The guy, long hair, behind the counter could not be bothered less to help me. Obviously customer service is not his strong suit and I shall take my business elsewhere. Too many options for poor service in this day and age, do better O'Reilly! read more

I used to work here for a few years and I can say it's gone extremely downhill I have low profile car I couldn't access sight of the oil filter without taking it off and draining the oil I had gone to this oreillys and ERIC "helped" me and look up a filter for me I buy the filter and oil and go to change my oil I put on the oil filter and oil no problems start the car my OIL FILTER ROLLED OUT FROM UNDER THE CAR AND I NOW HAVE 7 quarts of oil in my driveway why did this happen you ask it wasn't installers error it wasn't the threads being messed up it was because this employee sold me the wrong filter turns out this dumbass looked up a c6 oil filter instead of a c5 and didn't think to double check with me what kind of vehicle I had Avoid this location at all costs if you do go in have your part number ready and don't listen to anything this guy from autozone now oriellys employee has to say his head is full of hot air and that's all he blows out Jeff fire this guy he's going to hurt more than help if you even care about your stores (Jeff is the district manager by the way) read more

First time here was a great experience. Came for some simple things: new wipers, an air freshener and a new phone charger cable. The employee looked up my vehicle and escorted me to the wipers and recommended a pair that were on sale for buy one get one free. Then he pointed me to the air fresheners and started directing me to the phone cables. Then he stopped and pulled a new cable from the rack behind the counter and just gave it to me free of charge. In all, I received top notch customer service and saved $30. Will make this my default stop for future automotive parts and accessories procurement. read more

Very helpful and courteous. They tend to be busy; probably because of it. We did notice that they KNOW their customers as well. Definitely recommend -highly customer oriented. read more

Every time I come here I'm impressed. The staff loves cars and helping people. They leave me feeling like I stepped back in time to when customer service and passion about ones craft was more prevalent. Everyone here deserves a pay raise, I'd leave more than five stars if I could. read more

OReilys carries parts and oils for the high end vehicles. They don't keep everything on the shelf so make sure you ask if you don't see it. They can pretty much order and get you what you need. They will also price match for you if you let then know you found something cheaper somewhere else. They also offer a 5% military discount and a points reward system. It's not as good as Auto Zone. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Georgetown, Texas

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The employees are wonderful, they helped me find my product and went into the rain to help me fill my wiper fluid. Wesley in particular was great and very helpful. Highly recommend their business. read more

Wesley is that guy. Bro got us in and out AND car fixed in literally 5 minutes. He put the part on and everything and for cheap. Don't go to autozone go to Oreillys especially w that mf wesley read more

Stopped in to by a new battery for my expedition. The manager who processed the transaction offered to replace the battery while I waited. There was a bunch of corrosion on the terminal but he went about his work. Took him 30 minutes to get the terminal released. He was very patient and helpful. Very thankful. Great job! read more

Poor customer service- I went in this morning as soon as they opened because I had to jump my battery. The battery was under warranty. The manager would not check my battery or replace it because it was raining. He told me it would not be safe for him to do that. Later that day I tried to start the car and the battery was dead again. This time I went to another O'Reilly store in Austin and they were so helpful. The worker there checked my battery and found out it was bad and replaced it for me. He did this in the rain. When I told him the other guy would not help me because it was raining and it would not be safe he let me know that was not the case. I appreciate his help. I will not go back to the Georgetown store. read more

I just wanted to take some time out of my busy day to write a review for O'Reilly auto parts on Williams Drive in Georgetown Texas. I needed a headlight one day and the service gal that assisted me was kind, Knowledgeable of what I needed and I didn't have to wait long. I needed further assistance the next day. I called and Ronnie answered the phone very cheerful and prompt. I stated my question and he was very helpful. In fact he went out of his way and told me an experience he once had and could take a look at my vehicle and he might be able to help me out as well. I went back in and Sure enough! He was able to help me. So glad I listen to him that day.Thank you so much Ronnie!! When the Mercedes-Benz dealership charges me an arm and a leg for every little noise my car may make it's nice to know that someone might be able to help me that doesn't work at the dealership!! read more

I was greeted with a warm and hearty "hello" as soon as I walked in the door. The sale's lady in there asked if I needed any help finding anything. She also stopped stocking the store to help me check out when I was ready. I didn't even have to wait in line. Thanks for the friendly attitude! Not enough of those around these days. read more

Terrific place. I walked in today with a dead battery and not much time before I had to be somewhere else. I got what I needed in a matter of minutes, and at a decent price. I will be going there again, rest assured. read more

I would like to say that Ronnie (store manager) and A.J (merchandiser) are very helpful everytime i go to their store. They greet me with a smile and remember me as a customer. Thank you for your great service guys. Ernie read more

The group of people who work here are awesome!!! They went over and above the call of duty for my daughter and I. I can't thank them enough!!! My family has always purchased car parts, and accessories from O'Reilly's and I can guarantee that will continue - FOREVER!!! read more

Horrible customer service. Jordan was completely useless and just cost O'reilly a customer for life. I was at this location a couple weeks ago to return a product. Nice guy working there had a good tip about use, but said if it didn't work bring it back. So it didn't work. I try to return it today, and am told by Jordan that HE won't take it back. He huffed and puffed because he had to walk 15 feet to get the sku number. Don't waste your time shopping here. Lots of Auto parts stores in the area that give a shit about your business. read more

They were cool as a fan, helped me with straight business and in a very timely matter. Very knowledgeable staff and Sammy behind the counter can think quickly on his toes. The manager and staffing should be proud of the quality of customer service provided at this 12+ yr old "self proclaimed" and unadvertised establishment. Professional Parts with top flight time sensitive personable care! Exceptional to say the least read more

After looking for a part for my truck, I figured O'Reillys would be a good place to go since I shop there often. So away I went. I got the stuff off the shelf I needed and went to the counter to ask for the other parts I needed. He quoted me a price 40$ higher than the dealer. When I told him about the price difference, he informed me that O'Reillys is a 10 billion dollar company and he is pretty sure he knows how to price parts. So I told him I'm pretty sure I'll buy from the dealer then. When I was leaving, in front of another customer, he started his rant again on how if I go get quotes, he can price match, but until I do that, I can pay their price or walk. So I walked. I'm not mad and I expect this out of some employees at any company. Sometimes they have a bad day. But I refuse to see the work manager on his shirt and accept that kind of disrespect out of management. I won't mention names, since I refuse to use them in the future, but it was a manager at this location. I have 6 trucks I maintain and i used to use them religiously. Not anymore. Some of the other employees are awesome. And some always have a chip on their shoulder. And I apologize to the good people there but I will no longer be using O'Reillys, even if it takes a week to get something somewhere else when you have it in stock. read more

What a great staff very knowledgable. Ronnie was awesome and replaced wipers on both cars. This is the best place in Georgetown to buy your auto parts. A+++ read more

Great customer service!! I had issues with my battery and Tystan (sorry if I misspelled it or got it wrong) and Vance were very helpful and outstanding. They diagnosed the problem and help me fix it. Thanks guys! Will definitely be back here! read more

This particular location used to be the only place I would by parts from.There new manager Chris is a very unprofessional and doesn't have a good attitude. I will no longer recommend this location to my friends or family read more