Absolutely the worst place in history I went to get a leak in my tire fixed and spent $25 and woke up the next morning and my tire was once again completely flat. I then took it in to the Firestone right next store and was told that the tire was still leaking from the "repair" they did and I would have to spend $140 on a new tire when the ones I had were brand new. Do not go here unless you want more issues with your car than what you came in with. read more

Went for oil change and tire rotation. Did not rotate tires. Immediately went back in for them to do they apologized took it into garage still didn't rotate. Called my next morning apologizing saying I could come in that morning like my schedule just revolves around them not doing their job! read more

On our way to a horse show we blew a tire on our horse trailer and called to see if they had the tire we needed. They had it so we brought the trailer over to be repaired. Earlier in our trip we had a flat tire that we fixed at a rest area, and we wanted to get that replaced as well. Conrad's only had one matching tire but we were able to purchase another and they put both tires onto the trailer. Very great customer service. Chris and Ryan at the desk were very friendly, and Zach, the tech that worked on the trailer, was very nice as well. Overall they were great help when we were in a pinch for some tires. Would definitely recommend. read more

I had my car at Conrad's downtown Elyria back in December for new tires, oil change and alignment. An employee went through my vehicle and stole two checks and proceeded to write the checks to themselves and forge my name and cash them at the bank to the tune of $550. The police got involved and the employee abruptly quit. Those tires are now ready to rotate so I took it there today and they changed my oil but never rotated my tires. I had marked the tires ahead of time to be sure it got done. This is infuriating and I will never go back to this store again! read more

This is gonna be long, sorry. I had a tire leaking air. So I pulled the tire off and took it to Conrads. I dropped it off 2 hours before they closed. I was told there were 2 or 3 cars ahead of me and he would try to get it done before they closed. If not, he said it would be done the following morning. It didn't get done that day. The next day I had to go to the bank. Conrads had already been open for 2 hours, so I figured while I was right by there I'd stop in and see if they got my tire fixed. They had not. However, Greg assured me it would be done before noon. He calls me at 11:15 and says my tire is fixed and ready to be picked up. I go there, they pull my car in and mount the tire. Greg tells me no charge because of the mix up and sent me on my way. I go home for an hour and then I had to pick my daughter up from school. I get in my car and the low tire pressure light is on. I check the tire they "fixed" and it had 16 lbs. of air. I call Greg and he tells me to bring it back up there and they would take care of it immediately. I take my car back up there and they pull it in. 20 minutes later, Greg comes out to tell me that he had his master tech check the tire and he couldn't find any leaks and basically said there was nothing they could do. Every new tire I have bought since the 1990s has been from Conrads by the Midway Mall. Never again. I took my car to Firestone the next day. Their tech said it was hard to locate the leak, but they did find it. Unfortunately, the leak was on the inside shoulder of the tire and could not be repaired. He suggested I replace the tire. He also stated that all 4 tires were very close to needing replacement and said if I wanted to buy new tires he could discount them 10%. So I bought new tires. Had Greg just leveled with me instead of giving me the runaround, he could have sold me 4 new tires. Oh well. Conrads lost a 20+ year loyal customer. Now Firestone has me. I recommend seeing Shane at Firestone on Abbe Rd. for all your care care needs. read more

My experience at Conrad's was a blessing. I was driving to Chicago on a tight time schedule when a truck kicked something hard and brick-like my way. It hit underneath my car and tore up a lot of the protective metal and plastic, causing them to drag on the freeway. I google-mapped auto repair and luckily Conrad's came up. Right off the freeway. Once he heard I was on a tight time schedule, Josh couldn't have been more accommodating. He took the key and got the car right on a rack. He removed the damaged parts, made sure the car was safe to drive, and sent me on my way. With my experience, I'm kind of confused about the one-star reviews I see here. When I was in the shop, all employees seemed helpful and friendly to the customers. And all the customers seemed satisfied and happy. If I were based in Elyria, this is exactly the type of place I'd want to go to have my car serviced. read more

Had to stop here during a road trip to replace a damaged tire. It was a busy Saturday morning at this shop, but they not only had the correct tire in stock, they installed it and had us on our way within 2 hours. Really nice staff and totally professional. If we lived here this would be our go-to place. read more

A solid experience. After noticing a bald spot on one of my tires, my mother insisted I replace it immediately. After calling around, I found the prices here to be cheaper then anyone else. When we dropped the car off we were quoted it would be done before they closed at 6:00 pm. The car was actually ready around 6:15. At that time they showed us the alinement report they did and we decided to go ahead and get the alinement as well. 25 minutes later and it was done. I was impressed when they said they stay open until the last car is out of there. Overall I never felt pressured into getting and paying for more then I needed but at the same time I felt they did a very through and efficient job. read more

I scheduled an 8:00 a.m. appointment for an oil change and was done by 8:30! The team was very friendly and professional. The store was clean and inviting. I would recommend this location of Conrad's to anyone that is needing service within the area. Their prices are awesome as well! $53.00 for a Full-Synthetic Oil Change- Great Deal without it being a 'deal'. I will definitely be returning in the future. Thank you, Conrad's and a special 'Thanks' to the Conrad's Team! read more

This place has great service and friendly, helpful staff. We were in a bit of a hurry and they were super nice and accommodating for our situation. While we waited in a nearby hotel, they kept us updated with phone calls and even videos to give us visuals of what was going on behind the scenes. Highly recommend! read more

I had a friend put on new sway bar links and new tire rods, and my alignment was off and there was a squeal and chirp when I turned corners, so calling around my husband chose that we should go to Conrad's, they have bizarre parking areas like 3 parking spaces in front and where the employs park in back.... gave them my info, car info, and gave them my husbands number to call. We walked around the mall, 2 hours later we called for a status report, it had been ready for a while.... thanks for the call to let us know (sarcasm) we get back we were quoted 79 for alignment and 100 for a road test (diagnostic) *little steep but ok*. And the "master tech" had the deflated balls to say that my tires were to to blame for it and that we needed new ones.... um no... so we shelled out the 200 dollars I was expecting about 190 with tax........ but I won't be returning. Hell I'd drive 9 hours in and unsafe car back to va (where I'm from before I moved) before i EVER go back there ... highway robbers. read more

Went for a typical $24.99 oil change and rotation. I have gone there many times. After an hour wait (I was the 1st appointment), my bill was $54.00!! The lady said that GMC requires a "special" oil. I said that is NOT what I wanted and you NEVER told me that you would being putting in this special oil. She once again said that GMC requires that type of oil. Last time I looked, MY name is on the title. Oil is oil unless it's this "special" oil made from gold...FOOLS GOLD. You dropped the ball Conrads. Time to go to Firestone. read more

Just took a day off work to get an oil change. I used online appointment to get a 7:30 am slot and received my email confirmation. I later called the toll free number to confirm and make sure they knew it was synthetic oil change so there would be no mix ups. Got up early drove the 30 minutes to the shop only to find out they did not receive my appointment request. They said they would need my car for a while and that they tried to call me. Email would have worked better as I don't get all of my calls and it was an online appointment. Drove the 30 minutes home. Just purchased a set of tires for $741 a couple of weeks ago and have four drivers and cars in household. Will definitely never go there. read more