Last month, I ordered a pair of boots from this company, called The Dean. When the order arrived,…read moreand I opened the box, there was a completely different pair of boots inside - different color, different style, different height, different, toe-box, etc. I contacted customer service to return them and was told by someone named Elle (possibly AI) that I would get a full refund and would not be charged shipping and handling because they made a mistake and sent me the wrong pair. I proceeded with my return and once the refund was issued, they withheld close to $20 for. " handling." I contacted customer service again in an attempt to get the remainder of my refund. Once again, "Elle" told me she was sorry for my experience, but the order was closed out, and there was nothing she could do. If someone orders an item and decides to return it of their own accord, I believe it's reasonable for that person to pay for shipping and handling. However, if someone places an order and the company does not fulfill that order in any way/shape or form, the ethical thing is for the company to offer a full refund minus shipping and handling charges. Based on my experience and their unethical practices, I will never do business with this company again. They are essentially trying to make me pay for a product I never received. Completely unethical and disappointing.

The service is absolutely amazing and so is the selection and the value is as well as the service.read more