Mary S. in Hamden, CT Jose and Ephraim of East Coast Flooring did an amazing job putting wall-to-wall luxury vinyl flooring in my condo/apartment. The showed up on time and were willing to work as long as they could the 1st day of a 2-day job. They were pleasant, helpful, neat and just all-around nice young men with an awesome work ethic! I wish I could have tipped them more. If you have them do a job for you, consider yourself extremely fortunate. They are the BEST! read more

They were contracted through Lowe's. It was a nightmare from the start. A two day project turned into a month-long project. To top it all off they damaged a water pipe installing trim boards. They told Lowe's it was a pre-existing issue. Before the floor install, they took a meter to check for moisture and there was none. If it was a pre-existing issue there would've been moisture present and they would not have installed the hardwood floor. I am out thousands of dollars for mold remediation and water damage all due to this negligent company. I still will need to spend thousands to repair the hardwood floor. AVOID THIS COMPANY at all costs. In contact with a lawyer to try and remedy this, but it will be months to resolve. read more

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This company is so Horrible. They do shotty work and they cancel the day install. So after I moved all My things for install they cancel by text message. this is who Lowes uses. So stay away from Lowes and east Coast flooring. It's been a nightmare !!!! read more

Never use Lowes or East Coast Flooring for a carpet installation!! I should have listened to reviews and used a local flooring company instead but figured I would give Lowe's a chance as I've been a loyal customer for years. Carpet was installed incorrectly and started coming up the next day, plus they installed a cheaper padding rather than what I paid for! Gilford Lowe's and installation support has horrible customer service, and keeps sending the installer back to my house without the materials to fix the issue. It has been a month now and we had to delay our move because the carpet still isn't installed correctly. They are refusing a refund or compensation and customer service literally recommended I pursue a credit card chargeback rather than helping or getting a manager to assist. Please do yourself a favor and use any other carpet installation company!! read more

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I scheduled a whole house carpet measure from Lowes. Their availability was two weeks out with a 4 hour window. I rearranged my schedule to accommodate this. The day of I hadn't heard anything so I called and they confirmed the appointment was on within the 4 hour window. Shortly thereafter, the technician called and said he was delayed and had to reschedule. That's very poor customer service and complete disregard for people's time - especially since it was scheduled two weeks in advances. There are many other options out there for this type of service - choose wisely. read more

Excellent experience with these folks installing carpeting that I purchased from Lowe's. Shortly after my purchase I started getting texts which I appreciated. I bought the carpeting 6/13/24 and they received the carpeting from manufacturer on 6/19 and came to install 6/20/24 1 week after purchase (we were in a rush) so bonus points right there! They called on their way, arrived early and there were 4 in the crew (I think all family). They were great! Friendly, efficient, quick, great work and excellent cleanup. So very happy with these installers would use them again in a heartbeat! This was final step in condo update and know it's fresh and ready to sell. read more

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Poor install quality, then when they need to come back to fix their install mistakes they don't show up. I would not recommend them to my enemies. read more

Purchased carpet through Lowes, great experience and great price, excellent communication, very friendly and helpful installers, pros all the way. read more

Pretty terrible company to deal with. Really quick to take my money. Used a as a Lowe's installer. Installed the correct floor but left gaping holes against walls and exposed nails amd could t even open the front door without damaging the new floor. Dripped leveler thru to my basement, ruined and damaged multiple items and barely attempted a clean up. Took 5 days to do this crap job when told it would be 2. 4 months later, finally had floors scheduled for repair. Installer gets here to repair and sees floors, realizes must be completely removed and replaced after ECF had come to inspect previously. 2 day max job now becomes 4 day job. Floor is much better, can at least open my door and have finished edges, but trim pieces are wrong and left pink sealant all over trim pieces and walls. Have stopped replying to emails or calls after being handed off to multiple people including Trish, Vai, Mike and now Dan. Still waiting on fixing of trim pieces and walls, not to mention replacing the things they destroyed in my basement or cleaning of the walls and ceiling coated in leveler. Not to mention that I have 5 extra days worth of rental property stay because a flooring company can't figure out how long is needed on a job. 0/5 stars if I could rate. read more

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We purchased luxury vinyl plank flooring for a large job....kitchen, dining area and living room. 550 square feet. Many of the estimates we got said they would simply lay LVP flooring over our linoleum kitchen and dining floors and "slope" the floor into the living room, which was 1/4 inch lower due to the subfloor under the linoleum. East Coast flooring sent Wilmer and his partner to do the job. They ripped up all the linoleum and the 1/4" particle board under it so the floors would be even. They worked ALL DAY to do the job right. Amazing craftsmanship and attention to detail. Their trim job around our fireplace was AMAZING. PERFECT. I do most jobs myself, but I'm super glad I paid for this install. Worth every penny. Wilmer is an incredibly hard worker and made sure everything was perfect. Thank you, East Coast Flooring, for sending the best guys for the job! read more

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East Coast Flooring is incredible. Thank you for job well done Galvez and team. My floors look amazing. Installation was crisp and clean. Sub floors was installed to give my floors that extra perfection. ECF and Marco Galvez is a prime example of getting the job done right. read more

They canceled on me last minute because someone called in sick. The guys that came the next week were fantastic. The quality work was fantastic. All in all, they're fine. They're a labor broker essentially, I don't think they have their own installers. To be fair I live in Northern Maine, it's a hike from anywhere really. read more

We bought our tile at Lowes and they use East Coast Flooring to do their installations. Everything went very smoothly on the date scheduled and right on time Dave showed up to do the bathroom tile job. He was polite and worked hard and efficiently. The job was done exactly when they said it would be and the price was amazing! I had a local tile guy quote on the job and it was literally double what Lowes charged me using east Coast Flooring. So they saved me $1,500.00 and did a great job! Highly recommended. read more

This was the worst & unacceptable experience I've ever went through. Lowe's is switching to a different flooring installation company because of it. Today (July 8th) ECF left me hanging from 8:30 am- 6:00pm& I had to constantly follow up to see what was going on. They told me the truck broke down& had to be serviced & I could expect delivery & installation from 1-3 & 2-4pm. I didn't hear anything by 3:45& called a few times already & was told a second crew would pickup my carpet & arrive between 5-6pm. In that same breath, I was asked if I'd allow them to install the carpeting up till 8 pm! I firmly declined & was told okay we won't mess around anymore! I was angry & baffled now. When Hernan showed up finally& alone; he was insulting & rude& claimed he couldn't do the job! He said nailing into the tile would release asbestos ( toxic gas)into the air& that the closet doors had to be shaved down. I informed him that I wasn't made aware of this when the measurements were taken. So, how should I know. I don't install carpeting! Hernan also said I didn't need the carpet pad that I paid for. He stated that he'd have to glue the pad onto the floor too. I was apprehensive w/this odd interaction & he decided to call his boss. Hernan then made me check the carpeting out& it looked subpar to what I ordered& paid for! I was sick & tired of waiting for him on the phone. So, I looked at him& said " I'm Done!" I'm canceling everything & walked into the house& locked the door& he drove away! It gets better when I get my full refund at Lowe's in Lowell. They're very apologetic & ask if I'd reconsider because they'll send someone else out for the installation. But, I refuse adamantly to the manager of Flooring& am told this is why we are no longer going to use them because they are not dependable! Buyer Beware of East Coast Flooring: A very unprofessional & poor excuse for a flooring company based out of Waterbury, CT! They must be known for giving people the runaround!!!!!! read more

They called me right after my carpet came in from Lowe's and they installed it same week Rich and Marco were very polite and professional they answered a few concerns we had about the flooring before they laid down the pad and carpet. Job came out beautifully. I would recommend them they did a great job. I had read some bad reviews about this company before they came so I was a little leery but seeing the professional way they did the job I was very satisfied. They did a great job. My guest room looks amazing. Very happy. read more

My husband and I had mixed feelings about Lowes for our Carpeting. Best move we made. Yonas from East Coast Flooring installed our carpeting and we cannot say enough about him. He answered any questions we had before our install and during. What an asset to East Coast Flooring. We would like to say to East Coast Flooring Yonas is a keeper! read more

Called this company multiple times for a simple door installation and they never got back to me after multiple attempts of trying to set up an appointment, I even left a voicemail with the manager and they still have not gotten back to me yet. Lowes needs to use a different contractor because these guys are terrible from what I hear, I don't even want to know what's going to happen when they attempt to do the job, I will go elsewhere. read more

This company is terrible. The management team is rude. They messed up my scheduled install multiple times. After they made multiple mistakes I had to wait weeks for them to fix the issues. Lowe's was also not happy with them and gave me a significant refund. read more

Vinyl flooring install on a new installation failed when underlay plywood lifted. They repaired it then another larger section lifted. Communication via LOWES resulted in both companies walking away calling the warranty period expired (by one month) even though this was an ongoing issue. NOT RECOMMENDED----POOR CUSTOMER SERVICE. I am a licensed contractor. This is deplorable handling of poor workmanship. read more

I had my den done with laminate flooring. The work was done promptly and the price was reasonable. They spent the time to show me the difference between real wood and laminate. For what I needed, the laminate made more sense. My dog would have scratched the hell out of the real wood flooring, and the sun comes into the room with a vengeance and would have weathered the floor. The laminate floor didn't have any of these problems. Thank you for taking the time. read more

East Coast flooring does a lot of work for Lowe's stores. The ordering process went well and East Coast did send someone to measure prior to our placing the order. They provided the figures to Lowe's in Southington. When the product arrived at Lowe's, a worker from East Coast picked it up and delivered it to our house in Prospect. He also opened every box and brought every single item upstairs, where we were told the wood had to cure for several days. On the appointed day, a group of men from a flooring Co. in Manchester showed up to do the installing. I suspect East Coast was using Sub-contractors to complete this job. The men worked very hard and the Bamboo floor is beautiful. The installers did a great job. We want to note that the area (2 rooms) we wanted to cover was the size of two average size bedrooms. What we are not happy with, is the incredible amount of product that was left over. Lowe's will not take back the wood and molding if the boxes were opened. We were left with 27 - 6 foot boards for a total of 162 feet of wood. That's enough to cover a baby's room or a fairly large size laundry room. We were also left with many feet of molding. How can you be that much off when measuring? We don't mind a few left over boards but 27 - 6 foot boards. Because of the mistake in measuring, this project cost us a lot more then it should have. read more

Worst experience ever! Calls always go to an answering machine when trying to schedule! After almost two weeks of calling daily I canceled the purchase and requested my money back. read more