I had the misfortune of dropping my pristine iPhone X and the screen popped out of the frame a wee…read morebit. Still functional, no cracks or visible damage. I called Re-Tech and the tech told me he would re-insert the screen for no charge. Great! I wiped the phone and went to the store. The tech examined the phone and told me I needed a new battery, that the original was swollen. OK, $85 no big deal. I call for a pick up and I'm told that after installing the new battery, the screen no longer worked and I would need a new one. Not good! No thanks, say I, I'll just pick the phone up. I get to the store and I find that they have replaced the screen at no charge, since it was functional when they accepted it for repair. This was the right thing to do and I'm a happy customer. 5 stars.

I would highly recommend for all your cell phone needs. The service I have experienced has always…read morebeen great. The staff is friendly & knowledgeable. Thanks Re-Tech!

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!

I had Ms Lyndsey T. To help me with new phone etc Awesome service great store to visit no long…read morelines just great people ready to help I highly recommend this Verizon store Plus they are great to help with family plans AND savings $$ ps. I don't usually bother w reviews

I would appreciate it if you guys updated y'all's hours for the holidays, like the day before…read morethanksgiving. I left work at 4:55, checked y'all's businesses hours which said nothing about closing at 5PM, it had y'all's regular hours 8:30am-7pm. Got there at 5:05pm & the doors were locked, mind y'all, it was 3 other customers & myself that were trying to get in, a lady came outside & said they closed at 5pm due to thanksgiving which makes no sense... So because of y'all not updating your hour i had to drive all the way down there for nothing, i was livid & still am as i'm typing this. Let me also mention that 2 weeks ago when i tried upgrading all 4 lines y'all were charging me $4000 when 3 phones had 1 payment left & my phone has $500 left to payoff which i was willing to pay off. BUT i was able to upgrade 2 phones for less than $350 but separate transactions... ridiculous. Oh & let me also mention how you guys sign us up for things we were never made aware of or even asked for. You guys signed me up for Verizon home device protection without asking & if it wasn't for me checking my bill a few days later after upgrading i would of never knew, i called to cancel & checked a day later & they never cancelled. It's actually still active as of right now, been calling & no one answers!!!

The service here is horrible. I highly recommend you don't go there. I was in the store for almost…read more5 minutes and I still wasn't greeted by any staff member. Everyone seems to be in their own little world. They prefer that you go talk to a kiosk or do all of your business with a computer so when you go to do your business with a computer, the computer or the kiosk cannot take cash. Which was the purpose of my whole visit ! Moreover, the selection of phones that they have aren't very many they're sold out of most of them so you only end up getting what they have as opposed to what you want because that's all they have available. The value is really poor because they won't even put a person in there to greet/advise you so if you wanna go to a store in sit there and not even be recognized for 10 or 15 minutes and this is the place for you! if you're busy and you need to get things done, I might look at a different AT&T store and to be honest with you after dealing with AT&T I might try T-mobile because T-mobile seem to be more friendly to the customer and they really act concerned about you. Bye ATT Yes, no I don't want to contact somebody else. I was already in your store your company had the opportunity to service me you didn't think I was important enough to service me then. So why should I waste more of my time, hoping that you might service me in the future ! People's time is valuable. If you have a $200 credit for me. Contact me if not. Please keep your insincere apologies to yourself. $$$ talks. Best Regards, Respectfully Submitted. A future T-mobile Customer!

I switched to AT&T in April and when I did (with my 6 lines), I had an offer to get the a wireless…read moreinternet for $40 per month (5G access basically). I could not get Fiber, so I thought I would use it until Fiber became available. In August, the City of Ocala ran Fiber to my neighborhood, so I signed up for it and cancelled the AT&T internet and when I called to cancel, I was given a UPS label to put on the box to send the modem back. I sent it back and then was charged over $200 for rental of this box for the remainder of 2 years that I had signed for - I was told I was renting the modem, but not that I had to keep paying on it forever. I contacted AT&T multiple times - at first, I could not find the tracking of the return, so I could not get any satisfaction. Then I found it and called the LOYALTY department, figuring everything was going to be OK now. Wrong! This guy did not care that I returned it. I said that if I have to pay for it, why did you have me send it back? And if I have to pay for it, send it back to me so I can sell it to somebody. He refused. As soon as my obligations for the phones are up, I am out of there! Pretty sad public relations!

While visiting my father in law in Florida, he received a new cable box that needed to be installed…read moreto replace the old box. I dove in and disconnected the old box and hooked up the new box. Everything was great till we discovered that he did not have the ability to DVR. We contacted Spectrum and learned that we needed a different box. We drove down and picked up the new box. On the way home, Dad asked if we could call and make an appointment to have a technician come out and install the new box as he didn't want to burden me with another installation. I called Spectrum and Jerry assisted me quickly by setting up an appointment for this afternoon. Randall showed up early and got straight to work. He not only hooked up the new box, but he also updated the box in the bedroom. He changed out the old cables as well. My Dad In Law was so relieved, happy and impressed with Randall's service and with Jerry being able to set up the appointment so quickly. With Dad approaching 92 years of age, customer service is so important and helpful to him and these two employees definitely deserve some recognition. Great service!

Deceptive "Suspension" Trap - They wait months to steal your money!…read more "I canceled my service on September 4th. I did everything right. But Spectrum didn't actually close the account--they 'suspended' it without my consent. They waited 4 months until January 1st to suddenly charge my bank account $55 for a 'free' SIM card saying the account was suspended. When I called to get my money back, the reps were argumentative and blamed ME for not checking my email for a company I already quit. They strategically wait until you stop looking so they can take your money. This is predatory billing. Hardworking people, BEWARE of their 'free' offers--they are just hidden traps designed to hit you later." This was purchased online. Worst experience !! NO more spectrum , it is a subscription deceives people

This company is very unprofessional, and the lady that answered the phone there was very rude and…read morethe opposite of helpful or nice

From the owner: Cell Alot in Ocala, Florida offers quality mobile phones and accessories, as well as professional…read moreelectronic repair services with a friendly and reliable staff that is always there to assist you in all your needs. With a full range of cell phone services available, Cell Alot can handle many types of issues such as cell phone repair, electronic sales and repairs, used cell phones, pre-paid cellular services, computer repairs, rooting and flashing sell phones, and much more. If you are looking for the best cellular store in Ocala, FL, call or stop by Cell Alot today to take care of your cell phone needs.

Prices were reasonable and service, including installation of a new battery, was right on the money.read more

They have a battery for everything! I was able to get batteries for some small Christmas…read moredecorations.

Customer service has been consistently horrible at this location. I have gone there to transfer…read moreservice because they would match a competitor and had so many hassles as they kept messing up every so for month and had to manually fix it, was not into helping or servicing people overall, knowledge overall was very poor and the coverage of service areas are very poor. AT&T is definitely not a service provider for those that need a wide service area as their coverage regardless of what they say and the map that shows the coverage areas say because when you actually get their service, it will be spotty in the areas where you think should have no issues with service. We are paying a little less than Verizon but had we known what we know now, we would pay the higher price for being able to have strong frequency in our own house and the ability to use the phone everywhere other than remote areas. Plus their customer service is the worse ever!

Date: 01/12/2022 To:…read moreJohn Stankey (CEO), Angela Santone (ExVP HR) Reference: Excellent Customer Service and Professionalism Please make note that the following AT&T Store Associates (4405 SW College Rd, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID cellular retail experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my transportation needs. Bianca Mike  It is this customer involvement that makes your organization a leader in the industry. "Store of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of corporate recovery. I find that the foundation of AT&T success is directly attributed to this kind of leadership performance.  I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! Frank B

There's no need to stand in a ridiculously long line at Best Buy for a phone. There's a Best Buy…read moreMobile right across the street! Aside from cells and service there are the necessary accessories also. I purchased a new cell and service and both times I was there no one had an advanced knowledge of how to use the phone's functions!! Finally I came across sales associate Jessica that not only was familiar with the cell but was polite and helpful. Parking is limited because of the Chipoltle next store but at the right time there is plenty of parking.