I love coming to this store with the local aspect and totally tubular staff! I'm especially talking…read moreabout John! He's a great help, and keeps ya smiling through the whole experience coming into the facility and leaving. Selections and deals are always awesome!

Great value, excellent selection, and top-notch service every single time! Would recommend a visitread more

I've noticed that two kinds of places get a combination of five and one star reviews resulting in…read moremy preference for the three star average. The other kind of place is the Asian restaurant category. Some diners want American English and American wait service and rate low, while others are looking for good authentic ethnic specific cuisine with culturally specific appropriate customary service and rate high resulting in the best place for me having a three star average. Marijuana dispensaries are like this, the Goldilocks three star average comes from lots of disgruntled stoners being upset for the sorts of reasons stoners get upset about, and anyone who has spent too much time with stoners like my brother or with my brother himself, will readily identify. My brother recently got mad at me for texting him while he was busy being stoned. At the same dispensaries some more casual users give five star reviews because they get such a thrill out of the occasional ganja high that the appreciate the opportunity and the combined result is the attractive three star average. Yes, I could have just said, "quick and friendly service" but Emily already wrote that, and the service was indeed friendly (even security) but it wasn't quick because one of those stoned problem children was in front of me in line at every cashier position. By the way, for those of you who are new to this, 15% is a fair tip. Fifteen percent plus the store profit margin is still less than pre-legalization dealer markup for this level of quality.

i actually can't think of a single good thing about this location. staff is lazy and rude, always…read morehave an attitude. clearly high but not in the normal way, more in the incompetent way. so glad i never signed up for rewards bc i will never ever ever go back. i'd rather quit smoking cashier literally broke my product by slamming it on the counter yet i have to go through the email process to get my money back. i advise to go to ANY other dispensary :)

It's a little strange that the last bastion of good customer service is found in this new genre,…read moremarijuana dispensaries. I haven't been to one that doesn't have excellent customer service, Planet 13 is no exception. Very convenient to Wisconsin, and not far off the Interstate if you're travelling on I-94. Standard Illinois prices, typical selection, usually something on sale or special. Plenty of room for parking in their lot, and there's never a long wait.

First time in, was pretty blown away by their selection. Esme immediately came over and helped…read moreguide me through with one of their screen displays. Gave wonderful suggestions, kind, and also patient with me. Left the place beyond content and excited to try out the goodies. Highly recommend! Will def be coming back in the near future. Thank you, Esme!

Extremely helpful in choosing the right vape for me being new to transitioning from cigarettes…read more Explained the difference in different vapes and juices. Price was reasonable.

GREG + OWNER TONY ARE SO NICE! Very knowledgable for their shelves. came in unaware Of what I…read moreneeded to ease out of quitting smoking. Very patient with my questions and they took their time with me. MASS SELECTION ask them ANYTHING and they'll know the answer. 3% of the time if they don't they find it right away. Thank you guys. PS pls but VGOD CUBANO (that juice is AWESOME in the Vaporesso XPROS device I purchased from them)

First time buy after being a rise customer since they opened. I ordered…read more online and price was 25.20. 31.25 total I get to the store and it was 39 total guess it is back to Rise

I love Ivy Hall! I first went to them because they carried a product that I like & my other place…read morewas out. But I stayed because of the high caliber of budtenders! they are all amazing but I want to shout out Mike for the outstanding service he gave me!!! so many great humans work there!

I brought a rise shine one gram vape You could not get any smoke out, The battery went dead in less…read morethan 24 hrs Brought it back in store and all three budtenders screamed and yelled to get that out of store ,They were So rude, Like how was i to know that it was not allowed in store Well the manager came out and didn't say boo and replaced it with the same defective problems Very hard to get a hit and battery went dead within 24 hrs Sent an email no response Terrible customer service

As previously mentioned by another review I was told the first three visits within the next 90 days…read morewas 50% off. I got 50% off the first two visits but the third I was told that promotion was no longer valid. I was told to talk to the manager who said the offer ended in May I responded that I understand but that is for new customers. When I first patronized the business I was told "50% off your first three visits within the next 90 days" he responded with "I can give you 40% off this visit" I said "that's not what I was told originally" he replied "that's the best I can do" to which I replied "it's unfortunate that you're going to lose business over 10%" and walked out. With so many dispensaries popping up (there's 5 within a few miles of this place) it's silly to try to screw customers out of 10% of their order when that was promised originally.

I am absolutely in LOVE with Smokehouse. Every person there is super friendly. Very knowledgeable!!…read moreAlways steers me in the right direction. Their suggestions have been spot on!! I refuse to go to Ivy Hall or the other one by the Jewel across the street. They are expensive and they're weed sux!! Smokehouse is the first dispensary that actually let me browse and shop without that annoying hovering. They give you peace and space. I bought a bowl and it was super sexy!! Hahahaha!!! Keep up the amazing goodness you all do day in and day out!!

Adam the manager is great and customer service is awesome super friends great experienceread more

Not normally one to write reviews on places, yeah yeah I know another jerk that doesn't leave an…read moreamazon review, but for stuff that's worth it I go for it. Always got great deals and friendly people. Never had bad Bud from there and Adrian and Brian always come through, either to put a smile on my face or just a nice chat. Hard to beat a kick ass preroll!

An incrediby helpful cashier with knowledge got me out the door in no time, while also managing to…read moregive helpful advice. Had no idea these guys were open and so close to my house I'll definitely be back!