joe went above and beyond for me. i am very impressed with how they operate there. don't ever go to…read moreoff road express on rt 8 and deal with kyle.

Could not be more impressed with the service I received. I brought my car in for a problem I was…read moreworried would be expensive, but the team here diagnosed it and repaired it for free. They were upfront, professional, and went above and beyond to take care of me. Special thanks to the general manager Sean! It's not often you find a dealership that stands behind their customers like this. I'll definitely be returning and recommending them to others!

Had issue with tire wear on my wife's car. The tires only had 12K miles on them. Hyundai counter…read moreperson told my wife it was "her problem, not Hyundai." Called the head of Hallman customer service, Tim Fox. and the issue was negotiated with a fair deal. Thank you, Tim Fox, for caring about the customer and future business. You still have a customer because of your efforts. I only gave 4 and not 5 stars because of the counter person's treatment to my wife. Customers: if you have a legitimate issue, do not be hesitant to go over someone's head if someone has given you a non satisfactory answer to an issue. Customer service is more important than the sale.

I have never had such issues with a vehicle. The service dept. Is not great either. I had a recall…read moreon my Sante fe sport 2 months ago. I was hoping through a car wash and knock sensor went hay wire....Ok fine ... But Sat was driving in the rain and it did the same thing. Car serges between every gear with this issue, goes in to limp mode, doesn't go past 40. No loaners due to car shortage( what a crock) no time to get my car in until end of December. Paid for an extra warranty also yo take car of all these dumb issues. Guess I was dooped... Just guess it's lesson learned And Tina at service dept. Is really rude. Hope someone who actually cares reads this.When my engine blows due to this I will not be so nice. What's a recall for?

Frankie is great, honest guy who will get you what you need and nothing more. Always works with…read morecustomers to make sure the money is right and easy on the customer. I won't take my vehicle anywhere else, Im not someone who trusts any mechanics, but I do trust frankie.

From the owner: We're a small family owned business that takes pride in helping out our customers in any way we…read morepossibly can.

Great service department! Reliable and cost friendly. Ride home and back when needed.read more

Bought a "Blue certified" with an extended warranty that covered everything till 100K miles at a…read moredealership 3hrs away. Called the dealer who I purchased it from with a question about a cracked steering wheel air bag cover. I was told by Solomon Ford that any dealer will fix it for me. I have purchased 5 different trucks from Champion. They are more interested in changing their commercials every other week than they are ensuring a good Service Dept. After never receiving a call from Butch or the Gen mgr of Service, I drove to ask status. I was then told that "Ford denied it" I said could you please check again, Solomon Ford has assured me over and over it is a covered item. I was getting no where with Champion and if you ask me one hand doesn't know what the other is doing. No one took the time to further investigate my issue. I told Solomon that I'd try another Ford dealership. BOB FERRANDO took 20mins to see it was covered and called the next day for pics. Within 2 days the part was ordered. I will forever be dealingbwith "Arlan" at Ferrando for the rest of my car buying days. BEWARE OF CHAMPION FORD's willingness to fix warranted parts! If you need brakes or oil change, don't trust Champion, go to someone local like Rt 5 Auto on Westlake Rd.

Had to schedule some vacation days to leave my car with Gary Miller Dodge Service Deptartment weeks…read morein advance. Ive had voltage dropout on my power steering when driving at low rpm and lost comms with TCM and other modules. Inconsistent voltage from day to day (some days are 14.3-14.5v, and some days are averaging 14.7-14.8) which ive been told could be a bad connection with the alternator power harness (68266467AA im assuming but what do i know). Since the initial TCM dropout Ive noticed a lack of front wheel torque on my awd system. The guys at the service center ran some quick witech diagnostics and then sat in the parking lot idling my car not testing any of the conditions which i described when i set up the appointment. Whole thing is on my 4 way dash cam. Havent watched it all yet but im currently watching the part where the mechanic is making speculations about the old cb radio harness and light controller pigtail (doesnt connect to anything) present in my center console and digging around in the area which is of no consequence to the work I needed done all the while making false assumptions about various components. You can clearly hear them joke about charging me for diagnostics then denying me service and sending me on my way. Keeps trying to impress the younger dude with his defeatist mentality. Nothing to do with the alternator or ptu simply rooting around in my car looking for excuses to do nothing. He even grumbles about my push button starter saying it is aftermarket, when it is a simple all-red decal over the stock button. All the mechanics in this place and I get stuck with this guy?? At the end of the video the guy finally moves my car again into a different parking spot in the lot and as he does so you can even hear him go "What the -- is that sound?" as he turns the wheel at low rpm. At which point he parks the car, leaves my center console and armrest all torn apart and they call me to pick it up. As i left the shop my car's electrical system cut out on me before I was halfway home. They charged me 180$ to burn 20$ of my fuel, making zero changes to my car and leaving me in a dangerous situation on the bayfront.

WOW!! do not buy a car unless you look it over with the fine tooth comb and have a salesman that…read moreyou can trust!! "JAY FRO" a salesman sold me a 2021 VW Tiguan with a crack in the windshield! It was raining outside, therefore I could not notice it. I called him personally and left texts repeatedly but of course he would not help! I do not recommend buying a car from them!! I had so many people telling me not to go there but I believe in giving dealerships a fair chance. NEVER EVER AGAIN

Having owned new Subarus and new Fords for decades, in 2017 we bought our first Honda - a 2017…read moreHonda CRV EX-L. Why? the Bianchi Honda salesperson, Josh, knew everything about the product from start to finish (very impressive), Honda's reputation for longevity, and he was willing to "negotiate." 9 years and 89K miles later, we love our Honda CRV and wish we had bought one decades sooner. The Bianchi sales team was professional and accommodating, the service department is honest and efficient and their prices are not out of line with other shops. All we have had to do other than normal preventive maintenance is having the front brakes replaced at 87K miles, and tires - a major cost savings over our previous vehicles. So, we have a great car with low maintenance costs and a great service shop. Next year, we will trade this oen in and get another new one from Bianchi Honda!

I was in sometime last week in regard to needing help with my wiper replacement I had purchased…read morewipers from Walmart but was unable to get them onto my CRV. I called first to see if they were available to help me and they said to come on it. I didn't catch the guy's name that helped me, but he looked at the wipers and then tried to install them and then said that the 25 CRV required Honda wipers. Walmart wipers 28.50 for the from Honda wiper for the front 78.00. After further thought I was like there is no way that it only takes Honda wipers so I YouTube it and found that indeed you can put Walmart wipers on the 25 CRV'S. Yes, I probably should have watched a video before calling Honda, but I didn't think I would have needed too.

I purchased a new Subaru in 2022 back in California. After moving across country, I needed an oil…read morechange and an 18000 mileage service. I was able to easily book a same week appointment through the MySubaru app. Upon arrival, I was greeted by Ramon rios. He was super helpful and made sure I knew where I could relax, enjoy a cup of coffee, a snack and get connected to wifi. The service visit took about an hour and I was on my way. I'll be back for my next warranty visit!

I purchased a vehicle only to return it two weeks later with locked brakes and tire issues. I…read morecontacted Subaru of America because it was a certified preowned vehicle. It was not. I was told to go to another authorized dealer, who determined the brakes and tires were not in the condition that New Motors stated at the time of purchase. I later discovered my credit had been run seven times. I was never notified of the six denials. dropping my credit score by 90 points. I found the previous owner's paperwork from inspections and services performed outside of New Motors. I am in the process of taking legal action since New Motors is not fixing the issues, even though they stated in response to my complaint to the Attorney General's office that they offered me a new vehicle. Again false. Subaru of America advised me to seek legal help to have credit reporting issues dealt with. They also advised that I not bring my vehicle back to New Motors for servicing. I highly advise not purchasing a vehicle from New Motors in Erie, PA. I spoke with a couple while looking at vehicles at a used car lot who also had a similar recent experience with their vehicle from New Motors.

I just stopped to look and AnnMarie started talking to me. I ended up buying the brand new Nissan…read moreKicks and I absolutely love it. She was awesome and fun to work with and I had such a great experience.

Just upgraded our Nissan Pathfiner Platnium to a newer one...we love it! Alex was fantastic to work…read morewith. He was patient and thorough willing to take time to ensure that we found the perfect vehicle for us. Do yourself a favor and head to Interstate Nissan in Erie and ask for ALEX! Bonnie and Tom

Absolutely unforgettable. Was years ago, but always take the opportunity to relate it, as I…read moresuspect it still may be the same, given the egregious tricks, and nefarious billing and services plied upon me. I will not elaboraate, but no need to, simply google this dealership, and the front page articles in the Erie papers back then. Obviously, I will never get over it, but, thankful my daughter and grandchildren did not die in an accident from the bald tire they put on her vehicle. I was helping her, paying for everything, so I had limited abilty to challenge anything, and my daughter, with 3 children and 9 months pregnant, and busy schedule, could not either. Just beyond description what that employee did.

30 day bumper to bumper and still not fixed.if you experience a problem don't wait put a hold on…read moreyour payment until problem resolved.you can do this if the check has not already been cashed,don't let them stall you on the 30 day coverage.put them on notice fix it before payment is released.

went to check out a car ran a diagnostic on it (brought my own mechanic to check the car) two furl…read moresystem codes popped up with gross leak/no flow which in terms means in a few months the car would stop pumping gas the salesman riley responded with we sell messed up cars everyday that's all that leaves the lot and bc our mechanic was trying to work something out with them for them to replace the fuel system before we bought the car which also had a broken driver seat seatbelt and the locks wouldn't work in the vehicle the other sales man older man yells across the building well I guess we aren't going to sell anything to them so in the end this place is a joke they admitted to knowing nothing about cars but tried claiming the codes were sensor issues when in fact wasn't and they over charge for cars and scam you don't shop here wouldnt even buy a piece of lint from these boys The car we checked wa the 08 Buick do not buy this car will run you into a hole with repair

I got a car from bobs a little over a year ago and the frame has rotted out completely and now i…read morecan not drive it i would never recommend anyone to buy a car from them ever. They also put the wrong size tire on my car this place is honestly a joke.