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    DHE Computer Systems

    DHE Computer Systems

    (7 reviews)

    $$

    I unfortunately can not even rate my experience with this company since I have used them before for…read morewarranty support. I brought in a warranty Lenovo Laptop for service and left it at the location for several days and no one called me to pickup the laptop or I was not given any update on the ticket that was created at the front desk! Anyway, I then proceeded to call and I was told that water or a liquid has been sprayed to my LCD screen and I really didn't question this explanation and proceeded to have them order a new replacement LCD screen. I took my laptop back and was told 3 to 5 business days based on the supplier and paid with a credit card in full. Two weeks went by and again no one contacted me with any updates or any understanding after the 2 weeks. I am then told that the supplier cancelled the order without their knowledge so I wait another two days an email follows with we need to have you again come in with your laptop so they can figure out what type of screen they need to order and I am then told that it may require even more money to secure the screen from the manufacturer. I honestly can tell you as a business owner who owns several businesses in multiple states this was some of the worst communication and improper customer service I have ever received. I travel frequently and I was able to have the complete laptop repaired and returned in 2 days so I would not recommend this company to anyone since I have over 30 laptops in my companies, and I will just have to go elsewhere and lastly they did not even offer an apology so I quess the management team has changed since the last time I visited this location.

    "What is that odd clicking sound coming from your laptop keyboard?" you say to yourself as you…read morenotice your computer is running extremely slow. Then, thinking that a 'restart' might make things better, you encounter a blue screen and at this point you know things are not going well. It's official, your hard drive has gone kaput! I know, coz this happened to me a few weeks ago. In search of a Toshiba authorized dealer I found this place (there is another in Denver, but DHE was closer). Lucky for me these techies were able to recover my files/fotos/essentials from my hard drive and install a new one. While I learned the valuable lesson to backup and I was set back a few hundred dollars, I am grateful these guys were able to recover the past 4 yrs of my life that I had stored on this pretty baby I'm typing on right now. They are not only authorized sales/service peeps for Toshiba, but from their adverts they do IBM/Lenova and HP as well.

    ContactPC - itservices - Updated September 2026

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