Props to these guys for several reasons!…read more I cracked my iPhone screen and was looking at either paying over $300 for Apple to replace it, or just making an excuse to buy a new phone. Not crazy about either price, but def not crazy about the price of a new phone at over $1K. Who has that to just throw around, amiright?! So, knowing third party repair places can offer better deals, I checked these guys out, and here's where the reasons for the props come in: First, No appointment needed! Just come on in and they can get it done. So much less stress than wandering to an Apple Store after making an appointment online, waiting for an advisor...OMG, I'm getting so bored just writing that that I want to take a stress nap. Second, two repair options, and both are under $200!! Let's see... almost $400 or...less than $300...no brainer. Sure, it's not an "official" Apple repair, but, whatever...it's not like I have a new model phone still under warranty, and the screen seems just fine after I got it back and tapped my grubby fingers all over it to write this review. Third, repair time was UNDER AN HOUR!!! Try to get an oil change in that amount of time! With Apple I'd be looking at *hopefully* at best, same day. At worst...days later getting my phone back. I don't know about you, and I'm slightly ashamed to admit this, but my phone is like the third arm that I wasn't born with but eventually got, and so it goes everywhere with me. Almost. But it's greatly missed when it's not on me, and I feel like a kid lost in the woods--how can I navigate with my GPS?!?, I don't know what lunch places are around although I've lived here for 15 years!!!, how do I call my family?!? Their numbers are ON MY PHONE, not in my head!!! Ok, those were extending the truth a bit, but you get the idea and can relate. Moral of the story is that if your phone breaks, give these guys a try. They're definitely a good option to consider.

They got my iPhone screen replaced in short time, Very…read moreprofessional and courteous, when I break the screen next time they will be my voice to replace again.

Great place Cheap prices…read more Good costumer service 10/10 would recommend 5 starts for this place !!!

Love this place. She repaired the back of my iPhone 8Plus. It was shattered and now it looks brand…read morenew. $150 charge is excellent price in my opinion. Also she repaired my husband's iPhone X. Only took her 30 minutes and his phone has worked perfect ever since! I highly recommend Cellairis for any screen repairs!

I cannot say enough nice things about Ahntaeus Brown who helped us set up our two new iPhones. He…read morewas knowledgeable, polite, kind and very patient. We are older and have little technical skills. He told us that we could return any time. We really appreciated his help!

Lack of customer service from the morbidly obese employee whom was rude on the phone and kept the…read moresame attitude in person. All three employees sitting around not making any sales and when I come in to purchase new phones he acts like he doesn't want to help me. Turned around and walked out. Hey, hey, hey, Verizon get some training in customer service for your people at this store as they aren't representing your brand very well.

2 stars because the phones we bought are awesome…read more As for the customer service.... It was great at the counter while purchasing our phones. After that, the nightmare happened. We bought our phones and paid for 3 lines worth of service on Friday July 13th, 2018 and today, Monday July 18th, 2018 I received a text that my phone bill was coming due. Surely this was a mistake considering we were just told upon purchase that our service was good to go until the 12th of August. I am glad that my husband checks on things just to be sure. NOPE! Our bill is coming due on July 20th.... Just a WEEK after the phones were purchased. How does this make sense at all? When my husband spoke to cricket (Both the store the phones were purchased in AND corporate) there was nothing they would do even though WE WERE TOLD that the payment was not due until the 12th of August. Thanks, Cricket Wireless. **Update** After almost having my access terminated 2 weeks after paying our bill, again. We found out through Cricket that our home store set the account up wrong. We bought brand new phones and intended to jump on the family plan (3 lines) and they set us up as individuals making our monthly bill $150 instead of $90. If you go through this store for service, be careful.

This is the most awesome clean and friendly Cricket Store Ive ever been in.Top notch customer…read moreservice friendly helpful staff will definitely continue patronizing this location

I brought in a device for repair, and it was very speedy, there was clear communication, and they…read morehad good prices. My device was uncommon (old 2DS) so there was some minor mistakes on reassembly, but it was easy to fix at home and only because my device is uncommon (lots of repair shops near me don't work on them!) Would come back.

I have an aventon Adventure 1 e bike whose battery switch finally died. It was iffy since new and…read moreis a well known Aventon defect. They do not sell the $1 fix. You have to buy a new $500 battery. Because a 10c tactile switch is sub par and low quality. A star is born. At least in central texas you can get a fix while you wait down extremely reasonable price. I will not be aventon again due to complete lack of effort. But I will support a lifesaver like Star electronics

Melissa was considerate and well-informed she was also Very kind making the upgrade process go…read moresmoothly. Javier was also helpful over the phone. Manny was also able to answer any questions my family and I had and so did Melissa we are grateful for the amazing experience they provided. All of the staff had patience and gave the best service rather than any other location nearby!!!!!

After weeks of having trouble with my yahoo email, Melissa was able to fix everything within 15…read moreminutes. She was professional, polite, and personable. Thank you, Melissa

Great customer service, fast repairs, and very reasonably priced. The people here seem to genuinely…read moreenjoy helping people, not just chasing money and making sales. If you need an iPhone repair, Longhorn is your best bet in Round Rock.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

Chase the store manager, Desmond, and Ethan in sales were incredible in helping me troubleshoot and…read moreactivate an unlocked phone. They truly represent and embody how customer service should be. It took an hr because there were some tricky issues but they did it the whole time with a smile. Chase even went to the store next door where I purchased it to explain the issue. Desmond directly assisted me with the activation. Being in corp sales for ten years these guys deserve a freaking raise!

Customer service is all Robotic and if you reach a human,…read morethey are only able to continue to put you on hold defer to another robot of in knowledgeable human.

They were nice I still left upset!…read moreThey don't take equipment returns as stated on app. I wasted time and gas. They need to update their return policy on app. They should take returns from customers.

Dionne hooked me up with a work phone for my new job and helped me save money on my existing plan!!…read moreThis place has good vibes and great service, highly recommend going here over any ATT store in the entire Austin to Georgetown area! Dionne, if you see this, thank you for all your help!!

Luis was super helpful and walked me through the process of the issues I was having. Super easy and…read moresmooth. Was in and out quickly.

The actual internet service at my home has been okay so far, but everything else about dealing with…read moreOptimum has been a nightmare. Their customer service is extremely frustrating. It's nearly impossible to get someone on the phone who can actually solve a problem, and when you do, the experience is usually rude, unhelpful, or full of conflicting information. Trying to get an issue resolved feels like being sent in circles. I've been told different things by different representatives, and some of the information I was given turned out to be completely inaccurate. On top of that, communication can be very difficult because many of the customer service agents are hard to understand, which makes resolving anything take even longer. Overall, the lack of professionalism and poor customer support makes this service not worth the hassle. Even though the internet itself works fine, dealing with the company is exhausting. I would strongly recommend looking at other providers before choosing Optimum.