I read the polarizing views and needed to try this place myself- I am a cupcake brat and have eaten…read morefar too many in my day. The lady behind the counter was very kind and welcoming. She explained all the goods they had to offer and answered any questions we had. We decided to get 6 mini cupcakes: Pros: Creative flavors and every cupcake had a filling. I was very happy with every cupcake I ate. My favorite was definitely the carrot cake or snickers but truly, I was pleased with all the cupcakes I tried. They were not too dry and the filling choices were incredible. Cons: the pricing is ridiculous but maybe it's normal for Boston? $23 for 6 mini cupcakes is absurd to me.

cupcakes are so adorable delivered right to my daughter's business this morning as a surprise for…read moreher birthday she said they tasted incredible at the office loved them! Thank you for making her day

Don't. Get me. Started. Me and my daughter Ashleigh tried these cupcakes. First off? The packaging…read more It was as bad as bunny . Then the actual cupcake. It tasted like the devil REPENT

I placed an order for my son who is away from home. It was his first time celebrating his birthday…read morewithout his family and I wanted to make sure he had a cake to eat for his birthday. He was homesick and feeling alone so I thought this would cheer him up. Well, I was let down...I was able to choose the delivery date and the website stated that I would receive a shipping confirmation when the items were shipped and when it was delivered. I did not receive such email. I had to reach out to the company and find out what was going on. I was told via email that my shipment wouldn't arrive until the day after my requested date. I was upset and very disappointed. I thought that this company was based out of Chicago, why did my shipment ship from Pennsylvania??? Is that why it took an extra day to arrive? Had I known it was shipping from Pennsylvania, I would have added another day for it to arrive on time. After going back and forth via email, the customer service representative apologized and issued a refund of my shipping cost. It was a nice gesture however it did not make up for the fact that it arrived the day after the intended delivery date. I expected a full refund. My son is without transportation and had to walk a ways to receive his package so this was a HUGE inconvenience for him. Thankfully he finally received his birthday cake and was happy. He shared with his roommate and enjoyed the cakes. From the looks of the video he sent me, it seems like they were very pleased with these cakes. Would I order from here again? Probably not. Just be aware that shipping may take longer so if you do order from here then add at least a couple days more just in case. Customer service was nice via email. I wish I could have given this place a better review.

I stopped in the other day to get some vegan cupcakes to bring to a dinner party. They had a large…read moreselection of flavors and the cupcakes all looked beautiful. The cupcakes tasted amazing, too! The cake part wasn't super-moist, so it held its shape and tasted great, but the frosting was the real star. The frosting on the lemon cupcake was intensely lemony, and the chocolate frosting was rich and smooth. I and the other non-vegans at the party couldn't tell that they were vegan, and our host was delighted to know that there is a bakery nearby that caters to her needs. I'll definitely be coming back to try the regular cupcakes soon!

I'm back, again, to clarify. I wish I didn't have to leave a * to initiate a review but won't let…read moreme proceed without giving @ least 1 *. In response to Shironda W's (owner of Cupcake Therapy) she needs to take responsibility & update her forms or state the delivery policy under "Terms" on website. I was not aware (not stated on the website) the driver is not allowed to leave delivery with "random people" @ any hospital. When I instructed delivery be left with a specific floor (the cupcakes were for everyone working on that floor), I should have been contacted prior to delivery if a specific name of someone to accept delivery was required (I was not contacted). These cupcakes were not for a patient (certainly would be a very hungry patient) but for the nursing/administrative staff. Number listed on form was general number for Beth Israel Deaconess, yes, but again, if driver asked where Stoneman 5 was there would not be a problem. Again, read the information prior to delivery so driver can have any questions clarified & this problem could have been a non-issue & delivery could have been made on date & time it was promised. Clearly not the fault of the purchaser that there is a flaw in the design/content of the on-line order form. Having my contact number listed only under the billing that driver does not have, not my fault. Very easy to blame the customer (who will NEVER be a repeat customer) instead of taking responsibility for your mistake. Regarding not receiving a voice mail from me. I called when I saw an email (again no phone call) stating deliver was not made. Had you took the time to call me right after notified delivery could not be initiated, perhaps you would have done the right thing and returned that day with cupcakes while they were fresh. I called during business hours in hopes of speaking to a human being but no answer so left a VM. Very easy to put blame on customer & not take responsibility. Certainly makes me appreciate companies that do right when an issues arises. Do better for the next person!!!!!!

Cupcake City in Reading is truly the best of the best!! We ordered a large order of cupcakes for my…read moreAmalfi Coast themed bridal shower as the main dessert and they completely exceeded every expectation! Not only were they absolutely beautiful and perfectly on theme, but they tasted even better than they looked!! Karin has always been so kind, helpful, and wonderful to work with!!! She made the entire process so easy and really helped bring my vision to life! Every single cupcake was either eaten or taken home! There was not a single one left!! We have been loyal customers for years and there is a reason for that. They are hands down the best cupcakes around!! Highly recommend!!

The owner immediately reached out to me about the customer service issue. Thank you for that it was…read moregreatly appreciated.

Liza was great! She made baseball themed cupcakes for a baby shower, they not only looked amazing,…read morethey taste just as good!!!! She was super easy to communicate with, and pick up was just as simple! Will definitely be using Frostin in Boston again!!!!

Liza made a cake and cupcakes for my fiancée's birthday and they were truly a work of art! She was…read moreable to bring the vision to life, and everything tasted amazing. Very communicative and punctual service as well! Highly recommend

Use drink was super super super delicious. I dont really know what I got but I loved it, the staff…read morehad excellent recommendations. I really wish I was hungry, too, because the food and pastries inside the shop looked incredible. The ambience is bright and fresh, with some seating! I would definitely be back.

Tiny but charming bakery very close to Bow Market! Stumbled upon here and was surprised by how many…read morepeople were in line given the size of the bakery. However, after seeing the menu, I'm not surprised why it was so busy. The staff is really friendly and patient, especially as many people would change their orders when they got to the front to order. On a busy day, it can be difficult to see the menu on the wall, and all other menus were near the cashier so made sense that orders were changing. I tried the toffee nut coffee and loved the subtle toffee flavor that added a hint of sweetness without being overpowering. There are many other coffee flavors that I cant wait to come back and try. While I didnt try any pastries this time, there were so many to choose from, and they all looked good. For me, Id likely be more inclined to get one of their many treats if a table is available, which can be tight give the size. However, their coffee is great and a nice place to grab a cup before heading out to explore the surrounding area.

Good baked goods, the vibe is warm and friendly. We were very fortunate to stumble upon this…read moreservice . We hope to return soon .

Amazing cupcake with great flavor. They can truly do almost anything flavor you can think of.read more

I needed cupcakes for a company event. I emailed Nadine for a quote and she replied quickly. I…read morewas able to get the whole order done with just a few email messages. When I arrived at the shop to pick up the order, it was beautifully packed and waiting for me in 2 shopping bags. The entire process could not have been easier. We had a large enough order that I had six of each variety she baked that day. The cupcakes are as lovely as they are delicious. My team were having a hard time deciding which one they wanted but the comments on every flavor were very complimentary. I will be ordering lovely treats from Pipedream again. Nadine is great to work with and the cupcakes are fantastic.

I've now had the opportunity to check out the new store a couple of times - a great addition to…read moreNorth Andover! Very cute, also serving coffee and they have tables so you can eat in or take your cupcakes. The selection rotates but they are all good so you can't go wrong by just showing up to see what they have.