Joel (store manager) went above and beyond in his service and help with our vehicle issue!read more

Stopped in because i needed a bit of a creative fix on my conversion camper van. Chris was amazing…read more- helped me buy everything i need and went above and beyond to come out to the lot and help me all the way through. Amazing service. Thanks so much

I'm sure I'll just be another voice in the choir, but hey the more voices the more harmony…read morecelebrating something good. And these employees worked in harmony to helped me out to avoid a huge headache. The song I'm singing is, "I'll Be Home for Christmas (with my new battery)". And I'm sure I'm joining the chorus of praise for the company who's embraced being the battery champs. A quick set-up and maybe a cautionary tale. My car had been starting slowly and I thought I would wait for my annual inspection to get the battery checked. But yesterday, I went to the grocery and as I went in the rear deck wouldn't open. Tried the remote, the switch on the deck and on the dash. Nothing. When I came out of the store, the remote wouldn't unlock the doors. I manually opened the door and in my Oh-S moment I prayed. Thankfully it started. I had to do something NOW. I drove immediately to AutoZone, went inside and Dominic left the counter immediately. He tested the battery: One cell was dead and the battery was draining fast. He and his coworkers worked together to find a high quality, warranted replacement. He and his coworkers also worked together to get the battery swapped out free of charge. Recycling of the old battery was free, too. In desperate, out relieved in 30-minutes. "Hallelujah AutoZone"

Doug Doug this man is a true Superstar he took my issue and resolved it. I had an issue with an…read morealternator problem three times and Doug took care of it he even went out of his way and refunded me which was incredible I thank you Doug I wish all people took after you. Your district manager is awesome as well. Your store is number one! Kenny Garcia

Stranded on Thanksgiving Day, needing a battery replacement. Everything else was closed except…read moreO'Reilly in Cedar Park - even Walmart was closed on Thanksgiving. We arrived to find a salesman of few words. Not rude, just not in the mood for conversation, I guess. We explained the situation, and he asked questions about the car, make, model, and year. Then he says, "The only one we have that fits that car is $290.00 plus a core charge of $29." I had already checked Walmart's prices, not realizing they had finally begun closing on Thanksgiving. The Walmart price for the same size, amp, volt, etc. battery was $179.95. So we paid the price of needing something in a holiday emergency. I expected parts houses to be more expensive than Walmart, but I didn't expect them to be nearly TWICE the price. Anyhow, we said, "Sure, we'll take it." So he rang us up, and we paid. He brought the battery from the stockroom and set it on the counter and mumbled "Thanks," and walked away. I said, "The sign says you install batteries free of charge, is that right?" He kind of grunts, "Yes." Then he went into the back again, and I wasn't sure if he was coming back or not. But after a couple of minutes, he comes back out with tools to change the battery. I am sure he was hoping we would just take the battery and leave. It took him a while to change the battery in dead silence. When he finished, he just turned around and went back into the store. I followed him, however, and when we got inside, I handed him the receipt back and said, "Now, you can refund the core charge." He took the receipt without saying a word, completed the $29.00 refund, and returned the refund and receipt without saying a word. By this time, a lady had come out of the back and was standing behind the counter also. I took the refund slip and looked at her and said "Happy Thanksgiving," to which she kind of smiled but didn't speak. After we got home, I looked at the receipt again and saw that WITHOUT ASKING -WHICH IS AGAINST THE LAW IN TEXAS- an added a $4.00 "Extended warranty" to the bill! It was too much trouble to return for a refund. If it is customer service you wish, along with a battery that is priced almost double the one a mile down the street, and a hidden charge for a worthless warranty you didn't want, this is the place to go! If you're not in a jam on a holiday, then there are many other places to purchase overpriced batteries that offer a much more congenial service experience. The only really good part of this experience was that they were OPEN and we were able to get the replacement and be on our way. But I only live a few miles up the street from this store and I'll be sure to avoid it like the plague in the future.

I wish I got the gentleman's name who helped me today but he was so kind and wonderful! This was…read morethe second auto parts store I went to because the Auto Zone store checked my battery and told me it was time to replace it. I mentioned I had bought it roughly 2 years ago and the Auto Zone associate stated it should be under warranty but they didn't carry that brand and advised me to go to O'Reilly, hence, why I was here now. The O'Reilly associate reviewed the logs to see how long ago it was that I actually bought it and to ensure I could get it replaced it under warranty. Unfortunately, they didn't carry this battery either but he double checked my car to make sure the previous employee was being truthful about the state of the battery. After inspecting it, he noted that it was an Advance Auto Parts brand and even called the store for me before he sent me on a fool's errand. Fortunately they were in stock and he informed them he was sending me over to get it replaced. I appreciated the extra mile he went even though I didn't purchase anything! I might have to come here instead next time :) Thank you so much for the great customer service!

What can I say? Lots of busted out vehicles to pull decent parts from. $2 to get in. They sell…read morewater and gatorade and take credit cards

I drove over 4 hours for a part and I get there and they say I can't get till Monday. even though…read morewe discussed on the phone the previous day, I made it too late so I had to drive back and then to wrench again, and they say I can pay for it but can't even get it till Monday evening! ridiculous! 0 stars, don't recommend Snyders wrench a part!!!!!!!!

$15 for a inspection. They are very fast and the front desk receptionist is very nice!read more

They replaced my starter in an afternoon and gave me a ride to and from my home. I highly recommend…read morethem. 5 stars

Excellent customer service. Will definitely be returning for future service. No appointment needed…read moreand I was in and out with very little wait. Service was also very affordable.

Amazing! Highly recommend! They did my emissions test and I was out in 5 minutes! The lady at the…read morefront was very nice and welcoming too. $18 total for emissions test. Will be coming back.

My Cub Cadet riding mower needed service. I found A Line was an authorized dealer and serviced the…read moreCub Cadet line of products. There website did not suggest you had to have an appointment so I loaded up the mower and drove a half hour, arriving around 4:30 PM on a Thursday. There were three or four cars in the parking lot and no noticeable service bay entrance. I called to make sure I was in the right place for Cub Cadet riding mower service and that they were actually open for business. A guy answered and explained they would open the back receiving door after I came in to their service/sales counter. Great, open and in the right place! As soon as I walked in, with no other customers in the large showroom, a gentleman behind the counter asked how he could help. I caught the eye of other guy I must have spoken with a few minutes before and I said something to the effect "I just called and need to drop off my riding mower for service." The older guy immediately said they could not take my mower in today. I asked him if they serviced Cub Cadet riding mowers and he said they did but they could not take it. I was puzzled by his response yet he did not give me any additional information. I hesitated for a minute, then turned to walk out. As I pushed the door open, he finally added that if someone picked up their mower, they could take another one in. WTF? Sounds like they need to update their website to recommend calling first, or submitting a service ticket on line. This was a terrible example of customer service. Is their service attitude an indicator of why their showroom was void of customers? Do they rely heavily on fleet sales and service? Commercial accounts? I don't know. What I do know is I was sincerely disappointed with the first impression from the guy at the counter. I have owned four riding mowers so far (yes, I'm old) and I guarantee this will be the last Cub Cadet. I'm sure they don't care.

These guys really know their stuff, Bart is super friendly and knowledgeable. They take the time to…read moremake sure you have everything you need to get the job done!

Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional…read more I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it.

Honesty. Breach of contract and lies regarding my knowledge of removal of car functions. TERRIBLE…read morecustomer service.