We had a great experience, our sales associate was very friendly. She worked with her lead…read moreassociate and helped us to find a good mattress match. They listened well to our needs. They offered us options within our budget. We needed a new frame and she was able to help us select a good option. The delivery was the next day. The young men arrived promptly, they were careful removing the old bed. Brought in the new frame and put it together and then brought in the new mattress. Everything went together seamlessly.

Hadi was great. He showed me a few different choices of feel to find the kind of bed I wanted then…read morefound a bed in that feel at the right price. Good stuff. Very helpful, and I got the bed delivered that same day which I didnt think was possible. That was awesome! Definitely recommend.

We went to the Bob's store in Newington to look at their selection of mattresses. We didn't intend…read moreto buy one today, just wanted to see what they had. The salesman met us at the door and asked if we needed help. He did not pressure us, just asked politely. We said we wanted to look at mattresses. He was VERY knowledgeable and gave us many choices! We narrowed it down to THE ONE. Ended up buying it today and it will be delivered on Friday. Could have had it on Wednesday but that wasn't convenient for us. I have nothing bad to say. Josh was pleasant and answered all our questions patiently. Not like the usual experience I have had at other Bob's stores!!! We will be returning for two more furniture purchases in the future. And the price was a lot less than we expected!! Have nothing bad to say!!!! :-)

I've walked into this store twice over the past couple of weeks. The individuals working over there…read moreshow no interest at all in even acknowledging the customer, let alone asking them if they need any assistance or are looking for something specific. I definitely would not give my business to this place. I was shopping for a conference table and a small couch for my office and safe to say, I'll be getting those elsewhere.

When I first went here to buy a mattress, everything seemed okay. The sales lady was nice and…read morehelpful. I picked a bed and it was delivered. Two weeks later I had to have surgery and found the bed too hard to get out of as it was sinking more than when I laid on it in the store. I went back to the store to exchange it. The same sales lady was there, still very polite. I picked a bed that was less than the original one. I was told there would be no refund for the difference, plus they wanted me to pay a $100 restocking fee? Excuse me? I asked why that would be and she stated all sales are final. I could exchange the mattress within 30 days but get no refund for any price difference. That was not stated to me when purchasing, or I would have gone elsewhere out of principal of that being bad practice. She tried saying she told me, but I know she did not or I would have left. Mattresses are expensive and a long term investment, so I would have gone somewhere with flexibility, like most other places. She showed me the one LITTLE sign stating all sales final hanging on a random column in the store, in small print. Not at their desks where you are paying, or even facing the mattresses you are trying. Somewhere you wouldn't even notice it and can't see from where you sit to do the paperwork and pay. She also said it was noted on the receipt, the thing they give you AFTER you pay so it's already final! I was not happy, so instead of refunding the difference they gave me items to make up the difference (sheets, pillow). I would have preferred my money back. I will not buy anything from here again knowing this now. I need a new mattress for my daughter but definitely not from here. Be careful if you choose to buy from here.

My experience is similar to that of the previous reviewer. Everything was fine during the initial…read morepurchase. Staff were pleasant and helpful, but not pushy. When I was trying to decide between two Chatam & Wells mattresses (I had come to Metro Mattress because they carry the brand), the salesman suggested that I purchase the less expensive one, and then, if it proved unsatisfactory, exchange it for the more expensive one. He didn't exactly explain that the exchange policy stipulates that you can only exchange a less for a more expensive mattress, but to be fair, that was implicit in his advice. Nevertheless, I went with the more expensive one. Delivery was okay (though I did not receive the sheet set that was supposed to have been part of a Labor Day gift package and no one returned my phone call about that). But after sleeping on the mattress for a week, I decided I had made a mistake and began researching other brands. Eventually, I found one that sounded perfect, which was on display at Macy's, and resolved to go check it out. I had read online that Metro Mattress would charge a restocking fee on a return, but that was okay with me. To my horror, when I read the (very) fine print on my receipt, I discovered Metro Mattress does not accept returns!! It's my bad for not having read the agreement more closely - though the salesman never mentioned the no-return policy, which is out-of-line with most other retailers. Had I been aware that the mattresses could not be returned, I would have looked elsewhere before making a decision. Very unhappy experience!

This is our second time coming here to buy appliances for our rental properties. They have been…read moreamazing!! Mayra has helped us both times and she is very helpful! I would recommend them to everyone!

I'm writing this review on behalf of my mother in law... About two months ago she went with her…read moremother to pick out a sofa set, once they decided which set to go with they called the store to make sure the set was in stock which they were told it was and that she would set one to the side for them and they paid in full to make sure it was held for them and told the woman that they would be there to pick it up in two days. On the day they went to pick it up they arrived at the store and was told by the "manager" that the set was sold and he was very dismissive towards them! Never apologized or even tried to make the situation right.. How do you sell something that was already paid for?? Doesn't sound very professional or ethical in my opinion smh

My review is for Jessie and James that came to pick up a recliner from my parents due to it just…read moredidn't work out for them. Jessie and James could not have been more kind, friendly, helpful and went above and beyond with the return of the recliner. I'm (daughter) visiting from out of state and these two men were fantastic and my parents too very pleased with the service they provided for them today! Thanks again Jessie and James! :)

My fiancé and I visited Relax the Back today with no appointment needed. We were looking at the…read moreHuman Touch Super Novo and the OCHA M.8 chairs. Doug helped us immediately (I had called earlier so he remembered me from the call). He put us in both chairs to try out. I started with the NOVO first and then tried the M.8. Doug allowed me to try out another massage feature on the M.8 (so three massages total). While we were testing the chairs, he told us all about himself, the company, the massage chairs, and the massage chair companies. Doug clearly loves what he does and is extremely knowledgeable. He was not pushy whatsoever and he actually told us to come in next week to try out the chairs again before we decide on a chair. Seriously, this is the best customer service I've had in years (if ever). We will be back next week to try out the chairs but opposite of how we did it this time (just to really get to know each chair and their functions). We have done a ton of research on both massage chairs so we know that no matter what we end up choosing, it will be a great choice. Side note/tip: if you are looking at Relax the Back in Greenwich, they only carry to M.8. Take the extra time to drive up to West Hartford and compare it to the Super NOVO. The showroom may be small but it's always good to try out the chairs before making a big purchase.

US Furniture - Orange CT Brought almost $7,000 worth of…read morefurniture. Sofa deliver a side piece fell off have to be special order cannot tell me when piece coming in. Lovedseat was damaged due to movers. Had to wait another six weeks to get the love seat. Kitchen chairs put together wrong have to come back to use drill to fix them. Had to send one of the table chairs back due to scratches in the seat. They order me a new one six weeks. The nectar bed installed wrong by the movers. Had to call warranty service to order right parts for the bed. They are going to come out and install the parts. Had to call US furniture customer service many of times kept explaining to different people what was going on. They won't answer you in email ever big headache trying to get the furniture fix. Once you buy the furniture they are not inclined to help you as much. Even if they have my couch piece ready I still will have to wait until they have a delivery for my area. Meantime I have a new couch in my living room with a noticeable big piece missing.

I'm not a big review person, but feel the need to write one for this company…read more We ended up at their Newington showroom on a whim late one night (saw an ad for a couch they had on sale for my boat). While browsing we stumbled onto a large modular sectional that we loved. We needed furniture for an addition on our home and this would fit perfect. We had to get some measurements of the room before we could pull the trigger but after a couple days we came back, figured out our layout and made the purchase. We were given a 4-6 week lead time, however after the purchase we stumbled onto the Yelp and BBB reviews. Oh boy!!! It seemed to be mostly 1 star and lots of complaints of long lead times, damage and getting the run around. We held our breath but began preparing for the worst case scenario. At exactly 5 weeks, we got the call for delivery (7-2 window). Later that day my wife was texted the delivery window is 7-11 and they would call 15 minutes out (which worked perfect for us). This morning they called at 6:45 and were in the driveway at 7 on the dot. The delivery guys had everything wrapped well, in the house within a half an hour, assembled, garbage removed, and even had a few more pillows than we expected to get. Everyone's experience is different, but I did feel the need to post ours, as after the delivery this morning, we are more than pleased with this company. They even threw the black panther statue on the ottoman in my photos because my wife loved it! I will most be getting that other couch from them as well, and would recommend them based on our experience.

Never again will I buy from them Twice they screwed me…read more The sent a smashed table twice did not ever give the credit I paid for both

This review reflects the online experience only. I did not visit an Ashley store…read more That said, I was satisfied with my purchase. The storage unit was a bit pricey but came fully assembled, so to me it was worth it. The only negative experience was that on the day it was supposed to be delivered, it spent the whole day traveling around in the truck only to be returned to the warehouse and delivered the following day. But that's a FedEx home delivery problem, I suppose.