I promised this business that I would share my experience a with 100 people, so here goes:
My car broke down at 1:10pm.
I called my insurance company for roadside assistance at 2:20 and was given an estimated pickup time of 3:35.
Received a call from a New Haven number at 3:32 saying that the car was being picked up. Great right?
At 5:09 I called Continental Garage twice and got a busy signal so I call aforementioned New Haven number back and was assured the car was on it's way.
7:00pm still no car. No answer from either number.
9:30 I receive a call from my mom telling me the car still hadn't arrived.
9:34 leave a message for New Haven number. Call insurance company and disbatcher for Emergency Roadside assures me that she spoke to Continental Garage and the car is en route.
I drive to location of breakdown(car is not there) and back (30 miles round trip) expecting the car to be at it's destination. Not!
10:34 Call Continental Garage and speak to a very rude man who tells me basically that he doesn't have time to deal with me and the car is on it's way like he told the disbatcher 1/2hour ago (it was an hour).
11:07 Call the insurance roadside assistance back. They call this "gentleman" and he tells them the car is in Waterbury and will be to the location in 20-30 minutes. I'm sorry, but where in any part of Waterbury does it take 30 minutes to get from to the center of the city? Nowhere.
12:06 Call Continental Garbage 3x and no answer.
12:11 Car arrives and driver tells me that the car was on the highway until 6:35. There were priority situations before mine and this was the first they could get it to me.
If Continental Garbage told me this at any point in this 8 hour ordeal, I would have been fine with all of that. The lack of communication, lies, and hostility were unnecessary and unprofessional.
So like I promised, I am telling 100 people about their service (and will be contacting the Better Business Bureau). read more