Dr. Nachtigal, the techs and all the staff were great to work with. I appreciated the time Dr…read more Nachtigal took to speak with me and answer my questions. I would highly recommend this practice if you are looking for a Veterinary staff that loves their job and truly cares about their clients and patients!

Cannot recommend Animal Hospital of Berlin, the staff, and Dr. Hester highly enough! Our dog has…read morebeen a patient here since we moved to Conn. in 2017. They have treated her with love and skill through routine care and serious illness. We trust them completely.

This veterinary clinic is excellent. Staff at all levels were professional and courteous, and I was…read morepresented with the option of paying for additional services (wing/nail trim, blood work) and given the fees for them in a most transparent matter. Additionally, the veterinarian who examined my parrot was very astute and attentive based on the details she described in her report. I never saw any of the staff in person because of their COVID-19 protocol but instead communicated with most via telephone. Lastly, after having received my bird after his visit, I was relieved to see how neat his feathers looked and observe his relaxed mood. These were indications of good handling during his visit; sloppy or inexperienced handling often results in a disheveled appearance and can cause birds a lot of stress. I was so content to see that my bird was handled with professionalism and great care! This was my first visit as a new resident of CT and I will happily drive the 1 hour + from the NW corner after experiencing such excellent service all around.

Refused to treat my chicken when she injured her leg. What avian vet would do such a thing? Won't…read moreever go back there again.

I cannot say enough wonderful things about the entire staff at this facility! I have been bringing…read moremy cats there for decades and have always received professional, empathetic care for me and my kitties. Just yesterday, I discovered that my elderly cat had end stage kidney disease. Dr. Haviar and his staff were so kind, allowing me to stay in the examining room while I waited for my daughter and son-in-law so they could say good-bye before putting her to sleep. I know that we jammed up their schedules and exam rooms while they patiently waited for us to say our good-byes. There is a special place in heaven for these kind caregivers of my kitties! I highly recommend that you entrust your fur babies to this practice!

They are always amazing with me and my pets. They treat us like family and have great adviceread more

Dr. Keech's practice is poorly run. The staff is not professional . They overbook and clients have…read moreto wait. The last visit was a disaster. It is time for a change.

Not really friendly in the office part or on the phone when you call up to make an appointment…read more They also have signs in the parking lot stating to call them first when you get here. Which l did and when l called she didn't know what l was talking about. Well take the twenty signs done in your parking lot then . When l walked in l received no Hello or Hi ..... just a look over and told me to wait. Plus l was charged a deposit on my first time calling in for an appointment. Then when l payed the bill they never took the fee off Had to wait till the following week to get a refund on my bill. I think the office crew needs a lesson on customer service with a smile. I hope the service will be better with the new Vet.

Fantastic staff they got my cat right in her first appointment was free. The prices were reasonable…read morefor treatment that vet and nurse were super friendly. It was clean. Everyone was fabulous. I highly recommend this place.!!! plus the VCA are highly involved in rescues for our fur babies that makes them highly ranked in my book!!

Very good vets and awesome staff. We switched to VCA because of their fair prices. Overall they're…read moregreat.

This place is amazing! I wanted to thank Sue from the bottom of my heart! Our dog is now a senior…read more(she will be 15 on February 20, 2020) & we were told by our previous grooming that she needed to be groomed by someone that could handle senior dogs maybe even a grooming at a vet. The groomer at the vet didn't work at all. Our 1st appointment was more of a disaster then anything else & we kept looking & found Sue at Hair & Hound & she is just amazing. Piper is so happy she all groomed now & back to her happy doggie self. She had never gone that long between appointments & was miserable. We have booked our next appointment & look forward to seeing Sue again soon.

We bring our two pets here. Suzy is great and really cares about the animals! She always does a…read moregreat job and is very sweet.

I took my chihuahua in for an ear infection the doctor and staff were fantastic with her!…read moreI would recommend this vet to everyone!

The vet Mark John Focacci is the worst vet to encounter. First off, the vet office is dirty and all…read morethe staff are unprofessional and rude. Took my dog to get euthanized and Mark John Focacci was rude and cruel. He told me that my dog was not being taken care of and had already made this upsetting and sad day even worse. Our dog was rescued and taken care of for 9 years. He's lived such a long and full life and now at the age of 15 his life has finally caught up to him. His life with us has been so amazing and he's been taken care of with so much love and compassion. He loves pupaccinos, long walks, baths, and sleeping on anything warm and soft. He has the bestest friends within our cats. We have been dreading this day for so long and the time finally came and this vet had the audacity to place blame on us and make us feel unsafe. It was so nerving to the point that we walked away from his office. We can find somewhere else with nicer and more understanding staff. I advise everyone who plans on going here to consider going somewhere else. It might be cheap but you will walk in and feel uncomfortable and less than yourself. It is not worth it. Maybe he'd be a good vet to go to if you hate your animal and have no respect for yourself.

I had a great experience with this veterinary service - my dog decided to help himself to a…read morechocolate birthday cake that was sitting on my kitchen counter and the gastrointestinal disaster that followed left him weak and dehydrated. The staff at Advanced Veterinary Care was very kind and compassionate, helping my dog feel better, and helping me deal with a very stressful situation. I cannot recommend them enough. Now I just need to find myself a good carpet cleaning service...

I can't express how amazing this team has been with my dog. I brought my very anxious German…read moreshepherd in for vaccinations. They were patient, kind and fast. You can tell this team truly cared about my fur baby's well being! Highly recommend!

I am very disappointed in Ragged Mountain Animal Hospital. I used to love to go there when Dr…read more Kimm was there. He was kind and compassionate. His staff was very professional and knowledgeable. Pricing was reasonable. Since new ownership, it is entirely different. No compassion whatsoever. Staff is unreliable and rude. Pricing has increased significantly. I am looking to change to a vet who cares. .

When we first moved back to the area we went to our original vet. We soon switched to Dr. Kimm…read morebased on a friend's recommendation and it was the best decision for our furry family. Dr. Kimm and his associates are the perfect combination of compassion, humor and honesty. When one of our senior dogs was having issues, Dr. Kimm let us know the truth rather than string us along with false hope. We have brought 5 dogs and 5 cats to RMAH and have never felt pressured to have procedures or tests done. As others have metioned, sometimes you have to wait a bit to see one of the doctors, but it is only because they give each patient the attention they deserve. Yes, the ofice is on the older side, but it is clean and I'd rather my vet have an older ofice and provide quality care at reasonable prices than having a modern office where you are rushed through on a conveyor belt and charged exorbitant prices. Thank you Dr. Kimm, for having a huge heart and putting the animals first.