the promise we would receive a call by end of day (the installer was with another customer). We didn't receive a call back, so I called a week later. I was told they would call us back that day (my husband and I reiterated who we spoke to and the name we were provided) - we never received a call back. Over 2 weeks later, we still have the sample, have emailed and called on multiple occasions, and have never received a call back. We will go elsewhere. It's sad, because I love to support local business, and I understand the landscape and understaffing right now, but to never even receive a call, I'm done chasing this business. I'll spend my money elsewhere. Disappointed. I'd give 0 stars, not even 1.

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

Leslie and her team do amazing work. We got carpet for our new master bedroom, wood composite for…read moreour bathroom floor and tile for the shower. The installer was top notch!

A wonderful job done. The installer', Greg worked very hard for two days. Very professional. He…read morepatiently explained the process. I want to thank Michael for hooking up the gas. I am very happy with the vinyl floor.

If you're looking for reliable and professional contractors, then you've found them. Don't settle…read morewith subpar contractors that over charge you. These guys put in quality work and fixed my roof and my rotted siding and gave me a more than fair quote. Definitely recommended.

From the owner: Our main specialty is in roofing, decking, and framing. But, lucky for you we service many other…read moreareas as well; from landscaping, property maintenance, siding, all interior and exterior work. Do not hesitate to ask for a service.

Everyone at King Brothers was so helpful from the moment I walked in. From Amy helping me pick my…read moretile and even though I can't make up my mind (so patient) to Keith and his crew (sorry I can't remember everyone's name) who did an amazing job! It wasn't an easy job but each day they all had a smile on their face and Keith went above and beyond to make things right (past mistakes). I would recommend them. I knew each day when I left my house that it was in good hands. I seriously can't thank them enough!!

I had an excellent experience with King Brothers Decorating Service. Unexpectedly, my air…read moreconditioner had a slow leak, ruining all my laminate and tile floors. Keith came to my home and measured all the rooms. When I first went to the store, I was overwhelmed with the options. Keith set aside a selection of flooring based on his observations of my home. I couldn't be more pleased with both the selections, but also the installation. My home was left clean and neat, and the work was expedited. Should I have a need or opportunity for flooring, I will most definitely return to King Brothers Decorating Services.