Professional, fast service to update furnace and AC in home. Went above and beyond to ensure the…read morejob was done right. Appreciated the speedy help as it was cold outside. Highly recommend Custom Comfort!

when my furnace went out, I called Custom in Norton to come out It was 120 dollars the blower was…read morenot kicking on it was probably the capacitor or a stuck blower fan it is an older furnace that has always worked great the two men came out looked it over and said it was the motor or something else did not even try to find the problem all they did was try to sell me a new on for 3,600 dollars they could install it the next day it was 20 degrees outside I asked them to try to get going they tapped something it came on the next day it quit again called them and the manager said it could not be fixed and offered the 120 dollars off on a new one I went online which told me to spin the fan to loosen any obstruction it might have working perfectly for a month now they basically just sent out the two men as sales people which cost me 120 dollars to try to sell me a new furnace What a SCAM

Friendly prompt service. Very knowledgeable and scheduling online was easy and user friendlyread more

This company is wonderful. They are efficient, trustworthy and are satisfaction driven. We are…read moregoing to use them over and over and over.

Justin was early to appointment, clear about the estimate and the issues. he finished in less than…read more3 hours and both bathrooms have working showers again! he also spotted a dangerous situation in the basement and assisted in identifying remedies.

Very expensive. The man that came was friendly enough but every 20 minutes as the price increases…read morehe had me resign job order. It was strange but he fixed my air cond And gave me good Advice Some Am Thankful

We had a new air conditioner installed today for central air and the guys were very courteous and…read morevery thorough. They worked all day and didn't stop until it was done. It feels great to have air conditioning again.

We have a complicated heating/cooling system with an old house and addition. AirServ has always…read morebeen a top notch company to help us. The service men are so knowledgeable and pleasant. We had 3 men help us today and were thrilled to finally understand our system, thanks to the patient explanations of the experts. We appreciated Edgar Bryant who worked diligently for several hours, and Mike Pack who took the time to go over the details of our system. He broke down the working of the system so that we could understand it. Ryan was with this crew as an observer/learner and was such a willing worker. Thank you Aire Serv.

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

No wonder this place has so many 1 star reviews! They go to a home owned by a US Marine with 6…read morekids, and try to screw him out of $2,000??? What kind of business does that? Where is Empathy today? All he needed was a $160 fan which they were charging $1200 for, plus labor. Shame on this business. I know they need to make a living, but jeez, this is over the top. And with the $200 call out charge for absolutely no help at all, he got screwed.

I called Greg at Fuson and he was here within an hour. It is weird that just before he got here,…read morethe heater turned on. I got scared because i did not trust that. I am worse than the worst when it comes to being mortified of a house fire. Our furnace just stopped and when he got here, it turned back on and smelled like it was burning. Greg made sure we would be safe and warm. He was knowledgable, fast and super friendly. He had the part that was needed on his truck. I believe for the first time in days, I will be able to sleep tonight knowing we are safe and warm.

I saw someone complimenting Fuson on Nextdoor. It reminded me of the excellent service I received…read moreyears ago. She said she was coming to Yelp to review, so I thought I would too. My furnace had gone out, in the winter of course, and I was panicked! I was referred to Fuson by a friend. They came out right away, much to my relief. He replaced one small part, charged me for the part and a nominal fee for his time, and that was it! I'm always broke, so I was over the moon at the low cost! I've used them twice since to keep my old furnace pumping. Can't say enough good things about Fuson!!