Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

Friendly, prompt and honest service!…read more I had a problem with my IPhone and Dima the Tech was simply amazing. He promptly identified that the issue was only minor and did not require a part replacement He charged me only a third of the original quote And did it all with a smile! I will recommend this business to all my friends and acquaintances and will return again next time I have an issue with my phone! Thank you Casey and DIMA and the rest of the crew too!!

This store isn't just a new physical location, but it features AT&T's newest sales and service…read moreexperience/format. I went to Verizon, T-Mobile, and this AT&T location in the same day, all in York road within miles of each other. It was interesting to experience each brand's process. When you walk in a sales associate opens the door for you and greats you. The associates all carry these embarrassing looking hobbit-like satchels, filled with customer-centric tools and resources, CRM tablets included. Despite being visually embarrassing, these pouches allow the associates to fully service your needs. "Mark" was assigned to assist me and he was able to perform a direct analysis of my usage and seek out more price efficient plans for my new plan. When I wasn't able to understand a feature or plan benefit, his managerial peer would swing by to explain it differently, and we'd share an "Ah-Ha" moment. I felt the process was consultative, rather than "Sell This Dude a Ton of Crap." So, the customer service was excellent. By far the best of the three brands experienced. Everyone was professional from a linguistic perspective as well as an appearance perspective. Additionally, it felt like all of the AT&T employees were subject matter experts for their brand and demonstrated product knowledge beyond the typical customer's understanding. The store is an attractive format reminiscent of the Apple Store experience, yet with more variety as AT&T sells many more brands of product (speakers, headphones, covers, alarm systems, home-to-phone devices, etc.). The store features a generous array of all the dominant brands in smartphones and tablets. The displays allow you to fondle active phones and experience the product "live." Once you end your visit, your associate guides you out of the store thanking you as they hold the door open. I considered this an eloquent touch that l think ALL BUSINESSES need to take a long hard look at. Overall, this was the best experience I'd had at an electronics retailer NOT NAMED APPLE in a long time. I give them 5-Stars because they outshone the competition and offered an experience just as good as Apple's.

Never have I been so disappointed or disrespected. I was going to set up the WiFi and DIRECTV box…read morebecause they have them sent to your house and you have to go to the store to activate them, but the manager thought she was being slick so she called the rep away from me, but I could see her in the window and she was under the assumption, I was returning it and when I called the gentleman out on it, he was like yeah she was just worried it was a return .. so I waited 20 min to be helped - no big deal then the "manager" plays games - pass! I called the rep out on the poor behavior and he said yeah .. that's not how a manager acts that's not Customer Service and yes, I returned to both boxes. I've reached out to the area Sales Manager.- they won't give you the information if you ask by the way even though customer service says they have it - Shea needs a lot more Customer Service training

The worst customer service. Our appointment time was not honored. The person helping us was…read moreterrible. She gave us no information about our options purchasing a new phone and she disappeared for 20 minutes while waiting on us. We will never go to that location again. Shame on Verizon.

I'd like to tell everyone about my experience with Verizon in general and interaction with the…read morestore Sr. Manager, Nate Williams at the Lutherville location on 1964 York Rd. My initial order with Verizon was canceled 3 times without any reason. I was waiting for 2 weeks, spent many hours on the phone with horrible customer service. Nate Williams was the only one who responded to my concerns and the problem with my order was successfully solved. I appreciate Nate Williams for the exceptional customer service and humanity. He deserves 5 Stars rating. Thank you, Nate. AlexN

Because of my dumb luck I dropped my phone while in Florida sitting at the pool. Had a mild freak…read moreout and did research down there to see if it would be cheaper here or there . In the end of the eight places I called I waited till I got home to timonium and was impressed with the service here . Went in, showed the crack, was quoted $129 for my iPhone six screen and told to come back in a hour . Fifty minutes later my phone is as good as new . Thanks guys ! I hope I don't have to come back soon but if I do I know I have reliable service!

Avoid. Bait and switch, uses faulty (even visibly cracked!) replacement parts (scrounged from…read morebroken computers/phones), damages other parts of your machine in ways that aren't evident right away (replaced screen, damaged track pad somehow), voids warranty, doesn't stand by his word on anything (when something is going to be finished, total cost, type of part to be used). Just not worth it at all. First clue should have been the state of the shop. No computer repair shop should be covered in that much dust!

Very Professional and Knowledgeable staff! Great selection of Accessories! Had lot of inventory and…read morestaff was very helpful! Thank you for being here Cricket!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Towson store today.

After researching different replacement screens, I realized there's a difference between OEM and…read moreCopy screens. For $95 you get a copy. My IPhone is so screwed up. I went to their Columbia Mall location. Nice guy took care of replacing the screen and said to come back if I had problems. My phone is VERY difficult to turn on, can't see incoming calls or texts (just a black screen). To wake up the phone, usually means tap the screen or press the right button. It now takes multiple gestures. My phone does not hold a charge and is very warm. I went back and dealt with a different smiling guy. Confirmed screen was a copy and just smiled as I complained! Smiling Crooks. Stay away.

I would not recommend this repair service to friends or family. Their prices are competitive but…read morecustomer service is average and most importantly - their workmanship is very poor. A screen repair is a pretty straight forward procedure.. if I could get the parts at wholesale, I would do it myself. But when you miss simple steps on the repair job that renders a device unusable - well, that's just unacceptable. That's how they repair devices here. You have a large variety of mall kiosk screen repair shops to choose from - walk away from this one.

Have not been here in a while. Bought and apple key board and monitor adapter. I was immediately…read morehelped and also given answers to many questions I had. The attendant was very helpful. There was security there so I felt safe. Gotta be honest prices for these apple accessories are high. However, the customer service was top tier.

Great service and great patience for the associates at the Apple Store!…read moreI will definitely be back to make purchases as needed!!

I couldn't charge my phone because it was blocked. Somehow plastic got in there. The guy fixed it…read morewithout hesitation. Great customer service. I wish I would have gotten his name. I'll go there from now on to repair my devices.

The staff was extremely friendly and professional, and completed the repairs on my phone within the…read morepromised 2 hour timeframe!

They have an entire new staff in the past two years that are all well trained and help and care…read moreabout their clients. Just fantastic experience.

Since day-one this was our go-to ATT store, but no more. Very inattentive staff, spent most of OUR…read moretime on the telephone and not on our concerns. We went two days in a row for information and walked away with nothing. We went down York Road to the ATT store next to Walgreens and after 1/2 hour we left with a new phone on order. CONCLUSION: We have a new favorite store at 1803 York Road and a best sales rep in Troya T.