I don't think getting a root canal is on anyone's to do list but this was the best RC experience…read moreI've ever had. The dr was kind , honest and you could just tell he knew what he was doing. It was the quickest RC I've ever had done ( 1 out of 3). I will never go to someone else as long as he's in practice. Front office staff was decent- they over charged me but called a month later and reimbursed me.

Needing an emergency root canal was not a fun way to spend my Independence Day weekend, and I had…read moreto find an endodontist quickly. From the moment I called, the front office team scheduled me in quickly and handled the insurance efficiently. Dr. Semeti was one of the most patient, witty, and fun doctors I've met. He was very knowledgeable and thorough with his diagnosis, answering all my questions, and allying my concerns. Instead of waiting another day or two to schedule the procedure, I'm sure he skipped his lunch break to immediately take care of my problem. Hopefully, I will never need another root canal, and if I do, I would not hesitate to call Dr. Sameti and his team of professionals. If you're looking for the best, I highly recommend!

Office uses made up or inaccurate billing coding after they do the procedure estimate and insurance…read morecompanies don't cover what they get pre approved. After getting me to pay for something initially that my insurance didn't cover they did the procedure and low and behold there was something else that wasn't approved and I am supposed to come out of pocket for after the prior authorization went through stating they were covering everything but the thing I already paid for. Completely unprofessional and highly recommend not going here unless they give you clarification on line by line approval or you will get yourself a surprise bill. In the end my insurance company had to use another line code to cover the made up code to get it covered for something this office makes up.

Went in with my wife for her to get a root canal. Several friends recommended Dr Hanzon, and, may I…read morejust say, he was amazing. He has the best "bedside manner." He engaged with my wife and I, and kept her mind off what was going on as much as could reasonably be expected. If you find yourself needing endodontic work done, then you've found your guy.

You know in the past I was not big on going to the dentist, however since going to Pearland dental…read moreI never miss an appointment and most times try to get to the dentist early. I really enjoy my personalized dental care and everyone is very courteous and kind. Both dentist throughly explain everything, and allow me to make the seat decision about my care for me. My dental treatment plan is orthodontic and restorative and I am going to have an outstanding smile when my dentists get through. I can not wait!

Wow did I get Lucky! Dr Rushi Dave is the "Best" dentist I've ever been to! His staff, and I mean…read moreALL the staff Rock, Thank Ya'll.... I'm a super happy patient

Dr Farooque was great! She took the time to explain what she was seeing during the exam. Her…read moreassistant was good too and had a nice demeanor.

Horrible dentistry! Went for a cleaning they recommended a filing. The dentist did such a horrible…read morejob that now I can't chew on my right side. Went back in complaining of the pain they tried to fix it but still anytime I chew i feel a jolt of pain. Would advise to stay away.

Be careful if you choose this dental office. My experience has been incredibly frustrating…read more Before my appointment, I told the office that both my daughter and I had recently had X-rays taken at our previous dentist. Despite that, they insisted on taking new X-rays. I later found out they were not covered by my insurance because they had been done too recently. To make matters worse, I was led to believe I was making a copay payment. It wasn't until I asked for a receipt that I discovered I had actually been charged for the X-rays. Had I known that was what I was paying for, I would have questioned it immediately. The office acknowledged that this was their mistake and assured me the charge would be refunded. Nearly two months later, I still have not received my refund. I've called about once a week to follow up, and every conversation has been disappointing. Diane either seems confused about why I'm calling or has the details of my case wrong. Most recently, she told me that my insurance company would be sending me a check instead of the office issuing a refund--which makes no sense since the charge resulted from the office's own error, not my insurance company's. It's incredibly frustrating to have an office admit they made a mistake but then delay resolving it for months while repeatedly acting as though they don't understand the situation. Based on my experience, I would not recommend this office.

Dr.Chen has been my dentist for the past three years and there is no one higher I would recommend…read more Melia her dental assistant keeps my teeth in good shape with her expertise is cleaning Have had a few dental emergency and they have taken great care in getting me in . Highly recommend.

This year, I required three root canal procedures. I selected Dr. Chia Chen Susan Chi, DMD, at Town…read moreCenter Endodontics in Pearland for this treatment. During the initial consultation, the doctor confirmed the necessity of all three root canals. I specifically brought to her attention that one tooth was symptomatic and requested that the treatment commence with that painful tooth. While the doctor acknowledged my request, she ultimately proceeded in an order of her own choosing. The work was completed in the following sequence: the two asymptomatic teeth were treated first. Following the completion of the first two procedures, it was determined that the funds allocated by my dental insurance for the calendar year had been fully exhausted. Given the pain I was experiencing from the remaining tooth, Dr. Chi proposed completing the third procedure, with the stipulation that I would cover the cost entirely out-of-pocket. We discussed the fact that the procedure would exceed the insurance coverage limit, but it was understood that the claim should still be formally submitted to the carrier. Submitting the claim would obligate the office to adhere to the contracted rates established with the insurance company for that specific service. Instead of following the contracted fee schedule, the office requested that I pay the full, unadjusted amount. While it is standard practice for many dental offices to collect the full fee upfront, they typically submit the claim, receive the Explanation of Benefits (EOB), and subsequently refund the patient any overpayment based on the negotiated rates. This standard procedure was not followed by Dr. Chia Chen Susan Chi's office. The office failed to submit any claims to the insurance provider, leaving the insurance company entirely unaware that any services had been rendered. Upon investigating the matter, we discovered two primary issues: 1. **Overpayment on Initial Procedures:** For the first two procedures, we were charged fees that exceeded the contracted rates, resulting in an unauthorized overpayment for both teeth. 2. **Unilateral Pricing on Final Procedure:** For the third tooth, due to the complete lack of claim submission, we paid the full amount demanded by the doctor, which bore no correlation to the established fees outlined in her contract with the insurance company. When my insurance company attempted to contact the doctor's office to obtain the requisite billing information, they were unsuccessful. It became clear that the doctor had unilaterally decided to set arbitrary, non-contracted prices for her services. All attempts to resolve this discrepancy with the doctor's office were futile. The office insisted their prices were correct and claimed to have a "special contract" with the insurance carrier that permitted them to establish their own service fees. However, the insurance company explicitly **denied** having any special contracts with Dr. Chi that would grant her the authority to unilaterally determine pricing. I am documenting this extensive account to serve as a warning to potential future patients of this doctor. This is the first time in my history with medical professionals that I have encountered a situation involving such deliberate deception regarding billing practices. Consequently, we ended up paying nearly **double the appropriate price** for her services.

DO NOT GO TO THIS PLACE!!!!! I had a very disappointing…read moreexperience with Dr. Susan Chi as an endodontist. I was initially told that I needed a root canal, which caused a lot of stress and concern. Because I wasn't fully confident in the diagnosis, I sought both a second and third opinion out of pocket, and both confirmed that I did not need a root canal. Additionally, I had a tooth treated, and just two days later it started hurting again. I was then told that I had an infection, which was very concerning--but later I was informed that there was no infection. On top of that, I found the doctor to be rude and unprofessional. I did not feel listened to, and my concerns were not handled with the level of care and respect that any patient deserves. Being advised to undergo an invasive and costly procedure that was ultimately unnecessary is extremely concerning. It also felt like the focus was more on recommending expensive treatments than on carefully evaluating my situation and clearly explaining what was actually going on. Overall, I left feeling confused, unsupported, and uncertain about my dental health. I would not recommend this provider.

Poor office experience and care quality. I'm no longer satisfied and will be seeking elsewhere for…read morethe quality of care I can accept.

Beware... Went in for deep gum surgery.. that was ok.. but when I requested a cleaning and regular…read moremaintenance a month after surgery, they told me that i now need a deep cleaning .. really i just had surgery? Then they told me that the cleaning which i would need 3x a year would cost me out of pocket 1000$ each rime. Telling me that included my insurance copay. My policy would pay all of a regular cleaning and 50% of a deep cleaning .. Does that mean its $2000 for a deep cleaning.. Look it up on line deep cleanings should cost no more that $400 .. They are a rip off and I would not trust them . TERRIBLE

I had a root canal many years ago and my crown recently got cracked after years of wear and tear…read more My dentist referred me to this place and I was able to get an appointment for a consultation the same day. The dental assistant, Lori, was very nice and took great care of me. Dr. Vogel was also nice. He made sure to explain the whole process of a root canal retreat and what I could expect. Also that with every procedure, there could be unexpected changes once they get in there. After a brief consultation they did some panoramic X-rays and I got on the schedule for the next week. Fast forward a week and I showed up for my appointment. We got started after Dr. Vogel explained what he was going to do and me telling him my concerns from the previous root canal. Unfortunately things did not go as planned since my tooth had some infection in the root. Dr. Vogel explained that we would not be able to finish up and he was going to clean out as much infection as he could and get me a temporary filling so we could go over my next step options. After everything, he took the time to call my dentist and speak with them about what I needed next. He sent them the X-rays he took and waited with me while we discussed the plan. He told me that he was not going to charge me for the root canal since he wasn't able to do it and instead charged me for an incomplete. I appreciate that and it ended up saving me a lot of money in the end... especially since I will now be visiting an oral surgeon. While I hope I never have to have another root canal, I would definitely come back to Dr. Vogel and highly recommend him for any endodontic needs.

My husband is disabled and suffered a stroke that significantly affected his mobility and cognitive…read moredecision-making. Because of this, I attend my husbands appointments as his support person and representative. When called back for our appointment, I accompanied him to the exam room to help him as he cannot walk unassisted. The dental assistant escorted us to the room and took x rays. I stood behind the wall and then she asked me to have a seat in the exam room. Dr. Brian Duncan proceeded to come in with an extremely dismissive and a negative attitude. He asked my husband about the visit and I helped answer as my husband cannot longer communicate effectively. I asked if I could explain why our prior doctor referred us to come here. Dr. Brian Duncan proceeded to snap that I have "broken protocol". His protocol was that I was not allowed to represent my husband and could not assist my husband during this appointment. He proceeded to say "this is not going to work" and walked out of the room with no further explanation. This was extremely distressing, especially considering my husband cannot walk independently and relies on my assistance to navigate medical visits. For a patient with disabilities and cognitive impairment, compassion and flexibility should be the standard of care. Instead, we felt dismissed and treated with a complete lack of empathy by Dr. Brian Duncan. Dr. Brian Duncan should understand that caregivers and family members are often essential advocates for vulnerable patients. I hope this office reconsiders how they handle situations involving disabled patients and their caregivers in the future.