Absolute worst shopping experience ever and the mattress is terrible. Could've paid 1/3 of the…read moreprice and gotten a better mattress on line.

I purchased two beds from Bedding Barn on two separate occasions. The experience, both times, was…read moreexceptional. Paul was very knowledgeable and offered us various choices. I will never go anywhere else. The customer service is incredible. You never feel pressured. The men who delivered the beds were amazing, very professional and also allowed me to have the time to put the bed skirt on before they placed the mattress down.

We had a great experience, our sales associate was very friendly. She worked with her lead…read moreassociate and helped us to find a good mattress match. They listened well to our needs. They offered us options within our budget. We needed a new frame and she was able to help us select a good option. The delivery was the next day. The young men arrived promptly, they were careful removing the old bed. Brought in the new frame and put it together and then brought in the new mattress. Everything went together seamlessly.

Hadi was great. He showed me a few different choices of feel to find the kind of bed I wanted then…read morefound a bed in that feel at the right price. Good stuff. Very helpful, and I got the bed delivered that same day which I didnt think was possible. That was awesome! Definitely recommend.

Bought a bedroom set from them last year and really liked it, so brought my two kids here when they…read moreneeded cheap good furniture for an apartment. First, the reason I did not give them 5 stars has to do with the sales person. He would not leave us alone and was not a good listener to our needs. Let people shop! We were not even all the way in the door when he pounced. I told him we wanted to just look, asked where mattresses were and next thing we knew he was glued to our side the whole time. When they wanted to make a decision, we had to ask him for privacy. Then as he was writing up the order he still did not get they only wanted mattresses no box springs and tried to order them for us. The mattresses were priced well and they had exactly what we wanted at the price we wanted. Also got a table that is very nice and well built for a very good price. Delivery was exactly the date and time. They actually notified us multiple times , came at exactly when they said, were fast friendly and even helped me make room in my garage to store the items. If you want high end furniture, go someplace else. But Bobs is exactly what they advertise and for the price you get a good value

I was in the market for a couch and when I entered the store, an associate named John approached me…read moreimmediately. I told him I was just browsing and didn't need any help. He proceeded to awkwardly follow me around the store. I was trying not to make eye contact with him bc I didn't want to engage with pushy sales tactics. It got so uncomfortable when he kept bothering me multiple times when I was trying to browse in peace. It got so uncomfortable I just walked out of the store and I will never return.

When I first went here to buy a mattress, everything seemed okay. The sales lady was nice and…read morehelpful. I picked a bed and it was delivered. Two weeks later I had to have surgery and found the bed too hard to get out of as it was sinking more than when I laid on it in the store. I went back to the store to exchange it. The same sales lady was there, still very polite. I picked a bed that was less than the original one. I was told there would be no refund for the difference, plus they wanted me to pay a $100 restocking fee? Excuse me? I asked why that would be and she stated all sales are final. I could exchange the mattress within 30 days but get no refund for any price difference. That was not stated to me when purchasing, or I would have gone elsewhere out of principal of that being bad practice. She tried saying she told me, but I know she did not or I would have left. Mattresses are expensive and a long term investment, so I would have gone somewhere with flexibility, like most other places. She showed me the one LITTLE sign stating all sales final hanging on a random column in the store, in small print. Not at their desks where you are paying, or even facing the mattresses you are trying. Somewhere you wouldn't even notice it and can't see from where you sit to do the paperwork and pay. She also said it was noted on the receipt, the thing they give you AFTER you pay so it's already final! I was not happy, so instead of refunding the difference they gave me items to make up the difference (sheets, pillow). I would have preferred my money back. I will not buy anything from here again knowing this now. I need a new mattress for my daughter but definitely not from here. Be careful if you choose to buy from here.

My experience is similar to that of the previous reviewer. Everything was fine during the initial…read morepurchase. Staff were pleasant and helpful, but not pushy. When I was trying to decide between two Chatam & Wells mattresses (I had come to Metro Mattress because they carry the brand), the salesman suggested that I purchase the less expensive one, and then, if it proved unsatisfactory, exchange it for the more expensive one. He didn't exactly explain that the exchange policy stipulates that you can only exchange a less for a more expensive mattress, but to be fair, that was implicit in his advice. Nevertheless, I went with the more expensive one. Delivery was okay (though I did not receive the sheet set that was supposed to have been part of a Labor Day gift package and no one returned my phone call about that). But after sleeping on the mattress for a week, I decided I had made a mistake and began researching other brands. Eventually, I found one that sounded perfect, which was on display at Macy's, and resolved to go check it out. I had read online that Metro Mattress would charge a restocking fee on a return, but that was okay with me. To my horror, when I read the (very) fine print on my receipt, I discovered Metro Mattress does not accept returns!! It's my bad for not having read the agreement more closely - though the salesman never mentioned the no-return policy, which is out-of-line with most other retailers. Had I been aware that the mattresses could not be returned, I would have looked elsewhere before making a decision. Very unhappy experience!

This is our second time coming here to buy appliances for our rental properties. They have been…read moreamazing!! Mayra has helped us both times and she is very helpful! I would recommend them to everyone!

I'm writing this review on behalf of my mother in law... About two months ago she went with her…read moremother to pick out a sofa set, once they decided which set to go with they called the store to make sure the set was in stock which they were told it was and that she would set one to the side for them and they paid in full to make sure it was held for them and told the woman that they would be there to pick it up in two days. On the day they went to pick it up they arrived at the store and was told by the "manager" that the set was sold and he was very dismissive towards them! Never apologized or even tried to make the situation right.. How do you sell something that was already paid for?? Doesn't sound very professional or ethical in my opinion smh

I was looking for a zero gravity chair and went in with a chair in mind. Although I liked it when…read moreI tested it in the store, Jesse suggested that I try another chair that might be a better overall fit for my height, and he was right. They had a nice selection of styles, so I was able to find one that looks as great as it feels. Nothing beats being able to try before buying and the expertise of people who do this for a living to help guide you. 5 stars.

My review is for Jessie and James that came to pick up a recliner from my parents due to it just…read moredidn't work out for them. Jessie and James could not have been more kind, friendly, helpful and went above and beyond with the return of the recliner. I'm (daughter) visiting from out of state and these two men were fantastic and my parents too very pleased with the service they provided for them today! Thanks again Jessie and James! :)

I'm not a big review person, but feel the need to write one for this company…read more We ended up at their Newington showroom on a whim late one night (saw an ad for a couch they had on sale for my boat). While browsing we stumbled onto a large modular sectional that we loved. We needed furniture for an addition on our home and this would fit perfect. We had to get some measurements of the room before we could pull the trigger but after a couple days we came back, figured out our layout and made the purchase. We were given a 4-6 week lead time, however after the purchase we stumbled onto the Yelp and BBB reviews. Oh boy!!! It seemed to be mostly 1 star and lots of complaints of long lead times, damage and getting the run around. We held our breath but began preparing for the worst case scenario. At exactly 5 weeks, we got the call for delivery (7-2 window). Later that day my wife was texted the delivery window is 7-11 and they would call 15 minutes out (which worked perfect for us). This morning they called at 6:45 and were in the driveway at 7 on the dot. The delivery guys had everything wrapped well, in the house within a half an hour, assembled, garbage removed, and even had a few more pillows than we expected to get. Everyone's experience is different, but I did feel the need to post ours, as after the delivery this morning, we are more than pleased with this company. They even threw the black panther statue on the ottoman in my photos because my wife loved it! I will most be getting that other couch from them as well, and would recommend them based on our experience.

Worst customer service I've ever received in my life. 2 separate occasions ( after the first…read morehorrendous experience we heard some decent reviews from ppl we know and tried 1 more time ) They will simply LIE to you. My first order was nearly 5 months late AND came with 6 wrong chairs, when asked about replacements we were told it would be at least 3 months. My current oder was quoted as a 6 week deliver time, appears it will be more like 14 weeks. The entire staff is disingenuous and will tell you whatever they feel is necessary to get you off the phone. Multiple assurances of delivery time periods come and go without any valid reasons. I wouldn't recommend this business to ANYONE

Never again will I buy from them Twice they screwed me…read more The sent a smashed table twice did not ever give the credit I paid for both

This review reflects the online experience only. I did not visit an Ashley store…read more That said, I was satisfied with my purchase. The storage unit was a bit pricey but came fully assembled, so to me it was worth it. The only negative experience was that on the day it was supposed to be delivered, it spent the whole day traveling around in the truck only to be returned to the warehouse and delivered the following day. But that's a FedEx home delivery problem, I suppose.

I've been shopping there for many years, spent thousands of dollars and never had a problem until…read moremy last visit. Bought a very expensive couch. First delivery: leg cracked. Never took it off truck. Second delivery: same thing, different leg, big gouge. Again, never took it off truck. Still waiting for their promised call to arrange a third delivery or refund. Very frustrating service. I'll revisit this review when they get their act together.

Horrible refund process . Service was good. Just the refund…read moreprocess is horrible . I canceled an order because of the old system have to wait for. Paper check. After canceling the order it took management a week to actually process and request a check