A friend recommended this facility to me a few years ago, and yesterday was the first time I had to use it. I had been experiencing intermittent ear pain for several weeks, and I tried to get an appointment with my ENT, but he was booked through next year. I was advised to call each week to see if there were any cancellations. I went to this facility yesterday around 11 am. Approximately six people were waiting to be seen by a doctor. I filled out paperwork and waited about 30 to 40 minutes before being called in. Dr. Freddy Sotelo was the attending physician. He was very personable and professional, and he listened to my complaints. Initially, he couldn't tell if I had an infection because my ear was clogged with earwax. After irrigating, he saw redness and determined I had a mild inflammation. A prescription was called into my pharmacy, I received my After Visit Summary, and I was released. The entire process, from signing in to leaving, was about 1.5 hours or less. With such a nice experience, I would not hesitate to return to this location again should I need urgent care. read more

Honestly I don't often or ever leave reviews. I think the facility is great, great staff and very up to date. However my complaint is with their transparency. I came the last week of May 2024 (have anthem blue cross PPO) and had maybe a $20 deductible at most. Today I arrive and I get hit with a $200 deductible at the door, I ask what it's for bc it was far less last time and the front desk ladies ramble off "oh care, cleanliness..." so I reluctantly accept it and wait. ***So I guess mid year they are no longer in my vast insurance network but they failed to tell me that in the beginning . Same thing when I was being treated "oh yes the CT scan is done here" So I say okay then let's do it, then walk in with another $250 bill. Overall facility and care is great; transparency is suspect. Be sure to do your due diligence prior or you might be in for a good one like me. read more

This place was clean and conveniently located, but I'm giving it 2 stars because they rushed us the entire time and the bed side manner was not pleasant, especially with my 4-year-old daughter. They weren't patient with her throat swab for strep and they never followed up on her results the next day as promised. I had to call to track it down and was on hold for a long time and kept being switched to other people. They originally said they would take over an hour because the lab was closed already since we came in 45 minutes prior to closing. Other urgent cares get the results back in 15 mins. My daughter tested positive for the flu with symptoms less than 48 hours in and they never offered Tamiflu like the other urgent care did for me. When I thought we would need to go back the next day because her fever had gotten higher, it seemed they were trying to redirect us to the ER for no valid reasoning and they didn't tell me over the phone the actual time they closed, just that we had to get there 45 mins prior to closing for their last check in. Seems like the staff is irritated and just wants to get out of there as soon as possible, not considering the sensitivity of their work they chose to do and the state people come in. Was sad, especially for the littles. read more

I took my 9-year-old here for a toe injury. (Turned out he had a dislocated and fractured pinky toe.) I couldn't be happier with the care he received. The front office staff was patient and courteous. The MA, radiology tech and provider were friendly and skilled. I find it really useful and convenient that this place is open til 11pm, and the facility is well-equipped. They have a working x-ray machine and a full lab. They can even do CT scans and MRI's. The first place I took my son to turned us away because their x-ray machine was not working and had not been working for some time. I was also pleased that our visit took a total of about 1.5 hours. We got there at 7:53 and were done by about 9:30. Amazing! Highly recommend this place! read more

Showed up at 5:30 and they said they have the last patient. The closing time is 6:00 pm and the place is empty. Seriously BS... they really just refused me... read more

ContinuEM - Hours of operation. - Urgent Care Near Me - Lakewood, California

Great staff! Front desk staff were so sweet and helpful. Antonio really helped my experience go as smoothly as possible. His bedside manners and positive personality were amazing, he shows true compassion and patience through every step. I've never had a tech make what is typically an unpleasant experience such a great one. He deserves true recognition for going above and beyond. Thank you! read more

I suffer from chronic migraines and learned more in this single visit than I have in the last 10 years about my condition. I absolutely loved this urgent care. The level of care from my nurses is literally S-Tier. Ive been to other urgent care because I have a penchant for injuring myself in many different ways because who doesn't like variety? Id like to give a ginormis shout out to Nurse Courtney, Nurse Domingo, and Nurse Robyn were some of the professionals that provided me unbelievably excellent care. I thought I knew all I needed to know about my condition because I've had migrains my whole life. However, that was clearly false. And now Ive discovered all sorts of things that I didnt know before. I am beyond grateful for the care I received today. read more

I arrived to ContinuEM around 3:50pm, as a walk in with my daughter. Check in with vitals, x-ray and results occurred by about 4:30pm. I have never ever found such a clean, compassionate, patient urgent care establishment that provided such care in my 50 years on this earth. The waiting area was bright, with lots of natural light, the wall coloring and furniture just felt fresh and welcoming. The office staff were very welcoming, offered help to my daughter and smiled providing reassurance. The intake nurse provided clarification for our visit, and provided good communication on next steps. The NP was soft spoken, provided a bedside manner that aligns with how she would care for own family member. The NP was very patient, allowed my daughter to process the who, what, when, where and how with grace. When I was told that xrays will be ordered, I thought we were going to get a referral to go next door. To my surprise here comes the xray tech with the machine to the room. At that point I was outdone and couldn't wait to right this review. In these days and times I thank God for an urgent care that does what they promote. You just don't get this beautiful personal care everywhere. ContinuEM has definitely set the bar very high, and I am so thankful for the opportunity to have found them. read more

They do not have a CAT scan machine. I only came there because they advertise they do. I was sent to the Emergency Room at a local hospital to get the imaging that I knew I would need. read more

Came in after a day of feeling off. Luckily time that there wasn't much of a wait time. Check in was really simple and able to do the questionnaire from your phone. From the first person I spoke with to check in, the wonderful woman who did the intake and EKG, XRay Technician, everyone was so accommodating and personable. I was also impressed with the facility itself, clean comfortable and dare I say cozy. I truly appreciate the provider that took her time with me, when I couldn't find the right words to describe what was going on. She was attentive and had patience with me. I would recommend them to anyone who needs to reach out for an urgent health check and doesn't have to go to an ER. Thank you to the team at ComtinuEM read more

ContinuEM - Urgent Care Near Me - Lakewood, California

Norma was my wife's nurse, she was excellent! Very kind and understanding, we love her. Thank you ContinuEM for providing her help. read more

called to request verification of our insurance, they answered right away, verified immediately! receptionist was knowledgeable AND polite (unlike most urgent/medical offices). Upon arriving wait time was approx 5 min., Nurses were AMAZING!!! professional, empathetic, Kind. offered a warm blanket for my mom while she had an IV.. without us even asking!!! imagine that! Doctor was wonderful!!! She was patient, she wasn't in a rush, she listened to my mom and spoke to her eye to eye during her consultation instead of writing or making notes while most doctors do while patient is talking. Overall....EXCELLENT from beginning to end. This office is clean, modern, professional. They are the definition of what a Medical Practice should be. The ONLY one in which i have had a 10 out of 10 experience from everyone, beginning to end. Generally you can find a great doctor but the staff is unprofessional and ignorant, but this specific location is the epitome of caring professionals. read more

ContinuEM - Clean fully equipped, comfortable rooms - Urgent Care Near Me - Lakewood, California

Everything was amazing and fast service! We were in and out in a hour (including chest xray). The PA called in antibiotics for my 3 yr old son. They sent it to wrong pharmacy which wasn't too big of a deal, till the pharmacy claims to never have received it. I called the urgent care they refused to resend it and to have the pharmacy call them to give them a verbal. The pharmacy then refused to call them and said the urgent care would need to call. This went back and forth and I ended up receiving no antibiotics for 3 year old son who has a horrible cough. Basically making the appointment pointless now I will need to schedule an appointment with his primary doctor and pay another copay. Very unprofessional on the urgent cares and pharmacy's part! I work in a surgeons office resending a prescription takes 5 seconds. read more

First time I went I made an appointment waited over 2 hours , they say that if they are busy you have to wait so there is no point to make an appointment. Also they gave me someone else's discharge paperwork instead of my results so I had a little girls results instead of mine. read more

Great facility. Clean and well organized place. Staff are very nice. Not a very busy place. They take time in evaluating patients, im not sure if I'm just impatient or it's just normal. There are a lot of clinicians around, had a chat with some who attended to my father, Impressive work experience from doctors and nurses. The are very attentive to their clients medical complains. Besides the waiting time inside once checked in, this is highly recommended. read more

Awesome staff, service and environment. We got help for my wife's eye right away. They were courteous and efficient, sending us home within an hour and with prescriptions and education on her illness. Thank you all! read more

In my opinion, this is the only urgent care to go to. From reception, to nurses, and to doctors. Compassionate care. Sense of urgency. Professionalism too. read more

ContinuEM - Broken toes. Banged up foot. Mind you my toes were in opposite direction. Mangled. - Urgent Care Near Me - Lakewood, California

We are just finishing at ContinuEM and have had great care. This is the second Urgent Care we've visited in four days. By far, the care we received from Marissa and Dr. Im was the most complete and polite compared to the previous Urgent Care and Los Alamitos ER. Dr. Im listened to my husbands symptoms and concerns, addressed each one and helped us to understand what is going on with his health right now. Here are the magical things we experienced at ContinuEM: 1. Polite welcoming 2. Eye contact 3. A warm blanket for my shivering husband 4. Active listening 5. Efficient testing 6. Thorough explanations 7. Questions answered 8. Polite conversation 9. Kindness 10. We left with a better understanding and medication to help- Wow! We will never go anywhere else. Im hoping this review will help others because when you're sick and worried and questioning everything and spend HOURS experiencing rude, impatient, and uncaring people in a place where you EXPECT to find care, it's devastating. At ContinuEM, we found the high quality care we needed and are so grateful for Dr. Im and Marissa and the entire staff. We will rest easy tonight and it's all because of them and the high quality care we received. read more

I walked in and could not breathe very well as a result of previously diagnosed pneumonia. The staff was quick to respond and within five minutes I had a bed! I spent several hours there but every hour I was being treated. Dr. Michael Jordan was superb! I knew from the way he spoke to me that he was good! He promised me I would leave feeling better and I did! From IV meds to prednisone, breathing treatments, potassium supplements and magnesium drip, I checked out with no wheezing. I will always come back if I ever need urgent care! It certainly beats the hospital ER, and less expensive too. Thank you to all the nurses who were also very attentive and made me feel comfortable. For those that get upset because of the wait times, I here ya! Last week I spent 12+ hours in an ER hospital and felt like I was just a part of a sheep heard coming thru only to be pushed right out the front door. I went to this Urgent Care and they all were very detailed, accurate, professional, attentive and friendly. I'll take this care over a sheep heard push out the front door any day! Staff are all humans trying to take care of our needs as best they can. I respect the fact that if someone needs more care than I do then give it to them! I nearly died a year ago from bleeding out and it was the staff at the hospital I went to that saved my life! I became their number 1 patient that night and I owe them my life for saving me. So be nice, be kind but above all else in this field, have patience and remain humble. read more

Came here for assistance as my daughter needed medical attention for being pushed and her chin needed stitches. The staff were great, helpful and worked well with my daughter who was scared because of all the blood and the need for anesthesia. Came back today to get her stitches removed and everyone was nice! Care was also wonderful. read more

I avoid hospitals . I hate them . It's not a mature condition on my part and it is what it is . A major flaw . I will go to visit loved ones in the hospitals and ... I still hate them . Forgive me . For I know how hard the doctors and nurses work to care and love their patients Having had severe cramping and fluid eliminations for the last three to four weeks I decided to seek urgent medical services . ContinuEM was an amazing place of healing .. staffed with good and kind nurses and doctors who did everything to make my treatment there humane - dignified and comfortable . The facilities are immaculate and new . It felt like I was in a Cedar Sinai high end medical facility . Though I really wanted to keep this place a secret oasis ... in these times we all must be more generous with our knowledge of Great Medical Care for everyone ! ContinuEM has my highest recommendation ... Thank you Doctor Freddy for bringing quality care To the Lakewood Long Beach area . Forever grateful you are here . Diagnosis : Chronic Diverticulitis. read more

Just left here this was my first time here definitely recommend for anyone. Place is clean and fast everyone greets you warmly dr was very sweet as well definitely would return if I ever get sick again than you to all staff read more

I was referred here for a spinal tap and 3 day regimen of high dose anti inflammatory steroids to treat a potential autoimmune condition. I have nothing but great things to say. They took such good care of me and made the experience as pain free and comfortable as possible. Thank you Dr. Massoudian, Ms. Robin and Dr. DiMassa! read more

I grew up in a Midwest community and was privileged enough to have timely & quality access to urgent & emergency care. Now that I live in an urban community, it's nearly impossible to find quality, timely, affordable care when you are in need. I saw a PA in a timely fashion who provided a reasonable plan of care. Would be best if could be open 24/7 it would be great! Definitely will keep in mind for future reference. read more

The first thing I noticed was that the facility is super clean nice staff the Dr is very thorough and doesn't cut corners with patient care they are serious about healthcare and do not treat you as a number my nurse Nancy was professional I felt comfortable during the blood draw I'm not a good stick she was awesome she did my EKG and the Dr had me out in less than one hour this place is awesome I would recommend that you come here for treatment you will not be disappointed all the staff were warm towards me and not like Lakewood when you find the facility you found a gem read more

Great care ! The office very clean . The doctor was awesome ! I had tests run and based on those results I was referred to an ER .

I got good care on my visit and was about to write a positive review.Continuem is on my insurance company's list of in network urgent care places,with zero copay.I decided to wait,seeing all the negative reviews on their billing.Anyway,they charged my credit card $350,giving me some phone number to get a refund after my insurance paid.They wouldn't answer any emails or return phone calls,after insurance company had paid $3500 to Continuem.I had to send multiple messages to my insurance company,who contacted Continuem several times.Each time Continuem promised a refund.Finally,my insurance company suggested I phone them.I phoned Continuem again and they finally gave me the $350.So,take your chances.If you are insured,with no or low copay and Continuem charges you upfront,you will have a difficult time getting a refund.Now,I expect some reply from Continuem about how insurance is complicated.Honesty isn't complicated.So,the care was good,but the greed was bad. read more

Only giving one star because when I did receive service it was good. I was told when I checked in late August / early September that they take my insurance. It's now December and I am receiving a bill for 755$. Wtf. Save your money and go else where. You can save half the bill going to a different urgent care. Didn't realize I was being charged as a cash patient. read more

In order to get my hearing tested at Costco Signal Hill, yesterday (on a Saturday) I unexpectedly discovered that I needed an ear lavage (to remove wax buildup in my ears). I dreaded going to urgent care because I assumed it would take a long time (without an appointment). But it was a delightful experience from start to finish. Quick check-in. Courteous staff. (The front desk even let me temporarily borrow a charger for me phone). The doctor was great. The woman who cleaned my ears was super nice and thorough, she was really patient and sweet (thank you!). It was just a perfect experience. I will be driving out of my way in the future to go here. read more

Our experience on our visit last 01/14/23 was commendable. We did not have to wait long. The NP ( Christine P.) was very nice. She listened to our concerns and very knowledgeable. She has good bedside manners. I applause her for the services rendered to us. She is an asset to your practice. Thank you, Christine P for taking care of me and my husband. read more

I'm really happy that I found this urgent care. It was not busy when I went in with my five year old daughter. Everyone From the front desk girl, the nurse, and the doctor were very welcoming and professional. Very different from los Alamitos urgent care. Very clean place and organized. Great ambiance. This is my new urgent care. Keep up the good work read more

Please read the other reviews of how this place turns people in need away. They showed ZERO compassion to me when I drive across town to get to this urgent care. I arrived at this urgent care at 10:32pm only to be turn away. I was told they check in their last patient at 10:30pm. TWO MINUTES?!?! You can't make an exception for 2 minutes!! I drove 20 miles speeding down the freeway to get here before they closed only to be COLDLY turned away. I am in severe pain due to what I believe is a UTI and will now have to sit in an emergency for 5 plus hours because of two minutes. I do not recommend this place! THEY CLEARLY NOT IN THE BUSINESS OF HELPING PEOPLE. read more

Just wanted to say thank you to Dr. Aaron and team. Had some very scary moments with my Aunt this week and they were all so kind and attentive. Sent nurses to her home to help and offered phone support. Those small things make all the difference. Again thank you all so much. I know we can be a pain sometimes but we are very thankful! read more

My primary care doctor sent me here for pain that I've been having and different doctors keep giving me different diagnoses. Even though they couldn't tell me what was wrong, the staff here was amazing. I have a heart condition. So I'm always in and out of different hospitals/ urgent cares. And this place was incredibly clean, the staff made me feel comfortable and the time they take to talk to you and go over things was great. I'd highly recommend this place to any of my loved ones knowing they are in good hands read more

The facility looks top notch but the "doctor" didn't spend much time with me and appears not to have listened to my concerns very closely. I was there for a cough I had had for over a week and had turned to showing signs of possible respiratory infection. The past 3 nights had been pretty difficult and the mornings I felt like I could barely breathe and the thought of coughing made me feel like I would suffocate. The "doctor" prescribed me a "prescription cough medication " which turned out being a pill that stops the urge to cough rather than an expectorant. One of The side effects of this medication is choking. I would up discussing this with the pharmacist before filling the prescription and she agreed with me and suggested an expectorant such as Robitussin DM. Consequently I'm very disappointed I listened to all the rave reviews on yelp and spent $210 for an office visit. read more

Excellent care! Dr Sotelo and Dr Jordan were so great taking care of my father. I was originally having to wait hours at the ER to make sure my father did not have a brain bleed after falling and being on blood thinners. He just needed a quick CT scan to rule it out and we were able to get that done quickly right there at the ContinuEM Urgent Care. Luckily everything was good and they discharged my father after a full and quick evaluation. I was so relieved and thankful for their great care. And saved hours we would have waited at the ER. Also - this office is run by specialty Emergency Room Physicians - amazing - highly recommend! read more

I avoid ER because of the very long wait time, compassion and professionalism I injured my leg and was unable to get a appointment with my MD so I took a leap of faith and called this facility From the moment I walked in this gorgeous state of the art facility, I knew I had made the right choice Not only was the staff friendly & professional but the facility had every service available for any medical needs I highly recommend ContinuEm on South Street I will definitely use this facility again and refer my friends and family Thank you read more

Super easy and fast service! Take's Kaiser insurance and you can make an appointment online same day. NP was very thorough and quality of care was excellent. Definitely recommend this Urgent Care as an alternative to Kaiser UC. read more

We've had great experiences and continuEM. I had to bring my daughter in for a swimmers ear infection in September, and I needed to be seen yesterday. Both times, the office and staff were all very nice, caring, and polite. The wait times are very reasonable, and we left both times feeling better with their level of care. read more

Highly recommend this place. Came in with a injury and they took care of me ASAP. No long wait for me and the bedside manner was A-1. So refreshing to find a place like this in health care. read more