I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Chris was amazing. They are all easy to talk with, friendly, personal, competitive pricing, and…read moremost important, you will be very happy when you pick up your vehicle. I won't hesitate to go back.

On 1/16/2026, I purchased a 2020 Acura Integra priced at $20,000. During the test drive, I noticed…read moresignificant vibrations emanating from the front of the car and substantial noise from the rear brakes. Despite voicing these concerns, I was assured by your staff not to worry and was advised to schedule a service appointment for these issues to be addressed. Given that the car is relatively new, I promptly took the vehicle to your service department for an oil change and a thorough inspection to establish a service record. According to the service recommendations, the rear brakes and rotors needed replacement, along with a full wheel alignment. These repairs corresponded precisely with the issues I identified during the initial test drive. However, when I subsequently brought the vehicle to Wallingford Auto Park for service, I encountered unprofessional behavior from the service manager. He refused to authorize brake or rotor replacement, suggesting that both the dealership and I were attempting to obtain a free brake job. Furthermore, he indicated that the dealership would only cover the wheel alignment costs. This response was both surprising and unacceptable, and it has caused me to question the integrity of the service process. Regrettably, I must also report experiencing discriminatory treatment, notably from the salesperson Phil, which has added to the distressing nature of this transaction. Given these circumstances, I felt compelled to cover the $740 cost of necessary brake repairs personally, as I prioritize the safety of myself and my family above all else. This entire experience has been one of the worst I have had in purchasing a vehicle. I strongly advise potential customers to exercise caution when considering transactions with your dealership.

We just purchased our third vehicle from this dealership and every single time it's a great…read moreexperience! They are an old school reliable honest dealership and the owner has been in the business 40+ years ! If you were in the market for a used car I highly recommend Wallingford Auto Park.The customer service after the sale has been incredible as well, I can't say enough, they are always more than happy to go the extra mile to make sure you're satisfied with your purchase. If you're looking to purchase a good used car, and you want peace of mind you didn't get ripped off , I highly recommend these guys!

I recently purchased a 2013 Sienna L for $17,900 from Imports Unlimited. The car had been in a…read moreflood, voiding the warranty, but (as Mike explained) Imports Unlimited only sells flood cars that are in excellent condition where the engine does not get flooded. If there are any flood related issues with the car (apparently rare, but sometimes the power seating will have problems if the flood reaches that level) Imports Unlimited will repair for the life of the car. Mike was great at explaining all of the pros and cons of purchasing a flood car, and Amy was very helpful in explaining all of the paperwork necessary. One small snag - because the car was in a flood, I wasn't able to get a title for it at the DMV closest to my home... I had to drive to a different DMV. So, basically these cars are 30% cheaper than what you'd normally buy. Of course, if you later sell the car you'll also need to discount by around 30%.

Word to the wise. This place buys salvage vehicles from auctions. They should not be reselling them…read morebecause they are listed for destruction only

I love Star Auto Sales! This is the only place I have my vehicles repaired and serviced. The…read moreservice Dept. is amazing! I won't go anywhere else.

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.

I only had half a mind to leave home with my car and arrive in a new car today, and am elated at my…read moredecision to take the leap. Miguel, Katie, Amiya (spelling!) and the rest of the crew were easy to immediately connect with. Not only did I leave with a new-to-me car (one I've wanted since I started driving many moons ago, to be honest) but I left with new relationships and ultimately had one of the best Mondays ever -- especially considering I now have an "Ultimate Driving Machine" of my own. Thank you to the whole team! EDIT/UPDATE (June 19, 2026): Well. I wish I was writing this update to say everything after the sale was as positive as the buying experience. Unfortunately, that hasn't been the case. To be fair, I have no personal issues with any of the employees I've dealt with. Everyone I've spoken with in person, over the phone, or through email has been polite, professional, and easy to work with. My frustration is with the condition of the vehicle and the process that followed. I purchased a 2017 BMW 530i and began reporting issues almost immediately. Within days of ownership, I was dealing with TPMS faults, HVAC problems (the driver's side would blow hot air when it shouldn't), rough idle/vibration concerns, and steering/alignment issues. I reported these concerns and brought the vehicle back multiple times. Additional items that were addressed included broken driver-seat trim, damaged exterior trim, blend door actuator issues, and alignment concerns. As time went on, communication became increasingly difficult. Calls frequently went unanswered, voicemail boxes were often full, and promised follow-ups didn't always happen. The vehicle spent significant time waiting for repairs while I tried to get updates and answers - yes, I was out of a car during Memorial Day weekend. Eventually, I became tired of waiting and decided to have the vehicle inspected by BMW directly, primarily to diagnose the air-conditioning issue. Their inspection revealed multiple coolant leaks, low coolant levels, and leaking front struts. After spending approximately $800 on diagnostics and repairs (including the coolant evac + recharge), the air conditioning finally operated properly. However, BMW also identified several thousand dollars' worth of additional recommended repairs. Wanting a second opinion, I then brought the car to a highly regarded independent BMW specialist. Their inspection identified additional coolant-related issues that BMW had missed, significant oil leakage/seepage, stored fault codes that were not visible on the dashboard, and other mechanical concerns. They repaired an additional coolant-related component that BMW did not identify, and they completed this work for slightly less than BMW's quote. At this point, I have spent roughly $1,800 out of pocket on repairs within the first two months of ownership while contributing less than 750 miles to the car's history. Some of the issues identified across both inspections include coolant leaks, leaking front struts, worn balance-shaft end caps causing oil leakage, a worn-and-ready-to-replace guibo, belt-related service recommendations, wheel concerns, and additional mechanical repairs that could total several thousand dollars. What frustrates me most is that many of these issues appear to have existed long before I purchased the vehicle. The car was presented as being in great condition, yet I am now dealing with a lengthy list of repairs almost immediately after taking ownership. I can accept responsibility for not obtaining my own "external" pre-purchase inspection, but I also don't believe a customer should need to uncover this many significant issues so soon after buying a dealer-sold vehicle represented as being in excellent shape... ya know, despite it being a nine-year old BMW after all. I should've known better, yes. And I did... But alas. To their credit, the Wallingford team has recently been much more responsive. The staff I've spoken with there have, too, been empathetic, professional, and willing to listen. They have offered to perform their own inspection and work with the warranty company to determine what repairs can be covered. I appreciate that effort and remain hopeful they will help bring this situation to a fair resolution. I genuinely love the car. When it's running properly, it's everything I hoped it would be. That's what makes this experience so disappointing. Owning the vehicle has been overshadowed by a constant cycle of inspections, repair appointments, warranty discussions, and unexpected expenses that began almost immediately after purchase. If the dealership ultimately stands behind the vehicle and helps resolve the remaining issues, I will happily update this review again. I sincerely hope that's how this story ends.

bought used car been in the shop 5 different times in 2 months. Still having same problems and now…read morethey are saying your 60 days are up. If I don't agree hire a lawyer.Also don't wait for them to call you back because they never do. I have spent over $1000 0n car rentals and they said they wont reimburse anything for car rental. If you buy a car from them be aware.

Ann is amazing!!! Very knowledgeable, honest and a great listener. Ann answered all my questions…read moreand provided all the paperwork requested on the vehicle. Highly recommend you visit Ann at Quality Subaru if you're looking to purchase a car.

If I can give a lesser rating I would. Absolutely the worst dealership service I've ever had…read more Bought a brand new Subaru wrx and after a few months started having issues with the material on the drivers side seat . Started to fray prematurely . I known people who have the same vehicle and their seats are fine and they are rough . I baby my car . After 3 months with extremely poor communication they decide it's natural and nothing they can do about it and that's that !!

Called Vertucci about a wheel bearing price. Given a verbal price for around 650. Ended up getting…read morejammed for 950 out the door and there were electrical problems when I got the car home. Never trust this place again.

I went to Vertucci Automotive for the first time today & became a new satisfied customer! Had gone…read moreto the Audi dealer for an oil change, and was told my rear shocks on my Audi S5 needed to be replaced (after ~24k miles?). Quote was nearly $3,000. Joe and crew found only a very minor issue and resolved same day - for no charge! I'll be coming back for future repairs.

Scammer and thief !!! my wife purchased a car from him less…read morethen a year ago and already had to junk it due to the amount of rust on under carriage . when the issue was brought to owner attention he said he would take a look. He towed the car from Waterbury to his shop ( free of cost) and determined that the car was unsafe to drive . she said it was unfair that he sold her a car that was junk and owners solution was he would take it in for a trade at $1000 (mind you she paid 5grand 11months prior ). We decided that we will just junk car not to get into another deal with this company . When we went to pick up our belongings out the car ( 1 month after he towed it ) there was missing items in car . We had an Dewalt chainsaw in car and other small electronics and they where gone .when issue was brought to owner he dismissed us and said he is not responsible for missing items and walled away. He treated us like shit and we have it all on video . Please do not do business with this agency .

DO NOT RENT FROM HERE! This place has shady business practices! Rented a car from here (for 1…read moreweek) and the vehicle shut off twice while I was driving at high speeds. This happened the day I Picked up the vehicle!! Tried to return the car the next day and the vehicle wouldn't start. I wasn't even able to use the car for the full day; had put a full tank of gas and Lou would not reimburse me. He kept telling me that, "I didn't understand how the business works", and that nobody cares what he had to do today. Also the place is a dump! I guess that shouldve been my first clue. Smh. STAY AWAY FROM THIS PLACE!

I brought my wife's vehicle to be repaired here on the recommendation of a friend . These guys did…read more an unbelievable job and returned the car to me looking better than NEW. And they also pointed out to me some substandard work done by the new car dealer in town .