I took my F-150 for a tire rotation and a few days later my wheel almost fell off while driving…read more 3/6 studs snapped off due to improper tightening of the lugs. I had to hand tighten the 3 remaining lugs and drive back. My rim was destroyed and they had to replace all 4 with new ones but the service was terrible and it took over a month. Lucky I had my stock rims and tires otherwise I would have been out of a vehicle for a long time. And once my new rims came in they completely ghosted me about mounting and balancing the new rims. I'm just grateful my buddy was following me the day my wheel was wobbly and almost fell off otherwise it could have caused HUGE Problems and been dangerous for me and others on the road

Great customer service. Terrance and Craig helped myself and my 3 boys out in a pinch. Quick…read moreservice and great value for what we needed!

Friendly staff, always quick as the name would imply…read more I always goto this place for an oil Change which includes a Top off of all fluids, air, headlight check, oil change air filter check all included in the oil change and completed in about 8 minutes.

This is by far the best oil change place! I have been coming here for some time for a high mileage…read moreoil change. When it is coming time to get another change they always email a coupon for $5 or $10 off. They check your tires. They threw a free cap on one of mine. I had left it behind at a gas station years ago by mistake. These people are cool and you will be out in under 10 min.

We got a flat on a road trip recently. One phone call and Mike at Tuffy's said he could take care…read moreof it right away. He wasn't kidding! We were in and out in a half hour for less than $40. What a life saver! Thanks, Mike!

Jessie always goes out of his way to take care of me and every single one of his customers. For…read moresure, he needs to make a profit. But to him, the relationship is just as important. You WANT to keep coming back. Nice job Jessie and staff. Don

We are 4 months into traveling across country when our 2021 Ford F250 diesel decided it needed an…read moreoil change. We pulled off the highway in Amhurst Ohio and found this awesome Valvoline oil change center. What an awesome team! Since we elected to have the front and rear differential fluid changed along with our transfer case fluid change in addition to our 13 Qt oil change (diesel), we spent the time sitting in our car and talking to the team. They are the most "well oiled machine" (pun intended) ever! We were super impressed with the teams communication with one another and we've never had such an awesome experience getting an oil change. Asst manager Enrique was running our "lane" and the team that pushed our "NASCAR PIT STOP" through included Ron, Lee (under the hood), Adrian (down in the pit), Lance, Chris and Herb (the Big Boss). Thanks for making getting our truck serviced so fun and fast!

Ok, oil change is always a bit of a drag, but it was an actual PLEASURE to get an oil change here…read more EVERY person was cheerful, pleasant, and appeared happy doing their jobs. They were so efficient and they had a trainee on hand and everyone was gathered around him like a family, patiently working with him to learn the trade. I was seriously impressed! I'll be back.

Super rude and condescending. Been there twice, both times experienced two young men with…read morehorrible attitudes working there. They also kept the caps from my tires after they put air in them. Won't be back. Absolute worst customer service ever.

Overall they did what they were supposed to do. Changed oil and got me out in 15 minutes. I…read morethought their pricing was a bit steep at $60.00 for regular oil (0w20). Most places are around $ 30.00 with a filter. This price was actually higher than the dealer and I noticed that items like washer fluid, lubrication, antifreeze were not even looked at ! Doubt I would return at that price.

Great service!!! They were fast and efficient. All the extra…read moredetails was much appreciated.

They either broke or didn't properly secure my skid plate after oil change. After 30 minutes on…read morehighway it fell down and was dragging. we drove 25 miles an hour on the berm and luckily there was a Valvoline at the next exit and they fixed it, for no charge.

I took my 2014 Chevy Cruz here they had overheating issues. They told me it was gonna be a water…read morepump replacement and to flush the radiator and replace the water pump was gonna be $1800. And four hours labor. I took it about five minutes to on the road to another shop. They said the radiator flush was not necessary that the pH level was within safe range. Yes, it was a water pump. No, it will only take an hour to do and that Shop charged me $450 stay away from this place high profit margins horrible customer service ripping off the community. Take your stuff somewhere else.

Needed a flat tire replaced on my truck they were helpful explaining could not get exact…read more same tire but found me one that was close. Very happy

Totally professional . All my work was done in a good time period and was affordable . Thank you…read moreAntonio and Josh for being so friendly and helpful

Very happy with my service experience. i had an unexpected emergency issue with my coolant. they…read moregot me in with no trouble and were flexible to work with. i can feel a huge difference with my vehicle after their repairs and i felt the price was exactly what i would have anticipated for my issue. I felt like i trusted their advice and repairs, which is a great bonus!

They are very reasonable in their prices and very good workmanship. Dose the work right away.read more

When they first opened I had A LOT of work done there on my old car and they always did an amazing,…read moreand affordable job. However, when I got my new car I kept having a light come on indicating something was wrong whenever I put gas in my car. I thought it was the cap, and replaced it, but that wasn't the issue. I took it to A&M and was told that a sensor in my fuel system was bad and agreed to them replacing it. A week went by and it came one again, so I went back. Mike told me that the sensor they got was bad and replaced that one. A couple of weeks go by and the light came on again. I decided to take it the dealer who informed me it was the sensor A&M replaced. I informed him that A&M replaced that sensor not once, but twice, to be told that the sensor in my car was indeed the original sensor from 2018. I was charged over $300 to replace a sensor by A&M only to find out that they never even touched my car. After experiencing such good and honest service for the few years I dealt with them I was extremely disappointed to find out that they became dishonest and shady.

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.